_JAMES D.

WATSON_
5365 Broadmoor Bluffs Drive
Colorado Springs, Co
Office: 719.538.5657
Cell: 719.649.4078
Home: 719.576.9486
Email: james.watson@lmco.com
PROFESSIONAL EXPERIENCE SUMMARY:
Program Management; Operations Lead, ITIL v2 Proven Systems
Engineering and Leading Software Development teams; Business
Development Strategist; Capture Management and Proposal Support;
Strong Terrestrial & Satellite background
KNOWLEDGE, EXPERTISE AND CERTIFICATIONS
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_Program Management_
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_Operations Management_
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_Call Center Management_
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_Remedy Project Lead_
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_Capture Management_
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_Network Engineering_
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_ITIL V2 & V3 Foundations Certified_
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_LM21 Green Belt Certification_
ACTIVE SECURITY CLEARANCE: SECRET
PREVIOUSLY HELD CLEARANCE: TOP SECRET / SCI
WORK HISTORY
Lockheed Martin, Integrated Systems Developing ITIL-based procedures
to support improved Service Delivery for IT Services; Perform analysis
of existing processes and recommend corrective actions as necessary;
Coordinate with Incident Managers on best practices to respond to
Service Interruptions and to proactively prevent issues from
occurring. Provide ITIL subject matter expertise in the development
and creation of the Service Level Agreements as well integration with
the Configuration management Database (CMDB). Assist in development of
Process Asset Library, supporting multiple service based processes.
Development implementation schedules for ITIL-based integrations and
deployments. Working with Enterprise Service Desk manager on
improving Call Center efficiency and effectiveness while the Army
Corps of Engineers.
Lockheed Martin, Enterprise Business Systems
_ENTERPRISE RESOURCE PLANNER, PRINCIPAL_
03/06 to 01/09
_SERVICE OWNER AND OPERATION LEAD_ for ITSM Support Service; Manage
Operations team for Enterprise-wide Service Management tool and
processes. Manage $6M operating budget supporting a staff of
approximately 25 support personnel maintaining a 99.6% availability
requirement for the Lockheed Martin Enterprise Service Desk. The LMSD
averages over 1 million support tickets each year and supports almost
100 identified Services and over 1,110 product categories. The
implementation of the ITIL Service Solution provided specific
reporting and trend analysis details that were used to improve
service quality as well as increasing service availability for all
supported services. I maintained direct customer contact on
operational needs and conducted weekly operational status meetings.
Established Service Level and Operating Level agreements with
customers and several Service Providers. Established and maintained
vendor support agreements including negotiating cost saving licensing
agreements.
Prior to implementation of ITSM, I was involved with the overall
strategic planning & design of the ITIL implementation across
Enterprise Business Services. I coordinated process area integrations
and aided in the creation and deployment of ITIL based training
courses. Presented to EBS Executive leadership status and planning
reports for the proposed ITIL-based Service Management solution.
Identified the benefits and improved efficiencies that would be
achieved for all Service Deliveries that utilized the new Service
Management approach. I then was selected as the Implementation Lead,
for the tool implementation which delivered on schedule and without
service interruption to the LMSD. The LMSD implementation is one of
the largest Remedy implementation in the world based on the number of
supported services and the quantity of tickets that are logged.
Lockheed Martin, Integrated Systems Solicit resources across all
Lockheed Martin business areas as well as consulting support to
provide the strongest proposal offering. Managed 9 proposal and IT
specialist in Northern Virginia and Colorado areas; Interface
directly with Business Development areas on resource availability and
facility scheduling for Colorado Springs and Northern Virginia
proposal facilities. Participated in the section and design of new
proposal center located in chattily, VA. Designed all IT requirements
and reproduction needs for this key facility. Provide Capture and
related business development training courses (value proposition,
Business Writing Skills, Capture manager & process training)
Lockheed Martin, Management Assisted Capture Management with build
Price to Win solutions and identified key discriminators to make LM
proposals stand out above the rest
_SUCCESSFULLY CAPTURED $1B OF NEW BUSINESS WITHIN 2 YEAR TIME
PERIOD. _
Lockheed Martin, Global Telecommunications
_SYSTEMS ENGINEER, SR. STAFF_
02/01 a" 12/01
Senior Engineering support for Advanced Engineering Group; Assisted
in presentation and strategy solutions for new business
opportunities. Led Advanced Business Engineering group while Group
lead was on assignment for 4 months; Coordinate work assignments for
ABE group (25 heads); Developed cross training initiatives among
senior engineers; Continually maintained low overhead budget for ABE
group by involving Engineering Staff with multiple assignments;
maintained direct communications with Business Development group to
assist on customer presentation and site visits
Scientific Gaming, Inc.
_DIRECTOR OF OPERATIONS a" NASRIN DIVISION_
5/99 a" 2/01
Managing network operations for 160+ locations Wide Area Network in
North America. Define and implement long and short-term business
expansion projects while continuing to reduce monthly operating
costs. Assure maximum reliability and security of data, voice and
video applications across an ATM and Frame-Relay based network.
Established circuit provider contracts throughout the United States
and Canada to maintain the most cost effective and efficient means
circuit utilization. Developed wireless networking solutions for
customer initiatives throughout North America. Managed three
departments, Technical Operations, Finance, and Provisioning.

