Professional Documents
Culture Documents
A version of this seminar was published in Spanish as: Gómez R. Gestión de políticas públicas:
aspectos operativos. Rev. Fac. Nac. Salud Pública 2012; 30(2): 223-236.
3
rules, ensure its consistency with the legal recognize the importance of an appropriate
system, and support the legitimacy of the planning model that supports policy
directives. The legal basis for a policy may management and define, at least, the
be necessary in order to assure its viability following core elements of the directives:
and legitimacy. However, legal basis could
be insufficient by itself to grant the • The objectives or expected results.
expected results. The provisions to ensure • The appropriate strategies to be
legal consistency are even more important implemented in order to achieve the
in cases where policies affecting individual objectives or expected results.
rights, and when penalties for infringers are • The necessary human, technical and
contemplated. financial resources.
• The criteria for monitoring and
4.3.2 Administrative devices evaluation.
12
Figure 1. Public policy analysis: Points to take into account
e) Results. This analysis focuses on the and require solution by the groups in
effects, favorable and unfavorable, of power. Usually, the problem is the result of
the policy on the issue addressed (direct conjunctural issues that capture the public
results) and on other sectors (indirect interest. It may also occur that a public
results). Impact analysis seeks to policy already exists, but new conditions
demonstrate that certain observed affect the groups in power demanding the
changes result from the policy and not adjustment of the guidelines. In every case,
from other condition; this is not always for engaging in policy formulation, the
possible, because the problems that are situation must be also well known by
the subject of a policy often respond to politicians and decision makers as a
complex dynamics. situation that menace their own interests.52
Getting these actors to take the problem as
4.6 Formulation of a public policy their own and decide to solve it by means of
an explicit public policy is not always a
Social problems approach the political simple task. Figure 2 shows, in an idealize
agenda through different routes, which are scenario, some of the major processes
rarely predictable or controllable. involved in the formulation of a public
Sometimes a situation becomes a public policy. The figure looks simple; however, we
issue by a cumulative process of pressures, must take into account that political
tensions and historical dissatisfactions that processes are seldom linear, sequential, not
affect the stability of the political system adjusted to ideal conditions.
57
Figure 2. Processes involved in the formulation of a public policy
11
From a technical perspective, the dissemination of evidence, propaganda,
formulation of a public policy may legal actions, and social mobilization.
involve the following, closely related
processes: The positioning of a problem on the
agenda seldom occurs unintentionally,
passively or at random. In practice,
4.6.1 Formulation and visibility of the positioning is usually the product of an
problem as a matter of public interest group that gets to influence
interest decision makers, and whose success
idepends on its organizational capacity,
This is one of the most complex its availability of resources, and its links
components of the process, because it to the political apparatus. Moreover and
involves multiple situations, actors and notably, it is necessary recognize that
interests that relate to one another in governments do not always represent a
uncertain ways. Among the conditions homogeneous interest, and sometimes
that influence positioning an issue on the they become the space of confluence of
public agenda, the following are different power groups, often inspired by
particularly important: a) the interests of competition or common interest. The
governors, b) the interests of the legitimacy of governments can be highly
different economic, political and social variable, as much as their ability to
groups capable of exerting pressure on control the political agenda. Additionally,
governments, c) the pressures of due to the growing influence of
international organizations on the neoliberal ideologies, sovereignty of
political system, and d) the role of States is increasingly limited and
media.53 Throughout the process of constrained to certain action fields
recognition, definition and assessment of imposed by international banking
a problem as a priority issue, each of superpowers and by trade agreements.
these groups uses the resources at their To sum up, the centers of power and the
disposal to impose their own interests on actual decision makers are not always in
the decision by applying systematic the Government, and this should be clear
pressure strategies that are neither to other stakeholders when designing
always known by the actors under their strategies.
