OPERATION MANUAL

DOCUMENT
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TABLE OF CONTENTS
PLS-475i - Version Updates 5
Disclaimer of warranty 8
On this manual 8
Foreword 8
About printable media 8
About usable inks 8
Intended use 9
Operation Manual symbols 9
Warning for use 10
Hazardous Moving Parts 11
Precautions in use 11
Cautions and notes 13
Installation & Maintenance Tools/ Products 14
Cautions on installation 15
Information labels on PLS-475i 17
Warning labels on PLS-475i 20
PLS-475i Emergency STOP 23
PLS-475i Rearm 24
1. Before use 26
1.1. General Information 26
1.1.1. Manufacturer 26
1.1.2. Machine plate 26

2. Equipment specifications 27
2.1. Dimensions and weight 27
2.1.1. PLS-475i - Printer 27
2.1.2. PLS-475i – Take-Up 28
2.1.3. PLS-475i - Assembled 29
2.1.4. PLS-475i – Packaged 30
2.2. Handling 31
2.2.1. PLS-475i – gravity center 31
2.3. Noise Level 32
2.4. Electrical connections requirements 33
2.5. Electrical safety requirements 33
2.6. Recommended environment 34
2.7. Installation requirements 34
2.8. Minimum workspace requirements & workstation 35

3. Main features 36
4. Software setup 37
4.1. Requirements 37

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4.2. Schematic Network environment configuration 37

4.3. Windows configuration 38
4.3.1. Setting up the wired network adapter on 38
4.3.2. Setting up TeamViewer 39
4.3.3. Software installation 41
4.3.4. Drive installation 43
4.4. Linux configuration 46
4.4.1. Setting up the wired network adapter on 46
4.4.3. Software installation 47

5. Equipment Setup 50
5.4. Unpacking procedure 50
5.5. Assembling the PLS-475i Printer with the PLS-475i Take up 53
5.5.3. Levelling PLS-475i 53
5.5.4. Assemble PLS-475i – Printer with the PLS-475i – Take up 54
5.5.5. Levelling PLS-475i Take Up 55
5.5.6. PLS-475i Connections 56
5.6. Accessories Assembling 58
5.6.1. Place the Dust Catcher Roll 58
5.6.2. Place the Web Cleaner 58
5.6.3. Setting up the pinch roll lever 59
5.6.4. Installing the wiper roll 60
5.7. Installing the ink tanks 62
5.8. Turn on the power 65
5.9. Installing the print head 66
5.10. Filling-up ink 71
5.11. Print 73
5.11.1. Media path for standalone 73
5.11.2. Media path for take-up in-line with printer 73
5.11.3. Media feeding 74
5.11.4. Tension 75
5.11.5. Print 77
5.11.6. Fork sensor 78
5.11.7. Print a diagnostic page 79
5.11.8. Print teste page 81

6. PLS-475i Dismantling 82
6.1. Ink deprime 82
6.2. Disassemble accessories 82

7. Maintenance 83
7.1. Maintenance table 83
7.2. Maintenance description 84
7.2.1. Cleaning 84

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7.2.2. Transport roll cleaning – Print & Take Up 84

7.2.3. Wiper Roll 86
7.2.4. Capping station manual cleaning – Print unit 86

8. User Interface (UI) 89

8.1. User interface 89
8.1.1. Notifications 90
8.1.2. Ink information 90
8.1.3. Queue 91
8.2.4. Floating App 98

9. Quality issues 100

9.1. Ink misting 100
9.2. Ink smearing 100
9.3. Bubbles in the system. 101
9.4. Nozzle health for end of life - black 101
9.5. Ink drops 102

10. Troubleshooting 103

10.1. Errors/operational status messages 103

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PLS-475I - VERSION UPDATES

• This manual was updated according to the last PLS-475i version (Version
“H”).

• None of the updates interfere with the using of this manual for the previous
PLS-475i versions.

Connections panel layout update

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Protective devices

Doors lock

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DISCLAIMER OF WARRANTY

This limited warranty shall be the sole and exclusive warranty and is in line with all other warranties, express or
implied, including, but not limited to any implied warranty of merchantability or fitness, and the manufacturer neither
assumes nor authorized dealers to assume for it any other obligation, liability or make any other warranty in
connection with any product without manufacturer’s prior written consent. Any modification to the machine, without
the prior authorization of the manufacturer, is reason for the disclaimer of warranty. In no event shall the
manufacturer be liable for special, incidental or consequential damages or for loss of profits of dealer or customers of
any product.

ON THIS MANUAL
- This Operation Manual is describing the operations and maintenance of “PLS-475i” (called as this machine
hereafter);
- Read this Operation manual carefully and understand it thoroughly to use;
- It is also necessary to keep this Operation manual on hand;
- This Operation manual has been carefully prepared for your easy understanding, however, please do not
hesitate to contact a local distributor or use the main contacts (on this manual) if you have any inquiry;
- Descriptions contained in this Operation manual are subject to change without any notice for improvement.

In the case when this Operation manual should be illegible due to destruction or lost by fire or
breakage, purchase another copy of the Operation manual from our office.

FOREWORD
Metallic structure machine subdivided into two different modules each one with its specific function.

The PLS-475i is a colour inkjet label printer that print on coated media up to 220 mm width and use water-based ink
(4 colours). PLS-475i is a high speed with high image quality printer.

Please check the usable media and inks specified bellow.

ABOUT PRINTABLE MEDIA

- Media max. width: 240 mm;

- Media min. width: 80 mm;
- Media max. printable width 222 mm;
- Max. roll weight: 25 kgs (55 Lbs.);
- Max. roll diameter 300 mm/ 12’’;
- Core diameter: 76 mm/ 3’’;
- Max. paper thickness: 230 gsm;
- Min. paper thickness: 80 gsm;
- Type of media: Digital Water Based coated media (paper, polypropylene, PET, mate, glossy, or clear
coated for digital water-based inks);
- Transparent pre-cutted labels: cannot be printed.

ABOUT USABLE INKS

- Usable ink for this machine is KM water-based ink;

- 4-colors: CMYK (Cyan, Magenta, Yellow and Black).

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INTENDED USE

This machine must be used for label printing for application in various sectors. We are not responsible for any use
other than the specified use (including use of material and inks not specified in this manual).

OPERATION MANUAL SYMBOLS

The following symbols exist in this Operation Manual.

They are used to safe operate and prevent any damage to the PLS-475i and to the personal operating it.

The indicated signs are used depending on the content of caution.

Symbols and their meanings are given below.

Please follow these instructions as you read this manual.

SYMBOL MEANING

• Failure to observe the instructions given with this symbol

can result in death or serious injuries to personnel. Be sure to
read it carefully and use it properly.

• Failure to observe the instructions given with this symbol

can result in injuries to personnel or damage to property.

• Important notes in use of this machine are given with this

symbol. Fully understand the notes to operate the machine
properly.

