Akroush, M.N., Jraisat, L.E., Kurdieh, D.J., AL-Faouri, R.N. and Qatu, L.T.

(2016). Tourism service quality and destination loyalty the

mediating role of destination image from international tourists
perspectives. Tourism Review, Vol. 71 No. 1, pp. 18-44.
Al-jazzazi, A. and Sultan, P. (2017). Demographic differences in Jordanian
bank service quality perceptions. International Journal of Bank
Marketing, Vol. 35 No. 2, pp. 275-297.
Alma, B. (2009). Manjemen Pemasaran dan Pemasaran Jasa (Cetakan
Kedelapan). Bandung: Alfabeta.
Anouze, A.L.M. and Alamro, A.S. (2019). Factors affecting intention to
use e-banking in Jordan. International Journal of Bank
Marketing, Vol. 38 No. 1, pp. 86-112.

Arifin, Choirul. (2021). Kafe dan Kedai Kopi Menjamur Buka Peluang
Industri Pemasok Peralatan dan Bahan Baku. Diunduh dari,
Tribunnews, website:
https://www.tribunnews.com/bisnis/2021/02/25/kafe-dan-kedai-
kopimenjamurbuka-peluang-industri-pemasok-peralatan-dan-
bahan-baku.

Bashir, M. A., Ali, M. H., Wai, L. M., Hossain, M. I., & Rahaman, M. S.
(2020). Mediating Effect of Customer Perceived Value on the
Relationship between Service Quality and Customer Satisfaction
of E-Banking in Bangladesh. International Journal of Advanced
Science and Technology, 29(2), pp. 3590-3606.
Baumann, C., Elliott, G. & Hamin, H. (2011). Modelling customer loyalty
in financial services: a hybrid of formative and reflective
constructs. International Journal of Bank Marketing, Vol. 29 No.
3, pp. 247-267.
Bhat, S.A., Darzi, M.A. & Parrey, S.H. (2018). Antecedents of customer
loyalty in banking sector: a mediational study. Vikalpa, Vol. 43 No.
2, pp. 92-105.

Bhatta, K. R., & Durgapal, B. P. (2016). Service Quality Perceptions and

Customer Satisfaction in Nepalese Banking Sector. Indian Journal
of Commerce & Management Studies, 7(1), pp. 17–23.

Chen, S. C., & Lin, C. P. (2019). Understanding the effect of social media
marketing activities: The mediation of social identification,
perceived value, and satisfaction. Technological Forecasting and
Social Change, Vol. 140, pp. 22-32.

Chiguvi, D., & Guruwo, P. T. (2016). Effectiveness of Cellphone Banking

on Service Quality in Commercial Banks in Botswana.
 International Journal of Science and Research (IJSR), Vol. 5, No.
8, pp. 1334-1345.

Daniel, C. M., Zurinawati, M., Xuedong, L., & Baiding, H. (2018).

Synthesizing moderate upscale restaurant patrons dining
experiences. Asia Pacific Journal of Marketing and Logistics,
Vol. 30, No. 3, pp. 627–651.

Dubey, P., & Sahu, S. K. (2019). Effect of service quality on perceived

value, satisfaction and loyalty of customers a study on selected
hospitals of Chhattisgarh. International Journal of Computer
Sciences and Engineering, 7(3), 55-62.

Dwaikat, N. Y., Khalili, S. A., Hassis, S. M., & Mahmoud, H. S. (2019).

Customer satisfaction impact on behavioral intentions: The case
of pizza restaurants in Nablus City. Journal of Quality Assurance
in Hospitality & Tourism, Vol. 20, No. 6, pp. 709-728.

Edward, M. and Sahadev, S. (2011). Role of switching costs in the service

quality, perceived value, customer satisfaction and customer
retention linkage. Asia Pacific Journal of Marketing and
Logistics, Vol. 23 No. 3, pp. 327-345.

