ITIL history / release timeline ITIL 4 certification levels and release dates Released Strategic Leader (SL) ITIL 4 Master Managing : Professional (MP) i 2019 2020 Key Components of ITIL 4 1 O “ iinnin 6 Ga © Integration with other frameworks ITIL 4 Comparison Core Concept Service Value RSA coel Processes to Practices ITIL Guiding Principles WA to 7 Guiding Principles Foren The 4 Ps to the eats 4 Dimensions ES aye) Management ° People Organizations & People Oo Partners Information & Technology © Products Partners & Suppliers © Processes Value Streams Oo & Processes Impact on ITSM going forward Y Modernizes framework by updating the existing ITSM body of knowledge Holistic approach by focusing on value creation and encouraging collaboration Integrates other frameworks to align better with current trends in business and technology Best practices from previous versions of the well-established framework continue to be included process #1 Process Certification Guide