A STUDY ON CUSTOMERS LEVEL OF

SATISFACTION WITH REGARD TO ONLINE

SHOPPING

A Dissertation

Submitted to the BHARATHIAR UNIVERSITY, COIMBATORE

in partial fulfilment of the requirements for the award of the degree

BACHELOR OF COMMERCE WITH CA

Submitted by

S.DEVI
(Register No: 152AC10)

Under the Guidance and supervision of

Mrs.AGILA M.COM.,M.Phil.,
Assistant Professor in Commerce

DEPARTMENT OF COMMERCE & COMMERCE WITH CA

SREE AMMAN ARTS & SCIENCE COLLEGE

( Affiliated To Bharathiar University, Coimbatore)

ERODE-638102.

MARCH - 2018
 CERTIFICATE
This is to certify that the dissertation, entitled “A STUDY ON

CUSTOMERS LEVEL OF SATISFACTION WITH REGARD TO

ONLINE SHOPPING ” Submitted to the Bharathiar University, Coimbatore in
partial fulfillment of the requirements for the award of the Degree of BACHELOR OF
COMMERCE with CA is a record of original research work done by S.DEVI
(Register No: 152AC1042) of his study in the DEPARTMENT OF COMMERCE
with CA, SREE AMMAN ARTS & SCIENCE COLLEGE, under my supervision
and guidance and the dissertation has not formed the basis for the award of any
Degree / Diploma / Associate ship / Fellowship or Other similar title to any candidate
of any University.

SIGNATURE OF THE GUIDE HEAD OF THE DEPARTMENT

Submitted For University Examination Held on________________

Counter Signed

Internal Examiner External Examiner

 DECLARATION

I,S.DEVI, hereby declare that the dissertation entitled “A STUDY ON

CUSTOMERS LEVEL OF SATISFACTION WITH REGARD TO ONLINE
SHOPPING ” Submitted to the Bharathiar University, Coimbatore in partial
fulfillment of the requirements for the award of the Degree of BACHELOR OF
COMMERCE with CA is a record of original research work done by me under my
supervision and guidance of Mrs.T.AGILA ,M.COM.,M.Phil., Assistant
Professor, Department of Commerce with CA, Sree Amman Arts & Science College,
Erode and It has not formed the basis for the award of any Degree / Diploma / Associate
ship / Fellowship or other similar title to any candidate of any University.

Place :

Date :

Signature of the candidate

S.DEVI
(Register No:152AC1042)
 ACKNOWLEDGEMENT

I owe a deep sense of gratitude forever to the LORD Almighty for blessing
me with abundance of help through various sources and whose grace was the
moving spirit behind my effort in making this dissertation a reality.

My Sincere thanks to Bharathiar University, Coimbatore, for providing

me a change to undertake the project work.

Next I am very much thankful to Tmt.T.JAYALAKSHMI M.A.,

Correspondent, Sree Amman Institutions, Erode & Coimbatore and Mr. T.
BALAKUMAR, B.E., Managing Director, Sree Amman Institutions, Erode &
Coimbatore.

I would like to express my sincere thanks to Mr. Dr.V.RAJESH MSW.,

MBA., Ph.D., Principal, Sree Amman Arts & Science College, Erode for
having given me the opportunity to pursue the research work.

I express my sincere thanks to Dr.S.DEVI M.B.A., M.Phil., Ph.D., Head

of the Department of Commerce with CA, Sree Amman Arts & Science
College, Erode for having provided the necessary facilities to undergo this project
work.

I am ever grateful to my learned and distinguished guide Mrs.T.AGILA

M.COM.,,M.Phil., Assistant Professor of Commerce, Sree Amman Arts &
Science College, Erode, with whom, I have the unique privilege, of associating
for the constant encouragement, constructive comments on my work, stimulating
idea, and invaluable guidance has been offering me from the conception to the
completion of this work. I sincerely thank my guide.

(S.DEVI)