ATMs Daily Mointoring Report For ...

ATM Monitoring Report
Date 01/01/2021
No.
Terminal Identified ATM Holding Responsible
Priority Solution
Name Problem Branch Parties
1 Mekele Out of service PSS High

2 Axum Out of service PSS High
3 Mekele University Out of service PSS High
4 Africa Avenu Br. Out of service UB High
5 Amche Out of service PSS High
6 Adama Br. Out of service UB High
7 Hiber Br. Out of service Hiber Br. CBM High
8 Tk Building Out of service PSS/UB High
9 AyerTena Br. Out of service UB High
10 Kebena Br. Out of service Kebena Br. CBM High
11 Rori Hotel Out of service PSS/UB High
12 Mehal BahirDar Br. Out of service Mehal BahirDar Br. CBM High
13 Nazera Hotel Out of service PSS/UB High
14 British Embassy ATM 1 Out of service PSS/UB High
ing Report
1/2021
Date/Time Date/Time
Problem Problem Remark
started solved
26/10/2020 Due to ISP closed in current issue in this region

11/12/2020 Branch Network
17/12/2020 ISP
23/12/2020 NIC Problem
28/12/2020 ISP/Power
29/12/2020 DSL Power Cable
12/31/2020 Cash Handler
Date 01/01/2021 (Afternoon)
No.
Priority Solution

13 Tana Br. Out of service UB High
14 Bahirdar University Out of service PSS/UB High
ing Report
1 (Afternoon)
Date/Time Date/Time
started solved

17/12/2020 ISP
01/01/2021 Power (There is no power around the area)
Date 02/01/2021
No.
Priority Solution

11 Bishiftu Out of service PSS High
12 Rift Valley Out of service PSS/UB High
13 Gonder University Out of service PSS High
g Report
2021
Date/Time Date/Time
started solved
17/12/2020 ISP
2/1/2021 ISP
2/1/2021 ISP/Power
2/1/2021 Restart
Date 04/01/2021
No.
Priority Solution

13 CMC Out of service UB High
14 B/Medhanialem Br Out of service B/Medhanialem Br PSS High
15 Birhane Adere Out of service PSS/UB High
16 Tana Out of service Tana CBM High
17 Hiber Out of service Hiber CBM High
ing Report
/2021
Date/Time Date/Time
started solved
17/12/2020 ISP
2/1/2021 ISP/Power
2/4/2021 Restart
2/4/2021 Card reader
2/4/2021 ISP/Power
2/4/2021 Network Interface card
Date 04/01/2021 Afternoon
No.
Priority Solution

11 Gonder University Out of service Maraki Gonder CBM High
13 B/Medhanialem Br Out of service B/Medhanialem Br PSS High
14 Hiber Out of service UB High
15 Haile Resort. Out of service Hawassa Br PSS High
16 Meskel Square Br Out of service PSS High
17 Tk Building Out of service PSS High
ing Report
21 Afternoon
Date/Time Date/Time
started solved
17/12/2020 ISP
2/1/2021 ISP/Power
2/4/2021 ISP
2/4/2021 ISP
Date 05/01/2021
No. Terminal Identified ATM Holding Responsible Priority


9 Mehal Bahirdar Br. Out of service Mehal BahirDar Br. CBM High
10 Gonder University Out of service Maraki Gonder Br. CBM High
11 Haile Resort Out of service Hawassa Br. PSS High
12 Meskel Square Br. Out of service PSS High
15 Itegue Taitu Br. Out of service PSS High
16 Arat Kilo Br. Out of service Arat Kilo Br. CBM High
M Monitoring Report
Date 05/01/2021
Date/Time Date/Time
Solution Problem Problem Remark
started solved
17/12/2020 ISP
2/4/2021 ISP
2/4/2021 ISP
05/01/2021 Restart
05/01/2021 Internal UPS
No. Terminal Identified ATM Holding Responsible Priority Solution


13 WoloSefer Br. Out of service WoloSefer Br. PSS High
ing Report
1 (Afternoon)
Date/Time Date/Time
started solved
17/12/2020 ISP
2/4/2021 ISP
Date 06/01/2021
No.
Priority Solution

10 WoloSefer Br. Out of service WoloSefer Br. PSS High
11 Beshale Hotel Out of service UB High
12 Rori Hotel Out of service Hawassa Br. CBM High
13 Safeway Supermarket Out of service Pass/UB High
g Report
2021
Date/Time Date/Time
started solved

17/12/2020 ISP
4/1/2021 ISP
06/01/2021 OS Crush


9 Safeway Supermarket Out of service Pss/UB High
10 Golagule Tower Out of service PSS/UB High
11 AyerTena Br. Out of service PSS High
12 Tk Building Out of service Mileinuim Br. CBM High
ng Report
1 (Afternoon)
Date/Time Date/Time
started solved

17/12/2020 ISP
06/01/2021 OS Crush
06/01/2021 ISP
06/01/2021 OS Crush
Date 08/01/2021
No.
Priority Solution

9 AyerTena Br. Out of service PSS High
10 Tk Building Out of service Mileinuim Br. CBM High
11 Bishoftu Br. Out of service Bishoftu Br. CBM High
12 Ras Hotel Out of service UB High
oring Report
01/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
06/01/2021 ISP
06/01/2021 OS Crush
06/01/2021 ISP
06/01/2021 OS Crush
08/01/2021 EPP Module Error
Terminal Identified ATM Holding Responsible Date/Time

No. Priority Solution Problem
Name Problem Branch Parties started
1 Mekele Out of service PSS High 26/10/2020

2 Axum Out of service PSS High 30/10/2020
3 Mekele University Out of service PSS High 04/11/2020
4 Amche Out of service PSS High 17/12/2020
5 Haile Resort Out of service Hawassa Br. PSS High 4/1/2021
6 Beshale Hotel Out of service UB High 06/01/2021
7 Bishoftu Br. Out of service Bishoftu Br. CBM High 08/01/2021
8 Ras Hotel Out of service UB High 08/01/2021
ort
rnoon)
Date/Time
Problem Remark
solved
Due to ISP closed in current issue in this region

ISP
Cash Handler
ISP
EPP Module Error
Branch Network
Date 09/01/2021


8 Golagule Tower Out of service PSS/UB High
9 Kality Out of service Kality Br. CBM High
10 Gonder University Out of service PSS/UB High
11 Mehal Bahirdar Out of service UB High
12 Kolfe Out of service Kolfe Br CBM High
ring Report
01/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
08/01/2021 EPP Module Error
09/01/2021 Card Reader
Date 11/01/2021
No.
Priority Solution

7 Kality Out of service Kality Br. CBM High
11 British Embassy 1 Out of service Misrak CBM High
12 Haile Resort Adama Out of service PSS/UB High
13 Itegue Taitu Br Out of service PSS High
14 Meskel Flower Br Out of service UB High
15 Hiber Out of service PSS High
ring Report
01/2021
Date/Time Date/Time
started solved
17/12/2020 ISP
11/01/2021 ISP
11/01/2021 ISP
No.
Priority Solution

10 British Embassy 1 Out of service Misrak CBM High
13 Adama Out of service UB High
oring Report
021 Afternoon
Date/Time Date/Time
started solved
17/12/2020 ISP
11/01/2021 Branch Network/Power
Date 12/01/2021


7 British Embassy 1 Out of service Misrak Br. CBM High
12 Kality Br. Out of service Kality Br. CBM High
nitoring Report
12/01/2021
Date/Time Date/Time
started solved
17/12/2020 ISP


7 British Embassy 1 Out of service Misrak Br. CBM High
12 Safeway Supermarket Out of service PSS/UB High
itoring Report
2021 (Afternoon)
Date/Time Date/Time
started solved
17/12/2020 ISP
12/01/2021 Cash Handler & Module Offline
Date 13/01/2021
No.
Priority Solution

7 British Embassy 1 Out of service Misrak Br. PSS High
15 Catedral Out of service UB High
oring Report
01/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
12/01/2021 Cash Handler & Module Offline


10 Mehal Bahirdar Out of service Mehal Bahirdar Br CBM High
11 Dessie Out of service PSS High
ring Report
21 (Afternoon)
Date/Time Date/Time
started solved

17/12/2020 ISP
13/01/2021 Restart
Date 14/01/2021
No.
Priority Solution

10 Golagul Tower Out of service PSS/UB High
11 Ayat Hill Hotel Out of service PSS/UB High
12 Tana Out of service PSS High
13 Kality Out of service Kality CBM High
14 Nazra Out of service PSS/UB High
ng Report
1/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
14/01/2021 Restart
No.
Priority Solution

10 Ayat Hill Hotel Out of service PSS High
11 Kality Out of service Kality CBM High
12 Hawassa Out of service Hawassa PSS High
13 Genet Out of service Genet CBM High
ng Report
1 Afternoon
Date/Time Date/Time
started solved

17/12/2020 ISP
14/01/2021 ISP
Date 15/01/2021
No.
Priority Solution

7 Meskel Flower Br. Out of service UB High
9 Mehal Bahirdar Br. Out of service Mehal Bahirdar Br. CBM High
12 Hawassa Br. Out of service Hawassa Br. PSS High
14 JFK Building Out of service PSS/UB High
15 Megnagna Br. Out of service UB High
ring Report
01/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
14/01/2021 ISP
No.
Priority Solution

oring Report
021 (Afternoon)
Date/Time Date/Time
started solved

17/12/2020 ISP
14/01/2021 ISP
Date 16/01/2021
No.
Priority Solution

12 Meskel Square Out of service UB High
13 Nazra Hotel Out of service PSS/UB High
ng Report
1/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
14/01/2021 ISP
16/01/2021 Power
Date 18/01/2021
No.
Priority Solution

5 Haile Resort Out of service Hawassa Br PSS High
11 Adama Out of service Adama PSS High
15 Beklobet Out of service Beklobet PSS High
16 B/Medhanialem Br Out of service UB High
17 Birhane Aderi mall Out of service PSS/UB High
ing Report
1/2021
Date/Time Date/Time
started solved
17/12/2020 ISP
18/01/2021 EPP
18/01/2021 Restart
No.
Priority Solution

11 Adama Br. Out of service Adama Br. PSS High
14 Beklobet Br. Out of service Beklobet Br. PSS High
15 Ayertena Br. Out of service PSS/UB High
17 Arbaminch Br. Out of service PSS/UB High
ing Report
21 Afternoon
Date/Time Date/Time
started solved
17/12/2020 ISP
18/01/2021 EPP
Date 20/01/2021
No.
Priority Solution

9 Gonder University Out of service Marki -Gonder CBM High
12 Addisu Gebeya Out of service PSS High
13 Hawassa Out of service Hawassa Br PSS High
14 Pyramid Hotel Out of service PSS High
ng Report
/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
20/01/2021 Restart


14 Addisu Gebeya Out of service Addisu Gebeya Br CBM High
16 Hiber Out of service Hiber Br CBM High
ing Report
21 (Afternoon)
Date/Time Date/Time
started solved

17/12/2020 ISP
Date 21/01/2021


16 Tracon Building Out of service PSS High
17 Wolosefer Br. Out of service PSS High
ing Report
1/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
20/01/2021 Cash Handler & REMOTE CONNECTION PROBLEM
21/01/2021 Restart
21/01/2021 Restart
21/01/2021 Cash handler


7 Mehal Bahirdar Br. Out of service Mehal Bahirdar Br CBM High
15 Rift Vallue Out of service PSS/UB High
16 Kebena Out of service Kebena CBM High
17 BekloBet Br Out of service BekloBet Br PSS High
ing Report
21 Afternoon
Date/Time Date/Time
started solved

17/12/2020 ISP
20/01/2021 Cash Handler & REMOTE CONNECTION PROBLEM
Date 22/01/2021
No.
Priority Solution

14 Tracon Building Out of service Leghar Br. CBM High
15 Kings Hitel Out of service PSS/UB High
ring Report
01/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
No.
Priority Solution

ring Report
21 (Afternoon)
Date/Time Date/Time
started solved

17/12/2020 ISP
22/01/2021 Receipt Printer
Date 23/01/2021
No.
Priority Solution

12 Haile Resourt Adama Out of service PSS/UB High
ng Report
2021
Date/Time Date/Time
started solved

17/12/2020 ISP
Date 25/01/2021
No.
Priority Solution

12 British Embassy 2 Out of service PSS/UB High
13 Kuriftu Resort Out of service PSS/UB High
14 Gish Abay Br. Out of service UB High
ing Report
1/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
No.
Priority Solution

13 Misrak Br. Out of service Misrak Br. PSS High
14 Sidist Kilo Br. Out of service Sidist Kilo Br. CBM High
ing Report
21 (Afternoon)
Date/Time Date/Time
started solved

17/12/2020 ISP
25/01/2021 Reject Box Problem
Date 26/01/2021
No.
Priority Solution

9 Adama Br. Out of service Adama Br. PSS/UB High
11 Megenagna Out of service UB High
12 Pyramid Hotel Out of service PSS/UB High
ng Report
1/2021
Date/Time Date/Time
started solved

17/12/2020 ISP
22/01/2021 Receipt Printer /Internal Cable
No.
Priority Solution

11 Bisrat Gebreal Out of service UB High
12 Tracon Building Out of service PSS/UB High
13 Wolosefer Out of service PSS High
ring Report
21 (Afternoon)
Date/Time Date/Time
started solved

26/01/2021 Relocation
26/01/2021 Restart
Date 27/01/2021
No.
Priority Solution

12 Safeway Supermarket Out of service PSS High
13 Wolosefer Br. Out of service Wolosefer Br. PSS High
ing Report
1/2021
Date/Time Date/Time
started solved


13 Wolosefer Br Out of service PSS High
14 Cathedral Br. Out of service UB High
ing Report
21 Afternoon
Date/Time Date/Time
started solved
27/01/2021 Restart
Date 28/01/2021


6 Rori Hotel Out of service UB High
9 Megenagna Br. Out of service UB High
10 Bisrat Gebreal Br. Out of service UB High
11 Safeway Supermarket Out of service UB High
ng Report
1/2021
Date/Time Date/Time
started solved
27/01/2021 Building Construction
No.
Priority Solution

ng Report
1 (Afternoon)
Date/Time Date/Time
started solved
Date 29/01/2021
No.
Priority Solution

11 Hawassa Out of service UB High
13 Bale Robe Out of service UB High
14 Ayer tena Out of service PSS High
15 Bole Medhanialem Out of service B/Medhanialem Br PSS High
g Report
2021
Date/Time Date/Time
started solved

29/01/2021 ISP
29/01/2021 Module Offline
No.
Priority Solution

12 Bole Medhanialem Out of service B/Medhanialem Br PSS High
13 Itegu Taitu Out of service PSS High
ng Report
(Afternoon)
Date/Time Date/Time
started solved

29/01/2021 Restart
Date 30/01/2021
No.
Priority Solution

12 Hawassa Out of service PSS High
ng Report
/2021
Date/Time Date/Time
started solved

1/30/2021 Restart
1/30/2021 Restart
Date 01/02/2021
No.
Priority Solution

10 WoloSefer Br. Out of service PSS High
oring Report
/02/2021
Date/Time Date/Time
started solved

01/02/2021 ISP
No.
Priority Solution

11 Beshale Hotel Out of service PSS/UB High
toring Report
021 (Afternoon)
Date/Time Date/Time
started solved

27/01/2021 ISP
01/02/2021 ISP
Date 02/02/2021
No.
Priority Solution

11 Gonder University Out of service UB High
12 Africa Avenue Out of service UB High
13 Meskel Flower Out of service PSS High
ring Report
02/2021
Date/Time Date/Time
started solved

27/01/2021 ISP
01/02/2021 ISP
02/02/2021 Branch Net work
02/02/2021 Restart
No.
Priority Solution

13 Kuriftu Resourt Out of service PSS/UB High
14 Meskel Flower Out of service Meskel Flower Br CBM High
ng Report
1 (Afternoon)
Date/Time Date/Time
started solved

27/01/2021 ISP
01/02/2021 ISP
Date 03/02/2021
No.
Priority

11 Golagul Tower Out of service Hayahulet Adebabay CBM High
12 Hilton Hotel Out of service UB High
13 Mahal Bahirdar Out of service Mahal bahirdar CBM High
14 Hawassa Out of service PSS High
15 Arat Kilo Br Out of service UB High
16 Kuriftu Resort Out of service Bishoftu Br. CBM High
nitoring Report
03/02/2021
Date/Time Date/Time
started solved

27/01/2021 ISP
03/02/2021 Restart
No.
Priority

11 Golagul Tower Out of service Hayahulet Adebabay CBM High
12 Mahal bahirdar Out of service Mahal bahirdar CBM High
14 Kuriftu Resourt Out of service Bishoftu Br CBM High
15 Gonder University Out of service Maraki gonder CBM High
17 Tana Out of service Tana CBM High
18 Moenco Out of service PSS/UB High
nitoring Report
2/2021 Afternoon
Date/Time Date/Time
started solved

27/01/2021 ISP
03/02/2021 card reader
03/02/2021 Branch network/Power
Date 04/02/2021
No.
Priority Solution

