GEREMY L.

EILAND
1419 Thornwood Lane, Houston, Texas 77062
Mobile: (713) 542-2212 Email: geaaa372@westpost.net
Project Manager ~ Business Analyst ~ System Analyst
QUALIFICATIONS
Dedicated and results-oriented Professional with significant experience in proje
ct management, software/hardware/network support, and process improvement. Offer
s a solid combination of Information Technology and leadership skills and knowle
dge. Proven ability to successfully manage multiple projects simultaneously, uns
upervised or as part of a team, in a fast-paced environment. Skilled at managing
, training, and mentoring team members. Collaborates effectively with staff, cus
tomers, and decision makers at all levels. Experience in resolving escalated iss
ues with challenging customers. Excellent leadership, communication, interperson
al, organizational, and problem-solving skills. Quick learner and creative think
er who thrives on pursuing new challenges. Master of Business Administration, 20
08; Bachelor of Science, Information Systems Technology, Magna cum Laude, 2005.
SELECTED CAREER ACCOMPLISHMENTS
* Planned, managed, and executed the switchover of a franchise with over 1000 lo
cations to the Fiserv real-time Point-of-Sale (POS) credit card processing solut
ion, resulting in an annual revenue increase of $300,000 for Fiserv. It also pr
ovided the client with a more dependable, stable, and secure process.
* Created a comprehensive project plan for migrating Fiserv's top clients (singl
e facilities to large chains) from the Legacy CheckFree software to the new Comp
ete Club Management System. This effort translated into a 10% increase in annual
revenue for Fiserv.
PROFESSIONAL EXPERIENCE
FISERV INC., Houston, Texas 2006 - Present
Project Manager (2009 - Present)
* Manages up to 35 projects of various size and scope simultaneously, including
health club management software, as well as setup of integrated Real-Time Credit
Card (POS) and Electronic Funds Transfer (EFT) payment processing.
* Develops and maintains detailed project plans, project status reports, schedul
es, gap analysis documents, and issues lists.
* Assesses project dependencies, risk factors, and resource conflicts for a succ
essful project implementation.
* Supports clients from after-sales process up until they are live on software.
* Coordinates with clients and company resources, including sales, development,
training, engineers, implementation, database administrators, and technical supp
ort.
* Represented the implementation team in Quality Assurance (QA) meetings for dev
elopment of the new Compete Club Management Software; provided the development t
eam with customer feedback.
* Managed an in-house cross-functional team to switch over a large franchise (ov
er 1000 locations) to the Fiserv real-time POS credit card processing solution.
* Created complete project plans for migration of top clients from Legacy CheckF
ree software to the new Compete Club Management System.
Senior Application Specialist (2006 - 2009)
* Provided consultation services to clients to improve their business practices
and efficiency; managed relationships with international clients, principally in
Europe and Australia.
* Performed third-level technical support for health clubs and gyms using the Fi
serv club management system; handled technical escalations and critical and high
-priority issues for top clients.
* Monitored servers running critical software for over 2000 health club and gyms
worldwide.
* Provided expert-level hardware, software, and network support and troubleshoot
ing.
* Acted as a liaison between the internal software development team and customer
s to ensure that expectations were met; provided continuous feedback to software
developers and the operations team on issues and enhancements related to softwa
re.
* Performed final QA testing for new software releases and patches.
* Designed and maintained in-house server reference diagrams and reports.
* Provided training for new hires and ongoing mentoring for first level of suppo
rt.
RETAIL INFORMATION SYSTEMS, Houston, Texas 2005 - 2006
Software Consultant
* Provided software, hardware, and network support; provided one-on-one technica
l support and consultation using PC Anywhere, Remote Desktop, and VNC (remote co
ntrol software).
TECHNOLOGY FOR ALL, Houston, Texas 2004 - 2005
Desktop Support Intern
* Designed and implemented a 50-station wireless laptop laboratory.
* Reorganized and rewired the server room; refurbished a laboratory comprised of
100 desktops.
* Researched and developed a network-based surveillance system for a technology
center.
TECHNICAL SKILLS
Software: Microsoft Office Suite, Visio, Project, Outlook, SharePoint, and LiveM
eeting; Lotus Notes, SQL Server, Active Directory, Exchange Server, McAfee, Nort
on, PCAnywhere, Logmein, WebEx, Office Communicator, CRM
Hardware: Cash Drawer, Receipt Printer, Barcode Scanner, Magstripe Reader, Optic
al Scanner, Proximity Reader, EP210, ScanPal
Programming Languages: C++, VB.Net, and HTML
Networking: LAN, WAN, POP, SMTP, VPNs, ISDN, DHCP, TCP/IP, WINS, DNS
EDUCATION
UNIVERSITY OF HOUSTON-CLEAR LAKE, Houston, Texas
Master of Business Administration, 2008
UNIVERSITY OF HOUSTON, Houston, Texas
Bachelor of Science, Information Systems Technology, 2005
Graduated Magna cum Laude