FIGmd India Letter of Employment - Pratiksha Kadam

Ref: APP/FI1675/2022 Date: 25th March 2022
Ms. Pratiksha Kadam,

8237907664
Subject: Letter of Employment
Dear Pratiksha,
With great pleasure, we invite you to be an integral part of FIGmd (India) Private Limited
(“Company”) as an employee.
With reference to your recent application and the subsequent interview/s you had with us,
the Company is pleased to confirm your appointment as Associate Software Engineer at L3
Level.
This Letter sets out the terms and conditions of your employment with the Company and
supersedes all previous agreements and arrangements, whether verbal or in writing,
between you and the Company.
The terms & conditions of the employment are as follows:
Date of Commencement:
Your employment with the Company shall commence from 28th March 2022 (“Date of
Employment”).
Compensation:
Your cost to company (CTC) will be INR 3,25,008/- per annum (Rupees Three Lacs Twenty-
Five Thousand and Eight only). A detailed breakup of the CTC is set out in the
Compensation sheet in Annexure A. You understand and agree that the employee benefits
will accrue with effect from your Date of Employment.
Your compensation consists of Basic Salary, House Rent Allowance, other allowances and
benefits as per Company’s prevailing policies. Employee and Employer’s PF contribution,
Gratuity and any other deductions as per statutory compliance and will be debited from
your CTC. Your compensation is confidential and shall not be discussed or disclosed to
anyone within or outside the Company without the prior written permission from the
Company.
Probation & Confirmation:

All new Associate shall be on probation for a period of Six month(s) from the date of joining
and may be confirmed as a permanent employee upon successful completion of the
probation. The employee would be confirmed on the 1st day of the month succeeding the
month of completion of probation of six months from the date of joining the Company or
after the period of probation, whichever is later.
Your probation period can be extended at the Company’s discretion if your performance is
not found satisfactory by the management. Such extensions shall be communicated in
writing by the management. Till such time as the confirmation letter is issued to you by the
Company, you shall continue to be on Probation.
FIGMD (INDIA) PRIVATE LIMITED

Bldg B1, 6th Floor, Symphony IT Park, Nanded City, Sinhagad Road, Pune 411041, Maharashtra, India
Off : 020-66879009 wesite: www.figmd.com CIN: U72900PN2016FTC165476
© Copyright FIGmd 2021. All Rights Reserved
Performance Management System:
Performance review drives performance excellence in the Organization. All employees are
eligible for an annual performance review. The performance review cycle is from April to
March every year. There would be Quarterly, Mid-year and Annual performance reviews. To
become eligible for performance review annual cycle for the current year, you should be in
the organization for minimum of 6 months from your date of joining.
Compensation Progression:
Your compensation revision/progression shall depend upon your annual performance and
business performance in the current appraisal cycle (April-March) and such change in the
compensation, in no case shall be automatic and/or as a matter of right. You will be eligible
for a compensation revision if you have joined on or before 30th September in the appraisal
year. In any other case, the review shall take place in the subsequent appraisal cycle.
Your salary review will be subject to the policies of the Company which may be altered and
implemented by the Company from time to time.
Leaves and Holidays:

In addition to the paid holidays under the applicable laws, you will also be entitled to leaves
in accordance with the policies of the Company. Any leave entitlement must be taken in
accordance with the policies.
Location:
You will be working at FIGmd (India)Pvt Ltd. 6th Floor, Symphony IT Park, Nanded City,
Sinhagad Road, Pune-411041.However, your services are liable to be transferred to any
other establishment, office, branch, department of the Company or subsidiary, associate or
affiliate of the Company in India or abroad/existing or to be established - at a later date- at
the discretion of the Company. Such a transfer shall not entitle you to ask for the benefits
than those you are entitled to as on the date of the transfer.
In the event of such transfer, your remuneration and emoluments will not be adversely
affected. However, you will be governed by the policies, rules, and regulations of service
applicable to the new assignment or prevailing in those establishments/ offices/ branches/
departments/ company.
Working Hours:
l The Company typically observes a five-day working week (Monday - Friday) with
weekly off on Saturday & Sunday.
l The Company’s hours of operations are from 9:00 AM to 6:00 PM
l The Company observes a 9-hour workday which includes 60 minutes break
l Employees are expected to be productive for at least 8 hours a day with a monthly
reconciliation
l It is expected that all employees will work from office, as applicable on all working days
l Depending on organizational requirements or project contingencies, working hours for
specific employees, groups of employees or all employees may be modified / altered
from time to time prior to managers approvals.
l Notwithstanding anything stated herein, the Company reserves the right to require you
to work different or longer hours and/ or at weekends or other public holidays, if
necessary, for the proper performance of your duties.
Based on the business requirements, you may be required to work in shifts as per
Company’s policy.
Changes in Personal Details:

Any change in your residential address, telephone numbers, marital status, and academic
qualifications should be notified in writing to the Company. All communication will be
addressed to you on the last known address notified by you and it will be presumed that
you have received such communication addressed to you.
Retirement:
The age of retirement from the Company’s employment shall be on attainment of fifty-eight
(58) years. For this purpose, the date of birth considered will be as per the certificate of
proof of age submitted by you at the date of joining the Company. In case the last day of
your employment falls on a non-working day, your last day of employment shall be the
immediately preceding working day.
Agreements:
You are required to sign an Intellectual Property, Non-Disclosure and Confidentiality
Agreement (“Confidentiality Agreement”) effective from the date of joining. The
Confidentiality Agreement is to ensure that all proprietary and confidential information,
documents, literature, invention made or obtained during your tenure with the Company
shall not be utilized by you at any point to undermine the interests of the Company.
Non-Solicitation:
It is agreed that during the period of the employment, there under, and for 36 months
following the termination of your employment for any reason whatsoever, you shall not
directly or indirectly provide any services to any of the Company’s client or to any other
company or entity doing similar business without the express, prior written consent from
the Company with or without remuneration.
You further agree that you will not solicit or entertain offers from any of the existing or
former clients of the Company, whether for yourself or on behalf of any other entity or in
any manner attempt to induce any of the clients of the Company withdraw or reduce their
business from the Company. You further agree that you will not solicit any employees or
consultants of the Company or induce them into terminating their contractual agreements
with the Company.
Background Information and Checks:

This letter of employment has been issued to you based on the information furnished by
you about yourself in your resume. The Company may, at its discretion conduct background
checks prior to or after your expected joining date to validate your identity, the address
provided by you, your education details and details of your prior work experience, if any,
and to conduct any criminal checks. You expressly consent to the Company conducting such
background checks. In this connection, you are required to furnish the documents listed
herein.
If the Company is not satisfied, in its sole discretion, with the outcome of the background
checks, the Company reserves the right to withdraw this Offer and/or to terminate your
services immediately without notice and compensation or to take any appropriate action
against you.

Separation:
Your services in the company may be terminated by either party by serving two (2) months’
notice or salary in lieu thereof. However, the Company shall have the right to terminate
your services without notice for any misconduct, including those set out below or as may be
prescribed under applicable laws or under any policies of the Company. Acceptance of
salary in lieu of notice shall be purely the discretion of the Company and the same shall
among other things depend upon the exigencies of work, completion of the assigned
project etc.
a. For non-performance of any duty assigned to you pursuant to this agreement;

b. Not carrying and displaying at all times appropriate Company identification;
c. If you have conducted yourself in any way that is inconsistent with the due and
faithful discharge of your duties or the terms of this agreement;
d. If you have indulged in any form of harassment, including sexual harassment, or
other discriminatory behavior;
e. If you have willfully disobeyed a lawful or reasonable order from the Company or
the Policies of the Company;
f. If you have been absent from service without notice in writing or without sufficient
reasons for 7 days or more;
g. If you have caused grave damage to the property of the Company;
h. If you are found to have committed any dishonest act or by your actions and/or
omissions, bring the Company, its officials or any other person connected with the
Company to disrepute;
i. If you are found to be bankrupt or you have been guilty of borrowing money from
other staff or customers of the Company involving misuse of your official position in
the Company;
j. If you have committed any fraud or have assisted in the conduct of a fraud, or have
otherwise not been ethical and diligent;
k. If you have been found to be grossly negligent in the conduct of your duties;
l. If you have made or given a false statement or document testifying to your ability or
competence or relating to your state of health knowing that it is false;
m. If you have been found to be under the undue influence of drugs or alcohol during
office hours or business events;
n. On any other acts of misconduct including without limitation conviction for criminal
offences, disloyalty, moral turpitude etc. not befitting your position in the Company;
and/or
o. If you have breached the provisions of the agreement/policies or provisions of
applicable law including Companies Act.
Upon termination & acceptance of the separation notice as part of separation formalities,
you shall immediately and not later than last working day from the date of termination or
acceptance of the separation as the case may be, before you are relieved, hand over the
papers, laptops, data drives, documents, keys, all soft wares, correspondence, specifications,
books, data, confidential Information, drawings and any other property of the Company
provided/ made available to you and shall not make or retain any copies of these items.