10 Mahal Bahirdar Br. Out of service Mahal Bahirdar Br. CBM High
13 Bishoftu Br. Out of service PSS High
ng Report
2/2021
Date/Time Date/Time
started solved

27/01/2021 ISP
04/02/2021 ISP
04/02/2021 ISP
No.
Priority Solution

ng Report
1 (Afternoon)
Date/Time Date/Time
started solved

27/01/2021 ISP
04/02/2021 ISP
Date 05/02/2021
No.
Priority Solution

13 Meskel Flower Out of service PSS High
ng Report
2021
Date/Time Date/Time
started solved

27/01/2021 ISP
05/02/2021 Restart


13 Beklobet Out of service PSS High
ng Report
(Afternoon)
Date/Time Date/Time
started solved

27/01/2021 ISP
05/02/2021 Restart
Date 06/02/2021
No.
Priority Solution

4 Kality Br. In service Kality Br. CBM Medium
13 Lideta In service Lideta PSS Medium
17 Year ber Out of service Yererber CBM High
ng Report
/2021
Date/Time Date/Time
started solved

14/01/2021 Exit Shutter Problem
27/01/2021 ISP
06/02/2021 Receipt Printer Problem
Date 08/02/2021
No.
Priority Solution

11 Lideta In service Lideta PSS Medium
13 Yerer Ber Br. Out of service Yerer Ber Br. CBM High
14 Misrak Br. Out of service PSS High
16 Addissu Gebeya Br. Out of service UB High
17 Kings Hotel Out of service PSS/UB High
18 B/Medhanialem Br. Out of service UB High
ng Report
/2021
Date/Time Date/Time
started solved

08/02/2021 ISP
No.
Priority Solution

11 Lideta Br. In service Lideta Br. PSS Medium
14 Gish Abay Br. Out of service Gish Abay Br. CBM High
16 Sidist Kilo Br. Out of service UB High
ng Report
1 (Afternoon)
Date/Time Date/Time
started solved

Date 09/02/2021
No.
Priority Solution

12 Gish Abay Br. Out of service Gish Abay Br. CBM High
14 Amche Out of service Haya Arat Br CBM High
15 Bole Medhanialem Out of service UB High
oring Report
02/2021
Date/Time Date/Time
started solved
09/02/2021 OS Crush
No.
Priority Solution

9 Lideta Br. Out of service Lideta Br. PSS High
ring Report
21 (Afternoon)
Date/Time Date/Time
started solved

06/02/2021 Receipt Printer Problem & Cash Handler
09/02/2021 OS Crush
Date 10/02/2021
No.
Priority Solution

14 Bishoftu Br. Out of service PSS/UB High
ing Report
2/2021
Date/Time Date/Time
started solved

09/02/2021 OS Crush
No.
Priority Solution

12 Kolfe Br. Out of service Kolfe Br. CBM High
13 Logia Br. In service Logia Br. CBM Medium
14 Kings Hotel In service Sarbet CBM Medium
15 Nazra Hotel Out of service Meskel Flower Br. CBM High
ng Report
1 Afternoon
Date/Time Date/Time
started solved

09/02/2021 OS Crush
Date 11/02/2021
No.
Priority Solution

toring Report
1/02/2021
Date/Time Date/Time
started solved

09/02/2021 OS Crush
No.
Priority Solution

ring Report
21 (Afternoon)
Date/Time Date/Time
started solved

09/02/2021 OS Crush
11/02/2021 Restart
Date 12/02/2021
No.
Priority Solution

12 Cathedral Br. Out of service Cathedral Br. PSS High
13 Haile Resort Out of service UB High
oring Report
/02/2021
Date/Time Date/Time
started solved

09/02/2021 OS Crush


11 Catedral Out of service Catedral Br PSS High
12 Bole Medhanialem Out of service UB/PSS High
13 Ras Hotel In service Laghar Br. CBM Medium
14 Yoseph In service Yoseph Br. CBM Medium
15 Birtish Embassay ATM 1 Out of service PSS/UB High
16 Mehal Bahirdar Out of service PSS High
ing Report
21 (Afternoon)
Date/Time Date/Time
started solved

12/02/2021 Branch Network & Receipt Printer Problem
12/02/2021 Restart
Date 13/02/2021


11 Catedral Out of service Catedral Br PSS High
12 Bole Medhanialem Out of service PSS High
13 Ras Hotel In service Laghar Br. CBM Medium
14 Yoseph Br. In service Yoseph Br. CBM Medium
15 Kuriftu Resort Out of service PSS High
16 Hawassa Br. Out of service UB High
17 Kolfe Br. Out of service Kolfe CBM High
ng Report
/2021
Date/Time Date/Time
started solved

13/02/2021 Restart
Date 15/02/2021
No.
Priority

11 Cathedral Br. Out of service Catedral Br PSS High
12 Bole Medhanialem Br. Out of service Bole Medhanialem Br. PSS Medium
16 Ayer Tena Br. Out of service PSS High
17 BekloBet Br. Out of service BekloBet Br. PSS High
18 Moenco Out of service PSS High
19 Rift Valley Out of service UB High
nitoring Report
15/02/2021
Date/Time Date/Time
started solved

15/02/2021 ISP
15/02/2021 Restart
No.
Priority

11 Cathedral Br. Out of service Cathedral Br PSS High
12 Bole Medhanialem Br. Out of service Bole Medhanialem Br. PSS Medium
15 Ayer Tena Br. Out of service PSS High
17 Moenco Out of service Moenco CBM High
19 Hilton Hotel Out of service Hilton Br. PSS High
21 Kolfe Br. Out of service PSS High
nitoring Report
2/2021 (Afternoon)
Date/Time Date/Time
started solved

15/02/2021 ISP
15/02/2021 OS Crash
15/02/2021 ISP
Date 16/02/2021
No.
Priority Solution

16 Beshale Hotel In service Beshale Br. CBM Medium
18 Kings Hotel In service Sarbet Br. CBM Medium
19 Hawassa In service Hawassa Br PSS Medium
g Report
2021
Date/Time Date/Time
started solved
15/02/2021 OS Crash
15/02/2021 ISP


15 Gonder University Out of service Maraki -Gonder CBM High
18 Biritish Embassay ATM 1 Out of service PSS High
19 Itegue Taitu Out of service Itegue Taitu Br CBM High
20 Sidist Kilo Out of service PSS High
nitoring Report
2/2021 (Afternoon)
Date/Time Date/Time
started solved
15/02/2021 OS Crash
15/02/2021 ISP
16/02/2021 Restart
Date 17/02/2021
No.
Priority Solution

14 Gonder University Out of service Maraki -Gonder Br. CBM High
16 Hawassa Br. In service Hawassa Br. PSS Medium
17 Itegue Taitu Br. Out of service Itegue Taitu Br. CBM High
18 Fasil Br. Out of service Fasil Br. CBM High
19 Dire Dawa Br. In service Dire Dawa Br. CBM Medium
20 Hilton Hotel Out of service PSS High
21 Hiber Out of service Hiber Br. CBM High
g Report
2021
Date/Time Date/Time
started solved
17/02/2021 Receipt Printer Problem & cash handler
17/02/2021 Restart
No.
Priority Solution

12 Mehal BahirDar Br. Out of service Mehal BahirDar Br CBM High
17 Itegue Taitu Out of service PSS High
18 Fasil Out of service Fasil CBM High
21 Nazera Hotel Out of service PSS High
ng Report
1 Afternoon
Date/Time Date/Time
started solved
17/02/2021 Restart
17/02/2021 Receipt Printer Problem & cash handler
17/02/2021 Restart
Date 18/02/2021
No.
Priority Solution

16 Dire dawa In service Dire dawa CBM Medium
17 Safeway Super market Out of service PSS High
18 Jimma Out of service PSS High
Report
021
Date/Time Date/Time
started solved

18/02/2021 Restart
No.
Priority

17 Dire dawa In service Dire dawa CBM Medium
19 Fasil Out of service PSS High
20 Nazra Hotel Out of service Meskel Flower CBM High
21 Haile Resort Adama Out of service PSS High
nitoring Report
2/2021 (Afternoon)
Date/Time Date/Time
started solved

18/02/2021 Restart
18/02/2021 Restart
Date 19/02/2021
No.
Priority

20 Haile Resort Adama Out of service Adama Br. PSS High
21 Dessie Br. In service Dessie Br. CBM Medium
22 Stadium Br. In service Stadium Br. CBM Medium
nitoring Report
19/02/2021
Date/Time Date/Time
started solved

No.
Priority

22 Adama Univeristy Out of service Adama Br. PSS High
23 Genet Br. Out of service UB High
nitoring Report
2/2021 (Afternoon)
Date/Time Date/Time
started solved

19/02/2021 Cassette 3rd & 4th problem.
19/02/2021 Network Cable
Date 20/02/2021
No.
Priority

26 Nazera Hotel Out of service Meskel Flower Br. CBM High
nitoring Report
20/02/2021
Date/Time Date/Time
started solved

20/02/2021 Branch network
Date 22/02/2021
No.
Priority

21 Nazera Hotel Out of service Meskel Flower Br. CBM High
24 Meskel Square Out of service Meskel Square Br. PSS High
25 Sidist Kilo Out of service UB High
26 Embilta Hotel Out of service PSS/UB High
nitoring Report
22/02/2021
Date/Time Date/Time
started solved



21 Kuriftu Resourt Out of service UB High
22 Meskel Square Out of service Meskel Square Br PSS High
23 Sidist Kilo Out of service Sidist Kilo Br PSS High
26 Bole Out of service Bole Br PSS High
g Report
Afternoon)
Date/Time Date/Time
started solved

22/02/2021 Key Loss
Date 23/02/2021


21 Bole Out of service Bole Br PSS High
22 Kolfe Out of service PSS/UB High
23 JFK Bulding Out of service PSS/UB High
g Report
2021
Date/Time Date/Time
started solved

22/02/2021 Key Loss
2/23/2021 ISP/Power
2/23/2021 ISP/Power


21 JFK Bulding Out of service PSS/UB High
g Report
Afternoon
Date/Time Date/Time
started solved

22/02/2021 Key Loss
2/23/2021 ISP/Power
Date 24/02/2021


18 Kuriftu Resort Out of service UB High
19 AyerTena Br. Out of service AyerTena Br. PSS High
onitoring Report
e 24/02/2021
Date/Time Date/Time
started solved



onitoring Report
2/2021 (Afternoon)
Date/Time Date/Time
started solved

Date 25/02/2021


4 Kality Br. In service Kality Br. CBM High
nitoring Report
25/02/2021
Date/Time Date/Time
started solved

14/01/2021 Exit Shutter Problem & Cash Handler
25/02/2021 ISP
No.
Priority

17 Nazra Hotel Out of service PSS High
19 British Embassay 1 Out of service PSS/UB High
nitoring Report
2/2021 (Afternoon)
Date/Time Date/Time
started solved

24/02/2021 ISP
Date 26/02/2021
No.
Priority

17 Beklobet Br. Out of service Beklobet Br. PSS High
18 B/Medhanialem Br Out of service UB High
nitoring Report
26/02/2021
Date/Time Date/Time
started solved

No.
Priority Solution

16 Yererber Out of service UB High
17 British Embassy 1 Out of service UB/PSS High
18 Ayertena Out of service Ayertena PSS High
ng Report
1 Afternoon
Date/Time Date/Time
started solved

2/26/2021 ISP/Power
Date 27/02/2021
No.
Priority

onitoring Report
e 27/02/2021
Date/Time Date/Time
started solved

27/02/2021 Restart
Date 01/03/2021
No.
Priority Solution

14 Fasil Out of service Fasil Br PSS High
15 Kolfe Out of service PSS High
16 Meskel Flower Out of service UB High
17 TK Building In service Millinum Br. CBM Medium
g Report
2021
Date/Time Date/Time
started solved

No.
Priority Solution

16 Kebena Out of service UB High
17 Birtish Embassy 1 Out of service PSS/UB High
18 Bale Robe Out of service UB High
ing Report
1 (Afternoon)
Date/Time Date/Time
started solved

1/03/2021 ISP/Power
1/03/2021 ISP/Power
Date 03/03/2021
No.
Priority Solution

16 Jimma Br. Out of service UB High
ng Report
/2021
Date/Time Date/Time
started solved

No.
Priority Solution

14 Kolfe Br. Out of service UB High
18 Birtish Embassy 1 Out of service PSS/UB High
19 Bole Br. Out of service UB High
ng Report
1 (Afternoon)
Date/Time Date/Time
started solved

Date 04/03/2021


17 Gish Abay Out of service PSS/UB High
18 Adama University Out of service PSS/UB High
g Report
2021
Date/Time Date/Time
started solved



18 Itegu Taitu Out of service PSS High
ng Report
1 (Afternoon)
Date/Time Date/Time
started solved

04/03/2021 Restart
Date 05/03/2021
No.
Priority Solution

ng Report
3/2021
Date/Time Date/Time
started solved
No.
Priority Solution

ng Report
1 Afternoon
Date/Time Date/Time
started solved
Date 06/03/2021


16 Fasil Br. Out of service Fasil Br. PSS High
19 WoloSefer Br. Out of service UB High
ing Report
3/2021
Date/Time Date/Time
started solved
14/01/2021 Exit Shutter Problem & Card Reader
Date 08/03/2021


19 Embilta Hotel Out of service Gullele Br CBM High
ing Report
3/2021
Date/Time Date/Time
started solved



19 Embilta Hotel Out of service Gullele Br. CBM High
22 Kings Hotel Out of service Sarbet Br. CBM High
23 Yoseph Out of service UB High
ing Report
1 (Afternoon)
Date/Time Date/Time
started solved

Date 09/03/2021
No.
Priority

17 Kings Hotel Out of service Sarbet Br CBM High
20 Safeway Supermarket Out of service Lebu lafeto CBM High
nitoring Report
09/03/2021
Date/Time Date/Time
started solved

Date 10/03/2021
No.
Priority

17 Safeway Supermarket Out of service Lebu Lafto Br. CBM High
19 Kuriftu Resort Out of service PSS High
21 TK Building Out of service PSS/UB High
itoring Report
10/03/2021
Date/Time Date/Time
started solved

10/03/2021 Restart
10/03/2021 System Freeze
No.
Priority

22 Yoseph Br. Out of service UB High
itoring Report
2021 (Afternoon)
Date/Time Date/Time
started solved

10/03/2021 System Freeze
Date 11/03/2021
No.
Priority

17 Kings Hotel Out of service PSS High
18 Tracon Building Out of service UB High
nitoring Report
11/03/2021
Date/Time Date/Time
started solved

11/03/2021 ISP
11/03/2021 Adapter Problem


18 Arbaminch Out of service PSS High
nitoring Report
/2021 (Afternoon)
Date/Time Date/Time
started solved

11/03/2021 ISP
11/03/2021 ISP
Date 12/03/2021


ring Report
03/2021
Date/Time Date/Time
started solved

11/03/2021 ISP
11/03/2021 ISP
No.
Priority

13 Cathedral Br Out of service UB High
14 Misrak Out of service PSS/UB High
nitoring Report
3/2021 Afternoon
Date/Time Date/Time
started solved

14/01/2021 Exit Shutter Problem & Module Offline
11/03/2021 ISP
11/03/2021 ISP
Date 13/03/2021
No.
Priority
1 Mekele Br. Out of service PSS High

2 Axum Br. Out of service PSS High
12 Arbaminch Br. Out of service PSS High
13 Kebena Br. Out of service UB High
15 Jupitor Hotel Out of service PSS/UB High
18 CMC Br. Out of service CMC Br. PSS High
Monitoring Report
te 13/03/2021
Date/Time Date/Time
started solved

14/01/2021 Exit Shutter Problem & Module Offline
11/03/2021 ISP
11/03/2021 ISP
13/03/2021 OS Crush
Date 15/03/2021
No.
Priority Solution

12 Addisu Gebeya Out of service UB High
14 Embilta Hotel Out of service PSS/ UB High
15 Kings Hotel Out of service Sarbet Br CBM High
oring Report
/03/2021
Date/Time Date/Time
started solved

13/03/2021 OS Crush
15/03/20121 ISP/Power
No.
Priority Solution

13 Embilta Hotel Out of service PSS/ UB High
14 Biritish Embassay 1 Out of service PSS/ UB High
16 Kuriftu Resourt Out of service PSS/ UB High
oring Report
021 (Afternoon)
Date/Time Date/Time
started solved

13/03/2021 OS Crush
15/03/20121 ISP/Power
15/03/20121 ISP/Power
15/03/20121 Restart
15/03/20121 ISP/Power
Date 16/03/2021
No.
Priority

12 Safeway Supermarket Out of service PSS/ UB High
nitoring Report
16/03/2021
Date/Time Date/Time
started solved

13/03/2021 OS Crush
16/03/20121 ISP/Power
No.
Priority

12 Addissu Gebeya Out of service UB High
onitoring Report
03/2021 Afternoon
Date/Time Date/Time
started solved

13/03/2021 OS Crush
16/03/20121 Building construction
Date 17/03/2021
No.
Priority

