CLARISSA N.

SINGLETARY, ABD
12587 Wishing Well Way
Bristow, Virginia 20136
(252) 412-527
csbe0b9c@westpost.net
INFORMATION TECHNOLOGY LEADERSHIP
Hardware ~ Software ~ E-Commerce ~ Internet
Seasoned, visionary IT executive offering demonstrated leadership in instituting
open and consistent policies, while leveraging stakeholder relationships to ach
ieve key project objectives. Accomplished in aligning IT with business goals by
optimizing the performance of systems and teams. Champion and developer of clear
, comprehensive documentation to standardize processes and optimize operational
efficiencies.
Areas of Expertise
Process Improvement & Assessment * IT Infrastructure Optimization * Protocol & P
rocedure Development
Configuration * IT Management * Support * Requirements Definition * Team Buildin
g & Guidance
Cross Functional Collaboration * Strategic Planning * Workflow Tracking * Qualit
y of Service
Fiscal Management * Cost Benefit Analysis * Network & Systems Security * Regulat
ory Compliance
PROFESSIONAL EXPERIENCE
SANFORD-BROWN COLLEGE, Vienna, Virginia 2008 - 6/10
Provider of diploma and degree programs for healthcare and business administrati
on careers.
IT Director & Chair of Information Technology
Ensured the optimal and continuous performance of the IT infrastructure, includi
ng the helpdesk, wireless LAN, and all workstations, servers, and hardware. Spea
rhead configuration, IT management, and support activities. Oversee a team of ov
er 10 IT faculty. Deliver course instructions as needed.
Key Highlight: Overcame the challenge of non-compliance by authoring documentati
on where none existing previously and standardizing protocols and procedures to
meet the regulations and bylaws of the organization, State/Federal agencies, and
Accrediting Bodies.
Selected Achievements:
* Steered efforts to recruit new faculty, develop curricula, and enhance program
s serving as Chair of the IT department.
* Pinpointed major improvement areas and established IT policies and protocols a
ccordingly, ensuring adherence throughout the organization.
* Defined network/telecommunications specifications for a new facility as the IT
Project Manager.
* Kept current with growth trends, conceived strategies for scalability, and pro
vided leadership.
* Managed and monitored help desk
* Instituted and led the Advisory board committee.
CENTER FOR HEALTH SCIENCES COMMUNICATION
EAST CAROLINA UNIVERSITY (ECU), BRODY SCHOOL OF MEDICINE
Greenville, North Carolina 1998 - 2007
The Brody School of Medicine is the Medical School at East Carolina University.
Associate Director/Information Technology Manager (2002 - 2007)
Managed IT operations in support of the Center for Health Sciences Communication
(CHSC). Provided leadership to a 30-member team consisting of engineers and tec
hnicians. Led telecommunications and network functions, including strategic plan
ning, workflow tracking, quality of service, and fiscal management, among other
areas. Defined the vision of the organization. Stewarded a $1 million+ budget. P
resided over all communications, systems planning, equipment evaluation, and tec
hnology integration initiatives. Negotiated and managed business and government
contracts. Reviewed and strengthened relationships with vendors, service provide
rs, and support staff and coordinated their daily workload.

Key Highlight: Drove multiple, concurrent projects, including partnering with th

e Department of Defense for a biometrics implementation initiative and particip
ating in The Annual Miracle Children's Network Telethon (sponsored by Pitt Count
y Memorial Hospital).
Selected Achievements:
* Positioned the organization favorably to provide distance education through vi
deoconferencing by ensuring network connectivity to the North Carolina Research
and Education Network (NCREN) and the North Carolina Information Highway (NCREN)
.
* Played a pivotal role in the success and expansion of the Telemedicine program
by providing consultation and overseeing technical strategic planning, implemen
tation, and deployment to geographically dispersed medical facilities.
* Assured a secure, fully-compliant setting serving as Divisional Network Securi
ty Manager and HIPPA Compliance Administrator.
* Developed organizational work standards to adhere to divisional, university, a
nd state-wide policies
* Delivered support to in-house physicians and healthcare professionals located
throughout eastern North Carolina to produce televised training/educational segm
ents, championing general health awareness. The segments, which were televised o
n the local channel, helped to connect the public with medical staff.
Computer Systems Administrator (1998 - 2002)
Administered the enterprise LAN, encompassing Windows NT/2000/XP, Linux, and Mac
based systems. Structured and modified projects. Resolved issues with departmen
tal switches, routers, bridges, and T1, and ISDN connections. Oversaw network se
curity, Wrote documentation. Conducted training for staff.
Selected Achievements:
* Contributed to all aspects of network / communications systems planning, equip
ment evaluation and technology integration.
* Championed innovation and led the Next Generation Internet II initiative as Pr
oject Lead. Efforts included planning, designing, and implementing VoIP converge
nce via VPN using a switched layer 3 IP network.
Additional experiences included Computer Training Specialist/Computer Lab Manage
r with Health Sciences Library Computer Lab, East Carolina University (ECU) Scho
ol of Medicine and Computer Lab Manager with Joyner Library Computer Lab, East C
arolina University. Details on request.
TECHNICAL SUMMARY
* Systems: Windows (2003, XP, Vista, Server 2003)
* Hardware: Workstations, Servers, Routers, Switches, Hubs
* Software: MS Office Suite, MS Project, IIS Server, Blackboard
* Networking: TCP/IP, DNS, DHCP, WINS, ISDN/T1, Wireless Ethernet
* Languages: Visual Basic, HTML
 EDUCATION
Doctor of Philosophy in Business Administration
Management of Information Systems, ABD
Northcentral University, Prescott, Arizona
Master of Science - Business Administration, Information Technology
Bachelor of Science - Business Administration, Information Technology
East Carolina University, Greenville, North Carolina
Additional training included Leadership Academy, Administrative Certification Pr
ogram, and Performance Evaluation Training at East Carolina University. Details
on request.