DISTRICT NAME: ANJAW (A.P.) CITIZEN CHARTERMISSION friendly mode of public service delivery Pradesh Right to Public Serv OUR CLIENTS, Citizens of the district and visitorsOUR SERVICES S.No st of Services - 1 Issuance of PRC Certificate Issuance of Income Certificate | 3 Issuance of ST Certificate 4 Grant of Trade License 5 Renewal of Trade License 6 land Fossession Certificate 7 Issuance of LP 8 Non-encumbrance certificate 9 ‘NOC for mortgaxing govt. allotted land to financial institutions / banks for obtaining loan 10 Issue of License (Retail / wholesale of IMFL) — 1" Renewal of License (Retall / wholesale of IMFL) 2 Issuance of Birth Certificate 13 Issuance of Death Certificate [aa NOC on land Encroachment 15 Issuance of Ration Card (8PL) 16 Issuance of Ration Card (APL) 7 Issuance of Learner's License [18 | issuance of Driving License 19 Renewal of Driving License — - : 20 Transfer of Ownership ofVehide 2 Issuance of Registration Certificate of Vehicle ae Deputy Commissioner ‘Anjaw District, Hawai (A.P)‘TIMELINES FOR DISPOSAL OF SERVICES. Commissioner Commissioner of the Department sh | Department List of Services| Designated Time Limit_| 2"! Appellate | Time Limit No Officer for Disposal | Authority | for Disposal by the 1” by the 2nd Appeliate Appellate : : 7 Authority ‘Authority 1 | Deputy Issuance of PRC pc 15 days Secretary/ | 15days | Chief Secretary | 15 days Commissioner | Certificate Commissioner of the Department [2 | Deputy Issuance of Income Dc 15 days Secretary/ | 15days | Chief Secretary | 15 days Commissioner | Certificate Commissioner of the Department 3 | Deputy Issuance of ST Certificate | DC 15 days Secretary/ | 15days | Chief Secretary | 15 days Commissioner Commissioner of the Department 4 | Deputy Grant of Trade License [OC | A month Secretary/ | month | Chief Secretary | 1 month Commissioner Commissioner of ‘the Department 5 [Deputy —_| Renewal of Trade License | DC 30 days secretary/ | 30days | Chief Secretary | 30 days wy Deputy Commissioner Anjaw District, Hawai (A.P)6 | Deputy Land Possession bc 15 days secretary/ |15days | Chief Secretary | 15 days, Commissioner | Certificate Commissioner of ‘the Department 7 | Political Issuance of LP co J EAC] 15 days secretary/ | 15days | Chief Secretary | 15 days Department (Permanent Commissioner of [| [lemporary) the Department el 8 | Political Non-encumbrance oc 15 days, Secretary/ | 1Sdays | Chief Secretary | 15 days Department | certificate Commissioner of - | the Department 3 ‘9 | Political NOC for mortengng govt De 15 days Secretary/ | 15days _| Chief Secretary | 15 days Department | allotted land to finan Commissioner of institutions / banks for the Department obtaining loan a 7 10 | Taxand Excise | Issue of License (Ret month Seeretary/ | Amonth | Chief Secretary | 1 month. Department | wholesale of IMFL) Commissioner of the Department | 11 | Taxand Excise | Renewal of License De month Secretary/ | 1month | Chief Secretary | 1 month Department | (Retail / wholesale of Commissioner of | IMF) the Department 12 | Eco & Statistics | Issuance of Birth 50 (Stat) | 15 days Secretary/ | 15day _| Chief Secretary | 15 days Certificate Commissioner of, es ana el ne the Department 13 | Eco & Statistics | issuance of Death 050 (stat) | 15 days Secretary/ | 15 days | Chief Secretary | 15 days Certificate Commissioner of the Department _ 1a | Land NOC on Land! oC 15 days Secretary/ | 15 days | Chief Secretary | 15 days | Management | Encroachment ‘Commissioner of the Department YY Deputy Commissioner Aniaw District, Hawai (a.p)| pFcso |a month 15 [Food & Civil tuance of Ration Card Secretary/ — [1month | Chief Secretary | 1 month Supplies (6Pt) Commissioner of a the Department 7 | 16 | Food & Civil | Issuance of Ration Card | DECSO A month Secretary/ | 1month | Chief Secretary | 1 month ‘Supplies (apt) Commissioner of s the Department 17 | Transport | Issuance of Learner's | DTO 15 days Secretary/ | 15 days | Chief Secretary | 15 days Department | License Commissioner of i ‘the Department 18 [Transport | Issuance of Driving oro 15days | Secretary/ 15days | Chief Secretary | 15 days, Department | License Commissioner of the Department 19 |Transport | Renewal of Driving bro 15 days Secretary/ | 15days | Chief Secretary | 15 days [Department | License Commissioner of L | the Department 20 |Transport | Transfer of Ownership of | TO 2 month Secretary/ | imonth | Chief Secretary | 1 month Department | Vehicle Commissioner of the Department 21 | Transport Issuance of Registration | O10 month Secretary/ —|1imonth | chief Secretary | 1 month Department | Certificate of Vehicle Commissioner of the Department gor Deputy CommissionerHOW TO AVAIL SERVICES No S|] Name of the | Supporting Documents Required Contact Person Contact Person (For Hawai HO) __|__ (For Hayuliang Sub-Division) Wandatory: ‘Name of Offcer- Smt. Taba Milka Name of Oficer- Miss Rimi Giogi "Verification document from GU/MGB and Admin | Designation:- Cree officer officer (Urban) of Father/ Guardian corresponding to Present Address Or of Father/ Guardian corresponding to Present Address 1 Passport-szed Coloured Phato 4 Copy of Birth Certificate tested copy of Land Allotment Passbook Attested copy of Land Possession Certificate (Rural) -d copy of Fathers ST Certificate tested Copy of Applicant's Permanent Resident Contact No. : (@) Mobile No. ~ 9402410988 ‘e-mail ID tabamitka@gmail.com {} Landtine wo ‘email D:-rimigiogi11@gmail.com Department, Government of (Governme or = Identity proof (Voter ‘Arunachal Pradesh stating the relationship Parents’ ST Corticate/ Birth Corficate (Non: Local Executive Magistrate ID/PANW/Aadhaar/Passport/Oriving Licence) e-mail ID rupisiboh@gmail.com Certificate Dependent | Mandatory: Name of Officer Mise Rimi Giogi Certiicate | + Yerfcation letter of Parents by Heed ofthe ~ 9402741723, 7628982634 line No.- * inigiogit1@gmail.com AY eect! Anjaw District, Hawai (A.P)Theome ‘wandatory ‘Name of Officer Smit Taba Milka Certificate | * Salary Statement for last 12 months fromDDO | Designation Cirde officer (Government Employee] Or Certificate From BDO (For Rural aress) or Certificate from DAO, DHO, OVO, ete [For persons having income from ‘Agriculture, Hortcuture and Veterinary Sources) {APST Non-Government Employee) or FT Return/ Form 16 (Non APST Non-Government Employee) nal: root of Address: Attested copy of Voter's ID Card Ahaar Card/ LPC/ Land Allotment Passbook/ Ration Card/ LPG Card Dever's Lice ‘of Recommendation by Head of the ‘Department, Government of | ‘Arunachal Pradesh (Government employee) or Police Veriication Report from the local Police Station (Non-Government ‘eal ID:-ruplrsiboh@gmall.com employee) Or Letter of Recommendation by the Head of Educational institution (Student) ‘Passport sized Coloured Photo = Miss Rimi Goat Designation:- circle officer {2} Mobile No. — 9402741723, "7528982608 Permanent | Mandatory: zi Name of Officer Smt Taba Milka ‘ame of Officer Miss Rimi Giogh + _Vernfication document from GB/HGB and Aden Designation:- Gree officer Officer = Attested copy of Land Allotment Passbook (2) Mobile No. ~ 9402410988 (Urban) of Father/ Guardian (0) Landline No.- corresponding to Permanent Address e-mail ID-tabamnilka@ gmail.com ‘Anjou Distt, Hawai (AP)OF Attested copy of Land Possession Certificate (Rural) of Father/ Guardian corresponding te Permanent Adress dering of previous PRC, in case f Change address :- FiigioglLi@gmaileam Temporary Residert ‘Mandatory: Category 1 = APST (Government) ‘Appointment Order/Transfer Order/Govt Identity rd (Category 2: APST (Business) ‘APST (General) + Gout. Identity Card /UPC/Land Allotment assbool/Trading License of Guardian + ST Certticate Category 4: Non APST (Government) + Appointment Order/Transfer Order/Gowt. entity cord ‘inner Line Permit Category 5: Non APST (Business) * Govt. Identity Card /Trading License of Guardian ‘Name of Officer Smii. Taba Milka Designation: Ciel officer Contact No. Mobile No.