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WARNING FOR USE

• In case of fire use one CO2 extinguisher carefully, avoiding holding it by the horn;

• The set of power cables provided with this machine is for use with this machine only and cannot be used with other
electrical devices. Do not use any power cables other than the ones provided with the machine. Failure to observe
those instructions may result in fire or electric shocks;

• Take care not to damage, break or work upon the power cable. If a heavy material is placed on the power cable, or
if it is heated or pulled, the power cable can break, thus resulting in fire or electric shocks;

• Do not use the machine in a poorly ventilated room or a closed room;

• Use of the machine under an abnormal condition where it produces smoke or strange smell can result in fire or
electric shocks. If such an abnormality is found, be sure to turn off the main power switch immediately and unplug the
cable from the wall outlet. Check first that the machine no longer produces smoke, and then contact your distributor
for repair;

• Never repair your machine by yourself since it is very dangerous for you to do so;

• Never disassemble or remodel the main unit of the machine or the ink tanks. Disassembly or remodeling can result
in an electric shock or breakdown of the machine;

• Take care that no dust or dirt sticks to the printhead. Dust and dirt sticking the printhead can damage it;

• Do not use extension cords. Doing so may result in fire or electric shocks;

• Keep the power plug prong clear of any foreign object such as a piece of metal. Failure to do so may result in a fire
or electric shocks;

• Do not plug too many leads into a single socket. Doing so may result in fire or electric shocks;

• Do not use the machine if the power cable or plug is damaged. Using the machine with damaged power cable may
result in fire or electric shocks. Contact your service representative for replacement cable;

• Do not handle the power plug with wet hands. Doing so may result in electric shocks;

• Grasp by holding the plug itself when removing the power plug from wall outlet, and never hold by the cable.
Holding and pulling the cable may damage the cord, leading to fire or electric shocks.

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HAZARDOUS MOVING PARTS

• Keep fingers and other body parts away;

• If a foreign object such as a small piece of metal or a liquid such as water gets inside the machine, turn off the
machine and unplug the power cord immediately, then consult your service representative. Continuing to use the
machine without proper maintenance or repair may result in fire or electric shocks.

PRECAUTIONS IN USE

External connections

• Regarding the safety of the operator, any external connection must be protected with a through rail.

Power supply

• Do not unplug the power cable from the outlet, except for maintenance.

Handling of the power cable

• Connect to a socket-outlet with determinate polarity;

• For PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the equipment and shall be easily
accessible;

• Unplug the cord from the wall outlet and remove dust from the power plug periodically, at least once a year. Failure
to do so may result in fire or electric shocks;

• Do not use the machine unless it is connected to a power supply that satisfies the displayed voltage condition;

• Check the voltage of the wall outlet and the capacity of the circuit breaker before you plug the power cords. Plug
each power cord to different outlet that has independent circuit breaker. If you plug more than one power cord to wall
outlets that share the same circuit breaker, the power may be cut off by the breaker.

Handling of ink packs

• Keep ink away from an open flame. Also keep the room well ventilated when you use or handle ink;

• If you get ink in your eyes, immediately wash your eyes with a lot of clean water for at least 15 minutes. In doing so,
also wash eyes to rinse ink away completely. Then, consult a doctor as soon as possible;

• If anyone drinks ink by mistake, keep him or her quiet and see a doctor immediately. Do not allow him or her to
swallow the vomit. Then contact the emergency number written in MSDS.

• If you inhale vapor and feel bad, immediately move to a location with fresh air and then keep yourself calm and
quiet. Then, consult a doctor as soon as possible;
• Store ink packs in a place that is out of the reach of children;

• If the ink adheres to your skin, use a large amount of water and soap or special detergent for skin to remove the
ink.

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Note on maintenance

• When cleaning the External ink supply or the heads, make sure to wear protective goggles and gloves.

Notes when handling this machine

• Use the equipment in a well-ventilated or not-airtight room;

• Ventilate the room sufficiently before using the equipment;

• Do not place the equipment in a humid or dusty place. Otherwise, there is a risk of fire or electrical shock;

• Do not place the equipment in an unstable place such as on a shaky table and on a tilted surface. The equipment
may fall over or drop and cause several injuries;

• Consult with the local distributor main contacts (on this manual) about cleaning inside the equipment. Leaving the
equipment with dust inside without cleaning for a long time may cause a fire or device failure;

• To move the equipment, contact your local distributor main contacts (on this manual).

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CAUTIONS AND NOTES

Handling of ink packs

• The safety evaluation of this machine assumes that the ink recommended by this company is used. For safe usage
of this machine, use the ink recommend by this company;

• Use the KM genuine ink. Remember that the user shall be filled for a repair to correct any damage resulting from
the use of ink other than the exclusive type;

• The machine does not operate with any ink other than the KM genuine ink;

• Do not refill the ink in the bottle;

• If the ink cartridge is moved from a cold place to a warm place, leave it in the room temperature for three hours or
more before using it;

• Insert the ink cartridge just before installing it in the machine. If it is opened and left for an extended period, normal
printing performance of the machine may not be ensured;

• Make sure to store ink cartridge in a cool and dark place;

• Store ink packs and waste ink bottle in a place that is out of the reach of children;

• Be sure to thoroughly consume the ink on the cartridge, once it is opened, within six months. If an extended period
has passed away after opening the ink bottle, printing quality would be poor;

• Neither pound the ink bottle nor shake it violently, as doing so can cause leakage of ink;

• Do not touch or stain the contacts of the QA chip, as doing so may cause damage to the print circuit board;

• Waste ink is equivalent to waste oil of industrial waste. Request an industrial waste disposal company for disposal
of waste ink.

Handling of media

• Use media recommended by KM to ensure reliable and high-quality printing;

• Wear always protective clothes and footwear.

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INSTALLATION & MAINTENANCE TOOLS/ PRODUCTS

TOOLS

• Cutter;
• Spirit level;
• Cutting plier;
• Set of metric Allen keys;
• Spanner - 13 mm.

PRODUCTS

• Label off;
• Alcohol;
• Cleaning Fluid KM PH 50ml;
• WD40;
• Lint free cloth.

• Wear always protective clothes and footwear.

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CAUTIONS ON INSTALLATION

• Failure to comply with the installation rules can result in injuries to

personnel or damage to property.

A place exposed to direct sunlight. On an inclined surface.

A place that vibrates. A place exposed to direct air flow from an air conditioner
or the like.

Around a place where fire is used. A place with much dust.

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A place with chemicals around.

Use the machine under the following environmental conditions:

• The machine requires an area with enough space for the material to be easily carried or loaded onto the
machine without hindering its operation;
• Guaranteed Temperature: 20ºC/68ºF to 30ºC/86ºF (25ºC/77ºF Recommended);
• Humidity: 45 to 80% Rh (No condensation);
• Dust: Equivalent to normal office level (dust-free and well ventilated);
• The customer should have a clean, dry environment with controlled temperature and humidity for keeping the
ink and printing material;
• Direct sunlight to the machine must be avoided in all times.

