DANIEL KUPKOWSKI

107 Lloyd St., Cary, Illinois, 60013

Business: (847) 341-9005 Residence: (847) 516-8104
E-mail: dkaed4b0@westpost.net
SUMMARY
Director Learning Technology with diverse training and development skills:
* Background in working with adults, students and customers in a variety of busi
ness settings. Strong focus on business process as applied to end customers and
documenting information for future use.
* Expertise is in working with adults to implement and resolve problems related
to existing programs for technical and soft skill areas utilizing coaching, work
shops and implementation of computer-based applications.
* Excellent interpersonal skills, works well in group setting to implement team
objectives. Analytical and creative individual with problem solving skills has a
bility to market and explain company's products and services.
* Expertise in building effective relationships with coworkers and customers usi
ng technology to manage the business process. Background includes developing bus
iness strategies, identifying potential customers, supporting large scale implem
entation plans, and managing account relationships.
PROFESSIONAL EXPERIENCE
KAPLAN PROFESSIONAL EDUCATION, La Crosse, WI. 2007-2010
* Manage instructional designers and production teams for E-learning training pr
ograms. Curriculums are in Accounting, Insurance, Real Estate, and Certified Fin
ancial Planners for both pre licensing testing and continuing education credit.
* Worked with subject matter experts that developed content in print and ePUB ma
terials for end customers and Fortune 500 corporate clients. Act as technical li
aison for internal and external customer groups for deliver of xml and html cont
ent on both public and proprietary learning content platforms.
* Work with Kaplan-India online production team to support online schedules and
delivery of E-Learning content for Kaplan Authoring programs across multiple pro
duct lines. Implement and resolve problems related to existing programs for tech
nical and soft skill areas utilizing graphics, PDF's, Adobe Premier solutions, a
nd implementation of computer-based survey tools.
* Managed text based asset/project management system for online and print produc
tion services in Kaplan. Migrated platform to digital asset management system fo
r print, online, graphics and video content for production purposes. Worked with
content teams to identify existing content to tag and load to web based platfor
m. Designed and developed new user training for asset management rollout based o
n blended learning, web based and video based delivery to global users.

PERFORMANCED BASED SOLUTIONS, Cary, IL. 1998 - Present

* Worked with client to create project ID map for a rollout of new user training
for Blue Cross Blue Shield telephone customer support services. New trainees wo
uld have to integrate "Best In Class" telephone skills and utilize seven differe
nt pc based applications to document customer interaction, physician, clinic and
hospital activities. Created custom job aides and training materials for instru
ctor led and pc based support. Designed testing and follow-up tools to measure t
raining effectiveness.
DANIEL KUPKOWSKI Page Two
* Designed and developed training program for customer support representatives r
esponsible for the rollout of the new GE Consumer Finances Elfun Platinum Master
Card. CSR's needed initial program rollout information, new concepts and program
guidelines that would be used to answer new customer's as they signed up for th
e credit card services. Instructor led materials, job aides and web based traini
ng for branding of the new credit card used in the final program.
* Worked with client to develop plans for implementing organizational effectiven
ess interventions that focused on company values and philosophies. Designed work
shops for managers, supervisors and direct supports that supported telephone ans
wering skills, use of voice mail and email communications skills that would enha
nce professionalism and create foundation for excellence in customer service pro
grams.
* Responsible for managing team effectiveness interventions. Operated as an orga
nizational leader and internal consultant to management in the identification, d
evelopment, and implementation of new business processes that would realign team
s to meet best in class practices needed to support customer requirements.
Clients include: GE Consumer Finance, Square D Company, Kemper Insurance, Walgre
en's Corporation, APAC Solutions, American Intercontinental University, and Stat
e Farm Insurance. References provided upon request.

KEMPER INSURANCE, Long Grove, IL 2001-2002

Corporate headquarters for a $6 billion company that specializes in workman's co
mpensation, business and residential lines of insurance. As a business analyst,
responsible for the developing and implementing key financial objectives for pur
chasing program in asset management for computers, telecommunications, and relat
ed office equipment. Tested software designed to automate and support core busin
ess goals when working with cross functional teams on business wide program.
* Worked with cross function team, on converting old records to new asset tracki
ng tools and implemented new business process for leasing equipment across all t
echnology segments within core business. Projected $1.4M in cost savings for pur
chases of leased equipment in the first year.

