ISO 9000 PROJECT VE BRIEFING EXECUTI G | SINAISAS ALNWN® GAaAlwNOalinNi= = > => > > > > > > > > > > > > > > > > > 2 p = > > > = > p P = Integrated Quay Systems PROGRAMME FOR EXECUTIVE BRIEFING Seminar Objective: ‘Tohelp prepare executive management for both the implementation of an ISO 9000 quality system and for a registrar's audit. Seminar Descriptions: ‘The distinct topics which will be touched on during the seminar are described below. Each of the topics has been carefully chosen to help ‘management understand the ‘complexities of an ISO 9000 quality system and their role within such a system. In addition to ISO 9000 systems themselves, we will examine some of the issues associated with independent certification. TSO 9000 quality management systems A brief overview of the objectives behind the introduction of the ISO 9000 series including a look at the purpose of each unique clause in the 1SO 9001 standard. Organisational theory Moving an organisation into an ISO 9000 environment requires an understanding of broader organisational issues as well as careful management support and control. Here we briefly examine some of the key issues. Cultivating the changes Adopting an ISO 9000 management system can be one of the largest projects ever attempted by any organisation as it invariably impacts ‘every business function, We must have a process for controlling the changeover to the new approach. ‘Teamwork Although not the only approach to implementation, teamwork has some significant benefits both to the project and to the future performance of the organisation. In this section we examine the mechanics of using a teamwork approach in an ISO 9000 project. Project management ‘The change to an ISO 9000 environment will require planning, co- ordination and implementation control. This section deals with an approach which can be used to ensure a successful outcome. Copyright as Page? January 1998180 9000 QUALITY MANAGEMENT SYSTEMS The 150 9000 series ‘The objectives for ISO 9001 and 180 9002 ‘THE CLAUSES OF 1S0 9001 ORGANISATIONAL THEORY ORGANISATIONAL CULTURE ‘The power culture The role culture The task culture The people culture 150 9000 and cultures The hidden group/eulture MANAGERIAL STYLE The "best fit" compromise The “new synthesis” Where docs this lead us? MOTIVATION THEORY Theories (CULTIVATING CHANGE, 1S0 9000 AND CHANGE Organisational changes and conflict Management's objectives and commitment Resources Constrains Is the energy available for change? EMPOWERMENT ‘The managers role ceomgias Pages Page No, 28 29 29 29 29 30 30 31 3 January 1998Page No. 36 36 37 38 38 38 39 £p2258 47OBJETIVCS DE ISO 9000 Crear papel ? Conseguir un certificado ? Administrar el riesgo ? Aplicar el sentido comtin 7 Documeniar Io que se hace ? Impresionar a los clientes ? Sobrevivir ? Garantizar consistencia ? Aseguramiento de Calidad lo desea ? Dar sonfianza a‘la direccién ?°: Dar confianza al cliente ?