Monitoring Report
te 17/03/2021
Date/Time Date/Time
started solved

13/03/2021 OS Crush
No.
Priority Solution

13 Mehal Bahirdar Br. Out of service PSS High
ing Report
1 (Afternoon)
Date/Time Date/Time
started solved

17/03/2021 ISP
Date 18/03/2021
No.
Priority Solution

10 Yoseph Out of service PSS High
11 Bishiftu Out of service PSS/UB High
ing Report
3/2021
Date/Time Date/Time
started solved
18/03/2021 ISP
No.
Priority Solution

ing Report
1 (Afternoon)
Date/Time Date/Time
started solved

18/03/2021 ISP
18/03/2021 ISP
Date 19/03/2021
No.
Priority Solution

4 Bisrat Gebreal Br Out of service UB High
ring Report
03/2021
Date/Time Date/Time
started solved
18/03/2021 ISP
No.
Priority Solution

10 Africa Avenu Br Out of service UB High
ring Report
21 Afternoon
Date/Time Date/Time
started solved
18/03/2021 ISP
Date 20/03/2021


9 CMC Br. Out of service UB High
nitoring Report
20/03/2021
Date/Time Date/Time
started solved
18/03/2021 ISP
Date 22/03/2021
No.
Priority Solution

10 Misrak Out of service PSS High
11 Hilton Hotel Out of service Hilton Br CBM High
ring Report
03/2021
Date/Time Date/Time
started solved

22/03/2021 ISP
22/03/2021 ISP
ATM Date/Time
Terminal Identified Responsible
No. Name Problem Holding Parties Priority Solution Problem
Branch started
1 Mekele Br. Out of service PSS High 26/10/2020

2 Axum Br. Out of service PSS High 30/10/2020
4 Bisrat Gebreal Br. Out of service UB High 26/01/2021
5 Jupitor Hotel Out of service PSS/UB High 13/03/2021
6 Rori Hotel Out of service PSS/UB High 19/03/2021
7 Adama Br. Out of service UB High 19/03/2021
8 Misrak Out of service PSS High 22/03/2021
9 Hilton Hotel Out of service Hilton Br. CBM High 22/03/2021
10 Tracon Building Out of service PSS High 22/03/2021
11 Ayer Tena Out of service PSS High 22/03/2021
12 Birtish Embassay 1 Out of service PSS/UB High 22/03/2021
13 Mehal Bahirdar Out of service UB High 22/03/2021
rt
oon)
Date/Time
Problem Remark
solved

Relocation
ISP/Power
ISP/Power
Branch Network/Power
ISP
Card Reader
ISP
Restart
ISP/Power
Branch Network
Date 23/03/2021
ATM Date/Time
No. Name Problem Holding Parties Priority Solution Problem
Branch started
1 Mekele Br. Out of service PSS High 26/10/2020

2 Axum Br. Out of service PSS High 30/10/2020
4 Bisrat Gebreal Br. Out of service UB High 26/01/2021
5 Jupitor Hotel Out of service PSS/UB High 13/03/2021
6 Rori Hotel Out of service PSS/UB High 19/03/2021
7 Tracon Building Out of service PSS High 22/03/2021
8 Yerer Ber Out of service UB High 3/23/2021
9 Adama University Out of service PSS/UB High 3/23/2021
10 Haile Resort Adama Out of service PSS/UB High 3/23/2021
11 BahirDar University Out of service PSS/UB High 3/23/2021
12 Kebena Out of service UB High 3/23/2021
rt
Date/Time
Problem Remark
solved

Relocation
ISP/Power
ISP/Power
ISP
Power (There is no power around the area)
ISP/Power
ISP/Power
ISP/Power
ATM
No. Name Problem Holding Parties Priority Solution
Branch

8 Yerer Ber Out of service UB High
9 Haile resort adama Out of service PSS/UB High
12 Hiber Out of service Hiber CBM High
toring Report
2021 Afternoon
Date/Time Date/Time
started solved

22/03/2021 ISP
3/23/2021 ISP/Power
3/23/2021 ISP/Power
3/23/2021 ISP/Power
3/23/2021 Cassette Problem
Date 24/03/2021
ATM
No. Name Problem Holding Parties Priority Solution
Branch

7 Yerer Ber Br. Out of service UB High
11 B/Medhanialem Br. Out of service UB High
itoring Report
4/03/2021
Date/Time Date/Time
started solved

22/03/2021 ISP
3/23/2021 ISP/Power
No.
Priority Solution

12 Tana Br. Out of service Tana Br. CBM High
ing Report
21 (Afternoon)
Date/Time Date/Time
started solved

24/03/2021 Card Reader & Module offline
Date 25/03/2021
No.
Priority Solution

ring Report
03/2021
Date/Time Date/Time
started solved

No.
Priority Solution

ng Report
1 (Afternoon)
Date/Time Date/Time
started solved
24/03/2021 Branch Network & External UPS
Date 26/03/2021
No.
Priority Solution

11 Beklo Bet Br. Out of service Beklo Bet Br. PSS High
oring Report
/03/2021
Date/Time Date/Time
started solved
No.
Priority Solution

toring Report
2021 Afternoon
Date/Time Date/Time
started solved
Date 27/03/2021


toring Report
/03/2021
Date/Time Date/Time
started solved
Date 29/03/2021
No.
Priority Solution

toring Report
/03/2021
Date/Time Date/Time
started solved

29/03/2021 ISP
29/03/2021 OS Crush
No.
Priority Solution

13 Biritish Embassay 1 Out of service PSS/UB High
14 Rori Hotel Out of service PSS High
oring Report
21 (Afternoon)
Date/Time Date/Time
started solved

29/03/2021 ISP
29/03/2021 OS Crush
29/03/2021 Restart
Date 30/03/2021
No.
Priority Solution

8 Rori Hotel Out of service Hawassa Br PSS High
9 Arat Kilo Br Out of service Arat Kilo Br CBM High
oring Report
03/2021
Date/Time Date/Time
started solved

29/03/2021 OS Crush
No.
Priority Solution

8 Rori Hotel Out of service Hawassa Br PSS High
9 Arat Kilo Br Out of service Arat Kilo Br CBM High
12 Kality Out of service PSS High
14 Nazera Out of service UB/PSS High
15 Cathedral Br Out of service Cathedral Br PSS High
oring Report
021 Afternoon
Date/Time Date/Time
started solved

29/03/2021 OS Crush
30/03/2021 Restart
Date 31/03/2021
No.
Priority Solution

8 Rori Hotel Out of service Hawassa Br. PSS High
10 Nazera Hotel Out of service PSS/UB High
11 Arbaminch Br. Out of service UB High
oring Report
/03/2021
Date/Time Date/Time
started solved

29/03/2021 OS Crush
No.
Priority Solution

12 Mehal Bahirdar Br. Out of service PSS/UB High
13 Tracon Building Out of service Legahar Br. CBM High
oring Report
021 (Afternoon)
Date/Time Date/Time
started solved

29/03/2021 OS Crush
31/03/2021 Unble to enter supervisor mode
Date 01/04/2021
No.
Priority Solution

11 Arbamich Out of service PSS/UB High
12 Ayat Hiil Hotel Out of service PSS/UB High
ng Report
4/2021
Date/Time Date/Time
started solved

29/03/2021 OS Crush
1/04/2021 ISP/Power
1/04/2021 ISP/Power
1/04/2021 Restart


10 Arbamich Out of service UB High
13 Birtish Embassy I Out of service PSS/UB High
14 Kolfe Out of service Kolfe Br. CBM High
16 Ayer Tena Out of service PSS/UB High
ing Report
21 (Afternoon)
Date/Time Date/Time
started solved

29/03/2021 OS Crush
0'1/04/2021 EPP
Date 02/04/2021


10 Fasil Out of service Fasil Br. PSS High
11 Kolfe Out of service Kolfe Br. CBM High
12 Ayer Tena Out of service PSS/UB High
13 Yerer Ber Out of service PSS High
15 Hibir Br. Out of service Hibir Br. CBM High
16 Nazera Out of service PSS/UB High
17 Africa Avenu Br. In Service Africa Avenu Br. CBM Medium
18 Arbamich Out of service PSS High
nitoring Report
02/04/2021
Date/Time Date/Time
started solved

29/03/2021 OS Crush
01/04/2021 EPP
02/04/2021 Restart
02/04/2021 Restart


12 Hilton Hotel Out of service PSS/UB High
13 Logia Out of service Logia CBM High
14 Lidata Out of service UB High
15 Ayer Tena Out of service UB High
g Report
Afternoon
Date/Time Date/Time
started solved

Date 03/04/2021
No.
Priority Solution

9 Logia Br. Out of service Logia Br. CBM High
11 Arat Kilo Br. Out of service PSS High
ng Report
4/2021
Date/Time Date/Time
started solved

03/04.2021 Power (There is no power around the area)
03/04/2021 ISP
Date 05/04/2021
No.
Priority Solution

11 Genet Out of service Genet Br CBM High
ng Report
4/2021
Date/Time Date/Time
started solved

05/04/2021 Branch Net Work/Power


ing Report
1 (Afternoon)
Date/Time Date/Time
started solved

Date 06/04/2021


ing Report
4/2021
Date/Time Date/Time
started solved



12 Sidist Kilo Out of service PSS High
13 Tana Out of service Tana Br CBM High
ng Report
1 (Afternoon)
Date/Time Date/Time
started solved

06/04/2021 Restart
Date 07/04/2021
No.
Priority Solution

ng Report
4/2021
Date/Time Date/Time
started solved

No.
Priority Solution

11 Hiber Br. Out of service UB High
ring Report
21 (Afternoon)
Date/Time Date/Time
started solved

Date 08/04/2021
No.
Priority Solution

9 TK Building Out of service UB High
12 Arbaminch Br Out of service PSS/UB High
oring Report
04/2021
Date/Time Problem Date/Time

started Problem Remark
solved


13 Adama University Out of service PSS High
14 Jimma Out of service Jimma Br CBM High
15 Bole Out of service UB High
ring Report
21 (Afternoon)
Date/Time Date/Time
started solved

08/04/2021 Power
08/04/2021 Restart
Date 09/04/2021


7 Stduim Out of service PSS High
ing Report
4/2021
Date/Time Date/Time
started solved

09/04/2021 Restart
09/04/2021 ISP


7 Stadium Br Out of service Stadium Br CBM High
11 Hiber Out of service PSS/UB High
ing Report
1 Afternoon
Date/Time Date/Time
started solved

09/04/2021 ISP
Date 10/04/2021
No.
Priority Solution

7 Stadium Br. Out of service Stadium Br. CBM High
ring Report
4/2021
Date/Time Date/Time
started solved

09/04/2021 ISP
Date 12/04/2021
No.
Priority Solution

ng Report
/2021
Date/Time Date/Time
started solved

09/04/2021 ISP
12/04/2021 Branch Network/power
No.
Priority Solution

12 Cathedral Out of service UB High
oring Report
021 (Afternoon)
Date/Time Date/Time
started solved

09/04/2021 ISP
Date 13/04/2021
No.
Priority Solution

11 Megenagn Out of service UB High
13 Embilta Hotel Out of service PSS High
14 Meskel Flower Br Out of service PSS High
ing Report
4/2021
Date/Time Date/Time
started solved

13/04/2021 Restart
13/04/2021 Restart
Date 13/04/2021 Aftenoon


ing Report
21 Aftenoon
Date/Time Date/Time
started solved

Date 14/04/2021
No.
Terminal Identified ATM Holding Responsible Priority Solution

5 Addisu Gebeya Br. Out of service UB High
8 Stadium Br. Out of service UB High
itoring Report
4/04/2021
Date/Time Date/Time
started solved

14/04/2021 Power
No.

nitoring Report
2021 (Afternoon)
Date/Time Date/Time
started solved

14/04/2021 Power
14/04/2021 Restart
Date 15/04/2021
No.

nitoring Report
15/04/2021
Date/Time Date/Time
started solved

14/04/2021 Power
15/04/2021 Restart
No.
Priority Solution

11 Dire Dawa Out of service UB High
12 Arbaminch Out of service PSS/UB High
oring Report
021 (Afternoon)
Date/Time Date/Time
started solved

14/04/2021 Power
Date 16/04/2021
No.
Priority Solution

6 Adama univeristy Out of service PSS/UB High
7 Arbaminch Out of service UB High
8 Pyramid Hotel Out of service UB High
nitoring Report
16/04/2021
Date/Time Date/Time
started solved
12/04/2021 Building Power Problem
16/04/2021 Lan cabel
16/04/2021 Restart


7 Adama univeristy Out of service UB High
10 Megenagna Br. Out of service Megenagna Br. PSS High
nitoring Report
4/2021 (Afternoon)
Date/Time Date/Time
started solved
14/04/2021 Power Problem
16/04/2021 LAN Cabel
16/04/2021 Restart
Date 17/04/2021


itoring Report
17/04/2021
Date/Time Date/Time
started solved
Date 19/04/2021


itoring Report
19/04/2021
Date/Time Date/Time
started solved
16/04/2021 EPP
No.
Priority Solution

12 Safeway Super market Out of service PSS/UB High
13 Gesh Abay Out of service UB High
ing Report
21 (Afternoon)
Date/Time Date/Time
started solved
16/04/2021 EPP
19/04/2021 OS Crush
Date 20/04/2021
No.
Priority Solution

14 Ayertena Out of service UB High
ing Report
4/2021
Date/Time Date/Time
started solved
17/04/2021 Power
19/04/2021 OS Crush
No.
Priority Solution

ing Report
21 Afternoon
Date/Time Date/Time
started solved
17/04/2021 Power
Date 21/04/2021


12 Kality Br. Out of service PSS High
oring Report
/04/2021
Date/Time Date/Time
started solved
21/04/2021 Restart
Date 21/04/2021(Afternoon)


oring Report
021(Afternoon)
Date/Time Date/Time
started solved
Date 22/04/2021
No.
Priority Solution

8 Ayat Hill Hotel Out of service Ayat Br CBM High
12 Ldita Out of service UB High
13 Mehal Bahirdar Out of service Mehal Bahirdar br CBM High
ng Report
4/2021
Date/Time Date/Time
started solved

No.
Priority Solution

9 Mehal Bahirdar Out of service Mehal Bahirdar br CBM High
11 Meskel Sequare Out of service PSS/UB High
ring Report
21 (Afternoon)
Date/Time Date/Time
started solved

Date 23/04/2021
No.
Priority Solution

11 Staduim Out of service UB High
ing Report
4/2021
Date/Time Date/Time
started solved

23/04/2021 Power not ready after Re-branding
No.
Priority Solution

8 Pyramid Hotel Out of service Bishiftu Br. CBM High
9 Staduim Out of service UB High
11 Meskel Sequare Out of service PSS High
12 Genet Out of service UB High
13 Rift Valley Out of service PSS High
ring Report
21 (Afternoon)
Date/Time Date/Time
started solved

20/04/2021 HDD Cable Replacement
Date 24/04/2021
No.
Priority Solution

9 Staduim Br. Out of service UB High
10 Meskel Square Br. Out of service PSS/UB High
ring Report
4/2021
Date/Time Date/Time
started solved

24/04/2021 Restart
Date 26/04/2021
No.
Priority Solution

12 Bishoftu Br Out of service PSS/UB High
13 Tracon Building Out of service Legehar CBM High
ring Report
4/2021
Date/Time Date/Time
started solved

No.
Priority Solution

11 Bishoftu Br. Out of service PSS/UB High
12 Tracon Building Out of service Legehar Br. CBM High
13 Hilton Hotel Out of service Hilton Br. PSS High
14 Mahal Bahirdar Out of service Mahal Bahirdar Br. CBM High
15 Wollosefer Out of service UB High
ing Report
21 Afternoon
Date/Time Date/Time
started solved

Date 27/04/2021
No.
Priority Solution

10 Bishoftu Br Out of service PSS/UB High
11 Tracon Building Out of service Legehar CBM High
12 Mahal Bahirdar Out of service Mahal Bahirdar CBM High
14 Kality Br Out of service UB High
ng Report
4/2021
Date/Time Date/Time
started solved



9 Kality Br Out of service UB High
14 Welosefer Out of service PSS High
oring Report
021 (Afternoon)
Date/Time Date/Time
started solved

27/04/2021 Restart
Date 28/04/2021
No.
Priority Solution

9 Kality Br. Out of service UB High
14 Bishoftu Br. Out of service UB High
oring Report
/04/2021
Date/Time Date/Time
started solved

No.
Priority Solution

oring Report
021 (Afternoon)
Date/Time Date/Time
started solved

17/04/2021 ISP
Date 29/04/2021
No.
Priority Solution

9 Sidist Kilo Br Out of service Sidest kilo Br. PSS High
oring Report
/04/2021
Date/Time Date/Time
started solved

17/04/2021 ISP
No.
Priority Solution

8 Sidist Kilo Br Out of service Sidest kilo PSS High
9 Kings Hotel Out of service Sarbet CBM High
11 Bale Robe Br Out of service Bale Robe Br CBM High
toring Report
2021 Afternoon
Date/Time Date/Time
started solved
17/04/2021 ISP
29/04/2021 System freeze
Date 03/05/2021
No.
Priority Solution

