Hospitality – 1 Assignment

Learner’s Name
Course Title
Assessor’s Name
Internal Verifier
Name
Unit Number and Unit 7 Hospitality – Room Management
Title
Assignment Title
Outcome Unit – 7
Number(s) and LO1 : Explore the growth of the hotel industry
Statement(s) LO2: Examine the effectiveness of front office
services LO3: Investigate the role of
housekeeping
LO4: Use Fidelio software for Hotel Room Management
Date Set Hand In Date

Learner Declaration
I confirm that the work submitted for this assignment is my own.
Learner’s Name Date
Instruction Your assignment will not be accepted
if it does not contain the list of source
details of the text material referred to
and the details of the people
contacted in accomplishing this
project and the tasks attached.
Introduction
Purpose/Aims
 Explain the growth of the hotel industry worldwide

 Compare the facilities of different types of hotels in

India
 Analyse the range of services provided by the
front office to meet guest expectations, using
appropriate terminology
 Explain the importance of the role of housekeeping
 Compare a range of amenities supplied for different
types of guests
 Demonstrate the reservation process through correct
use of Fidelio
 Evaluate the benefits of technology to the hotel, staff,
 Hospitality – 1 Assignment

and guests who come into contact with the front

office.
Backgroun You have been selected as a Front Office Assistant of a 5 star
d or Hotel. As part of your six months Probation you will undergo
Scenario on the job exposure in Accommodation Operations & handle
various situations which are typical to Hotel operations. On
successful completion of this period you will be deputed as a
Front Office Supervisor with independent responsibilities.
Keeping this in mind you should take a lot of initiative &
approach your assignments in an individualistic & creative
manner.

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto One week to submit the Assignments
 Hospitality – 1 Assignment

Ques 1. Select two renowned chains of hotels (one domestic & one International) and
trace its history right from the time of its inception. Also compare the facilities
offered by the hotel chains. Write your findings below. (PASS)

Ans. DOMESTIC
The Oberoi Group Of Hotel
1.)The Oberoi group founded 88 years ago in 1934 by Rai Bahadur Mohan Singh
Oberoi.
2.)The luxurious hotel group with its head office in Delhi.
3.)The hotel operates 31 luxury hotels and two river cruise ships in 5 countries and
many resorts.
4.)Prithvi Raj Singh Oberoi is the executive chairman.
5.)Vikramjit Singh Oberoi is the MD and CEO.
6.)Approximately 13,000 employees in the prestigious hotel.
INTERNATIONAL
Accor
Accor was founded in 1963 by Paul Dubrule and Gérard Pélissonin Paris, France. In
1967, they founded the hospitality group Société d'investissement et d'exploitation
hôteliers (SIEH) and opened the first Novotel hotel outside Lille in northern France.
Novotel, inspired by American motels, was a new concept in France, between high-
end palaces and independently operated hotels, offering comfortable rooms, a
restaurant and a parking, with an industrialization model for rapid growth.In 1983,
Novotel-SIEH acquired and merged with the group Jacques Borel International to
create the Accor group, which was introduced to the Paris stock exchange the same
year.Sébastien Bazin (born 9 November 1961) is a French businessman. He is the
chairman and chief executive officer of Accor hotels.
•Facilities provided in both:
Accor Oberoi Spa (✓) (✓)Semi open &
outdoor restaurant (╳) (✓)Poolside bar (✓)
(╳)Car parking (✓) (✓)Swimming pool/ Jacuzzi
(✓) (╳)Public computer (✓) (✓)
Disable rooms & Interconnecting rooms (✓) (✓)24 Hour security
(✓) (✓) Outside catering service (✓)
(✓)100 Seating capacity restaurant (✓) (✓) 150 Capacity
outdoor terrace (╳) (✓)45 Seating conference room
(✓) (✓)35 Seating private air-conditioning dining room (✓)
(✓)Water purification system
 Hospitality – 1 Assignment