~ 9402410988 ine Now = tabamilka@gmal.com (@) Mobile No,— 9402781723, 7674982694 YY Deputy Commissioner a DTC, Hawa (A PyLive Birth Registration "Name of Officer She Sotaiur alist Designation: fc ADC (EAC) | Death Registration ST Certificate ‘e-mail ID: tabamilka@gmail com Permanent i = Smt Taba Milka ‘Anjan District, Hawai (AP)Birth certitiate/identity proof Namie oF Officer- Miss Rimi Giogi Designation: Circe officer | Contact Na. : (a) Mobile No. ~ 3402781723, Tre ientty | 3} Passport size photo 2 Nos | cara mal 0 taorikae gmscom Name of Oficer= Svat Tabs Mika cle fear Inca 1], Application form tobe submited through 6 | contest for lo. ~ saoasi0ne8 ost 2) bama@emalcom ‘Name of Officer:- Smti. Taba Milka so atigin ten axeckive:. | DEReeaane Crit aticae a ation ado before exceutve | Desitaton- 7 | certieat for es fcatefoter card any vesientat prot Detignaton Cie ocr ae Contact Wo. conta No, | pe No. 94024:0888 (a) Mobile No. ~ s402741723, bamilka@gmal.com 7628982694 Photo inner ‘Name of Officer Sm. Taba Milken Circle officer {@) Mobile No.~ 9402741723, 7628982698 (bande No. : Dagny (Sen Anjaw Distict, Hawal (A.P)Name of Officer: Smt Taba Milka 2. Photo copy (@) Mobile No. ~ 9402741723, card/driving seers (©) tan email {14@gmailcorn | ST Certificate Name of Officer: She Kalen Tatin Designation: ‘Superintendent Tax & Excise New »/MOC from JE PWO Ain sa town area ‘Name of Offcer- Shri Kalen Tatin Trade License Renewal with original TL. book. 13) | ec 2 —-ASpergovt noms pee Land 14)| Allotment | 3 —s Centifeate ae (0) Landline No.- = Deputy Commissioner Anjaw District, Hawai (AP)[ ‘email D:- de-anjaw-arn@nicin "Name of Officer» Shri Talo eran NOC {for Designation: Deputy Commistner eh OREN )4. Formate Srweyrepee te Md | « seme LI | {) Landline No.- e-mail |D:-d¢-anjaw.am@nicin GRIEVANCE REDRESSAL MECHANISM, € office (Hawai, HO) is designated as the grievance redressal officer for the purpose of services delivered from Deputy Commissioner Office. Name of the Officer: SmtiN.K. Namchoom, SDO Hawai Email I nkchautang@gmall.com Contact No: 94360051629, You can also put your grievance/feedbacks in the Grievance Box placed in front of the office or can e-mail to - d-anjaw-arn@nic.in ‘ADC (Hayuliang) is designated as the grievance redressal officer for the purpose of services delivered from Additional Deputy Commissioner Office, Hayuliang, Name of the Officer: Sri Sotailum Bella fe ADC (EAC), Hayuliang, Email id bollasa@reditfmail.com Contact No: 19436256224, 8731052812 ‘You can also put your grievance/feedbacks in the Grievance Box placed in front of the office or can e-mail to - bellaisa@redifmail com yy Deputy Commissioner‘EXPECTATIONS FROM SERVICE RECIPIENTS 1) Submission of applications in completes with requisite documents and fee. 2) Timely submission of applications to avoid last minute hurry. FEEDBACK FROM THE CITIZENS/STAKEHOLDERS MONITORING. REVIEW MW youare not satisfied with any service, please contact Designation Name Contact Nor email D: WhatisApp Nor Shri Tao eran 336256688, deanjawarn@niein 9436053080 Te A Tom Baler EAC) encase, aTaIomEI? | belaRa@reditinali@om Peo Sub Ovi FC Ranchos 96360051629__| —nechautang@gmailcom SesI629 sm Taba Mika 902410868 taomikawegmal.com Miss Rim og 3902742723, rimigigi 1 @ gai com 8787700807 | 620982694 ice offeer Sh Tames Dado ‘9407943673, 7085955883 | jmidado@pral.com TORSBESSES a) Ute {ato Jere) Deputy Commissioneer ‘Aanjaw District (A. Deputy Commissioner Anjaw Dis