Information Security and Dedicated employment:
The Company’s information security policies, procedures and requirements are in addition
to the ones set forth in The Information Technology Act, 2000 by the government of India.
Offender shall be prosecuted to the fullest extent of the law.
You are responsible for complying with the level of access control given to you to ensure
privacy & Security of company information and communication as per HIPAA Policy. If the
business relationship with any associates or vendors demands disclosure of company’s
confidential information, immediately prior to such disclosure a Non-Disclosure agreement
should be signed by both parties.
You agree not to undertake employment, whether with or without remuneration whether
full-time or part-time, as the Director / proprietor / Partner / Member / Employee of any
other organization/ entity engaged in any form of business activity without the written
consent of FIGmd (India) Private Limited. The discretion to grant consent in this regard
shall be solely of the company and the consent if given can be withdrawn at any time at the
discretion of the Company.
Data Privacy:
FIGmd has adopted the following privacy policy principles.
FIGmd may, subject to compliance with applicable laws, collect, store, use and disclose
information about individual employees which may constitute personal data under the
Indian Government Laws for business purposes.
You consent to your personal data being processed for general employment and
administration-related purposes including:
l Administering relationships services.
l HR Operational purposes Conducting market or customer satisfaction research.
l Providing individuals with information concerning products and services which we
believe shall be of interest.
l Compliance with any requirement of law, regulation, associations, voluntary codes
we decide to adopt.
l The detection, investigation and prevention of fraud and other crimes or
malpractice.
l For the purpose of, or in connection with, any legal proceedings (including
prospective legal proceedings), for obtaining Legal advice or for establishing,
exercising or defending legal rights.
The personal data may be disclosed to FIGmd management, auditors, service providers,
regulators, governmental or law enforcement agencies or any person, FIGmd reasonably
thinks necessary for the processing purposes outlined above. Minimal data will be shared
with the authorized entity as per the requirement only. The action taken after a violation if
encountered is as follows:
• All violations shall be reported to Security Committee.
• A person shall be issued a warning or shall face stricter action depending upon
nature of incidence for the first time of the violation.
• Any further violation on the part of the same person should result in strict
disciplinary action up to termination of employment.

Code of Conduct:
Employees covered by this policy are expected to fulfill certain duties and expectations that
support the vision, mission and values of the Company. They are expected to conduct
themselves in a manner deserving of trust. You agree to adhere to the expectations, policies
rules and regulation of the organization specified as Standard Code of Conduct in General
Terms & Conditions of Employment. Subsequent disciplinary actions are described in

company’s Disciplinary Policy.
Payments Recovery Clause:

Any loan taken for the purpose of training & development from the company or amounts
paid in terms of Joining Bonus, Retention Bonus, and Relocation Bonus is treated as an
advance payment and nullified at the year end from the date of joining. However, if you
have availed above benefits, and resign from the Company within one year from your date
of joining, the amount paid by the Company towards advance payment shall be paid by you
to the company before relieving.
Representations and Warranties:

You represent and warrant to the Company that:
a. You have been provided with a copy of this agreement for review prior to signing it;
b. You have reviewed the agreement and that you understand the terms, purposes,
and effects of this agreement;
c. You have signed the agreement only after having had the opportunity to seek
clarifications;
d. You have been given a copy of the signed agreement for your own records;
e. You have not been subjected to duress or undue influence of any kind to execute
this agreement and this agreement will not impose an undue hardship upon you;
f. You have executed this agreement of your own free will and without relying upon
any statements made by the company or any of its representatives, agents, or
employees;
g. This agreement is in all respects reasonable and necessary to protect the legitimate
business interests of the company;
h. You have all requisite power and authority, and do not require the consent of any
third party to enter into this agreement and grant the rights provided herein;
i. The execution, delivery and performance of this agreement by you does not and
will not conflict with, breach, violate or cause a default under any contract,
agreement, instrument, order, judgment or decree to which you are a party or by
which you are bound;
j. You are not a party to or bound by any employment agreement, non-competition
agreement or confidentiality agreement with any person or entity other than the
company and/or its group companies or affiliates;
k. After the execution and delivery of this agreement by the company and you, this
agreement shall be valid and binding on you, enforceable in accordance with its
terms;