El-Adly, M. I. (2019). Modelling the relationship between hotel perceived

value, customer satisfaction, and customer loyalty. Journal of
Retailing and Consumer Services, Vol. 50, pp. 322-332.

Etgar, M., & Fuchs, G. (2009). Why And How Service Quality Perceptions
Impact Consumer Responses. Journal of Managing Service
Quality, 19(4), 474485.

Fang, B., Ye, Q., Kucukusta, D., & Law, R. (2016). Analysis of the
perceived value of online tourism reviews: Influence of
readability and reviewer characteristics. Tourism Management,
Vol. 52, pp. 498-506.

Fang, J., George, B., Shao, Y., & Wen, C. (2016). Affective and cognitive
factors influencing repeat buying in e-commerce. Electronic
Commerce Research and Applications, Vol. 19, pp. 44–55.

Fauzi Ahmad, Punia I Nengah, Kamajaya Gede. (2017). Budaya

Nongkrong Anak Muda Di Kafe (Tinjauan Gaya Hidup Anak
Muda Di Kota Denpasar). Jurnal Ilmiah Sosiologi (Sorot), Vol 1
No 1 Page 1-11.

Fida, B.A., Ahmed, U., Al-Balushi, Y. & Singh, D. (2020). Impact of

service quality on customer loyalty and customer satisfaction in
 Islamic banks in the sultanate of Oman. Sage Open, Vol. 10 No.
2, pp. 1-10.

Foster, S T. (2004). Managing Quality: An Integrative Approach. New

Jersey: Prantice Hall

Gan, C. and Wang, W. (2017). The influence of perceived value on

purchase intention in social commerce context. Internet Research,
Vol. 27 No. 4, pp. 772-785.

Ghozali, I. (2014). Structural Wquation Modeling, Metode Altenatif

dengan Partial Least Square (PLS) (Edisi 4). Semarang: Badan
Penerbit Universitas Diponegoro.

Gursoy, D., Spangenberg, E. R., & Rutherford, D. G. (2006). The hedonic

and utilitarian dimensions of attendees attitudes toward festivals.
Journal of Hospitality & Tourism Research, Vol. 30, No. 3, pp.
279-294
Hoq, M.Z., Sultana, N. and Amin, M. (2010). The effect of trust, customer
satisfaction and image oh customer’s loyalty in Islamic banking.
South Asian Journal of Management, Vol. 17 No. 1, pp. 70.
Hwang, J., & Ok, C. (2013). The antecedents and consequence of consumer
attitudes toward restaurant brands: A comparative study between
casual and fine dining restaurants. International Journal of
Hospitality Management, Vol. 32, pp. 121–131.
Ismail, A., & Yunan, Y. S. M. (2015). Service Quality As a Predictor of
Customer Satisfaction and Customer Loyalty. Logforum, 12 (4),
269283.
Itani, O. S., Kassar, A. N., & Loureiro, S. M. C. (2019). Value get, value
give: The relationships among perceived value, relationship
quality, customer engagement, and value consciousness.
International Journal of Hospitality Management, Vol. 80, pp.
78-90.
Jin, N.P., Line, N.D. & Merkebu, J. (2016). The effects of image and price
fairness: a consideration of delight and loyalty in the waterpark
industry. International Journal of Contemporary Hospitality
Management, Vol. 28 No. 9, pp. 1895- 1914.
Kaura, V., Durga Prasad, C.S. and Sharma, S. (2015). Service quality,
service convenience, price and fairness, customer loyalty, and the
mediating role of customer satisfaction. International Journal of
Bank Marketing, Vol. 33 No. 4, pp. 404-422.
Kheng, L. L., Mahamad, O., & Ramayah, T. (2010). The impact of service
quality on customer loyalty: A study of banks in Penang,
 Malaysia. International journal of marketing studies, Vol. 2, No.
2, pp. 57.
Kim, S. D., Im, H. M., Seo, K. H., Yoon, O. S., & Kim, J.H. (2019). The
Effects of Franchise Customers’ Acquisition Utility and Exchange
Utility on Customer Loyalty and Customer Citizenship Behavior.
Journal of Industrial Distribution & Business, Vol. 10, No. 2, pp.
39-49.
Kim, P. J., & Kim, H. K. (2017). The Effect of Loyalty Factors Perceived
by Consumers on General Super Market. Journal of Industrial
Distribution & Business, Vol. 8, No. 4, pp. 37-46.
Kim, Y. H., Kim, D. J., & Wachter, K. (2013). A study of mobile user
engagement (MoEN): Engagement motivations, perceived value,
satisfaction, and continued engagement intention. Decision
support systems, Vol. 56, pp. 361-370.
Kim, Y.H., Kim, M. & Goh, B.K. (2011). An examination of food tourist’s
behavior: using the modified theory of reasoned action. Tourism
Management, Vol. 32 No. 5, pp. 1159-65.
Keshavarz, Y., Aziz, Y.A., Jamshidi, D. & Ansari, Z. (2019). A
comparative study of outcome quality, perceived value, and
loyalty in four-star and five-star hotels. International Journal of
Tourism Cities, Vol. 5 No. 2, pp. 270-287.