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INFORMATION LABELS ON PLS-475I

Information labels are stuck on the machine. Be sure to fully understand the information given on the labels. If one
label is illegible due to stains or has come off, purchase a new one from a distributor or our sales office.

LABELS

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WARNING LABELS ON PLS-475I

Warning labels are stuck on the machine. Be sure to fully understand the warning given on the labels. If a warning
label is illegible due to stains or has come off, purchase a new one from a distributor or our sales office.

LABELS

General Danger Danger: electricity

Hazard hands docking

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PLS-475I EMERGENCY STOP

The PLS-475i is equipped with an emergency button. When the device is activated, it immediately enters emergency
mode to stop any work that is taking place.

This device has a mechanical lock to prevent the unexpected restart of machine operation.

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PLS-475I REARM

STEP 1: Release the emergency button pressed.

STEP 2: Go to the PLS-475i software and select Clear Errors.

The PLS-475i is now ready to print again.

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OPERATION MANUAL

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1. BEFORE USE

1.1. General Information

1.1.1. Manufacturer

The machine has been manufactured by:

Company name
New Solution - Novas Soluções de Impressão, S.A.

Contacts

Address
Rua dos 3 Caminhos, Pav. 17 Meães Email
4760-482 Esmeriz support@newsolution.eu
Vila Nova de Famalicão
Portugal Phone
+351 252 371 109

1.1.2. Machine plate

The machine plate is located on the back side of each unit at the lower right corner.

1.1.2.1. PLS-475i – Printer unit

1.1.2.2. PLS-475i – Take up unit

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2. EQUIPMENT SPECIFICATIONS

2.1. Dimensions and weight

2.1.1. PLS-475i - Printer

Height Width Depth Weight

584 mm || 1.92 ft. 817 mm || 2.68 ft. 703 mm || 2.31 ft. 90 kg || 198.42 lbs.

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2.1.2. PLS-475i – Take-Up

Height Width Depth Weight

562 mm || 1.84 ft. 458 mm || 1.50 ft. 703 mm || 2.31 ft. 30 kg || 66.14 lbs.

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2.1.3. PLS-475i - Assembled

Height Width Depth Weight

584 mm || 1.92 ft. 1385 mm || 4.54 ft. 703 mm || 2.31 ft. 120 kg || 264.56 lbs

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2.1.4. PLS-475i – Packaged

Height Width Depth Weight

753 mm || 2.47 ft. 1430 mm || 4.69 ft. 773 mm || 2.54 ft. 100 kg / 220.46 lbs. (empty)
220 kg / 485.02 lbs. (with load)

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2.2. Handling
2.2.1. PLS-475i – gravity center

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2.3. Noise Level

The reading was made in accordance with EN 13023.

Measuring results:

Point 1 max. result: 65,5 dB;

Point 2 max. result: 58,8 dB;
Point 3 max. result: 55,6 dB;
Point 4 max. result (on the PC Station): 55 dB;

The machine midpoint (P2) does not exceed the maximum value of 70 dB.

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2.4. Electrical connections requirements

Version 3.0 (100/120 V AC)

• Machine power plug: NEMA 5-15P;

• Installation power plug: NEMA 5-15R;
• Machine main circuit protection: Circuit breaker C60BP 1P 6A curve C;
• Circuit protection at installations (recommended): Differential Switch 2P, 25A, 300 mA;
• Machine power consumption: 200 Watts.

• The original machine cable is 2 meters long. Please ensure that you have
a plug near enough to connect it.

2.5. Electrical safety requirements

When conducting the machine installation operations, the operators must have access to coat, lab coat (or other
protective clothing) and rubber or latex gloves.

• Certified personnel are required for the electrical work.

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2.6. Recommended environment

The machine requires an area with enough space for the material to be easily carried or loaded onto the machine
without hindering its operation.

• Guaranteed Temperature: 20ºC/68ºF to 30ºC/86ºF (25ºC/77ºF Recommended);

• Humidity: 45% to 80% Rh (No condensation);
• Dust: Equivalent to normal office level (dust-free and well ventilated);
• The customer should have a clean, dry environment with controlled temperature and humidity for keeping the
ink and printing material;
• Direct sunlight to the machine must be avoided in all times.

2.7. Installation requirements

• Forklift trucks whose load-bearing capacity is 500 kg / 1102.31 Lbs.;

• The forklift forks must be at least 1000 mm (3.28 ft.) long and must open 1000 mm (3.28 ft.) wide;
• There should be a clear path between the machine unloading area and the installation room so that the
machines can be moved to their positions;
• The unloading area should have enough space for the crate to be opened and the machine removed. Ideal,
that area should be twice the area of the equipment;
• Doors and openings should all be wide enough to accommodate the machine’s width;
• The machine must not be transported over a tilt angle of more than 10º.

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2.8. Minimum workspace requirements & workstation

The machine requires an area with enough space for the material to be easily carried or loaded onto the machine
without hindering its operation.

This unit as 1 workstation point.

Front side Left Side Right Side Back Side Height

1000 mm || 3.28 ft 1000 mm || 3.28 ft 1000 mm || 3.28 ft 750 mm || 2.46 ft 1000 mm || 3.28 ft

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3. MAIN FEATURES

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4. SOFTWARE SETUP

4.1. Requirements

• Dedicated computer with at least one wired network adapter;

• Operating system: Windows 8.1/10 64-bit;
• Processor: Intel Core i3, i5 or i7 2.0 GHz or faster;
• Memory: 4 GB;
• Disk: 3 GB for software installation;
• Monitor/video card: 1280 x 768 minimum resolution.

4.2. Schematic Network environment configuration

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4.3. Windows configuration

4.3.1. Setting up the wired network adapter on

After powering up the machine and connecting it to the dedicated computer through an Ethernet cable, open the
dialog box “Internet Protocol Version 4 (TCP/IP) Properties” for the wired network adapter.

In the dialog, select “Use the following IP address” and fill the fields “IP Address” and “Subnet mask” within the IP
range 192.168.250.10 to 192.168.250.254. Set the Subnet mask to 255.255.255.0.

The IP address 192.168.250.10 is the recommended since it will allow the support team remote access to the
machine network devices when using TeamViewer.

There are however IP addresses already being used by the machine that are static and cannot be changed:

• Printer controller: 192.168.250.5

• Media path controller: 192.168.250.1

An attempt to change those IP addresses will cause an unexpected behaviour and might damage the machine.

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4.3.2. Setting up TeamViewer

• The recommended software version is TeamViewer version 12.

TeamViewer is a software solution for remotely observing or controlling PCs. It is typically used for remote support
from the technician’s office to a customer’s remote location.
By using the additional VPN (Virtual Private Network) functionality with TeamViewer, it is possible to reach out to
further connected machines at the customer’s location.