pressure, nor subject to technical
management. One of the most important According to this, the ability of an
resources has to do with access and interest group to control the political
control of the mass media.54 Because of agenda and influence any decisions may
this complex conflict of interests, the depend on the following actions:
more powerful group will not only decide
which issues are included in the agenda,
but also how to interpret and present 4.6.1.1 Grounding the arguments
them publicly. During this phase,
subordinate groups interested in the This action implies collecting and
issue can also affect the decision through systematizing information on the
their own strategies: advocacy, lobbying, situation which we want to regulate, by
12
specifying: a) its definition in operational studied. Reports suggest that knowledge
terms that be amenable to intervention, management can optimize policy
b) its causes, c) its consequences, d) its decisions; however, this process does not
tendency, e) its social, political and happen mechanically, and it may be
economic impact, and f) its meaning to associated with multiple conditions,
the public. including the political contexts, the
characteristics and stereotypes of actors,
During this phase, it is particularly and the degree of interactions between
important to seek, review, evaluate, and academics and politicians.60 61 62 63
interpret the evidence, understood as
the best information obtained from the 4.6.1.2 Stakeholder Analysis
available sources.55
The term "stakeholder analysis" (also
Concerning to public health policies, called by some technicians "stakeholder
literature has coined the concept of mapping") refers to the characterization
"evidence-based public health", defined of social agents currently and potentially
as the development, implementation and affected by the situation, and interested
evaluation of interventions to promote in the results of the policy. Those social
and protect health applying the agents involved constitute a
principles of scientific reasoning.56 57 heterogeneous and dynamic group that
Technicians propose arrange the includes: individuals and institutions
evidence in an orderly and either negatively or positively affected by
comprehensive manner, including not the problem: those interested in
only published scientific information but maintaining or changing the situation;
also the lore and the knowledge acquired and those who could influence the
by the group based on their decision such as specific sectors of the
experiences.58 59 To substantiate the population, guilds, economic groups,
arguments, one should bear in mind that academics, international organizations,
the data itself does not explain the political parties, public officials,
situation if it has not been properly governors and, especially, the media.
valued from technical perspectives Each of those involved may have their
(validity, reliability, applicability, and own view of the problem, derived from
practicality) and from moral criteria (such their particular interests. The stakeholder
as the ethical, legal, and cultural codes in analysis refers to the early, systematic
force). The approaches that propose and continuous identification of the
"evidence-based policies" have been interests that intersect in relation to the
object of a heated debate. Critics have problem and its possible solutions, and to
questioned the inconvenience of the evaluation of the forces resulting
extrapolating to the field of social from this interaction.64 To do this, it is
sciences a notion of evidence that has essential to take into account each of the
presented difficulties even in natural persons and agencies interested in both
sciences. Moreover, the gap between the problem and the possible solutions,
knowledge management and thus characterizing the function or
policymaking has been also widely activity that assumes such actor, his
13
interests, his potential and his many of these practices, and that they
limitations. Lastly, it is important also to are part of secret and hidden agendas of
value the implications of actors’ roles in governments, even in those countries
the process. From a technical that boast of their democratic
perspective, stakeholder analysis foundations. Faced with these practices,
requires three groups of complementary other actors brandish the ethical and
actions: a) identification and legal principles that have given rise to
characterization of those involved, b) an Modern States subjeted to Law, and that
assessment of the stakeholders’ ability to are defended by international agencies
influence the process, and c) definition of and agreements. Such principles are set
strategies to incorporate them to the assuming that the participation of
solution.65 An optimal stakeholder citizens and interest groups is
analysis should provide sufficient and transparent and comply strictly with the
useful information to develop specific legal and ethical principles that govern
lobbying strategies targeted to each the Democratic States of Right.
audience according to its characteristics.
A superficial analysis of those involved Among the forms of participation in
can lead to ignore the strength of actors public policy, two stand out: advocacy
who might eventually impose their and lobbying.
interests in politics. Literature describes
many techniques to facilitate stakeholder Advocacy is defined as the process aimed
analysis; anyways, the idea is not just to at influencing social actors in general, to
document the analysis but to use this get their support for a political decision.
information to define the most
appropriate lobbying strategies in each The term lobbying usually refers to a
situation. form of pression made directly over the
rulers and legislators by a group
specifically responsible for this activity. It
4.6.1.3 Design of advocacy and can be defined as the systematic activity
lobbying strategies of persuasion performed on some
individuals or institutions with the
In previous sections, we have stressed capacity to modify a decition in a field of
that public policies are the result of social social life, in order to ensure their
interaction processes where the groups support on certain types of arguments or
with greatest power frequently impose viewpoints about a controversial issue.
their will upon others. Since the
Renaissance, Machiavelli's work Some forms of advocacy consistent with
highlighted the wide range of strategies the ethical guidelines of international
used by politicians and governors to get agencies and with the principles of the
and retain power, among which there are State of Law, are the follow:
manipulation, lying, cheating, deceit,
betrayal, blackmail, intimidation, and Media strategies: formal
murder. The media have shown that, at communications with the public,
present, different regions worlwide apply press conferences, radio and
14
television programs, informational lobbying, but in any case, this will depend
programs, social networks on the on their commitment degree, their image
Internet, and advertising and in the eye of public opinion and the
propaganda campaigns. leadership of the interest groups.