Accor
Accor was founded in 1963 by
Paul Dubrule and Gérard
Pélisson
in Paris, France. In 1967, they
founded the hospitality group
Société d'investissement et
d'exploitation hôteliers (SIEH)
and
opened the first Novotel hotel
outside Lille in northern
France.
Novotel, inspired by American
motels, was a new concept in
 Hospitality – 1 Assignment

France, between high-end

palaces and independently
operated
hotels, offering comfortable
rooms, a restaurant and a
parking,
with an industrialization model
for rapid growth.
In 1983, Novotel-SIEH
acquired and merged with the
group
Jacques Borel International to
create the Accor group, which
 Hospitality – 1 Assignment

was introduced to the Paris

stock exchange the same
year.Sébastien Bazin (born 9
November 1961) is a French
businessman. He is the
chairman and chief executive
offic
Sunset boat trip (╳) (╳) Gift shop
(✓) (✓) Guest Service24-Hour room service (✓)
(✓)Free wireless internet access (✓) (✓)Complimentary
use of hotel bicycle (╳) (╳)Laundry service
(✓) (✓)Tour & excursions (✓)
(✓)24 Hour concierge (╳) (✓)Meeting
facilities (✓) (✓)E-Bike & horse cart rental
(╳) (╳)Airport transfers (✓)
(✓)Babysitting on request (╳) (✓) 24-Hour
doctor on call (✓)

Accor
 Hospitality – 1 Assignment

Accor was founded in 1963 by

Paul Dubrule and Gérard
Pélisson
in Paris, France. In 1967, they
founded the hospitality group
Société d'investissement et
d'exploitation hôteliers (SIEH)
and
opened the first Novotel hotel
outside Lille in northern
France.
Novotel, inspired by American
motels, was a new concept in
 Hospitality – 1 Assignment

France, between high-end

palaces and independently
operated
hotels, offering comfortable
rooms, a restaurant and a
parking,
with an industrialization model
for rapid growth.
In 1983, Novotel-SIEH
acquired and merged with the
group
Jacques Borel International to
create the Accor group, which
 Hospitality – 1 Assignment

was introduced to the Paris

stock exchange the same
year.Sébastien Bazin (born 9
November 1961) is a French
businessman. He is the
chairman
 Hospitality – 1 Assignment

Ques2. Explain how the Housekeeping department contributes towards earning

hotel revenue. Write your findings below. The findings should not exceed 10-15
sentences. Also, describe a standard room in a hotel, exhibiting the basic amenities
and facilities provided. (PASS)

Ans.As far as housekeeping is concerned, it is the backbone of a hotel.The

housekeeping department is responsible for the upkeep and maintenance of the
entire hotel.One of the first impressions a guest form when he walks into a hotel is a
reflection on the housekeeping department-how clean well maintained the
surroundings are.No hotel can function without this department because it oversees
everything from guest rooms, public areas, laundry, linen, horticulture and flower
arrangement, and maintenance housekeeping machinery which is now becoming
increasingly high-tech.
•During the guest stay the services provided by the housekeeping department
Cleaning of rooms on a daily base and provide second service in case the guest
request.
•They provide laundry services.
•They provide valet service.
•They provide shoe shine service.
•Dry cleaning
•Frowning
•They provide evening service.
•They provide the guest with flowers in case of request.
 Hospitality – 1 Assignment

Ques 3. You have prepared a layout of a standard room as per the current
scenario of the hotel industry. After analysing the guest supplies, amenities, décor
and cleaning standards, design a standard room for future.
(You can describe the layout in a few lines)
Explain as to how the hotel with updated room facilities can create a niche in the
industry. (DISTINCTION)

OR Answer the Question below

Design a brochure with specially designed packages to up-sell a hotel in the off-
season. Explain how the various packages will be successful in bringing business
during the off-season. (DISTINCTION)

Ans. New entrants, the bargaining power of buyers, the bargaining power of
suppliers, the rivalry among existing players and the threat of substitute products to
play a vital role in shaping the company’s future.In this context, examine the various
circumstances where the bargaining power of buyers and different forms.
Hospitality – 1 Assignment