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BUSINESS LOGO
BUSINESS CONTACTS
INDEX NO:
I declare that the business plan is my original work and has never been presented to any
examining body
Name:
Index Number:
Signature:
Date:
I declare that the business plan is forwarded to the Kenya Examination Council with my
approval as the supervisor of the institute.
Name:
Signature:
Date:
(ii)
DEDICATION
Dedication should be to one or two people at most who have made an impact in your life.
(iii)
ACKNOWLEDGEMENT
In the acknowledgement page, you may acknowledge everyone who has contributed to your
studies including the institution that you have studied in. The acknowledgement should be in one
paragraph only. The order of acknowledgement should be;
1. The institution
2. Academic Supervisor(s) and Lecturers
3. Financiers if any such as HELB, CDF etc.
4. Parents/guardians and family
5. Friends and colleagues
6. Any other
(iv)
TABLE OF CONTENTS
Declaration
i
Dedication ii
Acknowledgement------------------------------------------------------------------------------------------- iii
List of Figures ----------------------------------------------------------------------------------------------- iv
List of Tables ----------------------------------------------------------------------------------------------- v
Table of Contents ------------------------------------------------------------------------------------------- vi
Executive Summary ----------------------------------------------------------------------------------------
vii
CHAPTER ONE
CHAPTER TWO
2.0 The Marketing Plan
2.1
2.2
2.3
2.4
2.5
CHAPTER THREE
CHAPTER FOUR
4.0 The Production Plan
4.1
4.2
4.3
4.4
4.5
4.6
CHAPTER FIVE
5.0 The Financial Plan
5.1 The Pre-operational Plan
5.2 The Projected Working Capital
5.3 The Pro-Forma Profit and Loss Account
5.4 The Pro-forma Balance Sheet
5.5 The Projected Cash flow Statement
5.6 The Break-Even Point
5.7 The Desired Capital
5.8 The Profitability Ratios
APPENDICES
LIST OF FIGURES
List all the figures that you have used in the document in the order in which they appear. Figures
include but not limited to, pie-charts, graphs, pictures and photographs, maps etc
(v)
LIST OF TABLES
List all the tables appearing in the document in the order in which they appear. Examples of
tables are, facilities table in chapter four.
THE EXECUTIVE SUMMARY
(The Executive Summary should not exceed one and a half pages)
1.0 The Business Description
The business description is the first phase of preparing your business plan in which you will;
clearly describe the nature of the business you wish to start, explain in detail the product or
service you will offer, explain the industry in which the proposed business will fall in and also
how you intend to make entry into the market and outline your plans for growth. Finally you
will state the business goals i.e. Short and Long Term Goals that will act as guides for the
business.
What will be the main features of your product or service? (Indicate the size,
color, shape, texture, materials, quality and packaging of the product) e.g. The
products offered will bear the following features:
..
What benefits will customer obtain from your product or service? (Consider the
performance, convenience, economy, comfort, durability, usage flexibility,
servicing and warranties of the product or service) e.g. The products will meet
customer needs in terms of comfort, flexibility etc. the products will also be
affordable to most of our customers and will be much cheaper than other similar
products in the market.
What unique features of your product or service will give it advantage over your
competitors? e.g. Our products will have superior quality over those offered by
the competition etc.
Which industry does your proposed business belong to? (Examples of industries;
transport industry; the education sector, manufacturing etc.) E.g. The business will
operate in the transport industry, construction industry etc.
What is the size of the industry in your proposed business? (Consider the total
number of firms in the industry)
What are the sizes of firms in the industry (Indicate whether small, medium, or
large)
What kind of technology is used in the industry? (Indicate whether it is labour or
capital intensive. Kindly justify)
What level of technology is applied in the industry? (Indicate whether modern,
obsolete, outdated, sophisticated or simple)
What is the average number of employees in the firms?
What is the basic capital requirement for entry to the industry?
What is the degree of competition in the industry? (Indicate whether low or high)
What is the general level of sales/profitability for firms operating in the industry?
What seasonal factors are experienced in the industry?
1.7.3 The Industry Trends and Prospects
What are the trends and prospects of sales in the industry? (Indicate signs of growth,
stability or decline)
What the trends and prospects of technological development in the industry?
What are the competitive trends in the industry? (Consider product innovation,
packaging, pricing etc.)
How will the business penetrate and gain acceptance in the target market? (Consider
advertising and promotion, weaknesses among competitors, competitive advantages,
distribution etc.)
1.9.1 Short Term Goals (These are mainly oriented towards increasing volume of sales,
market coverage and are action oriented. They should be SMART)
i) e.g have a sales turnover of Ksh. 5m per year in the first two years
ii) Grow the customer base by 10% by the second year of operations
iii)
iv)
1.9.2 Long Term Goals (Growth, expansion, profitability and sustainability oriented goals)
iv)
v)
CHAPTER TWO
The marketing plan is the second stage of preparing your business plan. This phase is highly
critical because it provides the basis for the organizational, operational and financial plans. You
will need to conduct a market research i.e. an in-depth analysis of your market opportunities and
challenges. You can then develop the marketing strategies, tactics and policies required to
exploit the market opportunities. You should note the sources of any market data you use and
present your facts convincingly.
2.1 Customers
Who are your potential customers? e.g. The potential customers will fall under two
categories,
i. Individual buyers
ii. Industrial customers
What are the characteristics of your potential customers? (Indicate the customers age,
income, sex, education, occupation, and ethnic group where applicable) e.g.