8 Sidist Kilo Br Out of service Sidest kilo PSS High
12 Megenagna Out of service Megenagna Br CBM High
14 Hilton Hotel Out of service Hilton Br. CBM High
17 Safeway Super Market Out of service PSS/UB High
ing Report
5/2021
Date/Time Date/Time
started solved

17/04/2021 ISP
No.
Priority Solution

8 Sidist Kilo Br Out of service Sidist kilo Br. PSS High
11 Bale Robe Br Out of service Bale Robe Br. CBM High
12 Megenagna Out of service Megenagna Br. CBM High
14 Hilton Hotel Out of service Hilton Br. CBM High
16 Safeway Super Market Out of service PSS/UB High
19 Kality Out of service UB High
20 Welosefer Out of service PSS High
ing Report
1 (Afternoon)
Date/Time Date/Time
started solved

17/04/2021 ISP
03/05/2021 Restart
Date 04/05/2021
No.
Priority Solution

7 Sidist Kilo Br Out of service Sidist kilo PSS High
13 Welosefer Out of service Welosefer Br. PSS High
14 Gonder Univeristy Out of service PSS/UB High
15 Arbaminch Br Out of service PSS High
16 Arat Kilo Br Out of service PSS High
17 Ayat Hill Hotel Out of service UB High
18 Pyramid Hotel Out of service Bishoftu Br. CBM High
19 Safeway Super Market Out of service UB High
ng Report
/2021
Date/Time Date/Time
started solved

17/04/2021 ISP
04/05/2021 Isp/Power
04/05/2021 Message box file(Area network problem)
No.
Priority Solution

7 Sidist Kilo Br Out of service Sidist kilo Br. PSS High
9 Bale Robe Br Out of service Bale Robe Br. CBM High
11 Haile Resort Adama Out of service UB High
15 Arbaminch Br Out of service Arbaminch Br. PSS High
22 Logia Out of service PSS High
g Report
Afternoon
Date/Time Date/Time
started solved

17/04/2021 ISP
03/05/2021 Power
04/05/2021 Restart
04/05/2021 Restart
Date 06/05/2021
No.
Priority Solution

11 Arbaminch Br Out of service Arbaminch Br PSS High
13 Ayat Hill Hotel Out of service CBM High
16 Mahal Bahirdar Out of service Mahal Bahirdar CBM High
17 Logia Out of service Logia Br CBM High
18 Beshale Hotel Out of service Beshale Br CBM High
23 Hiber Out of service PSS High
24 Welosefer Out of service Welosefer PSS High
ng Report
/2021
Date/Time Date/Time
started solved
17/04/2021 ISP
03/05/2021 Power
06/05/2021 Branch Net Work
06/05/2021 Branch Net Work/Power
06/05/2021 Restart


10 Arbaminch Br Out of service Arbaminch Br. PSS High
12 Ayat Hill Hotel Out of service Ayat Br. CBM High
15 Logia Out of service Logia Br. CBM High
16 Beshale Hotel Out of service Beshale Br. CBM High
ing Report
1 (Afternoon)
Date/Time Date/Time
started solved

17/04/2021 ISP
03/05/2021 Power
Date 07/05/2021


10 Arbaminch Br. Out of service Arbaminch Br. PSS High
14 Logia Out of service Logia Br. CBM High
ing Report
5/2021
Date/Time Date/Time
started solved

17/04/2021 ISP
03/05/2021 Power
06/05/2021 Branch NetWork


10 Arbaminch Br Out of service Arbaminch Br PSS High
12 Ayat Hill Hotel Out of service Ayat Br CBM High
14 Logia Out of service Logia Br CBM High
15 Beshale Hotel Out of service Beshale Br CBM High
18 Welosefer Out of service Welosefer Br PSS High
19 Adama Br Out of service UB High
20 Addis Gebeya Out of service UB High
21 Ayertena Out of service PSS/UB High
ing Report
1 Afternoon
Date/Time Date/Time
started solved

17/04/2021 ISP
03/05/2021 Power
Date 08/05/2021


17 Welosefer Br. Out of service Welosefer Br. PSS High
18 AyerTena Br. Out of service PSS/UB High
20 Yoseph Br. Out of service PSS/UB High
onitoring Report
e 08/05/2021
Date/Time Date/Time
started solved

17/04/2021 ISP
03/05/2021 Power
Date 10/05/2021


14 Welosefer Br. Out of service Welosefer Br. PSS High
16 Yoseph Br. Out of service PSS/UB High
18 Ras Hotel Out of service PSS High
ng Report
5/2021
Date/Time Date/Time
started solved

17/04/2021 ISP (Modem Replacement)
03/05/2021 Power
10/05/2021 Vault Problem
10/05/2021 Restart
No.
Priority Solution

oring Report
021 (Afternoon)
Date/Time Date/Time
started solved

03/05/2021 Power
10/05/2021 ISP
10/05/2021 Branch NetWork/Power
Date 11/05/2021
No.
Priority Solution

16 Bishoftu Br Out of service UB High
17 Safeway Supermarket Out of service UB/PSS High
18 GeshAbaya Out of service UB High
ring Report
5/2021
Date/Time Date/Time
started solved

03/05/2021 Power
11/05/2021 Restart
11/05/2021 Restart
No.
Priority Solution

16 Bishoftu Br Out of service UB High
18 Itegue Taitu Br Out of service PSS High
20 Jimma Br Out of service Jimma Br CBM High
21 Pyramid Hotel Out of service Bishoftu Br CBM High
ring Report
21 Afternoon
Date/Time Date/Time
started solved

03/05/2021 Power
10/05/2021 ISP
11/05/2021 Restart
11/05/2021 Restart
Date 12/05/2021
No.
Priority Solution

12 Genet Out of service Genet Br. CBM High
18 Jimma Br. Out of service Jimma Br. CBM High
ring Report
5/2021
Date/Time Date/Time
started solved

03/05/2021 Power
10/05/2021 ISP
11/05/2021 Restart
No.
Priority Solution

ring Report
21 (Afternoon)
Date/Time Date/Time
started solved

03/05/2021 Power
10/05/2021 ISP
11/05/2021 Restart
Date 14/05/2021
No.
Priority Solution

14 Adama University Out of service UB High
16 Addisu Gebeya Out of service Addisu Gebeya CBM High
ng Report
/2021
Date/Time Date/Time
started solved

03/05/2021 Power
10/05/2021 ISP
14/05/2021 Restart
14/05/2021 LAN Cable Prblem
No.
Priority Solution

11 Adama University Out of service Adama University PSS High
12 YererBer Out of service UB High
13 British Embassy ATM 1 Out of service UB/PSS High
ng Report
1 Afternoon
Date/Time Date/Time
started solved

03/05/2021 Power
10/05/2021 ISP
14/05/2021 Software problem
Date 15/05/2021
No.
Priority Solution

11 Adama University Out of service Adama Br. PSS High
ring Report
05/2021
Date/Time Date/Time
started solved

03/05/2021 Power
10/05/2021 ISP
14/05/2021 Software problem
Date 25/05/2021
No.
Priority Solution

8 Kolfe Br. Out of service Tana Br. CBM High
9 Jimma Out of service UB High
12 Pyramid hotel Out of service UB High
15 Itege Taitu Out of service PSS/UB High
16 Lideta Out of service UB High
18 Ayer tena Out of service CBM High
ring Report
05/2021
Date/Time Date/Time
started solved

03/05/2021 Power
08/05/2021 Vault + Cash Handler
08/05/2021 Vault
21/05/2021 ISP
5/21/2021 internal ups/PC core
5/21/2023 ISP/power
21/05/2024 ISP/power
5/24/2026 ISP
5/24/2022 Branch NetWork/power
24/05/2021 Out of cash
Date 26/05/2021
No.
Priority Solution

5 Haile Resort Adama Out of service Adama Br. UB/PSS High
7 Safeway Supermarket Out of service Kebu lafto PSS/UB High
8 Pyramid hotel Out of service Bisheftu UB High
9 Rift Valley Out of service Abageda UB High
10 Gonder University Out of service Maraki UB High
13 Adama University Out of service Adama Br. CBM High
15 Mehal Bahir Dar Out of service CBM High
16 JFK building Out of service Kera UB High
17 Arat Kilo Out of service UB High
ring Report
05/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
5/21/2023 ISP/power
26/05/2021 one of custodian forgot combination Password
Date 26/05/2021 afternoon
No.
Priority Solution

16 Ayat Hill Out of service Ayat UB High
19 Africa avenue Out of service UB High
ring Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
Date 27/05/2021
No.
Priority Solution

15 Beklobet Out of service UB High
16 Meskel flower Out of service UB High
ring Report
05/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
Date 29/05/2021
No.
Priority Solution

16 Kebena Out of service CBM High
17 Tana Out of service UB High
18 Bole medanialem Out of service UB High
19 Nazra Out of service UB High
ring Report
05/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
Date 31/05/2021
No.
Priority Solution

14 Adama Uni. Out of service Adama Br. CBM High
16 Pyramid Hotel Out of service Bisheftu UB High
17 Haile resort Out of service Hawassa UB High
19 Ras hotel Out of service Legahar Sub. CBM High
20 Stadium Out of service UB High
21 Ayer tena Out of service UB High
22 Tana Out of service CBM High
ring Report
05/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
31/05/2021 Vault
No.
Priority Solution

24 Megenagna Out of service CBM High
25 Gonder Uni. Out of service Maraki CBM High
26 Itege Taitu Out of service UB High
27 Kings Hotel Out of service Sarbet UB High
ring Report
021 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
31/05/2021 Vault
Date 01/06/2021
No.
Priority Solution

19 Gonder Uni. Out of service Maraki CBM High
21 Kings Hotel Out of service Sarbet UB High
22 British embassay atm 01 Out of service Misrak CBM High
23 Bale robe Out of service UB High
24 Embilta ATM Out of service Gulele UB High
25 Bole Out of service CBM High
26 Kality Out of service CBM
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
31/05/2021 Vault
01/06/2021 All module offline
Date 02/06/2021
No.
Priority Solution

17 Embilta ATM Out of service Gulele UB/PSS High
18 Kality Out of service CBM High
19 Logia Out of service UB/CBM High
20 Lideta Out of service CBM High
ing Report
6/2021
Date/Time Date/Time
started solved

16/05/2021 ATM is down due to branch in under rebranding
21/05/2021 ISP
02/06/2021 Branch NetWork/Power+Cash handler
No.
Priority Solution

15 Bale robe Out of service CBM High
17 Tracon Tower Out of service Legehar CBM High
18 Sidist kilo Out of service CBM High
ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
Date 03/06/2021
No.
Priority Solution

7 Safeway Supermarket Out of service lebu lafto PSS/UB High
8 Rift Valley Out of service Abageda PSS/UB High
15 Haile resort Out of service Adama CBM High
16 Ayat Hill Out of service UB/PSS High
17 Golagul tower Out of service PSS High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
03/06/2021 All device module offline
6/3/2021 ISP/power
6/3/2021 ISP
No.
Priority Solution

ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
Date 04/06/2021
No.
Priority Solution

12 Gonder Uni. Out of service Maraki UB/PSS High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
No.
Priority Solution

15 Adama UNI. Out of service UB/PSS High
16 Pyramid hotel Out of service UB/PSS High
ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
Date 05/06/2021
No.
Priority Solution

15 Pyramid hotel Out of service UB/PSS High
16 Bahir dar UNI. Out of service Bahirdar UB/PSS High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
Date 07/06/2021
No.
Priority Solution

14 Ayat Hill Out of service Ayat UB/PSS High
15 Fassil Out of service CBM High
16 Meskel square Out of service CBM High
17 Wello sefer Out of service UB High
18 TK buildings Out of service UB High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
No.
Priority Solution

9 Haile resort Out of service Adama PSS High
15 Miisrak Out of service UB High
16 kebena Out of service UB High
17 Pyramid hotel Out of service UB High
ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
Date 08/06/2021
No.
Priority Solution

15 Miisrak Out of service UB High
16 kebena Out of service UB High
18 British embassay Out of service UB High
19 Cathederal Out of service UB High
20 Kolfe Out of service UB High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
No.
Priority Solution

14 British embassay Out of service CBM High
ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
Date 09/06/2021
No.
Priority Solution

10 Adama UNI. Out of service PSS/UB High
13 British embassay Out of service CBM High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
No.
Priority Solution

15 Adama UNI. Out of service CBM High
16 Kolfe Out of service CBM High
ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
09/06/2021 Vault
Date 10/06/2021
No.
Priority Solution

14 Diredawa Out of service UB/PSS High
15 Bahir Dar UNI. Out of service UB/PSS High
16 Gonder UNI. Out of service UB/PSS High
17 Rori Out of service UB High
20 Kings Hotel Out of service CBM High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
09/06/2021 Vault
Date 11/06/2021
No.
Priority Solution

13 Rori Out of service CBM/UB High
16 TK building Out of service UB/PSS High
17 Genet Out of service CBM High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
09/06/2021 Vault
10/06/2021 EPP + Out of cash
11/06/2021 Vault
No.
Priority Solution

13 Rori Out of service CBM/UB High
16 TK building Out of service UB/PSS High
ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
09/06/2021 Vault
10/06/2021 EPP + Out of cash
11/06/2021 Vault
Date 12/06/2021
No.
Priority Solution

16 British Embassay ATM 01 Out of service CBM High
17 Rori Out of service PSS High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
09/06/2021 Vault
11/06/2021 Vault
12/06/2021 ISP
Date 14/06/2021
No.
Priority Solution

9 Diredawa Out of service PSS High
16 Beshale ATM Out of service PSS/UB High
18 Hawassa Out of service CBM High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
10/06/2021 ISP
11/06/2021 Vault
No.
Priority Solution

20 Yoseph Out of service CBM High
ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
10/06/2021 ISP
14/06/2021 Software
Date 15/06/2021
No.
Priority Solution

ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
10/06/2021 ISP
No.
Priority Solution

18 Moenco Out of service CBM High
19 Nazra Out of service CBM High
ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
10/06/2021 ISP
Date 16/06/2021
No.
Priority Solution

9 Diredawa Out of service UB/CBM High
19 Ras hotel Out of service UB High
20 Embilta ATM Out of service PSS/UB High
21 British Embassay ATM 01 Out of service UB High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
10/06/2021 Power device burnt out
No.
Priority Solution

16 Ras hotel Out of service UB High
ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
Date 18/06/2021
No.
Priority Solution

17 Bahir dar UNI. Out of service PSS/UB High
19 Ayat Hill Out of service CBM High
ing Report
6/2021
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
16/06/2021 ISP/powe
18/06/2021 Reject box missed
18/06/2021 Power related problem
No.
Priority Solution

17 Ayat Hill Out of service CBM
ing Report
21 afternoon
Date/Time Date/Time
started solved

21/05/2021 ISP
07/06/2021 ISP
16/06/2021 ISP/powe
18/06/2021 out of cash
Date 19/06/2021
No.
Priority Solution

21 Safeway Supermarket Out of service lebu lafto CBM High
ing Report
06/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
16/06/2021 ISP/powe
6/19/2021 Software
Date 22/06/2021
No.
Priority Solution

17 Safeway Supermarket Out of service lebu lafto CBM High
19 Adama UNI. Out of service Adama CBM High
20 Itege taitu Out of service PSS/UB High
23 Gonder UNI. Out of service Maraki CBM High
24 Ras hotel Out of service Legehar sub. CBM High
ing Report
06/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
14/06/2021 branch in Rebranding
16/06/2021 ADSL modem or Network cable
6/19/2021 Software
6/22/2021 Vault
6/22/2021 ISP/power
6/22/2021 Software related problem
No.
Priority Solution

14 Safeway Supermarket Out of service lebu lafto PSS High
21 Ras hotel Out of service Legehar sub. CBM High
ing Report
21 afternoon
Date/Time Date/Time
started solved

07/06/2021 ISP
6/19/2021 ISP
6/22/2021 Vault
6/22/2021 ISP/power
Date 23/06/2021
No.
Priority Solution

ing Report
6/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
6/19/2021 ISP
6/22/2021 Vault
6/22/2021 ISP/power
Date 25/06/2021
No.
Priority Solution

15 Gonder UNI. Out of service Maraki ISP High
17 CMC In service CBM Medium
ing Report
6/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
6/19/2021 ISP
6/22/2021 ISP/power
6/22/2021 ISP
6/25/2021 4th cassette
Date 29/06/2021
No.
Priority Solution

15 Logia Out of service CBM High
18 Embilta Out of service UB High
21 Birhane Adere mall Out of service UB High
ing Report
6/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
6/19/2021 ISP
6/22/2021 ISP
No.
Priority Solution

17 Addisu gebeya Out of service CBM High
18 Hilton hotel Out of service UB High
20 Ayat Hill Out of service PSS/UB High
ing Report
21 afternoon
Date/Time Date/Time
started solved

