TITLE: HALT 3G MICROS WITH DEGRADED PERFORMANCE

INCIDENT DATE: 28/12/2016

TT REFERENCE: EWZINT2015128200009042

PROBLEM DESCRIPTION

Poor performing micros in the CBD

PROBLEM SYMPTOMS

 Degraded performance of the 3G micro sites negatively affecting customer experience.

REMEDY CONDITIONS

 3G micro sites halted.

SOLUTION(S)

 Halting 3G Sites Procedure:

-Print all working sites in RNC to get Iub link:

STRT
Econet Wireless Zimbabwe

-Block Iub Link

LBL<Iub Link>

-Block Site

LBL <site code>

-Check if Site is Blocked

LST <site code>

CAUSE

 Missing configurations since installation

RECOMMENDATION

 All site configurations need to be finished by contractor before site is put on air