Medical Administrative Assistant

Venita L. Gregory
8500 South Elizabeth Chicago, Illinois 60620 773-783-2794H 773-699-1153C vg
bffa74@westpost.net

Exemplary Customer and Administrative/Coordinating/Supervisory experience

Strong organizational and problem solving skills, excellent communication: writt
en, verbal and interpersonal skills; ability to multi-task, prioritize and manag
e time well
EDUCATION
Medical Administrative Assistant, Everest College, Merrionette Park, IL 2009- 2
010
Externship 2010
University of Chicago - 160 hour - Department of Medicine, Human Resources Depar
tment
ADMINISTRATIVE
Payroll procedure, filing, and check the certification of RN License for updatin
g.
Associate Degree, Computerized Business Systems, Accounting Robert Morris Colleg
e, Chicago, IL
Private Detective Certificate, AIC Security Training Academy, Chicago, IL
1987
OFFICE SKILLS
Office Computation, Microsoft Office, Basic Troubleshooting, Word Perfect, Typin
g 50-55 wpm Lotus Notes
ADMINISTRATIVE SKILLS
Appointment Scheduling Patient Care Patient Histories & Charting
HCFA 1500 & UB 92 CPT & ICD-9 Coding Recordkeeping
Filing, General office Insurance Verification Medical Billing
Front Desk Reception Taking Vitals & Blood Pressure
EXPERIENCE
* Supervised 16 Officers on-site. Created and managed 24/7 scheduling coverage
* Scheduled emergency coverage for call-offs utilizing weekend reserve officers
* Resolved security procedures issues: security alarms and video surveillance sy
stems covering 250 branches in the Chicago and Suburbs.
* Answered policy and procedures questions, located and provided information as
needed, ability to direct, inform and report. Provided exemplary customer servic
e and public relations.
* Tracked and coordinated responses to: criminal damage to bank property, suspic
ious activities, and threats to employees. Escorted irate employees [per Human
Resources], and disorderly customers
* Responded to theft incidents, wrote theft reports for distribution to area man
ger and area Vice President via email for legal proceeding options
* Responded to unsecured branch alarms received overnight, follow-up with securi
ty alarm maintenance to report breach, wrote up incident report for area manager
, bank's branch manager via email distribute reports to branch managers
Acted as liaison between security maintenance companies, contract agencies, alar
m vendors, bank management and officers, Chicago Police Department - 1st Distric
t
*
Harris Bank, Chicago, Illinois
SECURITY COORDINATOR 1996 - 2010
SECURITY GUARD 1987 - 1996
Continental Bank, Chicago, Illinois
SECURITY COORDINATOR 1979 - 1986
SECURITY GUARD 1976 - 1979