l. The services performed by you and all items and/or materials furnished by you in
connection with or as a result of such services shall not infringe upon or violate the
personal, civil, or property rights, or the rights of privacy of, or constitute a libel,
slander, or unfair competition against or violate or infringe upon any common law
right, copyright, trademark, trade name, or patent, or any other right of any person
or entity;
m. You will not execute any instrument or grant or transfer any rights, titles, and
interests inconsistent with the terms and conditions of this agreement; and
n. You represent that you are legally permitted to be employed in india.
Indemnity:
You hereby agree to indemnify, defend and hold harmless the Company, from and against
any and all losses, suffered or incurred by the Company as a result of your employment as
Associate Software Engineer of the Company, and which arise out of, or result from or are
connected with (i) any event which occurred during the period of your appointment as the
Associate Software Engineer of the Company, whether discovered then or subsequently; or
(ii) any misrepresentation in, inaccuracy in or breach by any of the representation and
warranties provided by you.
Waiver
No failure by a party to exercise, nor any delay by the party in exercising, any right, power
or remedy hereunder shall operate as a waiver of that or any other right, power or remedy
of the party, nor shall any single or partial exercise of any right, power or remedy preclude
any other or further exercise of that or any other right, power or remedy.
Severability:
Each provision of this agreement is severable and distinct from the other and if at any time
one or more of such provisions is or becomes invalid, void and/ or illegal, the enforceability
of the remaining provisions hereof shall not in any way be affected or impaired thereby.
Assignment:
You shall not transfer, assign, or otherwise convey this agreement and all or any of its rights
and obligations hereunder to any party, except with the prior written permission of the
Company.
Jurisdiction:
This appointment letter shall be governed by the laws of India and any dispute that may
arise from or as a result of or relating to this letter or your employment with the Company
shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra, India.
We take this opportunity to congratulate you on your selection and look forward to a long
and mutually beneficial association. We trust that our relationship will be guided by a quest
for excellence in all facets of our interactions.

By signing this letter, you communicate your acceptance of the contents of this letter and
confirm that this letter supersedes any and all offers, promises made or accepted between
yourself and the Company with regard to terms of your employment and the compensation
thereof, whether made orally or in writing. Any changes made to this letter shall be in
writing and shall be signed by both parties.
We welcome you to FIGmd (India) Pvt. Ltd. family and look forward to a fruitful
collaboration.
Kindly signify your acceptance on the duplicate copy of this letter as a token of acceptance.
Sincerely,
For FIGmd (India) Pvt.Ltd., For Employee,
Ameya Gokhale Name:

Senior Manager-Human Resources Location:
Date:

Annexure A
Salary Break Up
% As per Sal.
Sr No Particulars Amount in INR L3
Structure
I Monthly Gross Earnings
Basic 11,000 40.00%
HRA 5,500 50% or 10%
Transport Allowance 1,600 As per grade
Statutory Bonus 916 8.33% or 1750
Telephone Reimbursement Allowance 0 As per grade
Food Allowance* 2200 2200
LTA reimbursement 2000 As per grade
Other Allowance 1189 Bal. Fig.
Gross-Sub Total 1 24,405
II Employer Contribution
Provident Fund 1950
ESIC 0
Gratuity 529
Health Insurance SA Rs 2 L + Accidental
200 No. of lives 1
Insurance Premium SA Rs 10L
Sub Total 2 2,679
III Employee Contribution / Deductions

Profession tax 200
Provident Fund 1800
ESIC 0
Sub Total 3 2,000
IV Net Pay 22,405

