University of Cebu-Main Campus

College of Hospitality Management

PRACTICUM with Conferences and Seminar

Case #1
FILIPINO BELLMAN INVOLVED THEFT ACCIDENT IN A FAMOUS HOTEL AND
RESORT IN MIDDLE EAST
 Rationale of the Case:

A Filipino bellman worker got involved in a theft incident from a famous hotel and

resort in the Middle East. He was caught stealing pieces of jewelry from a guest’s

luggage. The footage was caught by the CCTV showing that the Filipino bellman

opened the luggage while the guest was away. The Filipino bellman didn’t urge to fight

for his innocence from stealing as all the evidence is prodded to him. He admitted that

he was only force to steal those expensive pieces of jewelry from the guest’s luggage

due to his father’s health condition. He stated that he sold the pieces of jewelry that he

stole to the pawnshop and sent the money to his family living in the Philippines to help

his father cure his condition.

It is unfortunate that the copy of the footage from CCTV was uploaded online and

became viral instantly on different social platforms. Even though the hotel valued the

services of the Filipino bellman from being a reliable and trustworthy employee for more

than three years, the hotel and resort owner can’t tolerate the damages that he caused

to stain the reputation of major tourism on their place.

It is good that the person who claims that someone has committed an offense

didn’t press charges and didn’t send the Filipino bellman to jail but was only got fired

and send back to the country Philippines to save the company from further controversial

issues.
Case Study Report Outline

1. Description of the Status of the Case

a. Describe the current situation of the case
b. Describe the performance standards and measures (if any)
2. Assessment/Analysis of the Case
a. Describe the operational strength of the case
b. Describe the issues/problems/concerns within the case
3. Alternatives for improvement
a. Present alternatives to address the identified issues/problems/concerns
b. Assess the alternatives to determine the viable solutions
4. Recommended solutions/improvement
5. References:
It is recommended that you source business journals, textual references as
well as any online sources to support your answers on number 5. Make sure
to include it with facts and figures. You should use the APA format style for
the citations in this section.