There is two ways to enable VPN on TeamViewer:

• At installation check “Show advanced settings” and on the next screen check “Use TeamViewer VPN”;

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• At installation check “Show advanced settings” and on the next screen check “Use TeamViewer VPN”;

Open the tab “Advanced” and press the button “Show advanced options”. Scroll down and you will find under
“Advanced network options” a button to install the VPN driver.

Start the Registry Editor and browse to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

Set the parameter IPEnableRouter to 1.

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When done reboot the PC.

4.3.3. Software installation

Before installing the software make sure you have administrator privileges in the system.

The installer software should be provided by your vendor.

To start installing the software, double click the installer icon. After that, just follow the steps shown below. Once the
installation finishes, it will be shown in the desktop a shortcut for the application.

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• If the software installation has an error, be careful to confirm that the

Anti-virus software and firewall are not blocking the software installer.

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4.3.4. Drive installation

The driver files are installed at the software installation.

To install the printer, navigate to C:/KonicaMinolta/PLS475i/driver and double click WinSetup.exe.

After a prompt requesting administrator privileges, a dialog will appear to install the printer software. To start the
process, press the button “Install Printer Software”.

The user will have to read and accept the terms in the license agreement to proceed with the driver installation.

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As previously mentioned, the printer is available by the network connection to the machine.
Select the option “Configure to print over the Network” and press the button “Next”.

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The installer will start looking for the printer in the network. Once the printer is found a new dialog will appear with the
printer listed on the table. Select the printer and press the button “Next”.

Once the installer finishes installing the files and printer, it will be necessary to restart the system.

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4.4. Linux configuration

4.4.1. Setting up the wired network adapter on

Go to the right upper corner and right click on the network icon.

In the dialog, select “Use the following IP address” and fill the fields “IP Address” and “Subnet mask” within the IP
range 192.168.250.10 to 192.168.250.254. Set the Subnet mask to 255.255.255.0.

Follow the following steps.

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4.4.3. Software installation

Before installing the software make sure you have administrator privileges in the system.

The installer software should be provided by your vendor.

To start installing the software, double click the installer icon. After that, just follow the steps shown below. Once the
installation finishes, it will be shown in the desktop a shortcut for the application.

Type the following command in the Mate Terminal:

# su (password: caldera)
# cd Downloads/
# ls
# chmod +x konicaminolta-pls475i-setup-x64-<version_number>.run
# / konicaminolta-pls475i-setup-x64-<version_number>.run

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• If the software installation has an error, be careful to confirm that the

Anti-virus software and firewall are not blocking the software installer.

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5. EQUIPMENT SETUP

5.4. Unpacking procedure

STEP 1: Remove all ten screws that are fixing the upper crate’s part to the bottom part.

STEP 2: Remove the crate’s upper part.

• Two persons are necessary to lift the crate’s upper part.

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STEP 3: Use a cutter to remove the protecting wrapping from the unit. Be careful not to damage the equipment.

STEP 4: Remove on each unit the four yellow holders that are fixing it to the crate.

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STEP 3: Place both units on the top of the crate.

We recommend that the PLS-475i should be installed over the crate.

• Two persons are necessary to lift each unit.

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5.5. Assembling the PLS-475i Printer with the PLS-475i Take up

5.5.3. Levelling PLS-475i

The PLS-475i is equipped with four feet that allow levelling the printer unit. Adjust all feet to achieve same distance
between the base and the chassis. Then, using a spirit level make a fine adjustment and make sure that the printer
unit is properly levelled.

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5.5.4. Assemble PLS-475i – Printer with the PLS-475i – Take up

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5.5.5. Levelling PLS-475i Take Up

The PLS-475i Take Up is equipped with four feet that allow levelling the unit. Adjust all feet to achieve same distance
between the base and the chassis. Then, using a spirit level make a fine adjustment making sure the take up is
levelled based on the print unit.

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5.5.6. PLS-475i Connections

The PLS-475i has four connections. Make sure that all connections are made before turning on the Power Switch.

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Cable 1 – Power connection;

Cable 2 – PC ethernet connection;
Cable 3 – Take up connection (Connection between the Print unit and the Take Up unit);
Cable 4 – Take up connection (Connection between the Print unit and the Take Up unit);

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5.6. Accessories Assembling

5.6.1. Place the Dust Catcher Roll

5.6.2. Place the Web Cleaner

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5.6.3. Setting up the pinch roll lever

Open the right-side cover and screw the “Pinch roll lever”. Close the pinch roll after and close the right-side cover.

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5.6.4. Installing the wiper roll

Open the top cover door and place the Wiper roll.

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Notice that the gear wheel side of the wiper roll is placed first on the inner side of the capping station. It fits in the
existing hole near the wiper gear/motor.

Then, on the front side, it’s placed from the left to the right, like a clip with a little pressure.

When the wiper roll is installed, close the top cover.

• Do NOT break the clip.

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5.7. Installing the ink tanks

The printer uses CMYK ink tanks, each one contains two hundred and fifty millilitres (250 ml) of ink when opened.
Every ink tank is protected ensuring that only genuine ink tanks are used.

All ink tanks have a serial number and ink colour described in the ink tank itself.

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STEP 1: Open the backside door to gain access to the ink tanks tray. On the top it’s possible to see the letter of the
colour identifying the position where the ink tank must be placed.

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STEP 2: Carefully, remove the ink tanks from their protective plastic bag.

• Verify that the protective cover was not removed before.

If you see any sign of violation of the protective cover, please

contact your distributor.

STEP 3: Open the ink tank latches.

STEP 4: Place all the ink tanks in the tray and close the latches (the ink tanks only fit in the correct position).

STEP 5: Close the back doors.

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5.8. Turn on the power

Power the PLS-475i on the main button (located on top of the power cable connection) and start the software “Konica
Minolta PLS-475i” (Software).

When starting-up the PLS-475i software for the first time, after a minute, the print head blue latch will automatically
open (it’s possible to ear the noise). There will be displayed several errors and warnings on the UI, such as:

Errors:
- Print head missing;
- Maintenance error;
- No tension;
- Out of media;
- Pinch roll open.

Warnings:
- Print head open;
- Print head uncapped;

Carefully, remove both blue protections for the ink pipes.

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• DO NOT throw away the blue protections for the ink couplers.

5.9. Installing the print head

To properly install the print head, please follow the steps below:

STEP 1: Unpack the print head

a) Open the print head package outer box and slide out the foil bag;

Inspect the integrity of the foil vacuum sealing. The foil bag should be formed tightly to the contours of the print head
cartridge as shown above. If the foil is loose to any degree, then the seal has been compromised.

• If a poor seal is suspected, DO NOT USE the printhead.