07/06/2021 ISP
6/19/2021 ISP
6/22/2021 ISP
6/29/2021 ISP/Power
Date 30/06/2021
No.
Priority Solution

18 Gesh abay Out of service UB High
21 Arat Kilo Inservice CBM Medium
ing Report
6/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
6/19/2021 ISP
6/22/2021 ISP
6/29/2021 ISP/Power
6/30/2021 COMS battery
Date 02/07/2021
No.
Priority Solution

16 Tracon Tower In service CBM High
21 Nazra Hotel Out of service UB High
ing Report
7/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
6/19/2021 ISP
6/22/2021 ISP
7/1/2021 Cabinet door lock
02/07/2021 ISP
02/07/2021 Cash handler + Card reader
Date 03/07/2021
No.
Priority Solution

23 Ayat hill Out of service CBM High
24 dessie Out of service CBM High
25 TK building Out of service CBM High
26 Moenco Out of service UB High
27 Ras hotel Out of service CBM High
ing Report
7/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
6/19/2021 ISP
6/22/2021 ISP
02/07/2021 ISP
03/07/2021 Power related problem(Frequently happened)
Date 05/07/2021
No.
Priority Solution

16 Ayat Hill Out of service UB High
21 Kuriftu Resort Out of service UB/PSS High
22 Mehal Bahir dar Out of service UB High
23 Haile resort Out of service UB High
ing Report
7/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
6/19/2021 ISP
6/22/2021 ISP
7/2/2021 there is no AC Power around ATM
02/07/2021 ISP
05/07/2021 Cash handler + $th cassette rejecting more note
No.
Priority Solution

24 Dessie Out of service CBM High
ing Report
21 afternoon
Date/Time Date/Time
started solved

07/06/2021 ISP
6/19/2021 ISP
6/22/2021 ISP
05/07/2021 Cash handler + 4 th cassette rejecting more note
Date 06/07/2021


6 Haile resort Adama Out of service Adama PSS High
10 Gonder UNI. Out of service Maraki PSS High
24 Adama Out of service PSS High
27 Hiber Out of service PSS/UB High
ring Report
07/2021
Date/Time Date/Time
started solved
07/06/2021 ISP
19/06/2021 ISP
22/06/2021 ISP
06/07/2021 Restart
No.
Priority Solution

6 Haile resort Adama Out of service Adama PSS High
10 Gonder UNI. Out of service Maraki PSS High
ing Report
1 (Afternoon)
Date/Time Date/Time
started solved

07/06/2021 ISP
19/06/2021 ISP
22/06/2021 ISP
06/07/2021 OS Crush
Date 07/07/2021
No.
Priority

5 JFK building Out of service UB High
6 Haile resort Adama Out of service PSS High
7 Dire Dawa Br. Out of service UB/CBM High
12 Lideta Br. Out of service UB High
14 Tracon Building In service Leghar Br. CBM High
17 Adama UNI. Out of service Adama Br. CBM High
18 Dessie Br. Out of service Dessie Br. CBM High
19 Megenagna Br. Out of service Megenagna Br. CBM High
26 Ayer Tena Br. Out of service Ayer Tena Br. PSS High
Monitoring Report
te 07/07/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
19/06/2021 ISP
22/06/2021 ISP
2/7/2021 There is no AC Power around ATM
06/07/2021 OS Crush
No.
Priority Solution

ng Report
(Afternoon)
Date/Time Date/Time
started solved

07/06/2021 ISP
19/06/2021 ISP
22/06/2021 ISP
07/07/2021 Module offline
Date 08/07/2021
No.
Priority Solution

24 Kebena Out of service Kebena UB High
ring Report
07/2021
Date/Time Date/Time
started solved
07/06/2021 ISP
22/06/2021 ISP
08/07/2021 There is no power around the area
08/07/2021 Restart
No.
Priority Solution

20 CMC Out of service CMC PSS High
23 BahirDar University Out of service PSS/UB High
ring Report
21 Afternoon
Date/Time Date/Time
started solved
07/06/2021 ISP
22/06/2021 ISP
08/07/2021 There is no power around the area
Date 09/07/2021


23 Safeway Super Market Out of service Lebu Lafto CBM High
ng Report
7/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
22/06/2021 ISP
09/07/2021 EPP


ing Report
21 (Afternoon)
Date/Time Date/Time
started solved

07/06/2021 ISP
22/06/2021 ISP
09/07/2021 EPP
09/07/2021 Restart
Date 10/07/2021


5 JFK Building Out of service UB High
21 Dessie Br. Out of service UB High
ing Report
7/2021
Date/Time Date/Time
started solved

07/06/2021 ISP
22/06/2021 ISP
09/07/2021 EPP
Date 12/07/2021


5 JFK Building Out of service CBM High
15 Pyramid Hotel Out of service UB/PSS High
16 BahirDar University Out of service UB/PSS High
17 Rori Out of service UB/PSS High
19 Bole medehanalem Out of service UB High
20 Birhane Adere mall Out of service Bole medehanialem PSS High
nitoring Report
12/07/2021
Date/Time Date/Time
started solved

26/05/2021 Vault repair
22/06/2021 ISP
12/07/2021 NIC port problem


16 BahirDar University Out of service UB/PSS High
17 Rori Out of service UB/PSS High
22 Kings Hotel Out of service UB/PSS High
itoring Report
/2021 Afternoon
Date/Time Date/Time
started solved

22/06/2021 ISP
12/07/2021 power/ISP
Date 13/07/2021
No.
Priority

19 Welosefer Out of service UB High
20 Haile Resourt Adama Out of service Adama Br. CBM High
onitoring Report
13/07/2021
Date/Time Date/Time
started solved

22/06/2021 ISP
13/07/2021 External UPS
No.
Priority

20 Megnagna Out of service UB High
onitoring Report
07/2021 (Afternoon)
Date/Time Date/Time
started solved

22/06/2021 ISP
13/07/2021 Combination Problem
13/07/2021 Restart
Date 14/07/2021
No.
Priority

14 Birhane Adere Mall Out of service Bole medehanialem PSS High
18 Welosefer Br. Out of service UB High
19 Genet Br. Out of service Genet Br. CBM High
onitoring Report
14/07/2021
Date/Time Date/Time
started solved

22/06/2021 ISP
No.
Priority

14 Birhane Adere Mall Out of service Bole medehanialem Br. PSS High
nitoring Report
/2021 (Afternoon)
Date/Time Date/Time
started solved

22/06/2021 ISP
ATM Monitoring Repo
Date 16/07/2021
No.
1 Mekele Br. Out of service PSS

2 Axum Br. Out of service PSS
3 Mekele University Out of service PSS
4 Bisrat Gebreal Br. Out of service UB
5 JFK Building Out of service CBM
6 Dire Dawa Br. Out of service UB/CBM
7 British Embassay ATM 01 Out of service UB
8 Gonder University Out of service PSS
9 Tracon Building In service Leghar Br. CBM
10 Ayat Hill Hotel Out of service UB
11 Nazra Hotel Out of service UB
12 Itegue Taitu Br. Out of service Itegue Taitu Br. CBM
13 Pyramid Hotel Out of service PSS/UB
14 Safeway Super Market Out of service Lebu Lafto CBM
15 Jimma Br. Out of service Jimma Br. CBM
16 Welosefer Br. Out of service UB
17 Genet Br. Out of service Genet Br. CBM
18 Rori Hotel Out of service PSS/UB
19 Hilton Hotel Out of service PSS/UB
20 Fasil Out of service Fasil PSS
21 Tk Building Out of service Millinium CBM
22 CMC Out of service CMC PSS
23 Bahirdar University Out of service PSS/UB
24 Adama University Out of service Adama PSS
Date 16/07/2021
Date/Time Date/Time
Priority Solution Problem Problem
started solved
High 26/10/2020
High 30/10/2020
High 04/11/2020
High 26/01/2021
High 26/05/2021
High 10/06/2021
High 19/06/2021
High 22/06/2021
High 01/07/2021
High 02/07/2021
High 02/07/2021
High 07/07/2021
High 12/07/2021
High 12/07/2021
High 12/07/2021
High 13/07/2021
High 13/07/2021
High 14/07/2021
High 15/07/2021
High 15/07/2021
High 15/07/2021
High 16/07/2021
High 16/07/2021
High 16/07/2021
Remark

Relocation
Vault repair
Power device burnt out
Relocation
ISP
Cabinet door lock
There is no AC Power around ATM
Relocation
Internal UPS
ISP/power
NIC port problem
Card Reader
External UPS
Combination Problem
ISP/power
ISP/Power
Cash handler
Cash handler
Cash handler
ISP/Power
Cash handler
Date 16/07/2021 (Afternoon
No.
Priority

21 Adama University Out of service Adama PSS High
22 Safeway Super Market Out of service PSS High
Monitoring Report
07/2021 (Afternoon)
Date/Time Date/Time
started solved
22/06/2021 ISP
16/07/2021 ISP
Date 17/07/2021


Monitoring Report
te 17/07/2021
Date/Time Date/Time
started solved
22/06/2021 ISP
16/07/2021 ISP
Date 19/07/2021
No.
Priority

19 Megenagn Out of service UB High
20 Sidest killo Out of service UB High
21 Misrak Out of service Misrak PSS High
Monitoring Report
te 19/07/2021
Date/Time Date/Time
started solved
22/06/2021 ISP
16/07/2021 ISP
19/07/2021 Restart
No.
Priority

18 Misrak Out of service Misrak PSS High
19 Dessia Out of service UB High
20 Bole Medehanialem Out of service UB High
21 Nazera Out of service UB/PSS High
Monitoring Report
/07/2021 Afternoon
Date/Time Date/Time
started solved
22/06/2021 ISP
16/07/2021 ISP
Date 21/07/2021


16 Bole Medehanialem Br. Out of service UB High
20 Bale Robe Br. Out of service UB High
onitoring Report
e 21/07/2021
Date/Time Date/Time
started solved
22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP


onitoring Report
07/2021 (Afternoon)
Date/Time Date/Time
started solved
22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
Date 22/07/2021
No.
Priority

19 Moenco Out of service PSS High
onitoring Report
e 22/07/2021
Date/Time Date/Time
started solved
22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
22/07/2021 Restart
No.
Priority

19 Fasil Out of service Fasil PSS High
onitoring Report
07/2021 Afternoon
Date/Time Date/Time
started solved
22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
22/07/2021 ISP
22/07/2021 Cash Handler(Frequently)
ATM Monitoring Repor
Date 23/07/2021
No.
1 Mekele Br. Out of service PSS

2 Axum Br. Out of service PSS
3 Mekele University Out of service PSS
4 Bisrat Gebreal Br. Out of service UB
5 JFK Building Out of service CBM
6 Dire Dawa Br. Out of service UB/CBM
7 British Embassay ATM 01 Out of service UB
8 Gonder University Out of service PSS
9 Ayat Hill Hotel Out of service UB
10 Itegue Taitu Br. Out of service PSS
11 Jimma Br. Out of service Jimma Br. CBM
12 Welosefer Br. Out of service UB
13 Genet Br. Out of service Genet Br. CBM
14 Safeway Supermarket Out of service PSS
15 Bole Medehanialem Br. Out of service UB
16 Jupitor Hotel Out of service PSS/UB
17 Adama University Out of service PSS
18 Moenco Out of service Moenco CBM
19 Fasil Out of service Fasil PSS
20 Bishiftu Out of service PSS
21 Kuriftu Resourt Out of service PSS/UB
22 Hawassa Out of service UB
23 Yoseph Out of service PSS/UB
Date 23/07/2021
Date/Time Date/Time
Priority Solution Problem Problem
started solved
High 26/10/2020
High 30/10/2020
High 04/11/2020
High 26/01/2021
High 26/05/2021
High 10/06/2021
High 19/06/2021
High 22/06/2021
High 02/07/2021
High 07/07/2021
High 12/07/2021
High 13/07/2021
High 13/07/2021
High 16/07/2021
High 19/07/2021
High 21/07/2021
High 22/07/2021
High 22/07/2021
High 22/07/2021
High 23/07/2021
High 23/07/2021
High 23/07/2021
High 23/07/2021
Remark

Relocation
Vault repair
Relocation
ISP
ISP
Card Reader
External UPS
Combination Problem
ISP
Branch Network
ISP/Power
ISP
Card Reader
Cash Handler(Frequently)
Restart
ISP/Power
Branch Network
ISP/Power
Date 23/07/2021 (Aftern
No.
Priority

23 TK Building Out of service Milinum Br CBM High
te 23/07/2021 (Afternoon)
Date/Time Date/Time
Solution Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
26/01/2021
26/05/2021
10/06/2021
19/06/2021
22/06/2021
02/07/2021
07/07/2021
12/07/2021
13/07/2021
13/07/2021
16/07/2021
19/07/2021
21/07/2021
22/07/2021
22/07/2021
22/07/2021
23/07/2021
23/07/2021
23/07/2021
23/07/2021
Remark

Relocation
Vault repair
Relocation
ISP
ISP
Card Reader
External UPS
Combination Problem
ISP
Branch Network
ISP/Power
ISP
Card Reader
Cash Handler(Frequently)
Restart
ISP/Power
Cash Handler
Date 24/07/2021
No.
Priority

22 Yoseph Br. Out of service Yoseph Br. CBM High
Monitoring Report
ate 24/07/2021
Date/Time Date/Time
started solved
22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
22/07/2021 Cash Handler(Frequently)
24/07/2021 Cash Handler (Frequently)
Date 26/07/2021
No.
Priority

16 Beshal Hotel Out of service PSS/UB High
17 Ayat hill hotel Out of service PSS/UB High
18 Logia Out of service UB High
Monitoring Report
ate 26/07/2021
Date/Time Date/Time
started solved
22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
No.
Priority

16 Beshal Hotel Out of service Beshal Hotel PSS High
18 Yereber Out of service UB High
22 Arat kilo Out of service Arat kilo CBM High
Monitoring Report
6/07/2021 Afternoon
Date/Time Date/Time
started solved
22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
26/07/2021 EPP
Date 27/07/2021


16 Tracon Building In service Laghar CBM Medium
18 TK Building Out of service PSS High
itoring Report
27/07/2021
Date/Time Date/Time
started solved
22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
27/07/2021 ISP
27/07/2021 Restart


14 Tracon Building In service Laghar CBM Medium
18 Haile Resourt Adama Out of service Adama Br PSs High
g Report
1 (Afternoon)
Date/Time Date/Time
started solved

22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
27/07/2021 ISP
27/07/2021 Cash Handle
27/07/2021 Restart
27/07/2021 Cash Handle
Date 28/07/2021


14 Tracon Building In service Laghar Br. CBM Medium
16 Kebena Br. Out of service Kebena Br. CRM High
18 Mehal Bahirdar Br. Out of service UB High
20 Sidist Kilo Br. Out of service Sidist Kilo Br. CRM High
onitoring Report
te 28/07/2021
Date/Time Date/Time
started solved

22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
27/07/2021 ISP
28/07/2021 ATM Power


20 Sidist Kilo Br. Out of service Sidist Kilo Br. CRM High
onitoring Report
07/2021 (Afternoon)
Date/Time Date/Time
started solved

22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
27/07/2021 ISP
28/07/2021 Combination
Date 29/07/2021


22 Yererber Out of service UB High
23 TK building Out of service Millennium CBM High
onitoring Report
te 29/07/2021
Date/Time Date/Time
started solved

22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
27/07/2021 ISP
28/07/2021 Combination
29/07/2021 There is no power around the area)


22 Meskel square Out of service Meskel square PSS High
23 Sidest killo Out of service PSS High
onitoring Report
/07/2021 Afternoon
Date/Time Date/Time
started solved

22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
27/07/2021 ISP
29/07/2021 Restart
Date 30/07/2021


21 Yoseph Out of service Yoseph Br CBM High
22 Nazra Hotel Out of service PSS High
onitoring Report
e 30/07/2021
Date/Time Date/Time
started solved

22/06/2021 ISP
07/07/2021 ISP
16/07/2021 ISP
27/07/2021 ISP


15 Mehal Bahirdar Br. Out of service Mehal Bahirdar BrCBM High
19 Yoseph Out of service Yoseph Br CBM High
onitoring Report
07/2021 (Afternoon)
Date/Time Date/Time
started solved

07/07/2021 ISP
16/07/2021 ISP
27/07/2021 ISP
Date 31/07/2021


16 TK Building Out of service Millennium Br. CBM High
21 Arbaminch Br. Out of service Arbaminch Br. CBM High
23 Tana Br. Out of service PSS/UB High
24 Birhane Adere Mall Out of service B/Medhanialem Br. CBM High
nitoring Report
31/07/2021
Date/Time Date/Time
started solved

07/07/2021 ISP
16/07/2021 ISP
27/07/2021 ISP
Date 02/08/2021


18 Tana Br. Out of service Tana CBM High
19 Hilton Hotel Out of service PSS High
21 Gonder Univerisity Out of service Maraki Gonder CBM High
22 Rori Hotel Out of service Hawassa PSS High
nitoring Report
02/08/2021
Date/Time Date/Time
started solved

