Commerce Township, Michigan 48382 tfb641aa@westpost.net Cell: 951-852-7714
Dynamic Executive who leverages leadership expertise in Commercial, Personal, an
d E&S Claims, General Management, Business Development, Strategic Planning, and Customer Relations to deliver benchmark performances in diverse organizational e nvironments. As a State Farm Agent, I launched a startup Agency and captured the #1 market po sition within 3 months. I surpassed profit objectives by 39% and achieved loss r atios 43% below market average. Developed and implemented Claims Best Practices, Litigation Management Guideline s, Key Performance Metrics, and an automated Claim Audit Review process, which e nhanced claim quality, efficiency and lowered Litigation expenses by 23%. Catastrophe Experience in excess of 900 days (EQ, Flood, Wind, Hail, Tornado, Hu rricane, Fire, and Explosion) Career Experience * First Mercury Financial Corporation, 2008-2010 Chief Claim Officer, Southfield Michigan 54 claim employees - National Commercial Casualty and Property Claims Operation.
* Great American Custom Insurance Services, 2006 - 2008
Sr. Vice President - Claims, Los Angeles, CA 28 claim employees - National / International Commercial Casualty and Property Claims Operation
* Farmers Insurance Companies, 2003-2006
Southern California Claims Division Manager, San Diego, CA * Assumed responsibilities for auto and liability claims for Southern California Division/ 432 employees. * Served as member of National Liability Strategy Committee to develop and roll out companywide Liability Management Guidelines. * Developed APD and Liability Key Performance Indicators (KPI). * State Farm Insurance Companies, 1985-2003 Agent/General Manager, Sedona, AZ, 2001-2003 * Launched and directed new branch operation; surpassed objectives and took mark et leadership position in 3 months. * Developed/implemented market strategy and executed blitz campaigns; secured co mmercial and consumer accounts. * Recruited administrative/marketing staff and instituted standard operating pro cedures and policies. Divisional Claim Superintendent, Bohemia, NY, 1998-2001 * Promoted to direct the Commercial, Personal, Casualty/Umbrella claim operation s for Long Island and New York City. * Managed $10 million budget, 84 direct/indirect reports, and 4 regional service centers housing 8 claim units. * Revitalized claim operation and significantly reduced expenses, developed/depl oyed personnel and cost-control programs. * Leadership responsibilities directing the resolution of workers compensation c ases for New Jersey/New York. Claim Superintendent, Claim Units, Bakersfield/Folsom/Pleasant Hill/ Richmond, C A, 1992-1998 * Promoted to manage property claim unit, transitioned to develop and direct com mercial/personal lines casualty/umbrella claim operations for East Bay area in N orthern California, then established central operations unit in Bakersfield. * Responsible for operating budgets and up to 11 direct reports. Recruited staff and developed/instituted "Best Practices". * Appointed to lead regional liability loss analysis project, devised and delive red senior-level recommendations. Supervisor, Claim Units, Pleasant Hill/Fremont, CA, 1990-1992; * Assisted Superintendent in managing Commercial and Personal line units. Claim Representative, Nevada and Northern California 1985-1990; * As Claim Rep, investigated and resolved diverse commercial and personal line c laims. Transferred from Las Vegas to California-based offices. Education/Qualifications Executive Juris Doctor, Concord Law School. BA, General Studies, Indiana University, with Honors. Industry Education: CPCU, Chartered Property Casualty Underwriter, The American Institute; CLU, Chartered Life Underwriter, The American College; AIC, Associat e In Claims, Insurance Institute of America. Previously licensed Agent, P/C, L/H , and 6 / 63.