ACHIEVEMENTS:
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_Start-up of 7x24x365 Call Center Operations_
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_Change Management control_
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_Implementation of totally dynamic backup network_
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_Designed and implemented Customer Request for Quote Process, which
achieved a better understanding and improved pricing models for Sales
Managers_
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_Operate as Internet Service Provider for pari-mutuel wagering
business _
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_Implementing and designing private and public internetworking
solutions utilizing firewall & VPN connections_
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_Reduced circuit costs by $120,000 within first 6 months of date of
hire_
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_Conduct performance reviews of all direct report department
leaders_
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_Enforce documentation and cross training within the Technical
Operations group_
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_Prepare new customer sales quotations including capitol and circuit
cost analysis within a typical three year contract_
M.B.N.A America
_TECHNICAL MANAGER - ASSISTANT VICE PRESIDENT_
1997 - 1999
Managing Network Engineers and Desktop Support personnel in a
900-user multi-site Windows NT environmentCoordinate and plan
business expansion projects including new site installationsIntegrate
multiple site LANs with corporate mainframes and telephony
equipmentImplementation of Call Routing serversDevelop security
procedures for a multi-domain environment including Internet and
Dial-In accessCreated User Support Helpdesk and implemented a problem
ticket databasePerforming capacity planning and growth
analysisCoordinate year 2000 compliance strategiesDevelop and
maintain corporate budget for Insurance Services Technical
operationsImplement continuing education and personal development
programs for current LAN AdministratorsHiring of new employees and
coordinating contracted employees when needed.

Allstates Design & Development, Wilmington, DE

Contracting for E.I. DuPont de Nemours - Engineering Division
_TECHNICAL COORDINATOR_
1990 - 1997

Managed the Global Engineering Network for E.I. DuPont on an

outsourced/contract basisHiring support personnelSupervised 5 Network
Engineers engaged in
WAN/LAN support of a Novell and Windows NT Server
environmentCoordinate a 6/24 hour on call support desk for 60+ sites
worldwideDeveloped NetWare 3.x to Windows NT Server migration
proceduresInstallation of Corporate Engineering WEB server for
Intranet accessProject Leader for Corporate Engineering Document
Management System supporting 2000+ global CAD workstationDirectly
responsible for maintaining database integrity and 24 hour
accessibilityTotally plan and design new remote site installations.
Develop training programs for network administratorsPlan and
Coordinate yearly _Network Administrator's_ _Conference_ for site
administratorsSupport of Data Communication equipment for LAN/WAN
environments Working knowledge of T1 circuits, switching hubs,
bridges, routers and gatewaysCreating hardware guidelines for File
Servers and workstationsAnalyzing and evaluating appropriate
technologies to meet DuPont's LAN/WAN architecture and
infrastructureHeavily involved in technology planning, migration,
configuration and system upgradesRendering purchasing
decisionsMaintaining direct vendor contact for latest technology.
Currently upgrading current Document Management Database to Oracle
7.3.2 and changing user interface to permit database access via a WEB
browser.
ACHIEVEMENTS: SENIOR NETWORK SUPPORT FOR 60+ DUPONT LOCATIONS.
DEVELOPED AND IMPLEMENTED INSTALLATION SCHEDULE FOR THE ENGINEERING
DOCUMENT MANAGEMENT NETWORK. THE INSTALLATION AND TRAINING OF 45
GLOBAL SITES OCCURRED WITHIN AN 18-MONTH PERIOD.

Ewing Cole Cherry Parsky

_SYSTEMS MANAGER_
1987 - 1989

Designed and installed 2 Novell networks to support 100+

administrative and CAD workstationsWired and installed appropriate
data communications equipment in an Ethernet environment for 2
locationsConnected remote office LAN into corporate network via
dedicated data circuitExpediting work flow to facilitate smooth,
efficient and profitable resultsAnalyzing new software
systemsPurchasing of computer supplies and new equipment.
ACHIEVEMENTS: SAVED $30,000 BY ELIMINATING CONSULTANT FEES AND
MAINTENANCE CONTACTS. UPGRADED COMMUNICATIONS AND WORD PROCESSING
CAPABILITIES. CREATED INSTRUCTION MANUALS FOR CAD AND WORD PROCESSING
PACKAGES.
EDUCATION
Bachelors Degree/Business Management, (In-Progress) University of
Phoenix
Associates Degree/Electronic Engineering Technology, 5/83
F.A.A. Licensure, _PRIVATE PILOT_, 7/89
 TRAINING AND DEVELOPMENT
_Management Awareness (1995)_ - emphasis on team building and
positive attitudes.

_Time & Cost Analysis (1999)_ - Effective time management skills.

Management and prioritization of assignments. Budgetary issues and
quarterly analysis.

_Dealing with Difficult People_ _(2000)_ - Lectured classes on

conflict management and learning how encourage group participation
and respect for each other.

_Diversity in the Work Place (1997)_ - Recognize the importance of

everyone regardless of gender, race, religion. Develop a productive
and supportive work environment for everyone.

_Motivating the Technical Individual (1999)_ - Understanding and

managing of technical personnel. Recognize motivational areas for
each individual. Learning how to encourage group participation.