V Monthly CTC 27,084
VI Annual CTC 325,008
Note:-The income tax will be deducted as per income tax rules.
*A non taxable component which will be included on request. Employee will be provided with HDFC meal card
post joining.
Job Description
Job Title: Production Support - L2
Location: Pune
Reports to: Lead - Production Support - L2
Purpose of Position:
The Production Support is responsible for serving as the primary point of contact to
facilitate the resolution of client issues, deploy, train on new products and services, and
provide best practice solutions to ensure the most efficient usage of FIGmd technology and
resources. The PS will maintain a professional working relationship with clients and internal
staff and perform duties in the areas of issues resolution, planning, analysis, problem
solving. The PS must ensure that all the technologies required to sustain the customer end
is being monitored to ensure zero downtime and a smooth customer experience.
Major Responsibilities
• Develop an in-depth understanding of client business practices and clearly define

how to best support their business.
• Act as an advocate for the client by communicating their business needs and
priorities to decision makers and administrators.
• Apply analytical skills to provide meaningful data to clients and make
recommendations that support mutually beneficial business objectives through
better utilization of the available products and services.
• Conduct regular reviews to monitor and report account status. Provides regular
two-way communication between the client and team.
• Promoting positive relationships with assigned registry clients focused on
maintaining high overall customer satisfaction and maximum utilization of FIGMD
technology and processes.
• Perform BAU operational activities for Registry on-boarding as per the agreed time
lines.
• Ensure all tickets are monitored and worked upon as per the SLA.
• Highlight/Escalate any tasks stuck due to dependencies from other teams
(internal/external) to relevant escalation points.
• Ensure all the data complies with legal regulations.
Competencies:
General Skills:
• Team Player, Flexible

• Strong written and verbal communication skills
• Aggressive but level-headed to handle issues
• Right Attitude and Proactive - with goal to get things done

Technical/Domain Skills:
• PS must have excellent knowledge of end to end SDLC, SLA management and be
familiar with ITIL framework.
• PS must be proficient with MS-SQL, DB structure, MS Office, MS Windows, and
other business-related computer skills required in order to cater to the business
requirements and enhance customer relationships.
• Hands on experience in Linux/Unix , Cassandra, Mongo DB, Big Data & Hadoop is
plus
• PS must be a self-starter and be able to work independently and in a team
environment, ability to learn new technology or processes quickly is a plus.
• PS must be able communicate effectively both written and verbally to groups of
people and/or individuals at all levels of an organization, including CAS, ETL, CRA,
Core Development, PMO and other teams.
Education (Required): Technical Graduation stream (BE / BCA etc.)
Work Experience (Required): 2-5 Years in L2 Support (Production and/or Application)

Environment.
Conflicting Demands: Flexible to work in rotational 24 X 7 shifts
Note:
The Job Description is subject to change from time to time, as per the requirements of the
Company and the competencies / qualifications you may acquire in future.


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FIGmd India Letter of Employment - Pratiksha Kadam

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Ref: APP/FI1675/2022 Date: 25th March 2022

Ms. Pratiksha Kadam,

Subject: Letter of Employment

Probation & Confirmation:

FIGMD (INDIA) PRIVATE LIMITED

Leaves and Holidays:

Changes in Personal Details:

Background Information and Checks:

FIGMD (INDIA) PRIVATE LIMITED

a. For non-performance of any duty assigned to you pursuant to this agreement;

FIGMD (INDIA) PRIVATE LIMITED

FIGMD (INDIA) PRIVATE LIMITED

Terms & Conditions of Employment. Subsequent disciplinary actions are described in

Payments Recovery Clause:

Representations and Warranties:

FIGMD (INDIA) PRIVATE LIMITED

FIGMD (INDIA) PRIVATE LIMITED

Ameya Gokhale Name:

FIGMD (INDIA) PRIVATE LIMITED

Gross-Sub Total 1 24,405

Sub Total 2 2,679

III Employee Contribution / Deductions

Sub Total 3 2,000

IV Net Pay 22,405

Reports to: Lead - Production Support - L2

• Develop an in-depth understanding of client business practices and clearly define

• Team Player, Flexible

FIGMD (INDIA) PRIVATE LIMITED

Education (Required): Technical Graduation stream (BE / BCA etc.)

Work Experience (Required): 2-5 Years in L2 Support (Production and/or Application)

Conflicting Demands: Flexible to work in rotational 24 X 7 shifts

FIGMD (INDIA) PRIVATE LIMITED

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