ABC MARKETING GROUP, GURGAON

Date : January 19, 2022

To : Production Manager
From : Managing Director
Subject : Instruction to Production Manager to attend the customer complaint

Any company's lifeblood is customer service. If the company does not reply to their
complaints swiftly, it may lose goodwill. Because you are aware that the company has a
robust feedback system in place, it is critical that we respond to consumer complaints swiftly.
Inattention and non-punctuality reflect adversely on both the individual and the organisation.

A valuable customer has made a significant complaint regarding the department's failure to
reply to an urgent email, which has come to my knowledge. Receiving and responding to
any information from our customers is critical to us since we tailor our solutions to their
specific requirements. If we don't communicate well, we won't be able to give our best.
Please make certain that all consumer contacts are received and appropriately responded
to.

Yours sincerely,
Managing director.