SQUARE D COMPANY, Palatine, IL 1991-2000

A $10 billion dollar manufacturer and distributor of electrical distribution pro
ducts. Currently the North American Division of Schneider Electric the French pa
rent company.
Purchasing Buyer, Palatine, IL 1998-2000
Managed Office Automation & Technology accounts. Recognized as a team player wit
h the ability to utilize analysis, problem solving, and decision making skills t
o develop and implement key financial objectives for purchasing programs in comp
uters, telecommunications, and related office equipment. Excelled at written pre
sentations, with the flexibility to persuade and support core business goals whe
n working with cross-functional teams on global programs.
* Managing cross function team evaluated & selected new asset tracking tools and
implemented new supplier relationship for leasing equipment across all five seg
ments of Office Automation and Technology products. Cost avoidance was $800K for
purchases in the first year.

DANIEL KUPKOWSKI Page Three

* Developed and managed national cellular phone program for 3000 United States b
ased users. Managed central billing for equipment purchases and monthly usage in
excess of $160K per month. Resolved customer questions and problems with 17 dif
ferent cellular phone companies in program. Direct cost savings for first year o
f program $120K.

* Managed Personal Computer, laptop, desktop and server purchases with minority
suppliers to meet year-end goal of $2 million in purchases. When one of two mino
rity suppliers went Chapter 11, worked with existing supplier and manufacturer t
o migrate allocations of 300 units monthly to new supply chain and meet current
internal customer requirements with out interruption of existing schedules.
Training Support Supervisor, Project Manager, Palatine, IL 1991 - 1998
Managed the operations of the training and development organization for North Am
erica. Responsible for facilities, staff selection, PC and technology purchases
at four locations. Designed, developed and implemented high tech training classr
ooms across country, utilizing PC based stations, video and distant learning tec
hnologies for access by staff and customers.
* Worked with joint venture group to develop and implement training for End User
software product Power Partners. Training program included full day PC based wo
rkshops at remote locations to electrical engineer's utilizing instructor led ma
terials, administration guides and student testing devices. Over 2000 attendee'
s in first year of program. Managed instructors and delivery of materials succes
sfully for all program activities.
* Work with cross functional team to redesign and implement company wide distant
learning program using interactive satellite broadcasts to 14,000 employees and
8,000 distributors across country. Reduced production cost by 50% and streamlin
ed training design for wider use of programs across organizations in company.
* Utilizing strategically focused skill, designed, developed and implemented the
installation of audio visual equipment for high tech based classrooms for the S
quare D Company. Included six regional training centers that supported an integr
ated computer platform for video conferencing, satellite training and PC worksta
tions at each location. Supported the delivery of thirty weeks training at each
location yearly.
* Designed, developed and implemented technical and end user training tools util
izing print, self-paced instruction, video workbooks, and computer based trainin
g and distant learning tools for training internal users and external customers.

AG COMMUNICATION SYSTEMS, PHOENIX, AZ 1985-1991

A division of GTE Telecommunications and AT&T. a $900 million manufacturer of te
lecommunications equipment
Program Manager, Phoenix, AZ 1985- 1991
Project Manager and supervisor for course development and production of course m
aterials for technical and end user training. Act as project manager, designed,
developed and implemented programs for customer site implementation. Responsible
for training scheduling, problem resolution, and customer issues on-site relate
d to contract maintenance.
* Customized training materials and training programs for US military contracts
for telecommunications installations for voice and data services. Selected and m
anaged full time staff and consultants for 12 sites across a six-month period wi
thout a lapse in program schedules.
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EDUCATION
BS in Education, Illinois Sate University, Normal, IL
MS in Educational Technology, Governor's State University, University Park, IL
PROFESSIONAL EXPERIENCE, CERTIFICATIONS, AND DEVELOPMENT:
Governor's State University: Adjunct Professor - Course Design & Development, E
valuation & Testing, and Consulting Skills
Joliet Junior College: Adjunct Professor - Psychology, Social Psychology, and A
bnormal Psychology
NAPM: Classes on Supply Chain Management & E-Business Procurement
State of Illinois: Teaching Certificate Grades 6 through 12, Type 9
Classroom Facilitation and Presentation Skills
PROFESSIONAL AFFILIATIONS
National Association of Purchasing Managers (NAPM) 1998-Present
International Society for Performance & Instruction (ISPI) 1980 Present