07/07/2021 ISP
16/07/2021 ISP
02/08/2021 Restart
02/08/2021 OS Crash


20 Rori Hotel Out of service Hawassa PSS High
21 Yereber Out of service UB High
22 Bole Out of service Bole PSS High
nitoring Report
8/2021 Afternoon
Date/Time Date/Time
started solved

07/07/2021 ISP
16/07/2021 ISP
02/08/2021 OS Crash
Date 03/08/2021


16 Beklobet Out of service PSS High
ng Report
/2021
Date/Time Date/Time
started solved

07/07/2021 ISP
16/07/2021 ISP
03/08/2021 Restart
03/08/2021 Branch Net work/Power


14 Beklobet Out of service Bekobet br PSS High
18 Logia Out of service UB High
19 Arat Kilo Out of service PSS High
Report
(Afternoon)
Date/Time Date/Time
started solved

07/07/2021 ISP
16/07/2021 ISP
03/08/2021 Restart
Date 04/08/2021


18 Birhane Adere Mall Out of service PSS/UB High
Monitoring Report
te 04/08/2021
Date/Time Date/Time
started solved

07/07/2021 ISP
16/07/2021 ISP
Date 05/08/2021


15 Tana in service UB High
17 Arat Kilo Out of service CBM High
Monitoring Report
te 05/08/2021
Date/Time Date/Time
started solved

10/06/2021 Power devices burnt out
16/07/2021 ISP
Date 06/08/2021


14 Sidist kilo Out of service UB High
Monitoring Report
te 06/08/2021
Date/Time Date/Time
started solved

16/07/2021 ISP


Monitoring Report
/08/2021 afternoon
Date/Time Date/Time
started solved

16/07/2021 ISP
06/08/2021 Cash Handler(Exit sensor metrics value near end )
Date 07/08/2021


13 Arbaminch Out of service CBM High
15 Sidist Kilo Out of service CBM High
Monitoring Report
te 07/08/2021
Date/Time Date/Time
started solved

16/07/2021 ISP
07/08/2021 Cash Handler + card reader Position
ATM Monitoring R
Date 09/08/20


14 TK building Out of service PSS High
Date 09/08/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
26/01/2021
10/06/2021
19/06/2021
16/07/2021
21/07/2021
30/07/2021
03/08/2021
07/08/2021
09/08/2021
8/9/2021
8/9/2021
Remark

Relocation
Power devices burnt out
Relocation
ISP
ISP/Power
Cash Handler
ISP/Power
Cash Handler + card reader Position
internal ups (Atm unable to start by itself after AC power off and become on
Cash handler
ISP
ATM Monitoring R
Date 09/08/2021 a


12 TK building Out of service PSS High
13 Jupitor Hotel Out of service CBM High
14 Yerer ber Out of service CBM High
15 Adama Uni. Out of service CBM High
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
26/01/2021
10/06/2021
19/06/2021
16/07/2021
30/07/2021
03/08/2021
09/08/2021
8/9/2021
8/9/2021
09/08/2021
09/08/2021
09/08/2021
09/08/2021
09/08/2021
09/08/2021
09/08/2021
on
Remark

Relocation
Power devices burnt out
Relocation
ISP
Cash Handler
ISP/Power
internal ups (Atm unable to start by itself after AC power off and become on
Cash handler
ISP
Software
Internal UPS
Cash handler
No power at area
No power at area
Branch network
ISP/Power
Date 16/08/2021


11 Gonder Uni. Out of service Maraki PSS/UB High
12 Birhane adere mall Out of service PSS/UB High
13 Itege Taitu Out of service CBM High
15 Haile resort Out of service adama PSS/UB High
16 yerer ber Out of service UB High
Monitoring Report
te 16/08/2021
Date/Time Date/Time
started solved

16/07/2021 ISP
8/16/2021 ISP/Power
8/16/2021 ISP/Power
Date 17/08/2021


15 Adama Uni. Out of service adama PSS/UB High
18 yerer ber Out of service CBM High
Monitoring Report
te 17/08/2021
Date/Time Date/Time
started solved

16/07/2021 ISP
8/16/2021 ISP/Power
8/16/2021 ISP/Power
8/17/2021 ISP/Power
8/17/2021 ISP/Power
8/17/2021 Internal UPS + Power button not working
Date 18/08/2021


13 Adama Uni. Out of service adama PSS/UB High
15 yerer ber Out of service CBM High
16 Tracon building Out of service CBM High
g Report
2021
Date/Time Date/Time
started solved

8/16/2021 ISP/Power
8/16/2021 ISP/Power
8/17/2021 ISP/Power
8/17/2021 ISP/Power
Date 19/08/2021


g Report
2021
Date/Time Date/Time
started solved

8/16/2021 ISP/Power
8/17/2021 ISP/Power


g Report
1 afternoon
Date/Time Date/Time
started solved

16/08/2021 network cable
8/16/2021 ISP/Power
8/17/2021 ISP/Power
Date 20/08/2021


11 Haile resort Out of service adama CBM High
Monitoring Report
te 20/08/2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power


10 Ayat Hill Out of service PSS High
11 Haile resort Out of service adama CBM High
Monitoring Report
/08/2021 afternoon
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
8/20/2021 ISP/Power
Date 21/08/2021


Monitoring Report
te 21/08/2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
8/21/2021 ISP/Power
Date 23/08/2021


12 Bahir dar Uni. Out of service PSS/UB High
13 Rori hotel Out of service PSS/UB High
16 Africa avenue Out of service CBM Medium
Monitoring Report
te 23/08/2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
23/08/2021 Receipt printer


16 Wollosefer Out of service CBM High
g Report
1 afternoon
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
Date 24/08/2021


15 Wollosefer Out of service CBM High
Monitoring Report
te 24/08/2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power


ng Report
21 afternoon
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
24/08/2021 Cash handler + 4th cassette reject more atm fit note


14 Rori hotel Out of service CBM High
Monitoring Report
25/08/2021 afternoon
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
25/08/2021 cash handler
24/08/2021 3rd cassette
Date 26/08/2021


15 Misrak Out of service CBM High
Monitoring Report
Date 26/08/2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power


13 Bole medanialem Out of service CBM High
16 Jimma Out of service CBM High
Monitoring Report
Date/Time Date/Time
started solved

8/17/2021 ISP/Power


Monitoring Report
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
Date 30/08/2021


14 Stadium Out of service CBM High
Monitoring Report
Date 30/08/2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
30/08/2021 Cash handler + 4th cassette rejecting more note


15 Pyramid hotel Out of service PSS/UB High
onitoring Report
08/2021 afternoon
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
30/08/2021 Cash handler + 4th cassette rejecting more note
Date 01/09/2021


13 Bisheftu Out of service UB High
Report
2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power


Report
afternoon
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
Date 03/09/2021


Report
2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power


onitoring Report
09/2021 afternoon
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
27/08/2021 Branch Network(cable problem)
02/09/2021 IP change
Date 04/09/2021


onitoring Report
e 04/09/2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
Date 06/09/2021


12 Bisheftu Out of service CBM High
Report
2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
Date 07/09/2021


11 Cathederal Out of service CBM High
onitoring Report
e 07/09/2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
Date 08/09/2021


10 Cathederal Out of service CBM High
15 Ayertena Out of service CBM Medium
onitoring Report
te 08/09/2021
Date/Time Date/Time
started solved

8/17/2021 ISP/Power
07/09/2021 restart
Date 17/09/2021


onitoring Report
te 17/09/2021
Date/Time Date/Time
started solved

07/09/2021 restart
9/17/2021 ISP/Power
9/17/2021 EPP


Report
afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/17/2021 EPP
Date 18/09/2021


10 CMC Out of service CBM High
11 Mehal bahir dar Out of service CBM High
M Monitoring Report
Date 18/09/2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/18/2021 2nd,3rd and 4th cassette
Date 20/09/2021


Report
2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/18/2021 2nd,3rd and 4th cassette
9/18/2021 cash handler + all cassette rejecting more atm fit note


8 TK building Out of service UB/CBM High
M Monitoring Report
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/17/2021 there is Power problem in the building
9/20/2021 cash handler + all cassette rejecting more atm fit note


ring Report
21 afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/21/2021 there is no Power in the area
Date 22/09/2021


9 Gonder Uni. Out of service PSS/UB High
M Monitoring Report
Date 22/09/2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/22/2021 ISP/Power


ring Report
021 afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/22/2021 ISP/Power
Date 23/09/2021


10 Tracon tower Out of service PSS/UB High
11 Ayertena Out of service CBM High
g Report
2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/22/2021 ISP/Power
9/23/2021 ISP/Power


12 JFK building Out of service PSS/UB High
13 Kings hotel Out of service CBM High
onitoring Report
09/2021 afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/22/2021 ISP/Power
9/23/2021 ISP/Power
9/23/2021 ISP/Power
Date 24/09/2021


12 JFK building Out of service PSS/UB High
g Report
2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/22/2021 ISP/Power
9/23/2021 ISP/Power
9/23/2021 ISP/Power
9/24/2021 EPP missed from OSD+
Date 25/09/2021


8 Tracon tower Out of service CBM High
9 Dire Dawa Br. Out of service PSS High
g Report
2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/25/2021 ADSL not working
Date 28/09/2021


onitoring Report
e 28/09/2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
9/28/2021 ISP/Power
Date 30/09/2021


10 Dessie Out of service PSS/UB High
onitoring Report
e 30/09/2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
23/09/2021 NIC port
9/28/2021 ISP/Power
Date 04/10/2021


10 Rori Hotel Out of service CBM High
13 Birhane Adere Mall Out of service CBM High
onitoring Report
e 04/10/2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
23/09/2021 NIC port
9/28/2021 ISP/Power
10/4/2021 Software


10 Rori Hotel Out of service CBM High
onitoring Report
10/2021 afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
23/09/2021 NIC port
9/28/2021 ISP/Power
10/4/2021 Software
10/4/2021 ISP/Power
Date 05/10/2021


12 Tracon Tower Out of service PSS High
g Report
2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
23/09/2021 NIC port
9/28/2021 ISP/Power
10/4/2021 Software
10/5/2021 ISP


g Report
afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
23/09/2021 NIC port
9/28/2021 ISP/Power
10/4/2021 Software
10/5/2021 ISP


onitoring Report
10/2021 afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
23/09/2021 NIC port
9/28/2021 ISP/Power
10/5/2021 ISP


12 Birhane Adere mall Out of service PSS/UB High
onitoring Report
10/2021 afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
23/09/2021 NIC port
10/5/2021 ISP
10/8/2021 Ip change
10/8/2021 ISP/Power
Date 09/10/2021


onitoring Report
te 09/10/2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
10/5/2021 ISP
10/8/2021 Ip change
Date 11/10/2021


onitoring Report
te 11/10/2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
10/5/2021 ISP
10/8/2021 Ip change


g Report
afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
10/5/2021 ISP
10/8/2021 Ip address change
Date 12/10/2021


13 Arat kilo Out of service CBM/UB High
14 Hiber Out of service CBM High
onitoring Report
te 12/10/2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
10/5/2021 ISP
10/12/2021 Cash handler +3rd Cassettte
Date 12/10/2021afternoon


6 TK building Out of service UB High
9 Rori hotel Out of service CBM Medium
11 Gesh abay Out of service CBM High
onitoring Report
/10/2021afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
10/5/2021 ISP
10/12/2021 3rd Cassettte
Date 13/10/2021


12 Bale robe Out of service CBM Medium
Report
2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
10/5/2021 ISP
10/13/2021 3rd and 4th Cassette not working


onitoring Report
10/2021 afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
10/5/2021 ADSL need replacement


Report
afternoon
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
Date 16/10/2021


11 Kuriftu Out of service PSS/UB High
TM Monitoring Report
Date 16/10/2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
10/15/2021 cash handler + 3&4 cassette rejecting more ATM fit notes
Date 19/10/2021


15 Birhane Adre Mall Out of service PSS/UB High
TM Monitoring Report
Date 19/10/2021
Date/Time Date/Time
started solved

9/17/2021 ISP/Power
10/15/2021 cash handler + 3&4 cassette rejecting more ATM fit notes
10/19/2021 Card reader missed from OSD+


7 Rori hotel IN Service CBM Medium
9 Bale robe IN Service CBM Medium
12 Haile resort at adama Out of service PSS/UB High
oring Report
2021 afternoon
Date/Time Date/Time
started solved

Date 21/10/2021


13 Misrak Out of service UB High
oring Report
/10/2021
Date/Time Date/Time
started solved

Date 23/10/2021


12 Misrak Out of service UB High
13 Gesh Abay Out of service CBM High
14 Tracon Tower Out of service CBM High
onitoring Report
e 23/10/2021
Date/Time Date/Time
started solved

10/23/2021 NIC Port
Date 26/10/2021


12 Bisrat Gebreal Br. Out of service CBM High
onitoring Report
e 26/10/2021
Date/Time Date/Time
started solved

10/19/2021 ADSL Relocation
26/10/2021 Vault + PM

1 Mekele Br. Out of service PSS/UB High

2 Axum Br. Out of service PSS/UB High
3 Mekele University Out of service PSS/UB High
5 Gonder Uni. Out of service UB High
onitoring Report
10/2021 afternoon
Date/Time Date/Time
started solved

10/13/2021 there is Power problem in the area
26/10/2021 Vault + PM
Date 27/10/2021


15 Yerer ber Out of service UB High
16 Adama Out of service CBM High
onitoring Report
e 27/10/2021
Date/Time Date/Time
started solved

26/10/2021 Vault + PM
27/10/2021 ISP configuration problem
27/10/2021 ATM not start by itself after power off and on


onitoring Report
10/2021 afternoon
Date/Time Date/Time
started solved

26/10/2021 Vault + PM
27/10/2021 Cash handler + 4th cassette
Date 28/10/2021


onitoring Report
e 28/10/2021
Date/Time Date/Time
started solved

26/10/2021 Vault + PM
27/10/2021 Cash handler + 4th cassette
28/10/2021 cash handler(Exit sensor matrix nearly END)


Report
afternoon
Date/Time Date/Time
started solved

26/10/2021 Vault + PM
Date 29/10/2021


10 Bisrat Gebreal Br. Out of service CBM Medium
M Monitoring Report
Date 29/10/2021
Date/Time Date/Time
started solved

26/10/2021 PM
26/10/2021 ISP
27/10/2021 Branch IP change required due to Fiber network change


ring Report
021 afternoon
Date/Time Date/Time
started solved

26/10/2021 PM
26/10/2021 ISP
Date 30/10/2021


ring Report
/10/2021
Date/Time Date/Time
started solved

26/10/2021 PM
26/10/2021 ISP
Date 02/11/2021


ring Report
/11/2021
Date/Time Date/Time
started solved

26/10/2021 PM
26/10/2021 ISP
ATM Monitoring Repo
Date 03/11/2021 aftern


4 Alamta Br. Out of service UB High
5 Gofa Mazoria Br. Out of service UB High
6 Lalibela Out of service Moti/UB High
7 Woldiya Out of service UB High
16 Kotebe Out of service UB High
17 Meri loke Out of service UB High
19 Kuriftu resort Out of service PSS/UB High
20 Jemo Out of service UB High
21 Bisrate gebriel Out of service CBM High
22 Jijiga Out of service Moti High
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
9/17/2021
10/13/2021
10/19/2021
10/21/2021
10/26/2021
26/10/2021
27/10/2021
30/10/2021
29/10/2021
01/11/2021
01/11/2021
01/11/2021
01/11/2021
02/11/2021
11/3/2021
Remark

Due to Branch Network closed in current issue in this region
Relocation (Civil work)
Branch closed Due to current situation in this area
Branch closed Due to current situation
in this area
there is Power problem in the building
there is Power problem in the area
ADSL Relocation
Card reader
ISP/Power
ISP
Branch IP change required due to Fiber network change
ISP/Power
cash handler
ISP/Power
EPP missed + Vault problem
Cash handler + Remote access problem
ATM Monitoring Repo
Date 04/11/2021


21 Wolayta sodo Out of service UB High
22 Mesalemiya Out of service Moti High
Date 04/11/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
9/17/2021
10/13/2021
10/19/2021
10/21/2021
10/26/2021
26/10/2021
27/10/2021
29/10/2021
01/11/2021
01/11/2021
01/11/2021
01/11/2021
02/11/2021
11/3/2021
11/4/2021
Remark

in this area
there is Power problem in the area
ADSL Relocation
Card reader
ISP
ISP
cash handler
ISP/Power
Branch Network
Cash handler
Date 05/11/2021


21 Bethel Out of service Moti High
Monitoring Report
te 05/11/2021
Date/Time Date/Time
started solved

04/11/2020 Due to Branch Network closed in current issue in this region
27/02/2021 Relocation (Civil work)
05/08/2021 Branch closed Due to current situation in this area
09/08/2021 Branch closed Due to current situation
in this area
10/26/2021 ISP
26/10/2021 ISP
02/11/2021 EPP missed + Vault problem
Date 05/11/2021 afternoo


