4/27/2019 Turkish Airlines Baggage Services

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Online Services Baggage Tracing Refresh Exit

Claim for compansation is evaluated. View Evaluation Result

Please complete missing documents

The evaluation process related to your baggage is completed. In order that the payment process can be started, you must click the button
above and enter the required information completely and correctly.

Name: ZAKARIA Flight Date 22.02.2019 Tracking Number: 2019026695

Surname: BOUKOUR Departure NIM File Reference DAH LHETK15816

Number:
Mail: ITJOBSLHR@GMAIL.COM Arrival: IST
Ticket Number:
Phone: 923217907136 Address: RAIWIND LHE//PAKISTAN PK
PNR Number:
Update Contact Informations 

Baggage 1 Baggage 2 Baggage 3

Label : TK538543 Label : Label :
Brand: YY Brand: Brand:
Color: Gray Color: Color:
Description: Retractable Handles- Description: Description:
Wheels/Rollers
Type: Upright Design, Soft Material
Type: Type:

Documents

Missing Documents
File extensions can be jpg,pdf,tift,txt,doc,docx,xlsx,xls,bmps,png,jpeg. File sizes can be at most 5. Please select files one by one and click upload
button after selecting a file.

1. Void Check Copy (For US Payment) Choose File No file chosen Upload

2. Other Choose File No file chosen Upload

Uploaded Documents

Type Uploaded File Status

Copy of passport or ID card PASSPORT.PDF Approved

Copy of flight ticket or boarding pass E-TKT.PDF Approved

Copy of baggage tag PIR.PDF Approved

The brand of your lost baggage, list indicating the prices and details (brand/color) of BIF.PDF Approved

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4/27/2019 Turkish Airlines Baggage Services
your properties in such baggage (For example;...... brand, blue jeans are
...TL/USD/EUR.)

Messages
Your Message Send
1000

ZAKARIA BOUKOUR 27.04.2019

Dear sir,

Thank you for your positive feedback. Unfortunately, I might not be able to furnish the purchase invoices and moreover, I believe
this discussion does not seem to be going anywhere. Hence let's please settle the matter and I will be happy to take the USD
150.00 for now. My account is Boukour Zakaria, code: 00200038714184, BSIC, Niger. www.bsicbank/niger/

Turkish Airlines Baggage Services 24.04.2019 08:38:36

Dear BOUKOUR,

If you send us original invoices of all missing items from the baggage we can re-evaluate your file.

We can not do re-evaluation without purchase invoice of property.

PS. List of contents are attached.

Kind Regards,

ZAKARIA BOUKOUR 23.04.2019 14:07:24

I have checked the evaluation result and regrettably the money you are paying me is unacceptable. Please make arrangements for
the compensation of my two months without any clothes or daily use items in this country along the cost of the lost items.
Alternatively, you can pay me USD 1,000.00. I have to leave in the coming weel, please make arrangements soon.

Turkish Airlines Baggage Services 19.04.2019 09:30:40

Dear Mr/Ms BOUKOUR,

Firstly, we would like to apologize to you for the irregularity you have suffered.

Your compensation about baggage irregularity is examined. Please click the link under the mail to view evaluaton result under
the previous feedback tab.

For US and Canada passengers, please upload the following documents:

- Void Check Copy (For US Payment)

P.S.: In order to avoid irregularity in payment process, please check your personal and contact information. Please make sure that
your name and surname are spelled correctly and permanent address contains city, state (if exist), and country. If there is missing
or incorrect information, please send us with correct information via message.

Kind Regards,

Turkish Airlines Baggage Services 16.04.2019 15:07:38

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4/27/2019 Turkish Airlines Baggage Services
Dear Ms./Mr. BOUKOUR,

Your baggage tracing report numbered DAH LHETK15816 has been forwarded to the Claims Department, and your file has been
taken under assessment with the tracing number 2019026695, by the unit.

For further information: www.thy.com/www.turkishairlines.com "Baggage Irregularity Report and Follow-up".

Please check your personal and contact information on the feedback page. If there is missing or incorrect information, please
send us with correct information via message.

Kind Regards,

Turkish Airlines Baggage Services 05.04.2019 15:22:22

Dear Ms./Mr. BOUKOUR,

First, we would like to apologize to you for the irregularity you have suffered; and also, we would like to inform you that we have
been carefully carrying out our research, in relation to your baggage.

In the event that your baggage is found, it will be ensured to be delivered to you by establishing the required contact with you as
soon as possible.

On the other hand, if our research brings any negative result, then; the documents, which we have requested from you before,
will be forwarded to our Claims department in order for assessment.

We would like to thank you for your kind understanding, regarding such period, in advance.

Kind Regards,

Turkish Airlines Baggage Services 01.03.2019 18:13:18

Dear Ms./Mr. BOUKOUR,

First, we would like to apologize to you for the irregularity you have suffered; and also, we would like to inform you that we have
been carefully carrying out our research, in relation to your baggage.

In the event that your baggage is found, it will be ensured to be delivered to you by establishing the required contact with you as
soon as possible.

On the other hand, if our research brings any negative result, then; the documents, which we have requested from you before,
will be forwarded to our Claims department in order for assessment.
Accordingly, we kindly request you to send the following documents to us, in order that the process can be initiated.

- Copy of passport or ID card

- Copy of flight ticket or boarding pass
- Copy of baggage tag
- The brand of your lost baggage, list indicating the prices and details (brand/color) of your properties in such baggage (For
example;...... brand, blue jeans are ...TL/USD/EUR.)

In the event that you send your documents by Fax, we kindly request you to indicate the relevant full name and report number
thereon. We would like to thank you for your kind understanding, regarding such period, in advance.
Kind Regards,

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