Mir Kazim Zaki a Profession Experienced Process Associate with over 1.6 years of experience in BPO. Excellent reputation for resolving problems and improving customer satistaction. Q@ contact @wor History Address 2021-01 - Process Executive Hyderabad, Telangana, Laila Cognizant Technologies Solutions, Hyderabad, so0024 Telangana Phone + Answered telephone or online requests and 8309934502 completed interactions quickly to meet productivity goals + Promoted available products and services to stomers during service, account management and order calls. E-mail mitkazimzaki@gmail.com « Received mute postive reviews Osxits acknowledging dedication fo excellent customer Etfciency Improvement Excellent Customer © Education support Inbounc! 2016-03 B.Com Computers: Ecommerce phone call 2019-03 Osmania University - Hyderabad Call center 2014-03 Intermediate : Ecommerce operations 2016-02 St Francis Xavier - Hyderabad Verbal and vwaitten communicati @ Accomplishments on echnical + Used Microsoft Excel to develop inventory Supper tracking spreadshee! + Documented and resolved Lead Enrichment Outbound Calls Issues which led to Good Results e@ Languages a Certifications English 2019-06 Tally E19 Excellent Hindi 2 Very Good rau e Excellent