Social mobilization strategies:
marches, public manifestations and Some authors have highlighted the
social networks. mediation as a particular form of political
Activities of academic debate, influence. Unlike advocacy and lobbying
analysis and dissemination of that pursue the self-interest of actors,
arguments and evidence. mediation assumes itself as neutral
Establishment of partnerships against a decision that is in dispute
according to the results of the between two or more opposing sides. To
stakeholder analysis. the extent that the mediator is not
Direct lobbying. polarized, they rapprochement between
the actors (in conflict) may be facilitated.
Lobbying has grown considerably since In any case, "neutrality" does not imply
the end of 1970 thanks to activist groups, absence of criteria by the mediators, who
nonprofit organizations, and private must act according to their principles and
companies in defense of their own values. On the contrary, clarity,
economic interests. Since the mid 1990s, legitimacy, and strength of principles
lobbying has been configuring a constitute the keys to successful
specialized vocational area and, in some mediation.
cases, a very profitable intermediation
industry.66 4.6.2 Defining the Policy Object
Both processes, advocacy and lobbying, In theory, public policies must be aimed
are particularly sensitive to public ethics, at solving problems of public interest.
and their methods and scope are the The object of a policy must be a specific
subject of international debate and situation perceived as a problem, that
concern, mainly in relation to the ability will be modify by a directive. Formulating
some groups have to impose their will to the object of the directive involves
coopt the State by any means in defense defining and characterizing a situation
of minority interests, and also to restrict from the perspective of the common
the public interest.67 68 69 good, expressing it as the problem of a
group that simultaneously affects the
Advocacy and lobbying are not exempt interests of others. In this sense, it will be
from political risk. Their success could be considered a matter of public interest.
related to the clarity of the objective Formally, the object of the policy may be
pursued, the strength and legitimacy of expressed as an existing unfavorable
their underlying principles, their internal situation or as an unresolved need.
coherence and consistency with other
public actions, and the intelligence of
their methods. These conditions can Specifying the problem is not always
ensure the success of advocacy and easy. The difficulty with this analysis is
15
that problems do not exist by understanding the situation they intend
themselves, but only when people value to regulate.
a situation as contrary to their interests,
and then they qualify it as a problem. It is not always easy to converge
Throughout life, human beings shape interests, needs and requirements of the
different intentions or interests arising total population on a uniform
from their biological conditions, their proposition. Administrative trends have
personal history and their social proposed different models and tools to
interactions. In everyday life, people are analyze and formulate problems in
valuing their experiences in the light of technical ways,70 several of which could
these interests, and the experiences that be especially important when defining
collide with them are qualified as the public issue subject to intervention.
problems. In this sense, a problem is just In Latin America, the Logical Framework
the gap between how people experience Approach is one of the most widespread
a given situation and how they expect it, methods for managing projects. It
want it or require it to happen. The key proposes several relatively simple
to judging a situation as a problem lies in techniques to develop and feature a
the interests of those who value it. We problem in a handy way. It is clear that a
value something as a problem when it public policy is more than a project;
does not fit our intentions. The however, when the political context
importance given to a problem is directly allows it, the formulation of a policy
proportional to the magnitude of our could be administered as such. In this
interests. The diversity of experiences sense, traditional management
and interests lead people to different techniques may be very useful.
conceptions when evaluating problems.
Therefore, characterizing and assessing The technical formulation of a situation
problems have a very important and as a problem of public interest involves
essentially subjective component that several complementary actions:
inevitably arises during the formulation
of any policy. a) The description, characterization
and assessment of the general
In the case of public policies, defining the situation in which the problem is
"object" entails precising the problem framed. A good analysis must account
that originates and justifies the for the behavior that the problem has
intervention; this element will articulate had in the region over recent years
the remaining components of the and for its different manifestations.
directive. In other words, a public policy The analysis of a problem also
has sense insofar as it contributes to involves disassambling it into specific
solving problems of public interest. For problems that could be analyzed and
this reason, we cannot expect much from evaluated more easily.
a policy without an adequate definition b) The selection and definition of the
of its object. This happen in several specific issues that will be the object
countries, where policy makers often of regulation. Even if resources
implement "solutions", even before abound, a policy cannot disperse its
16
efforts. In this respect, it may be The formulation of a public policy must
necessary to apply prioritization guarantee its legitimacy. This pourpose
procedures for concentrating efforts will require defining the "principles” of
on those aspects rated as most the intervention. The “principles” are
important. explicit statements of different types
c) The causal analysis of the (technical, legal, and moral) that cover
problem. It is a set of activities to the directive with legitimacy, and give it
explain why the problem selected the character of mandatory standard.
exists. This includes identification, Defining the set of principles that
characterization and assessment of support the decision is particularly
the causes that produce the problem important when solving complex and
and its consequences for those controversial problems.
involved.
