CHAPTER-IV

FINDINGS, SUGGESTIONS AND CONCLUSIONS

FINDINGS

Now the current scenario there has been increasing number of buyers and sellers towards
online shopping day by day. because the people preferring to purchase the product through
online shopping due to saving of time another aspect is product is delivering at home with
nominal delivery charge that’s why people prefer online shopping instead of physical
store.

Online stores are usually available 24 hours in a day, and many consumers have Internet
access both at work and at home even at villages. They may shop the products through
online shopping at any time with any devices may be mobile phones, tablets, PC’s, Laptop
etc.

Another aspect is product is available at reasonable price as compare to physical store price
in market and people’s mentality is “if product is available at Reasonable price so why
should purchase from physical store”.

Most of the people in professional segments are prefer to buying the products due to having
lack of time and avoided to visits at physical stores.

Most of the people motivate to buying the product because of their facilities and no need
to travel to shop or physical store and the product is deliver at home with paying nominal
charges.

41
 SUGGESTION

After researching this topic, I would recommend some suggestions and listed are as follows as:

First of all I recommend that the online sellers have to make transparent payment

transactions because sometimes the online shoppers unaware about hidden cost. So, there

must be transparency regarding price between online sellers and shoppers.

Online sellers also helps to make people more aware about the low risk towards shopping

of the net because online shoppers facing the fraudulent.

one more thing is that there should be transaction of money is very slow they have to make

it fast so that customer don’t have to face much problem to pay for the product, if customer

is going to face some problem he is not going to visit our site and buy product

online sellers have to give more offers to their customers so that they may visit again and

again to their site.

There are some implications should be followed by the online sellers are as follows as:

 Discount prices

 Cash back offers

 Fast transactions

 Focus on customer satisfaction

42
 CONCLUSION

Increased Internet penetration, a hassle free shopping environment providing to the online
shoppers with one click and the product is delivered at home so, that’s why more Indians prefer
shopping online. But at the same time the companies need to reduce the risks related to consumer
incompetence by tactics such as making purchase websites easier to navigate, and introducing
Internet kiosk, computers and other aids in stores. The goal is not to convert all shoppers to online
purchasing, but to show them it’s an option. In addition to above, efforts need to be taken to educate
the online buyers on the steps that need to be undertaken while making an online purchase.
Moreover, the feedback of an online buyer should be captured to identify flaws in service delivery.
This can be done through online communities and blogs that serve as advertising and marketing
tools and a source of feedback for enterprises. I found that it is a challenge for E-marketers to
convert low frequency online buyers into regular buyers through successful website design and by
addressing concerns about reliable performance. Thus, the online retailing raises more issues than
the benefits it currently offers. The quality of products offered online and procedures for service
delivery are yet to be standardized. Till the same is done, the buyer is at a higher risk of frauds.

43