.. The
business targets customers between the ages of
, The business targets low income
earners
etc.
What will the customers be looking for in your product/service? (Consider
performance, economy, convenience e, comfort, safety or durability) e.g.
.The
business will satisfy customers looking for economy, convenience and affordability etc.
When will the customers purchase your product/service? (Consider time of the day,
week and month) e.g.
The potential customers are expected to make purchases
throughout the year so the business will not suffer from seasonality. This is because our
products are common household commodities.
What are the purchasing patterns or characteristics of your customers? (Indicate
quantity likely to be purchased at a given time, the frequency of purchase and the
desired mode of payment) e.g
. The potential customers are likely to purchase in small
quantities and therefore are expected to make frequent repeat purchases.
Who are your potential competitors?
.The potential competitors will be
. (Names of
the main competitors both direct and indirect)
Where are your potential competitors in relation to your proposed business location? e.g.
The main competitors are located within 50 meters of our proposed location
How will the location of your competitors affect your business? (State the advantages and
disadvantages of your location in relation to theirs) e.g.
..The close proximity to the
main competitor is advantageous in that the business will get spill-over customers.
Customers seeking personalized service are likely to seek our services.
What sizes are your competitors? Are they small, medium, or large in relation to your
business? (Consider assets, sales volumes, number of employees, etc)
What are the advantages and disadvantages of the size of your business? e.g. Being a
small business, our business will have an advantage in that;
The shortcomings of
being small include;
How does your product/service compare with those of potential competitors? (For each
area of comparison, give a score on a scale of 1 (very low); 2 (low); 3 (moderate); 4
(High) and 5 (very high). (Consider performance, quality, reputation, after-sales service,
and other areas specific to your business)
What competitive advantages will your product/service have over those of your
competitors?
2.2.4 Description of the Overall Strengths and Weaknesses of Your Potential Competitors
How do you assess the overall strengths and weaknesses of your competitors? For each
area of comparison, allocate a score on a scale 1 (very low); 2 (low); 3 (moderate); 4
(high) and 5 (very high). (Consider the benefits to customers, technology, location,
management, distribution channels, and other areas specific to your business)
What selling methods will you employ? (Consider, personal selling or selling indirectly
e.g. through an agent)
If you intend to sell directly to customers, how will you recruit, retain and remunerate
your sales force?
What promotional campaign will you undertake? (Consider using free product samples or
free introductory services
Which promotional methods will you employ on a regular basis?
How much will each method of promotion cost?
How will you measure the effectiveness of your promotional campaigns?
In the organizational plan for the business, you will develop policies for staff development and
human resources management. This will enable you to achieve the efficient processing of goods
or effective performance of services. You will present in detail the job descriptions, employee
evaluations, training and staff compensation plans. You will also indicate the support staff and
support services required for your business.
.9 The Manager
(By virtue of you being the proprietor of the proposed business, you must be a member
of the management team and take up the role of the manager.
.10 The Management Team
Who will be members of the management team? e.g. The management team will comprise,
The finance manager, Production and Operations manager etc.
(Below here you need to outline the duties of the other members of the management
team. If your management team is composed of three members then you need to move
up to 3.2.3 as shown below. Note that for the Manager you do not need to indicate
qualifications since this has already been captured in chapter one)
Qualifications
Remuneration
(Prepare an organizational structure for your business. You as the owner of the proposed
business must be the Manager. Take note that the senior most position in this proposed
business is you the manager. You must also indicate who is answerable to who by use of
arrows)
4) How many other employees will the business require? (Here you need to mention the
functions that will be needed) e.g. Secretary, Production supervisor, Messenger etc
Qualifications
Remuneration
What incentives will you give to the other personnel?The above information is
summarized in Table 3.2 below:
Table 3.2 Remuneration of the Other Personnel
Function Remuneration Incentives and
Ksh. Benefits
Supervisor Ksh. 15,000 p.m. Lunch
The proposed business will need the following support services (indicate the names of the
service providers. NB: it should be business to business engagement)
Banking
Accounting Legal Postal
Insurance
Internet Provider
Power
Water
Security etc
N/B The name and physical location of the service provider must be given in details. You
also need to indicate the cost of each service provider. You must only deal with registered
businesses and avoid dealing with relatives in their capacity as relatives or friends. If you
have to bring them into the business, then do so because of the professional qualification
that they have and could be utilized in the business
4.1 Product/Service Design and Development (if you intend to get into manufacturing, then
this section is a must. If not, jump to 4.2)
Will the materials be readily available throughout the year? If not, what are your plans to
deal with possible shortages?
How will the materials be transported to your business? How much will this cost per
month?
4.3.2 Monthly Labor Requirements
How many direct and indirect employees will you need?
What will be the total cost of production/operation labor per month? Use the following
calculation:
No of Direct Employees x Monthly Salary =
No of Indirect Employees x Monthly Salary =
Total Cost of Production Labor per Month =
CHAPTER FIVE
Item Amount
Ksh
Professional Fees
Facilities
Installation
Deposits
Government Regulations
Advertising
Opening a Bank Account
Fire Extinguishers
First Aid Kit
Uniforms
Partitioning
Office Furniture
Miscellaneous
Total Cost Pre operational Costs
Source: Author (2014)
XYZ enterprises
P.O. Box 0000
XYZ enterprises
P.O. Box 0000
What will be the return on investment in your business for the years 2015, 2016 and
2017?
Return on Investment = Net Profit after Tax x100
Total Investment
What do these ratios tell you about the expected profitability of your business?