Keshavarz, Y. and Jamshidi, D. (2018). Service quality evaluation and the

mediating role of perceived value and customer satisfaction in
customer loyalty. International Journal of Tourism Cities, Vol. 4
No. 2, pp. 220-244.

Keshavarz, Y., Jamshidi, D. and Bakhtazma, F. (2016). The influence of

service quality on restaurants customer loyalty. Oman Chapter of
Arabian Journal of Business and Management Review, Vol. 6 No.
4, pp. 1-16.

Konuk, F. A. (2019). The influence of perceived food quality, price

fairness, perceived value and satisfaction on customers revisit and
word of mouth intentions towards organic food restaurants.
Journal of Retailing and Consumer Services, Vol. 50, pp. 103–
110.

Ladhari, R., Souiden, N., & Ladhari, I. (2011). Determinants of loyalty and
rec-ommendation: The role of perceived service quality emotional
satisfaction and image. Journal of Financial Services Marketing,
Vol. 16, No. 2, pp. 111–124.
Lin, J. C. (2008). Service quality of the ocean sports clubs and its impact
on customer satisfaction and customer loyalty. Doctoral
dissertation: United States Sports Academy.

Lukito, L. P., & Yustini, R. (2019). The Mediation Effect of Customer

Perceived Value and AttitudeToward Advertisement on Social
Media Influencer’s Credibility on Purchase Intention. Journal of
Management and Business Environment (JMBE), Vol. 1, No. 1,
pp. 35-54.

Mainardes, E.W., Rosa, C.A.D.M. & Nossa, S.N. (2020). Omnichannel

strategy and customer loyalty in banking. International Journal of
Bank Marketing, Vol. 38 No. 4, pp. 799-822.

