Business Communication

Written communication is the communication where the message or information exchanges by

written words. Letter, telegraph, fax, e-mail are examples of written communication. Written
communication guarantees that everyone concerned has the same information. It provides a
longlasting record of communication for future. Written instructions are essential when the action
called for is crucial and complex. To be effectual, written communication should be understandable,
brief, truthful and comprehensive. Non-verbal communication Non-verbal communication is usually
understood as the process of communication through sending and receiving wordless messages.
Such messages can be communicated through gesture; body language or posture; facial expression
and eye contact; object communication such as clothing, hair styles or even architecture; symbols
and infographics. Speech may also contain non-verbal elements known as paralanguage, including
voice quality, emotion and speaking style, as well as prosodic features such as rhythm, intonation
and stress. Likewise, written texts have non-verbal elements such as handwriting style, spatial
arrangement of words, or the use of emotions. Each communication must be transmitted through an
appropriate medium. An unsuitable medium is one of the biggest barriers to communication.
Examples: When communication takes place in big organisation and departments or division are far
from each other. If any manager wants to communicate with others for confidential matter than
they opt written communication as compared to other medium of communication. So, it is required
that medium should be accurate and if wrong or unsuitable medium is selected than it leads to the
biggest barrier to communication. In factory, oral communication is rendered difficult by the loud
noise of machines. • Electronic noise interferes in communication by telephone or loud speaker
system. The word noise is also used to refer to all kind of physical interference like illegible hand
writing, bad photo-copies etc. Congestion in telephone and network facilities. — People working in
different shifts. — Faulty seating arrangement in a hall. Interpretation of words. A person interprets
same word in a different meaning and this will cause barrier between the communications.

Noise, time and distance 3. Semantic Barriers