Please contact your distributor.

b) Carefully rip the foil packaging open at the notch. Carefully, use a scissors if your foil bag does not have a
notch or you are finding it difficult to tear the bag;

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c) Remove the print head from the foil bag;

d) Remove the orange protective plastic cover from the print head cartridge holding the print head cartridge
by the handle:

• Release the flaps covering the ink ports;

• Release the clip retaining the cover near the centre of the print head cartridge;
• Carefully remove the protective cover.

e) Remove the protective strip from the electrical contacts. While holding the print head cartridge by the
handle with one hand, grasp the pull tab with the other hand and, slowly and carefully, peel back the plastic
strip covering the electrical contacts;

1: Protective strip 2: Electrical contacts

• Dispose of the removed strip immediately and do not allow the

removed strip to contact the electrical contacts.

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f) Remove the protective strip from the print head nozzles. While holding the print head cartridge by the handle with
one hand, grasp the pull tab with the other hand and slowly and carefully peel back the plastic strip covering the print
head nozzles. Maintain an angle of no less than 45º with the print head surface when pulling on the strip;

1: Nozzle strip 2: Protective strip

• Dispose of the removed strip immediately and do not allow the removed
strip to contact the electrical contacts or the printhead nozzles.

• DO NOT touch the printhead cartridge’s ink couplings, nozzle surface or the
electrical contacts when installing printhead cartridge. Hold the cartridge
ONLY by the handles.

• DO NOT unpack the print head cartridge until the machine is ready for
installation. Once unwrapped, delay in installing the print head can compromise
print quality due to dehydration.

• DO NOT place an unwrapped print head on any surface before protecting the
print head from dust, dirt and other contaminants.

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STEP 2: Preparing to install the print head cartridge

a) While having the error message above (“Printhead might be missing”), open the top cover on PSL-
475i – Print Unit to gain access to the print engine;
b) Open the top cover of the PSL-475i.
c) If the latch is released open the printhead latch all the way up;

• If the latch is not released, DO NOT PULL IT BY HAND.

A broken latch will result if hand forced.

STEP 3: Installing the print head cartridge

Carefully, insert the printhead holded by the handle into the cradle and pull it backwards until it snaps into the proper
place, standing upright (images below). Make sure the electrical contacts are fully in contact with the PPCA board.

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STEP 4: Finishing the installation of the print head cartridge

Close the print head blue latch to finish the installation of the print head and close the top cover door.

a) On the User Interface, it will show the message “Printhead latch is open”. If this is the case, close the
printhead latch;
b) On the User Interface press the button “Move printhead into cap position”;

• Follow all the steps above by the order that are shown. If you miss a step or
do it in any other order, it may cause damage to various parts such as
printhead, motor, structural parts, etc.

• DO NOT throw away the printhead packaging. The white box has the serial
number, part number and manufacturing date of the printhead. Also, it is
recommended to store the printheads which are currently not installed in the
original packaging.

• In case of doubts of the steps above, be free to contact your supplier before
trying

• Notice that the images of the User Interface shown in the steps above could
be different from the ones that are shown here. Every User Interface update
will be reported directly to the client and all the changes explained.

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5.10.Filling-up ink

When the print head is installed (as described in the previous chapter) and the blue cover is closed, the UI will
display the error message “PRINTHEAD UNPRIMED” and select the available option “INSERT”. Press the “CLEAR
ERRORS” button to refresh the UI, if necessary.

Press the “INSERT” option.

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This procedure will previously fill all the ink tubes inside the printer and then fill the print head. This takes
approximately 6 to 8 minutes.

Open the top cover and confirm that the inlet and outlet tubes from the print head are filled.

While filling-up ink, the printer will do an automatic maintenance cycle. Please make sure that all ink tubes are filled.
If not, perform the “RELEASE” option, which will remove the ink from the print head and open the blue latch.
Remove the print head and repeat the initial steps from STEP 3 to the step 4 of this chapter.

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5.11.Print

• Please check the media characteristics that can be use on this unit to
not damage the equipment.

5.11.1. Media path for standalone

5.11.2. Media path for take-up in-line with printer

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5.11.3. Media feeding

Before feeding the media through the printer, make sure you have the pinch roll lever opened.

Pinch roll lever opened

When loading the rolls, place them in the rear position. Make sure that the expansible shafts are fully tight.

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5.11.4. Tension

On the User’s Interface Notification Area, there will be a “NO TENSION” warning.

Go to MENU – SETTINGS and check if the Take-Up option is enabled. Also confirm the Take-up Torque value if it’s
40 (default value).

To give tension to the media please go to Controls and select the Tension Button.

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• This process is not optional on the Print Process.

The print process is only possible if the media is tensioned.

To ensure that the media is correctly tensioned, press “FORWARD” button. The movement will start. Wait for a while
and press “FORWARD” again to stop the movement.

The media will move forward from the Feeder to the Take-up making it perfectly tensioned.

When a “NO ERRORS / WARNINGS” message is displayed in the UI, the PSL-475i is ready to print.

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5.11.5. Print

At this moment, the PSL-475i is ready for the initial printing tests.

The printhead is correctly filled-up with ink and the paper is properly feeded throughout the machine.

This initial printing tests should be made on coated media, prepared for inkjet printing (the sample rolls supplied can
be used). Avoid making the initial tests on pre-cutted labels, for example. The reason for this is only to avoid printing
on the label liner and getting all the rolls dirty.

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5.11.6. Fork sensor

The die cutter sensor is used to read the gap between the die cut labels used on the blank die cut mode

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5.11.7. Print a diagnostic page

On the “DIAGNOSTICS” section, select the option “INK CHANNELS” and print. This internal diagnostic page will be
printed.

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Check if the printing result is as expected.

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5.11.8. Print teste page

Go to the Windows “Control Panel” and select “Devices and Printers”. After installing the driver (Driver installation),
there is a Printer named “Sirius OEM Generic Driver”.

Rename it to “PSL-475i”, if desired.

Right click on the icon “PSL-475i” and go to “Printer Properties”. Press the button “Test Page” and check if the test
page is printed.

The PSL-475i printer is ready and installed.

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6. PLS-475I DISMANTLING

• This process must be carried out by a specialized technician and certified

by your distributor.

6.1. Ink deprime

To make this procedure select the “Release” button in the “Controls” menu and wait until the blue latch open
automatically.

STEP 2: Turn OFF the machine.

STEP 3: Remove the ink cartridges (protect with the original protections).

6.2. Disassemble accessories

Consult the point Accessories Assembling on this Operation manual (execute the reverse process).

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7. MAINTENANCE

• To clean the unit, be sure that KM cleaning liquid is used. The use
of any other liquid (Not indicated by KM) may result in physical
damage to the machine.

