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Communication
• Communication is the art and the process of creating and shares idea.
Channel
Encoder Decoder Receiver
Source
Message
Feedback Feedback
Communication
Hearing Smell
Seeing
Touch
Taste
Type of Communication
• Based on Communication Channels • Based on style and purpose
1) Verbal Communication: 1) Formal
a) Oral Communication 2) Informal
b) Written Communication
2) Non Verbal Communication:
a) Kinesis (Body Language)
b) Haptics (Touch)
c) Proxemics ( Space Distance )
d) Chronemic ( Time Language)
e) Sign Language
f) Para Language
Forms of Communication
Communicate with other person through Communication with own world. Such as
face to face, non verbal communication or Meditation, Yoga, Thinking, Writing diary etc
using digital platforms etc .
Cultural Barrier:
Language; Signs and Symbols Physiological Barrier:
Deafness and Hearing Impairment
Stereotypes and Prejudices Blindness and Vision Impairment
Behavior and Beliefs Speech Disorders
Ethnocentrism; Religion Memory; Physical Condition
› .
Language Barrier:
Regional Accents, Dialects and Pidgin Semantic Barrier:
No Clear Speech Homophones, homonyms and homographs;
Use of Jargons and Slang Cultural difference; Difference in use of words
Word Choice Body language and gestures
Literacy and Linguistic Ability Differences in dialects.
Grammar and Spelling
Total Communication Process
Writing
9% Speaking
30%
Reading
16%
Listening
45%
Effective Communication
Appropriate
Applying
Effective Communication
An effective verbal An effective nonverbal
communicator: communicator:
• Clarifies • Relaxes
• Listens • Opens up
• Encourages empathically • Leans toward the other
person
• Acknowledges
• Establishes eye contact
• Restates/repeats
• Shows appropriate facial
expressions
Be an Active Listener
• Clear
• Correct
• Complete
• Concrete
• Concise
• Consideration
• Continuous
Any
Question
?