Mainardes, E.W., Rosa, C.A.D.M. & Nossa, S.N. (2020). Omnichannel

strategy and customer loyalty in banking. International Journal of
Bank Marketing, Vol. 38 No. 4, pp. 799-822.
Malik, S. U., 2012. Customer satisfaction, perceived service quality, and
mediating role of perceived value. International Journal Market
Study. Vol. 4, No. 1, pp. 69-76.
Mohsan, F., Nawaz, M., M., Khan, M., S., Shaukat, Z., and Aslam, N.
(2011). Impact of Customer Satisfaction on Customer Loyalty and
Intentions to Switch: Evidence from Banking Sector of Pakistan.
International Journal of Business and Social Science, Vol. 2, No.
16, pp. 263-270.
Nambiar, B.K., Ramanathan, H.N., Rana, S. and Prashar, S. (2018).
Perceived service quality and customer satisfaction: a missing
link in Indian banking sector. Vision, Vol. 23 No. 1, pp. 44-55.
Nguyen, Q., Nisar, T.M., Knox, D. and Prabhakar, G.P. (2018).
Understanding customer satisfaction in the UK quick service
restaurant industry: the in-fluence of the tangible attributes of
perceived service quality. British Food Journal, Vol. 120 No. 6,
pp. 1207-1222
Normala, A. (2018). Indonesia’s Coffee Retail Market Shows Lots of
Promise. Diunduh dari Studi Jakarta Globe website:
https://jakartaglobe.id/context/indonesias- coffee-retail-market-
shows-lotsof-promise-study/.
Prebensen, N. K., & Xie, J. (2017). Efficacy of co-creation and mastering
on perceived value and satisfaction in tourists’ consumption.
Tourism Management, Vol. 60, pp. 166-176.
Rahyuda, Ketut. (2016). Metode Penelitian Bisnis Edisi (Revisi 2017).
Udayana University Press.
Rai, K. A., Medha, S., (2013). The Antecedents of Customer Loyalty: An
empir-ical investigation in life insurance context. Journal of
Competitiveness, Vol. 5, No. 2, pp. 139-163.

Ryu, K., Lee, H.-R., & Kim, W. (2012). The influence of the quality of the
physical environment, food, and service on restaurant image,
customer perceived value, customer satisfaction, and behavioral
intentions. International Journal of Contemporary Hospitality
Management, Vol. 24, No. 2, pp. 200-223

Sandada, M., and Matibiri, B. (2016). An Investigation into the Impact of

Service Quality, Frequent Flier Programs and Safety Perception
on Satisfaction and Customer Loyalty in the Airline Industry in
Southern Africa. South East European Journal of Economics and
Business, Vol. 11, No. 1, pp. 41-53

Schiffman, L., and Wisenblit, J. (2015). Consumer Behaviour (Eleventh

Editon). United States of America: Pearson Education Limited.

Schiffman, L.G. and L.L. Kanuk. (2007). Customer Behaviour (Ninth

Edition). New Jersey: Prentice Hall International.
Shen, X., & Bae, B. R. (2018). The Effect of Coffee Shop’s Service scape
on the Customer Loyalty-Focused on Jeonju Area. The Journal of
Industrial Distribution & Business, Vol. 9, No. 3, pp. 89-98
Sugiyono. (2016). Metode Penentuan Kuantitatif, Kualitatif dan Kombinasi
(Mixed Method). Bandung: Alfabeta.
Suprapti, Sri Ni Wayan. (2010). Perilaku Konsumen. Denpasar Bali:
Udayana University Press.

Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The

development of a multiple item scale. Journal of retailing, 77(2),
pp. 203-220.

Trisandy, Andry. (2021). Tempat Nongkrong Hits di Kintamani Bali.

Diunduh dari IDN Times website:
https://www.idntimes.com/food/dining-guide/andry-trisandy/tem
pat-nongkrong-hits-di-kintamani-bali/1.

Tsao, W. C., and Y.-L. Tseng. (2011). The impact of electronic service
quality on online shopping behavior. Total Quality Management,
Vol. 22, pp. 1007-24

Wu, H. C., & Mohi, Z. (2015). Assessment of service quality in the fast-
food restaurant. Journal of Foodservice Business Research, Vol.
18, No. 4, pp. 358–388.
Wu, H. C. (2013). An empirical study of the effects of service quality,
perceived value, corporate image, and customer satisfaction on
behavioral intentions in the Taiwan quick service restaurant
industry. Journal of Quality Assurance in Hospitality &
Tourism, Vol. 14, No. 4, pp. 364-390.

Zeithaml, V.A., Berry, L. L. and Parasuraman, A. (1996). The behavioural

consequences of service quality. Journal of Marketing, Vol. 60
No. 2, pp. 31-46.