RFP 2017-33-EZL TECHNICAL PROPOSAL Annex B-I : Technical Company Competences Enter Company Name here

Total Maximum points: 45

Id Criteria Max Points Description as required in the Terms of References for each feature

Company Experience
Evidence of the vendor’s competence in the provision of required
C1 services, to be shown through relevant examples of projects with 15
other clients, particularly with UN and/or other international
organisations

References
Provide three references of clients similar to ITC with a description of
the services they use. References must be graded as follows:
• Excellent
C2 • Good 15
• Adequate
• Not Adequate
References not following the above criteria will be marked as Not
Adequate

Project Schedule
Based on their proposition, the vendors should provide a detailed plan
C3 for deployment of the platform. ITC will require the tool to be 15
operational once deployment is completed.

583374405.xls Annex B-I Company Profile Page 1 of 4

RFP 2017-33-EZL TECHNICAL PROPOSAL Annex B-II : Technical Mandatory Requirements (R0) Enter Company Name here
Select the option to
indicate whether the
proposed solution is fully
compliant (Yes) or not
(No)
Vendors are expected to detail here their explanations, notes, alternative approaches and references regarding the requirements listed.
Id Mandatory Requirements Full compliance Notes, Explanations, References

System, training, software updates and IT support

S1 Web client interface only R0

Service should include software setup and customisation based on specific ITC requirements, HTML templates, key
S2 word searches for print, online media, news alerts, news reports and individual analytic dashboard and reporting R0
requirements.

S3 Training for 1 user R0

S4 Service should include dedicated account management and user support, in that if we have a problem or issue we R0
can phone or email directly our ITC contact . During Geneva working hours: 10a.m to 4 p.m. CET

S5 Continual support throughout service and quarterly software usage review with account manager R0

S6 Software should enable the download of software dashboards (industry term) in PDF, JPEG and XLS. R0

Ability to store news for the full duration of the contract within the system.
S7 R0

Online News Monitoring

ON1 Monitor content from 100,000 online news sources or more R0

ON2 Monitor content from 75 countries or more R0

ON3 Monitoring to include media in Africa, Latin America, Europe, Oceania and Asia R0

News Rating
Software should be able to deliver news ratings of news articles (positive, negative, neutral tone of voice) and
N1 display accordingly R0

News Alerts and Reports

NA1 News alerts (of coverage) to be sent to a pre-defined list of users within ITC R0

NA2 Vendor to confirm that News Reports can be downloaded in word, PDF and/or XLS formats R0

NA3 Software should guarantee that News Alerts and News Reports are customisable with regard to template design, R0
key-information displayed, time frame, and key-word search - ability to create daily news email automatically

Journalist Database

Service should include an international journalist and media database which can be accessed by ITC, containing
detailed information about media contacts, media outlets and bloggers. Database should enable user to build at
least the following individual media lists including :
J1 Country of journalists and media R0
Subject area of journalists and media
Type of publication (newspaper, magazine, blog, blog, freelance journalists, TV, Radio )
Publication and Audience numbers of news papers, magazines, blogs, TV, Radio.)

J2 ITC should have the opportunity to upload own private media contact data into the system to be used along with R0
vendor data.

J3 Allow to centrally record journalist and media interactions in the system. R0

J4 Ability to export raw data such as journalist data profile information or news information (print or online) into CVS, R0
excel or similar format.

Analytics

Vendor should be able to offer both quantitative and qualitative news analysis in the form of interactive software
dashboards. Metrics should include:
News by Date
News by Media
A1 News Coverage by Country R0
News by category (user defined)
News by Media Type

583374405.xls Annex B-II Technical Mandatory Page 2 of 4

RFP 2017-33-EZL TECHNICAL PROPOSAL Annex B-III : Technical Optional Requirements (R1) Enter Company Name here
Select the proposed solution's level of
compliance: Full compliance, out of
the box Or Fully compliance, with
customization Or Partial compliance Or
Total Maximum points: 30 Non-compliant

Vendors are expected to detail here their explanations, notes, alternative approaches and references regarding the requirements listed.
Id Optional Features Max Level of Compliance Notes, Explanations, References
Points

Social Media Monitoring

SO1 Global Social Media Monitoring with keyword search capabilities. 4

Vendor should be able to offer both quantitative and qualitative news analysis in the form
SO2 4
of interactive software dashboards.

SO3 Software should allow the identification of most discussed topics - social media 4

SO4 Software to show who our key influencers are by identifying articles on ITC related topics, 2
messages based on volume - social media

SO5 Social Media reporting and analytics including influencers 2

Email Distribution

Unlimited email distribution with statistics and analytics of who opened email, what was
E1 read 2

Opportunity to send and distribute email as HTML email or text or both.

Management of HTML templates (e.g. different design templates, different languages
E2 2
templates).

Ability for scheduled email distribution to media contacts (ITC user can specify date and
E3 2
time) and inclusive email preview

News Translation
Software should be able to translate the following languages into English,
NT1 French, German, Italian, Spanish, 2

Mobile App
M1 Vendor has a mobile app for software 2

Media sources for media monitoring

MM1 Option to add key ITC media sources, if not already monitored. 2

User license

U1 Option to have an additional user license 2

583374405.xls Annex B-III Technical Optional Page 3 of 4

 RFP 2017-33-EZL
This pricing FINANCIAL
proposal should be used PROPOSAL Annex in
for purposes described C section 6.2 of the document Annex B: Terms
EnterofCompany
Reference. Name here

PRICING PROPOSAL PART I - Single fix price for the core service (mandatory requirements)
Price for core service (mandatory requirements) Currency Annual cost Extra costs - Total Cost for 3
including 1 please provide years for 1 user
user license an explanation*

Fixed price for all mandatory requirements (R0) listed on Annex B-II. The cost of the proposal shall be determined as the
sum of the cost of the features R0 for a period of 3 years.
0.00

*Explanation for extra costs if any:

PRICING PROPOSAL PART II - Optional features (as proposed by the ITC)

Id Extra feature Currency Recurrent Instalation/One Total Cost for 3
Annual Cost Time Cost years per
optional
feature

SO1 Global Social Media Monitoring with keyword search capabilities. 0.00
SO2 Vendor should be able to offer both quantitative and qualitative news analysis in the form of interactive software 0.00
dashboards.
SO3 Software should allow the identification of most discussed topics - social media 0.00
SO4 Software to show who our key influencers are by identifying articles on ITC related topics, messages based on volume - 0.00
social media
SO5 Social Media reporting and analytics incl influencers 0.00
E1 Unlimited email distribution with statistics and analytics of who opened email, what was read 0.00
E2 Opportunity to send and distribute email as HTML email or text or both. 0.00
Management of HTML templates (e.g. different design templates, different languages templates).
E3 Ability for scheduled email distribution to media contacts (ITC user can specify date and time) and inclusive email 0.00
preview
NT1 Software should be able to translate the following languages into English, 0.00
French, German, Italian, Spanish,
M1 Vendor has a mobile app for software 0.00
MM1 ITC will provide a set reading list of key ITC media sources, if other media sources are required by ITC, vendor must 0.00
specify what the process is to add to this list.
U1 Option to have an additional user license 0.00
Total Cost for 3 years for the optional features 0.00

GRAND TOTAL - Mandatory requirements + optional features 0.00