7.1. Maintenance table

Action Daily or 3000m Weekly or 5000m Monthly or 10000m 3 Months or 3000m

Full unit cleaning

Cleaning the transport

rollers both printer and
Finisher (WD40)

Cleaning the cap station

(Cleaning Fluid KM PH
50ml)

Cleaning Die Cutter roll &

die plate (WD40)

Clean Pinch and Traction

Roller (label off, Alcohol
or Cleaning Fluid KM PH
50ml), both printer and
Finisher

Clean Expandable shaft

with WD40

Clean the ink aerosol

created by the print
engine (Cleaning Fluid
KM PH 50ml)

Waste bottle cleaning

cleared

General inspection for

ink leaks (reservoir,
tubing, fittings, etc.)

Inspection or Lubrication
of the lift gears of the
print engine (SKF LGMT
2/0.4)

Lubrication of the Die

cutter roll lifter's (SKF
LGMT 2/0.4)

Lubrication of the motor

shaft bearings (SKF
LGMT 2/0.4). Both
printer and Finisher

Lubrication of the die

cutter roll gear (Evo

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Hydraulic oil 32)

Lubrication of the
Dancing bars (WD40)

Lubrication of the motor

shaft bearings (SKF
LGMT 2/0.4). Both
printer and Finisher

7.2. Maintenance description

7.2.1. Cleaning

The units should be kept clean to prevent the accumulation of external waste (dust and dirt) which may interfere with
the unit proper functioning over time.

7.2.2. Transport roll cleaning – Print & Take Up

STEP 1: Please release the media tension; Go to the PLS-475i software and click RELEASE (On the “Controls”
panel).

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STEP 2: With the tension released, open the pinch roll

STEP 2: With the pinch roll opened cleaning it while rotated manually.

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7.2.3. Wiper Roll

Must be replaced each time a new printhead is installed.

7.2.4. Capping station manual cleaning – Print unit

STEP 1: Go to the PSL-475i software and click INSPECT (On the “Controls” panel).

STEP 2: Access to the Capping from the top part of the PSL-475i and start cleaning with lint free cloth.

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STEP 3: Go to the PLS-475i software and click Cap (On the “Controls” panel).

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8. USER INTERFACE (UI)

8.1. User interface

After opening the application, the user will have access to information such as temperature as well as the status of
the machine, i.e., if there is any error or the machine is printing or performing a maintenance operation.

This window also enables access to the print jobs, machine settings, controls and license.

• 1. Queue: Access to job Library and History;

• 2.Controls: Pre-programmed actions that include media path and printhead control, diagnostics print tests and
maintenance operations;
• 3.Settings: Print configuration and profiles;
• 4.Information: Machine, software and firmware information’s and app settings;
• 5.Current job progress or errors;
• 6.Temperature and page counter;
• 7.Inks: Ink cartridge levels.

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8.1.1. Notifications

This panel will Inform if there are warnings or error on the machine (Located on the User Interface Bottom).

8.1.2. Ink information

On this “Menu” you have the Ink Level information.

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8.1.3. Queue

Library

It’s where the print images (jobs), that were generated by the RIP software, are. It’s possible from here to send to
print as well exists a search option (jobs search).

By default, you’ll find two folders, the General, where all jobs are and the Favorites (the jobs marked as Favorite).

It is also possible to create your own Folder pressing “+”.

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History

On this panel is possible to have all the information about the printed jobs.

It is also possible to make a search for a Job.

When clicking a job, it is possible to the printing report about the job (ink usage, ink of cost).

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Controls

On this Menu you will be able to access the “Maintenance”, “Printhead” and the “Diagnostics” sub-menus.

a) Media Path

Release – Tensions or releases the tension on the media;

Feed Distance – Introduces manually a value to be forward (mm);
Forward – Moves the media from the feeder to the take-up when in tension;
Fast Forward – Moves the media faster than the “Forward” control;
Cut – Cuts the media after the pinch roller;

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b) Maintenance

Wipe Head – Turns on the Wiper Roll to Wipe the Head;

Light Clean – Performs a standard clean with a sequence of firings to clean the nozzles;
Medium Clean – Performs a deep cleaning with a sequence of firings and a flush of ink to free any clogged nozzles;
Circulate Ink – Does a Circulation of ink from entry and exit of the printhead;
Pinch Roll – With an engine rotation provide a Pinch Roll cleaning;
Waste Pump – Removes the waste ink from the capping station to the waste bottle.

c) Printhead

Release – Pulls the ink from the head to the ink tanks and opens the latch;
Inspect – Puts the head in the position described in the button’s text.

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d) Diagnostics

Sample Page – Prints all the printer information;

Demo Page – Prints a nozzle test page;
Diagnostics – Prints the settings and reports from the printer engine;
Configuration – Prints system information’s;
Color Bars – Prints a color bar for each color CMYK reflecting all channels of the print head;
Ink Channels – Prints a color bar for each color CMYK and RGB.

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Settings

On this Menu you will be able to access the “Maintenance”, “Printhead” and the “Diagnostics” sub-menus.

a) Controller / Printer

Take up enable – Enable tension to the take up to produce a roll;

Take-up torque (%) – The value to apply tension on the take up;
Auto cut enable – When enable will cut every job after its printed;
Out of media sensor – Activates the sensor that stops the machine if out of paper;

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TOF Mode – Changes the print mode from Continuous Roll to Diecuted label rolls;
Left offset – Does a printing offset that will move the image left/outside way to the machine;
Print width – Manually introduces the print width to print on;
Left Crop – Crops the image to be printed (opposite to Left offset);
KWS mode – KWS (Keep Wet Spit) drops automatically tiny drops during the prints to keep the printhead wet. In
three intensity levels, makes longer the printheads life.

b) Maintenance

Idle (sec) – Time to automatically do a Light clean if inactive;

Pre-job– When on does a maintenance before each job;
Mid-job– When on does a maintenance in the middle of a job. Can be defined in Number of pages, or Distance in
(mm);
Post-job– When on does a maintenance after each job;
Startup– When on does a maintenance after turning on the machine;
Shutdown– When on does a maintenance before shutting down the machine.

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Information

On this Menu you will be able to configure the software (Language, Temperature, currency, etc.).

You will have access as well to the components Information and all the information about the software License.

8.2.4. Floating App

This menu will be enabled everywhere in the UI. It allows to restart the main application services, the restart of the
machine printing electronics, pause, resume or cancel jobs, instant access to TeamViewer and clear the errors.

A- Floating app Icon

B- Floating app panel

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Floating app actions:

1- Pause/Resume job;
2- Cancel job;
3- Clear errors;
4- TeamViewer;
5- Restart printer;
6- Restart services.

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9. QUALITY ISSUES

9.1. Ink misting

Ink Misting probably caused by aerosol accumulation on the printhead. Activating the pre-job maintenance, it is
performed a wiper procedure before printing begins. This will eliminate the printing contamination.

This can also happen in long runs. In these situations, we must activate the mid job maintenance.

That misting appears before the mid job service (MJS). Using the MJS the problem disappears.

9.2. Ink smearing

Media touching the head. Increase tension.

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9.3. Bubbles in the system.