Monitoring Report
5/11/2021 afternoon
Date/Time Date/Time
started solved

in this area
10/26/2021 ISP
26/10/2021 ISP
Date 06/11/2021


Monitoring Report
te 06/11/2021
Date/Time Date/Time
started solved

in this area
10/26/2021 ISP
26/10/2021 ISP
ATM Monitoring Repo
Date 09/11/2021


18 Ayat Out of service UB High
19 D'africk Out of service UB High
21 CMC Out of service CBM Medium
24 Meseret Defar Out of service Moti High
25 Gerji Out of service Moti High
26 kotebe Out of service Moti High
Date 09/11/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
9/17/2021
10/19/2021
10/26/2021
26/10/2021
27/10/2021
01/11/2021
01/11/2021
02/11/2021
11/3/2021
11/9/2021
11/9/2021
11/9/2021
11/9/2021
09/11/2021
09/11/2021
11/8/2021
11/8/2021
11/9/2021
11/9/2021
Remark

in this area
ADSL Relocation
ISP
ISP
cash handler
ISP/Power
Branch Network
Branch Network
Branch Network
Branch Network
ISP/Power
4th cassette
cash handler
Cash handler + remote access disabled
Software related problem
Card reader
Card reader
Date 12/11/2021


9 Birhane Adre Mall Out of service PSS High
10 Kuriftu resort Out of service PSS High
14 Urael Out of service Moti High
15 Maraki gonder Out of service Moti High
Monitoring Report
te 12/11/2021
Date/Time Date/Time
started solved

in this area
11/11/2021 OS crash
Date 13/11/2021


10 Kuriftu resort Out of service PSS High
14 Urael Out of service Moti High
Monitoring Report
te 13/11/2021
Date/Time Date/Time
started solved

in this area
11/11/2021 OS crash
ATM Monitoring Repo
Date 16/11/2021


11 Kality salo Out of service UB High
12 Jupitor hotel at Bole Out of service PSS/UB High
Date 16/11/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
9/17/2021
10/19/2021
11/12/2021
11/16/2021
11/16/2021
11/16/2021
11/16/2021
Remark

in this area
ADSL Relocation
Cash handler
Branch Network
ISP/Power
ISP/Power
ISP/Power
Date 16/11/2021


14 Embilta Out of service PSS/UB High
Date 16/11/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
9/17/2021
10/19/2021
11/12/2021
11/16/2021
11/16/2021
11/17/2021
11/17/2021
Remark

in this area
ADSL Relocation
Cash handler
ISP/Power
ISP/Power
ISP/Power
ISP/Power
Date 18/11/2021


13 Gerji In service Moti High
14 Kality salo Out of service Moti High
15 Bole Rowanda In service Moti High
16 Kotebe Out of service Moti High
17 CMC In service CBM Medium
onitoring Report
e 18/11/2021
Date/Time Date/Time
started solved

in this area
11/16/2021 Card reader(Fallback decline)
11/17/2021 Combination Vault
18/11/2021 Cash handler(frequently happened)
Date 19/11/2021


14 logia Out of service CBM High
Monitoring Report
ate 19/11/2021
Date/Time Date/Time
started solved

in this area
19/11/2021 ATM isnt starting by itself after power off and on(Frequently reported)
Date 20/11/2021


Monitoring Report
ate 20/11/2021
Date/Time Date/Time
started solved

in this area
Date 23/11/2021


Monitoring Report
ate 23/11/2021
Date/Time Date/Time
started solved

in this area
Date 24/11/2021


Haile resort at adama Out of service PSS/UB High
Mehal Arada Out of service UB High
Monitoring Report
ate 24/11/2021
Date/Time Date/Time
started solved

in this area
Date 25/11/2021


14 Jupitor hotel Out of service PSS/UB High
15 fasil Out of service CBM Medium
16 lamberet Out of service Moti High
Monitoring Report
ate 25/11/2021
Date/Time Date/Time
started solved

in this area
25/11/2022 Third cassette
25/11/2023 combination problem
ATM Monitoring Rep
Date 26/11/2021


13 Jupitor hotel Out of service PSS/UB High
14 fasil Out of service CBM Medium
15 Gerji mebrat haile Out of service UB High
16 Millinium Out of service UB High
17 Hilton hotel Out of service CBM High
18 Anbessa gibi Out of service Moti High
Date 26/11/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
9/17/2021
10/19/2021
11/16/2021
19/11/2021
24/11/2021
25/11/2021
25/11/2021
26/11/2021
26/11/2021
26/11/2021
11/26/2021
Remark

in this area
ADSL Relocation
Card reader(Fallback decline)
Cash handler
ISP/Power
ISP/Power
Third cassette
Branch network
Branch network
Cash handler
card reader(software related)
Date 29/11/2021


12 Jupitor hotel at bole Out of service PSS/UB High
14 Anbessa gibi Out of service Moti High
15 Gelan condominium Out of service Moti High
Monitoring Report
ate 29/11/2021
Date/Time Date/Time
started solved

in this area
11/26/2021 card reader(software related)
Date 30/11/2021 afterno


11 Jupitor hotel at bole Out of service PSS High
14 Fassil Out of service CBM Medium
16 mehal bahir dar Out of service CBM High
Monitoring Report
0/11/2021 afternoon
Date/Time Date/Time
started solved

in this area
25/11/2021 ISP
30/11/2021 Third cassette(frequently)
Date 01/12/2021


13 mehal bahir dar Out of service CBM High
14 Maraki gonder Out of service UB High
Monitoring Report
ate 01/12/2021
Date/Time Date/Time
started solved

in this area
25/11/2021 ISP
Date 02/12/2021


12 Sheger Building Out of service PSS/UB High
13 Jijiga Out of service UB High
onitoring Report
e 02/12/2021
Date/Time Date/Time
started solved

in this area
25/11/2021 ISP
Date 03/12/2021


13 Jijiga Out of service UB High
15 Ayat hill Out of service PSS/UB High
16 Haileresort at adama Out of service PSS/UB High
Date 03/12/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
9/17/2021
10/19/2021
19/11/2021
25/11/2021
30/11/2021
11/30/2021
12/2/2021
12/3/2021
12/3/2021
12/3/2021
Remark

in this area
ADSL Relocation
Cash handler
ISP
ISP/Power
Cash handler
ISP/Power
ISP/Power
Cash handler
Date 04/12/2021


14 Tana Out of service CBM Medium
16 ECA Out of service Moti High
17 Gambela Out of service Moti High
Date 04/12/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
9/17/2021
10/19/2021
19/11/2021
25/11/2021
30/11/2021
12/3/2021
12/4/2021
12/7/2021
12/7/2021
12/7/2021
Remark

in this area
ADSL Relocation
Cash handler
ISP
ISP/Power
ISP/Power
4th cassette
internal UPS
Cash handler
Cash handler
Date 08/12/2021


16 ECA Out of service Moti High
onitoring Report
e 08/12/2021
Date/Time Date/Time
started solved

in this area
25/11/2021 ISP
12/3/2021 ISP/Power
12/7/2021 internal UPS


15 Embilta hotel Out of service PSS/UB High
16 Adama UNI. Out of service CBM High
17 Gish abay Out of service CBM High
20 D'africk Out of service Moti High
onitoring Report
12/2021 afternoon
Date/Time Date/Time
started solved

in this area
25/11/2021 ISP
Date 13/12/2021


16 Nekemt Out of service UB High
20 Shiro meda Out of service Moti High
onitoring Report
e 13/12/2021
Date/Time Date/Time
started solved

in this area
25/11/2021 ISP
13/12/2021 Software
Date 14/12/2021


Yerer Goro Out of service UB High
Date 14/12/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
9/17/2021
10/19/2021
19/11/2021
25/11/2021
30/11/2021
12/4/2021
12/10/2021
12/10/2021
12/13/2021
13/12/2021
13/12/2021
13/12/2021
12/13/2021
12/14/2021
Remark

in this area
ADSL Relocation
Cash handler
ISP
ISP/Power
4th cassette
ISP/Power
cash handler
Branch Network
Software
Cash handler
Cash handler
cash handler
Branch Network
Date 15/12/2021


17 TK Building Out of service CBM High
18 Gerji Out of service UB High
21 Kality salo Out of service Moti High
23 Kolfe Out of service CBM Medium
onitoring Report
e 15/12/2021
Date/Time Date/Time
started solved

in this area
25/11/2021 ISP
Date 17/12/2021


17 Haya arat Out of service Moti Medium
18 Marriotte Hotel Out of service PSS/UB High
19 Yoseph Out of service PSS/UB High
22 Hibir Tower ATM Out of service Moti Medium
Date 17/12/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
10/19/2021
19/11/2021
25/11/2021
30/11/2021
12/4/2021
12/10/2021
12/13/2021
12/14/2021
12/14/2021
12/16/2021
12/16/2021
12/16/2021
16/12/2021
17/12/2022
12/17/2021
Remark

in this area
ADSL Relocation
Cash handler
ISP
ISP/Power
4th cassette
ISP/Power
Branch Network
Power related problem
ISP/Power
Receipt printer
ISP/Power
ISP/Power
ADSL burnt out and need replacement
Cash handler
Receipt printer(Frequently happened)
Date 18/12/2021


14 Yoseph Out of service PSS High
17 Tracon Tower Out of service PSS/UB High
18 Embilta hotel Out of service PSS High
19 Birhane Adre Mall Out of service UB High
Date 18/12/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
19/11/2021
25/11/2021
12/4/2021
12/13/2021
12/14/2021
12/16/2021
12/16/2021
16/12/2021
12/17/2021
12/17/2021
12/17/2021
12/19/2021
Remark

in this area
Cash handler
ISP
4th cassette
Branch Network
ISP/Power
Receipt printer
ISP
ADSL burnt out and new ADSL delivered to branch
ISP/Power
ISP
ATM movement
Date 23/12/2021 aftern


15 HYMEN MATERNAL Out of Service Moti High
16 Kality salo Out of Service Moti High
18 Haile resort at adama Out of service CBM High
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
19/11/2021
12/4/2021
12/16/2021
16/12/2021
12/17/2021
12/17/2021
12/19/2021
12/23/2021
12/23/2021
12/23/2021
12/23/2021
25/11/2021
Remark

in this area
Cash handler
4th cassette + cash handler
Receipt printer
ADSL burnt out and new ADSL delivered to branch
ISP/Power
ATM movement
Cash handler
Software(System freeze)
Cash handler
Nic port
it needs ADSL reconfiguration (adsl cabling problem is resolved)
Date 24/12/2021


onitoring Report
e 24/12/2021
Date/Time Date/Time
started solved

in this area
12/4/2021 4th cassette + cash handler
16/12/2021 ADSL burnt out and new ADSL delivered to branch
12/17/2021 Receipt printer(Frequently happened)
12/19/2021 ATM movement
12/23/2021 Software(System freeze)
12/23/2021 Nic port
25/11/2021 it needs ADSL reconfiguration (adsl cabling problem is resolved)
Date 25/12/2021


onitoring Report
e 25/12/2021
Date/Time Date/Time
started solved

in this area
12/23/2021 Nic port
Date 27/12/2021


onitoring Report
e 27/12/2021
Date/Time Date/Time
started solved

in this area
12/23/2021 Nic port
Date 28/12/2021


13 Kebena Out of Service UB High
15 Marriott hotel Out of service PSS/UB High
Date 28/12/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
19/11/2021
12/4/2021
12/16/2021
12/19/2021
12/23/2021
12/23/2021
25/11/2021
12/26/2021
12/27/2021
12/27/2021
12/27/2021
12/28/2021
12/28/2021
12/28/2021
Remark

in this area
Cash handler
4th cassette
Receipt printer
ATM movement
Nic port
External UPS
ISP/Power
ISP/Power
ISP/Power
Branch Network
Branch Network
ISP/Power
Branch Network
Date 29/12/2021


12 mehal Bahirdar Out of service CBM High
20 SEBASTOPOL Out of Service Moti High
Date 29/12/2021
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
19/11/2021
12/4/2021
12/23/2021
12/23/2021
12/24/2021
25/11/2021
12/27/2021
12/27/2021
12/28/2021
12/28/2021
12/29/2021
12/29/2021
12/29/2021
12/29/2021
Remark

in this area
Cash handler
4th cassette
Nic port
External UPS
Cash handler + 4th cassette reject more notes
ISP/Power
ISP/Power
ISP/Power
Branch Network
ISP/Power
ISP/
Software
Cash handler
Date 30/12/2021


21 Modjo Out of service UB High
22 Mehal Arada Out of service UB High
onitoring Report
e 30/12/2021
Date/Time Date/Time
started solved

in this area
12/23/2021 Nic port
12/24/2021 Cash handler + 4th cassette reject more notes
12/29/2021 ISP
12/29/2021 Software
12/28/2021 under voltage Power problem in area
Date 01/01/2022


22 Mehal Arada Out of service UB High
onitoring Report
e 01/01/2022
Date/Time Date/Time
started solved

in this area
12/23/2021 Nic port
12/24/2021 Cash handler + 4th cassette reject more notes
12/29/2021 ISP
12/29/2021 Software
12/28/2021 under voltage Power problem in area
Date 04/01/2022


20 Harar Out of Service Moti High
Bisheftu Out of Service UB High
Date 04/01/2022
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
09/08/2021
19/11/2021
12/4/2021
12/28/2021
12/23/2021
1/4/2022
1/4/2022
1/4/2022
1/4/2022
1/4/2022
1/29/2021
Remark

in this area
Cash handler
4th cassette
under voltage Power problem in area
External UPS
it needs ADSL reconfiguration
it needs ADSL reconfiguration
ISP/Power
card reader
Cash handler
Branch network
Date 04/02/2022


9 Tana In service CBM High
10 Summit Out of Service UB High
11 Haile resort at adama Out of Service PSS/UB High
12 Hosahna Out of Service Moti High
13 Emerald resort Out of Service PSS High
15 Haya arat In Service Moti Medium
16 Golagul tower Out of Service PSS High
17 Ras Desta Out of Service Moti High
19 Itege taitu Out of service CBM High
20 Bole Medanialem In service CBM Medium
Date 04/02/2022
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
27/02/2021
05/08/2021
1/9/2022
19/11/2021
1/31/2022
12/14/2021
1/29/2022
1/24/2022
1/28/2022
1/29/2022
2/2/2022
2/2/2022
2/3/2022
2/4/2022
2/4/2022
2/4/2022
2/4/2022
Remark

ATM totally damaged and collected to warehouse
Cash handler
1st,2nd and 4th cassette
Un able to start as itstand
ISP/Power
Combination password change
ISP/Power
cash handler
Receipt printer
ADSL modem replacement
Cash handler
ATM not start by itself after power off and on (frequently reported)
card reader
4th cassette
Power related problem
Date 07/02/2022


11 Haile resort at adama Out of Service PSS/UB High
13 Haya arat In Service Moti Medium
14 Golagul tower Out of Service PSS High
16 Gambela In Service Moti High
17 Marriotte Out of Service Moti High
onitoring Report
e 07/02/2022
Date/Time Date/Time
started solved

1/9/2022 ATM totally damaged and collected to warehouse
1/31/2022 1st,2nd and 4th cassette
12/14/2021 Un able to start as itstand
1/29/2022 ISP/Power
1/24/2022 Combination password change
2/2/2022 ADSL modem replacement
2/5/2022 Rejecting more atm fit notes
2/7/2022 software related problem
2/7/2022 Cash handler + 1st cassette is rejecting more atm fit notes
Date 14/02/2022


11 Golagul tower Out of Service UB High
12 Gambela In Service Moti High
13 Adama Uni. Out of service PSS High
14 Marriotte hotel Out of service UB High
15 Samaritan Hospi. Out of service PSS High
18 Ayat Out of service UB High
19 Shiro meda Out of Service Moti High
20 Dire dawa Out of service CBM High
22 Gish Abay Out of service CBM High
23 Bahir dar Out of service CBM High
24 Gofa Mazoria Out of Service Moti High
Date 14/02/2022
Date/Time Date/Time
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
05/08/2021
1/9/2022
19/11/2021
1/31/2022
12/14/2021
1/24/2022
2/7/2022
2/5/2022
2/7/2022
2/7/2022
2/7/2022
2/7/2022
2/11/2022
2/11/2022
2/12/2022
2/12/2022
2/12/2022
2/14/2022
2/14/2022
2/14/2022g and make it operational (relocated from gofa branch) IP add: 10.215.1.75 Port:7711
Remark

ATM totally damaged and collected to warehouse
Cash handler
ADSL modem adaptor cable un able to connect
Rejecting more atm fit notes
ISP
Network cable related problem from ADSL modem to ATM
ISP
ATM is down due to ATM location is under construction
ISP/Power
ATM is down due to branch network changed to Fiber
Cash handler(frequently happened)
card reader
Cash handler
Cash handler + Radmin password Unknown
card reader
g and make it operational (relocated from gofa branch) IP add: 10.215.1.75 Port:7711
ATM Moni
Date 2


