159081202" My orders taking an extremely longtime to arrive = AriAmi amiami Submit a request Requests v AmiAmi > My activities My order is taking an extremely long time to arrive Ticket details v Thank you. Your rating was successfully submitted. PEDRO HENRIQUE CORREA DOS REIS Thad some packages sent to me at January, | keep tracking them and it still show me the same status my orders are: 733763633, 214140573, 733615537, 733487057 Can | have any updates from you? have these products been lost? Case positive: can they be resent? EY AmiAmi Staff We are sorry to hear that your order's parcel has not yet been delivered. Our store will be contacting Japan Post to request an investigation. Please understand it may take several weeks to months to receive a response because Japan Post must contact your local postal authority. We will contact you as soon as we receive any updates. @ Help hitpssupporamiami comvhclen-usequest!797532page=1 18159081202" My orders taking an extremely longtime to arrive = AriAmi PEDRO HENRIQUE CORREA DOS REIS HI, Good Morning, Tunderstand the moment we live in and that the packages will take more time to arriva as usual, but | need to know if there's a new unposted update or if anything happened. | have a bigger/more expensive order with amiami that | didn't feel safe sending it by surface parcel and I'm waiting for other options... a EMS, for example since DHL is too expensive. Well... don't know if this information helps... but as far as | know, neither orders mentioned arrived in Brazil yet (monitoring on www.correios.com.br our local postal authority). Have a nice day! I'll be here waiting for any news :), Pedro Henrique Corréa dos Reis - Twitter» htpy/witercomPecroH Res Facebook + hitp//wunefacchook com/Pedto Reisd6 Linkedin» hep//elinkesinconvinvpedrahreis Latter» hnipyattesenpa br/9909655174296695. Em ter, 11 de mai. de 2021 as 23:46, AmiAmi Staff (amiami.com) escreveu! EY AmiAmi Staff At the moment we have no new information regarding the reopening of other shipping methods. Only DHL and Surface Parcel are available for your country. ‘We will make sure to find out what is happening with your parcels and will contact you as soon as we know more. PEDRO HENRIQUE CORREA DOS REIS hitpssuppor.amiami comvhclen-usirequest!797532page=1 216159081202" My orders taking an extremely longtime to arrive = AriAmi Thank you very much! Hl be waiting! Enviado do meu Celular Em 12 de mai. de 2021, a(s) 21:27, AmiAmi Staff (amiami.com) escreveu: PEDRO HENRIQUE CORREA DOS REIS HI, Good afternoon, On the last weeks, one of the 4 packages had a update. It was the 733615537 [Mega Man X Zero 1/12 Plastic Model(Pre-order)]. Unfortunately, the updates were not very favourable, but the order is being shipped back to you =/ I never had this problem with the EMS shipping method, but let me explain what happened. Iread the RFB's (Receita Federal do Brasil) report and on itis said that on the package there wasn't all the required data from the sender and for customs tax (CN22/23). Plus to that, they explained that, to not have any other packages returned for the sender, all information (inclusive of the sender) must be on the english, spanish or portuguese languages. As sad as | am right now, i'd like to know what'll be the next steps, will you send the package again? Can you do what RFB asked? (OBS: I'll add a file with the complete text from the RFB report so you can analyze it yourselves. Right now I fear all the other three packages will also be returned to you... At last, I don’t know what to do with my unshipped package.=/ Regards, G RFB.Atxt 2KB» Download B&R AmiAmi Staff hitpssuppor.amiami comvhclen-usirequest!797S3?page=1 a6159081202" My orders taking an extremely longtime to arrive = AriAmi We are sorry to hear that your order has been returned. We will contact you to arrange reshipment after the parcel has come back to us. Unfortunately reshipment fees will be required if you would like the order to be sent again. Please note that all our documents are in English, so that should not be an issue here. PEDRO HENRIQUE CORREA DOS REIS ago Well, | have attached the text that was forwarded to me by the RFB on the last ticket. I suggest checking it out and seeing what might have gone wrong so we don't have this problem again, Thave no problem paying for shipping again, but | was hoping you guys could send me another item from stock. Considering the 4 months that the item took to arrive in Brazil. If we wait, | will only receive the product in the next year (8 months) T_T & AmiAmi Staff ‘The text was in Portugese. Please provide us with the information in English. & AmiAmi Staff 2 days ago Hello PEDRO, Thank you for shopping at AmiAmi It appears that the following tracking information have been updated: ¢¢249398124)P Latest update: June 9th, 2021 249398124) Latest update: June 9th, 2021 24027161710 hitpssuppor.amiami comvhclen-usiequest!797532page=1159081202" My orders taking an extremely longtime to arrive = AriAmi Latest update: May 27th, 2021 cC249348661)P Latest update: June 9th, 2021 I you still do not receive the packages 1 month from the dates above, please let us know. AmiAmi PEDRO HENRIQUE CORREA DOS REIS day ag Good Morning, I sent the text in portuguese thinking you would want to see the original text. I translated it added a english version at the end of the document and re-uploaded it. For the other 3 orders (I think you copy pasted the first information twice) I'm keeping track of them. I'll tell you If anything else happens. I'd like to receive a feedback about the re-uploaded text. G RFB.txt 4KB- Down & AmiAmi Staff 1 day ago We are not able to assist with any custom issues with your local customs. Please make sure to read up on any custom laws that need to be considered before placing your order. As we ship to hundreds of countries we cannot account for the custom laws of each country we ship to. Ifyou have any question, please contact us back. PEDRO HENRIQUE CORREA DOS REIS 20 hours a Unfortunately | can’t be more disappointed with this comment. When a company is willing to ship products to another country, it must be responsible for this shipment. | agree that you will not hitpsilisuppor amiami convhclen-dsirequestl797S3?page=1 56159081202" My orders taking an extremely long time to arrive = AriAm| always Know all Wie rules alia requirernenis right away, DUL YOU are responsivtE ror Uns shipment/process. Obviously I'm here and willing to help you, | just asked for some conclusions about the RFB's response. If you already discovered what happened, or maybe a conclusion to why the product was not delivered. Whatever... | hope you can take a time to analyze what happened on this shipment Good night and thank you anyway PEDRO HENRIQUE CORREA DOS REIS a few seconds ag After a little research, | found that CN22 and CN23 are standard customs declarations for international shipping. With this in mind, we concluded that itis not a special rule that you should keep in mind when shipping to Brazil. With that and your last answer in this thread, | invoke my right not to have to pay for the re- shipment, as apparently there was a mistake on your part. Of course | am open for conversations if anything changes NOTE: a couple | know is also having problems receiving your shipment, apparently there is a problem in your process. They'll open a ticket as well Add to conversation Mark as solved AmiAmi English (US) ¥ hitpssuppor.amiami comvhclen-usirequest!79753?page=1 6