In relation to health, international
agencies have proposed some goals that
The activities implicated in a technical act as general pillars of any public policy:
formulation of the problem must be 71 72
17
precize the expected result, describing it potential damages. In this regard, it may
as an observable and achievable be important to review how, when, and
situation. A common mistake in who has applied the analyzed strategies
formulating objectives is to confuse the previously, and what results were
expected result (the what) with the obtained with them.
means to achieve it (the how). This
confusion tends to affect the Therefore, strategies are means, not
effectiveness of interventions, diverting ends. They would lose their value if they
attention towards the means instead of were separated from the objective.
the results. For example, the objetctive Therefore, it is meaningless to design
of a health policy should be to improve a strategies and rules without firstly
condition or health indicator, rather than defining objectives. Formally, strategies
the increase in insurance coverage and can be expressed as general action
consumption of medical services. These frameworks aimed at achieving a specific
latter may be important as means but result. Additionally, strategies must be
not as an end, and their implementation feasible, applicable, assessable, and
does not guarantee by itself an legitimate. Besides, strategies must be
improvement in the health of people. incorporated clearly and explicitly in the
public policy. Some authors propose to
express strategies as gerunds in order to
4.6.5 Formulation of strategies emphasize their character of means,74 for
instance “strengthening research
After having established the objectives, capacity of universities...”, “developing
the policy should also define how to an information system... ”,
achieve them. To achieve an objective, “redistributing the tax system... ”,
there can be multiple ways. Some of “removing administrative barriers to
them are more effective, simpler, safer, services... ”. As general lines of action, it
and less expensive. When examining the is not expected that strategies were
different alternatives that could lead to described in detail; this will be done later
the objective, it is possible to identify on, during the planning phase, when they
how many of them seem comparatively will be broken down into simpler units of
more advantageous, as it guarantees the action as processes, procedures and
best results with minimal losses. A activities.
strategy is such option (or principle of
action) that provides the maximum Objectives and strategies are at the core
advantage in relation to the intended of every policy.
objective. The selection of strategies
should not be a mechanical act, but the 4.6.1 Definition of formal and
product of a thoughtful and intelligent operational aspects
analysis. In general, one should
systematically review and compare After defining the objectives and
several alternative actions before strategies of the policy, it will be
selecting the strategic choice; this can be necessary to establish the required legal
done by weighing the results, efforts, and and administrative mechanisms to
18
implement it. These mechanisms vary for application areas, periodicity,
each case and depend on the monitoring, and evaluation systems.
characteristics of the policy and its Monitoring and control devices.
components, including the follow: Insofar as different actors participate
in the implementation of the policy
Juridical and legal projects. These and assume functions and
instruments involve formulating and responsibilities, monitoring and
managing draft laws, decrees, or control systems will be required to
other statal regulations. Not all policy ensure the fulfillment of the
provisions should take the form of a guidelines and the protection of
legal rule. However, this forma may public interest, in contexts that
be necessary: a) if the directive involve the social purposes of the
affects previous standards, State. In each country, there may be
particularly in terms of resources different mechanisms to ensure
with specific destination, or rights compliance with policies; in any case,
and privileges of any actors; b) citizen oversight and accountability
whenever competing interests systems are appropriate tools of
emerge among social actors; c) or, (participatory) democracy that should
when an incumbent government be strengthened.75 Additionally,
desires to turn their programs and stakeholders involved in policimaking
guidelines (government policies) into must put in practice effective anti-
permanent policies (State policies). corruption measures to ensure the
transparency and legality of the
Plans, programs, and projects. policy. This will include institutional
Development plans are an excellent and administrative strengthening of
way to implement public policies, State control agencies: prosecution
with the advantage that they can offices, comptrollerships and
coordinate efforts and synergistically ombudsmen.
solve problems isolated in previous
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