Preform a Recirculate Ink.

9.4. Nozzle health for end of life - black

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9.5. Ink drops

The IQ problem caused by fibres. The root cause could be the wiper or paper fibres. Replace Web cleaner sheet or
wiper roller.

Some ink drops caused by fibres of wiper or other contamination. Solved using Light Clean.

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10. TROUBLESHOOTING

Every time the printer has an error, a message will appear on the footer of the UI (User Interface). The errors are
visible in every page of the UI.

Take appropriate action as described in this chapter before taking the issue encountered as a failure.

If the failure persists and it’s not solved after troubleshooting, contact immediately your supplier.

10.1. Errors/operational status messages

Code Message Description Recommended actions

Check operating system network

configurations.
Software is unable to
0x81000100 Not connected to the PLC Check connections between PC
communicate with the PLC.
and PLC.
Check if PLC is powered ON.

PLC program update The software is incompatible

0x81000101 Contact your supplier.
required with the PLC's program.

Check operating system network

A communication error
configurations.
Command fault: factory occurred while applying the
0x81000180 Check connections between PC
settings factory settings to the machine
and PLC.
devices.
Check if PLC is powered ON.

Check operating system network

A communication error configurations.
Command fault: clear
0x81000180 occurred while clearing the Check connections between PC
errors
errors in the machine devices. and PLC.
Check if PLC is powered ON.

Check operating system network

A communication error configurations.
0x81000181 Command fault: tension occurred while tensioning the Check connections between PC
machine. and PLC.
Check if PLC is powered ON.

Check operating system network

configurations.
Command fault: media A communication error
0x81000182 Check connections between PC
feed occurred while feeding media.
and PLC.
Check if PLC is powered ON.

Check operating system network

A communication error
configurations.
Command fault: pinch occurred while requesting to
0x81000183 Check connections between PC
roller move the pinch roller for
and PLC.
cleaning.
Check if PLC is powered ON.

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Check operating system network

A communication error configurations.
0x81000184 Command fault: job pause occurred while requesting a Check connections between PC
job pause. and PLC.
Check if PLC is powered ON.

Check operating system network

A communication error configurations.
0x81000185 Command fault: cutter occurred while requesting Check connections between PC
cutting media. and PLC.
Check if PLC is powered ON.

Check operating system network

A communication error configurations.
Command fault: media
0x81000186 occurred while running tests Check connections between PC
encoder
for the media encoder. and PLC.
Check if PLC is powered ON.

Check operating system network

A communication error
configurations.
occurred while applying the
0x81000187 Command fault: settings Check connections between PC
settings to the machine
and PLC.
devices.
Check if PLC is powered ON.

Check operating system network

A communication error
configurations.
Command fault: page occurred exchanging the page
0x81000188 Check connections between PC
counter counter between the printer's
and PLC.
controller and PLC.
Check if PLC is powered ON.

Clear the errors using the function

A software communication available in the UI.
0x8100019a Parse error: printer status error occurred while parsing If the error persists, restart the
the printer settings. services using the function in the
Floating app.

Clear the errors using the function

A software communication available in the UI.
Parse error: printer
0x8100019b error occurred while parsing If the error persists, restart the
settings
the printer settings. services using the function in the
Floating app.

Rearm emergency button and

The safety conditions are not
0x81000200 Emergency stop press pause button to rearm
met.
safety.

Check media path and Press

0x81000300 No tension Media is not tensioned. "tension" button on control
commands.

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Load media.
Check if sensor is properly
calibrated (to detect media, sensor
Notification to the user that the
0x81000301 Out of media must have the red and green light
machine has no media.
ON).
Adjust sensibility of sensor by
turning the rotary potentiometer.

Close lever.
Notification to the user that the Check if sensor is ON when lever
0x81000302 Pinch roll lever open
pinch roll lever is open. is closed, if not, calibrate the
sensor.

The back door that gives

0x81000303 Back door open access to inks and electrial Close the door.
board is open.

There is an internal error on

0x81000400 Abnormal state Contact your supplier.
PLC.

Pinch roller servo motor There is an error on pinch Check the eletrical connections.
0x81000401
faulty roller servo motor. Check for mechanical obstructions.

Feeder roller servo motor There is an error on feeder Check the eletrical connections.
0x81000402
faulty servo motor. Check for mechanical obstructions.

Check the eletrical connections.

An error occurred when trying
0x81000403 Safety contactor NOK If persists, contact your supplier to
to rearm safety contactor.
replace contactor

When machine is on printing

0x81000500 Printing failure process, print controller stop Clear errors and try print again.
printing.

Notification to the user that the

0x81000501 Job pause active Resume job.
pause is active.

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Notification to the user that the

requested pause was not
allowed in the current print
0x81000502 Job pause is not allowed mode: stitch. Disable stictch mode.
When pressing the pause
button, the job will be
canceled.

Notification to the user that the

0x81000503 Job pause timeout Clear errors and try print again.
was not possible to

Notify user that print controller Check printing job settings and try
0x81000504 Missed top of form
is not able to start print. print again.

Notify user that print controller Try to power on print controller

0x81000600 Print controller not present
is without power manually.

Notify user that print controller

0x81000601 Print controller turned off Turn on print controller.
is power off

Notify user that the media on

0x81000700 Take-up is out media Fix media path and clear error.
take-up is broken.

Check operating system network

Software is unable to
Print controller not
0x82000100 communicate with the print
connected
controller.
There was a communication
Print controller
0x82000100 error between the software
communication error
and the print controller.
A communication error
Command fault: factory occurred while applying the
0x82000101
settings factory settings to the machine
devices.
configurations.
Check connections between PC
and print engine controller.
Check if print engine controller is
ON.
Check operating system network
configurations.
Check connections between PC
and print engine controller.
Check if print engine controller is
ON.
Check operating system network
configurations.
Check connections between PC
and print engine controller.
Check if print engine controller is
ON.

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Check operating system network

A communication error
Command fault: clear
0x82000102 occurred while clearing the
errors
errors in the machine devices.
A communication error
Command fault:
0x82000103 occurred while requesing to
diagnostics
print a diagnoostics page.
A communication error
0x82000104 Command fault: print head occurred while requesting an
operation over the print head.
A communicaion error
Command fault:
0x82000105 occurred while performing a
maintenance
maintenance.
A communication error
0x82000106 Command fault: job occurred while requesting a
job cancel.
A communication error
occurred while applying
0x82000107 Command fault: settings
settings to the machine
devices.
configurations.
Check connections between PC
and print engine controller.
Check if print engine controller is
ON.
Check operating system network
configurations.
Check connections between PC
and print engine controller.
Check if print engine controller is
ON.
Check operating system network
configurations.
Check connections between PC
and print engine controller.
Check if print engine controller is
ON.
Check operating system network
configurations.
Check connections between PC
and print engine controller.
Check if print engine controller is
ON.
Check operating system network
configurations.
Check connections between PC
and print engine controller.
Check if print engine controller is
ON.
Check operating system network
configurations.
Check connections between PC
and print engine controller.
Check if print engine controller is
ON.

