1.

About Euro Car Parts

Euro Car Parts is a UK based company that distributes parts for all makes of cars and light commercial
vehicles. This distributor has more than 130,000 different stocked part numbers. The company was
established in 1978 by Mr. Sukhpal Singh Ahluwalia with its headquarters in Wembley, London, England.
While it was originally established to supply BMW, Mercedes, Porsche and VW car parts, Euro Car Parts
has grown to include multiple brands, vendors and manufacturers including Korean and Japanese ones.

Euro Car Parts handles Car parts, car accessories, car maintenance, tools, paints, in-car technology, and
in-car entertainment equipment. The company operates its own sourcing and shipping initiatives and
has direct factory level supply agreements with the world's top brands. It has 16 regional distribution
facilities, more than 9000 employees and more than 200 branches across the UK that handle more than
60,000 orders daily.

The company has an 185,000 sq. ft. warehouse for collision repair parts in Swadlincote along with a bulk
storage facility at Bonehill. It sells online at https://www.eurocarparts.com/. Euro Car Parts has
achieved annualized sales of over £900 million, typically growing at about 25% annually. It was sold to
LKQ Corporation in October 2011 for £280 million.

2. How To Use Coupon Codes

Euro Car Parts sells its products online at https://www.eurocarparts.com/ that offers free delivery within
UK Delivery and returns within 365 days. On the given website you will find products grouped together
and listed under Car Parts, Batteries, Oil, Wiper Blades, Bulbs, Winter (accessories), Accessories & Car
Care, Tools, Toys & Tech and Performance (products). This grouping and listing appear prominently in a
band at the top of the page. You can go through the products and choose the one that you want to buy.
For each product you will find the details and once satisfied, you would want to click on ‘Add to basket’.
You can buy multiple products and need to do the above steps for each one. Once you are done, look for
the basket (symbol) at the top right of the page that shows you the number of products you have
bought. Click on the basket to start the checkout and payment process that has to be done next to
complete the purchase. At the checkout level, you will fill all your products listed with the price and if
you so wish you can change the quantity or drop the product totally.

At this stage, you can also apply any discount code that you may have and get a discount on the total
price. Enter the code on the appropriate box and click on apply. If valid and relevant you will find the
discount applied and the total reduced price. You can go on to the payment process by clicking on
‘proceed to checkout’ and you will be prompted to enter your shipping address, delivery method and
payment mode to finally complete the sale. Of course, it helps if you have registered a ‘sign-in’ on this
site.

3. How to Connect With Euro Car Parts

Euro Car Parts Limited handles inquiries and customer support telephonically through the UK on the
number 0203 788 7842 while international customers would have to dial +44203 788 7842. The phone
lines are open 09:00 hours through 20:00 hours Monday through Friday while on Saturday they are
available between 09:00 and 17:00 hours.
Customers can also send an email to custservice@eurocarparts.com for customer support.

The company has a presence on Facebook at https://www.facebook.com/EuroCarPartsUK while

https://www.instagram.com/eurocarparts/?hl=en represents its Instagram presence. Its Twitter handle
is @EuroCarParts and its Twitter page is on https://twitter.com/EuroCarParts.

4. Refund Policy

Euro Car Parts’ returns procedure is relevant only for online orders. If the buyer is not happy or satisfied
with the goods for any reason, the purchased item can be returned to Euro Car Parts along with the
receipt. The company is ready to offer an exchange or refund on unused items returned within 365 days
for internet purchases. If the item is faulty the company provides a refund or exchange wherever
possible.

The buyers are advised to contact Euro Car Part Ltd to get a Returns Authorization Number before
actually returning the item(s) so that it is possible to track the returned item and ensure that a refund or
exchange is received promptly by the buyer.

Non-defective products

The buyer can return the product to a local Euro Car Parts branch or the company could arrange to
collect the product at a subsidized rate of £3.45 through its carrier DHL. The condition here is that the
returned products must not have undergone any devaluation and in a condition whereby the company
should be able to resell it. The customer must include the documentation and original packaging along
with the returned product. Before returning the product the customer has to contact the customer
services department of the company for a Returns Authorization Number.

Returning faulty goods

Euro Car Parts arranges to pick up the product free of charge and the customer can also return at its
local branch. However, the product exchange or refund will be provided only after inspecting the
returned item.

Exchanges

Customers can exchange products if they have selected a wrong item by sending an email to
custservice@eurocarparts.com or calling the customer service team.