The software is incompatible

Print controller's firmware
0x82000108 with the firmware installed in Contact your supplier.
update required
the print controller.

Check operating system network

configurations.
Print controller unknown Print controller is reporting an Check connections between PC
0x820001ff
error error unknown to the software. and print engine controller.
Check if print engine controller is
ON.

Check if the print head is correctly

0x82000200 Print head error General print head error.
placed and the latch closed.

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If the print head is not in place,

place it in the print head locator
The print head is not in place
0x82000201 Print head faulty and close the latch. If after several
or is not being identified.
tries, the error persists, contact
your supplier.

The installed print head is not

Ask your supplier to send a printer
0x82000202 Print head incompatible compatible with the print
head and replace it.
controller.

Place a print head in the print head

0x82000203 Print head missing The print head is not installed.
locator and close the latch.

Check if the print head is correctly

installed in the print head locator
and close the latch.
Check the cables between the
The print controller is unable to
0x82000205 Print head reading error print head control board and the
read correctly the print head.
print head controller.
Check if the print head control
board has any LED on. If not,
contact your supplier.

General maintenance error. Check if there is nothing

Most of the times it is
Print engine maintenance
0x82000300 displayed an additional error
error
identifying the cause of the
error.
obstructing the maintenance
cradle movement and the pumps,
valve and motors are working
properly.

This can be caused by:

- a mechanical jam in the sled
Check if the data cable is
or lift of the print engine;
Print engine maintenance connected to the ink tank.
0x82000301 - a tank that got empty during
jam Check if the ink tank is from your
printing or maintenance;
official supplier.
- a pump or a valve is
mulfunctioning.
The PLC detected a problem
while printing. Check the connections between
Most of the times it is the PLC and the converter and
0x82000400 Printer's controller error
displayed an additional error between the print controller and
identifying the cause of the converter.
error.
Check the die cutted labels sensor
is correctly detecting the gap
A top of form has been missed
Print engine missed top of between labels or the black mark
0x82000401 by the print engine during
form and calibrate if necessary.
printing.
Adjust the distance for the Die cut
print distance.

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There was a communication Check the settings applied to the

Printer's bad page
0x82000402 error between the PLC and the machine.
sequence
print controller. Clear the errors using the UI.

The print controller is unable to Try to print another file.

Printer's data path
0x82000403 process the file at the If the error persists, contact your
underrun
requested print speed. supplier.

General cartridge error.

Check all cartridges are correctly
Most of the times it is
installed.
0x82000500 Cartridge error displayed an additional error
Check all cartridges are from your
identifying the cause of the
official supplier.
error.

Check if the cartridge is correctly

Cyan cartridge is not being installed.
0x82000501 Cyan cartridge missing
recognized. Check if the cartridge is from your
official supplier.

Check if the cartridge is correctly

Magenta cartridge is not being installed.
0x82000502 Magenta catridge missing
recognized. Check if the cartridge is from your
official supplier.

Check if the cartridge is correctly

Yellow cartridge is not being installed.
0x82000503 Yellow catridge missing
recognized. Check if the cartridge is from your
official supplier.

Check if the cartridge is correctly

Black 1 cartridge is not being installed.
0x82000504 Black 1 catridge missing
recognized. Check if the cartridge is from your
official supplier.

Check if the cartridge is correctly

Black 2 cartridge is not being installed.
0x82000505 Black 2 catridge missing
recognized. Check if the cartridge is from your
official supplier.

Check all cartridges are correctly

Multiple cartridges are not installed.
0x82000506 Multiple catridges missing
being recognized. Check all cartridges are from your
official supplier.

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Cyan cartridge almost Warning for a low ink level in Check the level of cartridge and
0x82000507
empty the cyan cartridge. replace it if necessary.

Magenta cartridge almost Warning for a low ink level in Check the level of cartridge and
0x82000508
empty the magenta cartridge. replace it if necessary.

Yellow cartridge almost Warning for a low ink level in Check the level of cartridge and
0x82000509
empty the yellow cartridge. replace it if necessary.

Black 1 cartridge almost Warning for a low ink level in Check the level of cartridge and
0x8200050a
empty the black K1 cartridge. replace it if necessary.

Black 2 cartridge almost Warning for a low ink level in Check the level of cartridge and
0x8200050b
empty the black K2 cartridge. replace it if necessary.

One of the cartridges is Warning for a low ink level in Check the level of all cartridges
0x8200050d
almost empty one of the cartridges. and replace it if necessary.

Multiple cartridges almost Warning for a low ink level in Check the level of all cartridges
0x8200050e
empty multiple cartridges. and replace it if necessary.

The cyan cartrige is empty and

0x8200050f Cyan cartridge empty Replace the empty cartridge.
needs to be replaced.

The magenta cartrige is empty

0x82000510 Magenta cartridge empty Replace the empty cartridge.
and needs to be replaced.

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The yellow cartrige is empty

0x82000511 Yellow cartridge empty Replace the empty cartridge.
and needs to be replaced.

The black K1 cartrige is empty

0x82000512 Black 1 cartridge empty Replace the empty cartridge.
and needs to be replaced.

The black K2 cartrige is empty

0x82000513 Black 2 cartridge empty Replace the empty cartridge.
and needs to be replaced.

One of the cartridges is One the cartridges is empty

0x82000514 Replace the empty cartridge.
empty and needs to be replaced.

Multiple cartridges are empty

0x82000515 Multiple cartridges empty Replace the empty cartridges.
and need to be replaced.

The RTC battery of the print Replace the battery in the print
0x82000819 Print controller's RTC error
controller is worn out. controller.

PLC program update The PLC's program is

0x81100100 Contact your supplier.
recommended outdated.

Carefully clean the ink out of the

Notification to the user that the
roll.
0x81100200 Pinch roller moving pinch roller is moving by user
Stop the pinch roller by pressing
request.
the button in the UI.

Printer's inks access door Notification to the user that the

0x82100200 Close the inks door.
open inks door is open.

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Install the print head and close the

Notification to the user that the latch.
0x82100201 Print head latch open
print head latch is open. In the UI press the button "Insert"
to prime the print head.

The print head has no ink. The

message is shown after
placing correctly a print head In the UI press the button "Insert"
0x82100202 Print head unprimed
and closing the latch. The to prime the print head.
message can also appear after
a dirty shutdown.

Print head is not in the cap

position either by pressing the
In the UI press the button "Cap" to
0x82100203 Print head uncapped inspect button in the UI or
put the head in cap position.
moving the print head or
maintenance cradle manually.

Notification to the user that

Print controller's firmware there is a new firmware version
0x8210020a Contact your supplier.
update recommended available to be installed in the
print controller.

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OPERATION MANUAL

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