11 Kombolcha Out of service Moti Medium
12 Lalibela Out of service Moti Medium
13 Bethel out of Service Moti High
Date 23/02/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
1/24/2022
2/22/2022
2/22/2022
2/23/2022
2/21/2022
2/23/2022
2/23/2022
ng Report
2/2022
Remark

Cash handler
ISP/Power
ATM statues was requested first on date 29/12/2021 and remindered on date 24/01/2022
Front screen(black)
Cash handler + 3rd and 4th cassettes are rejecting more atm fit notes
Cash handler + Radmin password
ATM is down due to Branch network changed to fiber network
ATM Moni
Date 2


Date 25/02/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
1/24/2022
2/22/2022
2/22/2022
2/23/2022
2/21/2022
2/23/2022
2/23/2022
2/24/2022
ng Report
2/2022
Remark

Cash handler
ISP/Power
Front screen(black)
Cash handler + Radmin password
Cash handler(frequently happend)
ATM Moni
Da


17 Jimaa Out of service CBM High
19 rasdesta Out of service CBM High
Date 28/02/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
1/24/2022
2/22/2022
2/22/2022
2/23/2022
2/21/2022
2/23/2022
2/23/2022
2/28/2022
2/28/2022
2/28/2022
ng Report
28/02/2022
Remark

Cash handler
ISP/Power
Front screen(black)
Radmin password
Cash handler
Their office is under renovation since 26/02/2022 as a result the ATM is down
Card reader
ATM Moni
Date 28


20 Dilla Out of service Moti High
23 Bisrat Gebrieal Out of service CBM High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
1/24/2022
2/22/2022
2/22/2022
2/23/2022
2/21/2022
2/23/2022
2/23/2022
2/28/2022
2/28/2022
2/28/2022
2/28/2022
2/28/2022
2/28/2022
3/1/2022
3/1/2022
ng Report
/2022 Afternoon
Remark

Cash handler
ISP/Power
Front screen(black)
Radmin password
Cash handler
Card reader
Cash handler
Cash handler(dispenser module offline)
Cash handler
Cash handler
ATM Moni
Da


23 Bisrat Gebrieal Out of service CBM High
25 Assosa out of Service Moti High
Date 03/01/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
1/24/2022
2/22/2022
2/22/2022
2/23/2022
2/21/2022
2/23/2022
2/23/2022
2/28/2022
2/28/2022
2/28/2022
2/28/2022
2/28/2022
2/28/2022
3/1/2022
3/1/2022
3/1/2022
ng Report
3/01/2022
Remark

Cash handler
ISP/Power
Front screen(black)
Radmin password
Cash handler
Card reader
Cash handler
Cash handler
Cash handler
Cash handler
ATM Moni
Date 03


17 Debere berehan out of Service Moti High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
1/24/2022
2/21/2022
2/23/2022
2/23/2022
2/28/2022
2/28/2022
3/1/2022
3/1/2022
ng Report
/2022 Afternoon
Remark

Cash handler
ISP/Power
Radmin password

Cash handler
Cash handler
ATM Moni
Date 03


18 Meri loke out of Service Moti High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
1/24/2022
2/21/2022
2/23/2022
2/23/2022
2/28/2022
2/28/2022
3/1/2022
3/1/2022
3/3/2022
3/3/2022
3/3/2022
ng Report
/2022 Afternoon
Remark

Cash handler
ISP/Power
Radmin password

Cash handler
Cash handler
Cash handler
Cash handler(frequently happend) we needs permanent solution
Software related problem(NIC)
ATM Moni
Da


17 Meri loke out of Service Moti High
20 Gofa Mazoria Out of service UB High
Date 03/04/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
1/24/2022
2/21/2022
2/23/2022
2/23/2022
2/28/2022
3/1/2022
3/1/2022
3/3/2022
3/3/2022
3/3/2022
3/4/2022
ng Report
3/04/2022
Remark

Cash handler
ISP/Power
Radmin password
Cash handler
Cash handler
Cash handler
ATM is down due to Branch network
ATM Moni
Da


Date 03/05/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
1/24/2022
2/21/2022
2/23/2022
2/28/2022
3/3/2022
3/5/2022
3/5/2022
ng Report
3/05/2022
Remark

Cash handler
Radmin password
cash handler
Card reader
ATM Moni
Date 03


15 Hymen Out of Service Moti High
16 Biserat Gebriel Out of service CBM High
17 genete Out of service CBM High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
1/24/2022
2/21/2022
2/23/2022
3/3/2022
3/5/2022
3/5/2022
3/7/2022
3/7/2022
3/7/2022
3/7/2022
ng Report
/2022 Afternoon
Remark

Cash handler
Radmin password
cash handler
Card reader
Cash handler
Cash handler
Software related problem
Card reader
ATM Moni
Date 03


13 Hilton Out of service CBM Medium
14 Wollo sefer Out of service CBM High
16 TK buld. Out of service CBM High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
1/24/2022
2/21/2022
2/23/2022
3/3/2022
3/9/2022
3/9/2022
3/9/2022
3/9/2022
ng Report
/2022 Afternoon
Remark

Cash handler
Radmin password
4th cassettes is rejecting more atm fit notes
Cash handler
Cash handler
Cash handler
ATM Moni
Date 03


12 Medhanit Out of service Moti High
13 Werabe Out of service Moti High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
1/24/2022
2/21/2022
2/23/2022
3/10/2022
3/10/2022
ng Report
/2022 Afternoon
Remark

Cash handler
Radmin password
Card reader
Cash handler + 1st cassettes is rejecting more atm fit notes
ATM Moni
Date 03


12 Medhanit Out of service Moti High
13 Wollo sefere Out of service CBM Medium
14 Biserat gebriel Out of service CBM High
15 Ayeretena Out of service CBM High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
1/24/2022
2/21/2022
2/23/2022
3/10/2022
3/11/2022
3/12/2022
3/12/2022
ng Report
/2022 Afternoon
Remark

Cash handler
Radmin password
Card reader
4th cassette error
Cash handler(frequently happend) needs Exit sensor
ATM Moni
Date 03


11 Wollo sefere Out of service CBM Medium
15 Debere berhan Out of service Moti High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
2/23/2022
3/11/2022
3/12/2022
3/12/2022
3/14/2022
3/14/2022
3/14/2022
ng Report
/2022 Afternoon
Remark

Cash handler
Radmin password
4th cassette error
Card reader
Cash handler
Card reader
ATM Moni
Date 03


Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
2/23/2022
3/12/2022
3/14/2022
ng Report
/2022 Afternoon
Remark

Cash handler
Radmin password
Cash handler
ATM Moni
Da


15 Bole bulebula Out of service UB High
Date 03/16/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
2/23/2022
3/12/2022
3/14/2022
3/14/2022
3/16/2022
3/16/2022
3/16/2022
ng Report
3/16/2022
Remark

Cash handler
Radmin password
Cash handler
Out of cash
ISP
ISP
Cash handler
ATM Moni
Date 03


16 JFK Out of service CBM High
17 Safeway super market Out of service CBM High
19 Dire dewa Out of service CBM High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
2/23/2022
3/12/2022
3/14/2022
3/16/2022
3/16/2022
3/16/2022
3/16/2022
3/16/2022
3/16/2022
3/15/2022
ng Report
/2022 Afternoon
Remark

Cash handler
Radmin password
Cash handler
ISP
Branch Network
Cash handler
Cash handler
Cash handler
Branch Network
Card reader (frequently card jam)
ATM Moni
Date 03


17 Wollo sefere Out of service CBM High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
2/23/2022
3/12/2022
3/14/2022
3/16/2022
3/16/2022
3/16/2022
3/15/2022
3/17/2022
ng Report
/2022 Afternoon
Remark

Cash handler
Radmin password
Cash handler
ISP
Branch Network
Cash handler
Cash handler
ATM Moni
Da


17 Berecha adama Out of service Moti High
Date 03/18/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
2/23/2022
3/12/2022
3/16/2022
3/16/2022
3/15/2022
3/18/2022
3/18/2022
3/18/2022
ng Report
3/18/2022
Remark

Cash handler
Radmin password
ISP
Branch Network
ISP
Cash handler
Cash handler
ATM Moni
Da


14 Dire dewa In service CBM High
15 Assosa Out of service UB High
Date 03/18/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/21/2022
2/23/2022
3/12/2022
3/16/2022
3/16/2022
3/16/2022
3/18/2022
ng Report
3/18/2022
Remark

Cash handler
Radmin password
ISP
Branch Network
Branch Network
ATM Moni
Date 0
No.
Priority Solution

13 Mesalemeyia Out of service Moti High
18 Gelan condominium Out of service Moti High
Date 03/19/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/23/2022
3/12/2022
3/16/2022
3/16/2022
3/18/2022
3/18/2022
3/19/2022
3/19/2022
3/19/2022
3/19/2022
ng Report
9/2022
Remark

Cash handler
Radmin password
ISP
Cash handler
Branch Network
down due to branch is under rebranding
Cash handler
card reader
Cash handler
ATM Moni
Date 0
No.
Priority Solution

17 JFK Out of service CBM High
Date 03/21/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/23/2022
3/12/2022
3/16/2022
3/16/2022
3/18/2022
3/18/2022
3/19/2022
3/21/2022
3/21/2022
ng Report
1/2022
Remark

Cash handler
Radmin password
ISP
Cash handler
Branch Network
Cash handler
Cash handler
ATM Moni
Date 03/21/
No.
Priority Solution

15 Adama In service CBM Medium
16 Yerer goro Out of service Moti High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/23/2022
3/12/2022
3/16/2022
3/18/2022
3/18/2022
3/19/2022
3/21/2022
3/21/2022
3/21/2022
ng Report
22 Afternoon
Remark

Cash handler
Radmin password
ISP
Cash handler
Branch Network
Radmin password Unknown
Cash handler
Cash handler
ATM Moni
Date 03/22/
No.
Priority Solution

19 Berecha adama Out of service UB High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/7/2022
2/23/2022
3/12/2022
3/16/2022
3/18/2022
3/19/2022
3/21/2022
3/21/2022
3/22/2022
3/22/2022
3/22/2022
3/22/2022
ng Report
22 Afternoon
Remark

Cash handler
Radmin password
ISP
Branch Network
Cash handler
Cash handler
Cash handler
ej is not recording properly + Remote desktop not working
Branch Network
ATM Moni
Date 0
No.
Priority Solution

17 Adama university Out of service CBM High
Date 03/23/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/23/2022
3/12/2022
3/16/2022
3/18/2022
3/19/2022
3/21/2022
3/21/2022
3/22/2022
3/23/2022
3/23/2022
ng Report
3/2022
Remark

Cash handler
Radmin password
ISP
Branch Network
Cash handler
Cash handler
Cash handler
ATM Moni
Date 03/23/
No.
Priority Solution

Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/23/2022
3/12/2022
3/16/2022
3/18/2022
3/19/2022
3/21/2022
3/21/2022
3/22/2022
3/23/2022
3/23/2022
ng Report
22 Afternoon
Remark

Cash handler
Radmin password
ISP
Branch Network
Cash handler
Cash handler
Cash handler
ATM Moni
Date 03/24/
No.
Priority Solution

18 Gerji meberat hail Out of service Moti High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/23/2022
3/12/2022
3/16/2022
3/18/2022
3/19/2022
3/21/2022
3/22/2022
3/23/2022
3/23/2022
3/24/2022
3/24/2022
3/24/2022
ng Report
22 Afternoon
Remark

Cash handler
Radmin password
ISP
Branch Network
Cash handler
Cash handler
Cash handler
entering supervisor mood by it self
ATM Moni
Date 0
No.
Priority Solution

18 Summit Out of service Moti High
19 Assosa Out of service Moti High
20 Hilton Out of service CBM High
Date 03/25/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/23/2022
3/12/2022
3/16/2022
3/18/2022
3/19/2022
3/21/2022
3/22/2022
3/23/2022
3/23/2022
3/24/2022
3/25/2022
3/25/2022
3/25/2022
3/25/2022
ng Report
5/2022
Remark

Cash handler
Radmin password
ISP
Branch Network
Cash handler
Cash handler
Card reader and journal printer unplugged
Software and related problem
Cash handler
Cash handler + Radmin password Unknown still not working
ATM Moni
Date 03/25/
No.
Priority Solution

Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/23/2022
3/12/2022
3/16/2022
3/18/2022
3/19/2022
3/21/2022
3/22/2022
3/23/2022
3/24/2022
3/25/2022
3/25/2022
3/25/2022
3/25/2022
ng Report
22 Afternoon
Remark

Cash handler
Radmin password
ISP
Branch Network
Cash handler
Cash handler + Radmin password Unknown still not working
Cash handler
ATM Moni
Date 0
No.
Priority Solution

20 Shager Out of service UB High
Date 03/26/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
12/14/2021
2/23/2022
3/12/2022
3/16/2022
3/18/2022
3/19/2022
3/21/2022
3/22/2022
3/23/2022
3/24/2022
3/25/2022
3/25/2022
3/25/2022
3/26/2022
ng Report
6/2022
Remark

Cash handler
Radmin password
ISP
Branch Network
Cash handler
Cash handler
Power problem
ATM Moni
Date 03/28/
No.
Priority Solution

14 D'afrique Out of service Moti High
15 Adissu gebeyia Out of service CBM High
16 Gerji Mareyiam In service Moti Medium
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
3/12/2022
3/16/2022
3/19/2022
3/21/2022
3/22/2022
3/25/2022
3/26/2022
3/28/2022
3/28/2022
3/28/2022
ng Report
22 Afternoon
Remark

Cash handler
ISP
Power problem
Cash handler
Cash ahndler
receipt printer
ATM Moni
Date 0
No.
Priority Solution

15 Gerji Mareyiam In service Moti Medium
Date 03/29/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
3/12/2022
3/16/2022
3/19/2022
3/21/2022
3/22/2022
3/26/2022
3/28/2022
3/28/2022
3/28/2022
ng Report
9/2022
Remark

Cash handler
ISP
Power problem
Cash handler
Cash ahndler
receipt printer
ATM Moni
Date 03/29/
No.
Priority Solution

15 Legetafo Out of service Moti High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
3/12/2022
3/16/2022
3/19/2022
3/21/2022
3/22/2022
3/26/2022
3/28/2022
3/28/2022
3/29/2022
ng Report
22 Afternoon
Remark

Cash handler
Cash handler(frequently happend) + card reader
ISP
Power problem
Cash handler
Cash ahndler
Internal UPS
ATM Moni
Date 03/30/
No.
Priority Solution

14 Biserat gebrieal Out of service CBM High
16 Worabe Out of service UB High
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
3/12/2022
3/16/2022
3/19/2022
3/21/2022
3/22/2022
3/26/2022
3/28/2022
3/30/2022
3/30/2022
3/30/2022
ng Report
22 Afternoon
Remark

Cash handler
ISP
Power problem
Cash ahndler
Power problem
ATM Moni
Date 0
No.
Priority Solution

15 Biserat gebriel Out of service Moti High
Date 03/31/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
3/12/2022
3/16/2022
3/19/2022
3/21/2022
3/22/2022
3/28/2022
3/30/2022
3/31/2022
3/31/2022
ng Report
1/2022
Remark

Cash handler
ISP
Cash ahndler
Power problem
Cash handler
ATM Moni
Date 03/31/
No.
Priority Solution

Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
3/16/2022
3/19/2022
3/22/2022
3/28/2022
3/30/2022
ng Report
22 Afternoon
Remark

Cash handler
ISP
Cash ahndler
Power problem
ATM Moni
Date 0
No.
Priority Solution

10 Deridewa Out of service CBM High
12 Medehanit Out of service Moti High
14 Rori Out of service CBM High
15 Gondar University Out of service CBM High
Date 04/01/2022
Date/Time Date/Time
Problem Problem
started solved
26/10/2020
30/10/2020
04/11/2020
04/11/2020
19/11/2021
1/31/2022
3/16/2022
3/19/2022
3/22/2022
3/29/2022
3/30/2022
4/1/2022
4/1/2022
4/1/2022
4/1/2022
ng Report
1/2022
Remark

Cash handler
ISP
Software
Power problem
Card reader
Dispenser module missed from OSD+(software)
epp module missed from OSD+(software)
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ATM Monitoring Report

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

1 Mekele Out of service PSS High

1 Mekele Out of service PSS High

No. Terminal Identified ATM Holding Responsible Priority

1 Mekele Out of service PSS High

No. Terminal Identified ATM Holding Responsible Priority Solution

1 Mekele Out of service PSS High

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

No. Terminal Identified ATM Holding Responsible Priority Solution

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

Terminal Identified ATM Holding Responsible Date/Time

1 Mekele Out of service PSS High 26/10/2020

Due to ISP closed in current issue in this region

No. Terminal Identified ATM Holding Responsible Priority Solution

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

1 Mekele Out of service PSS High

No. Terminal Identified ATM Holding Responsible Priority Solution

1 Mekele Out of service PSS High

No. Terminal Identified ATM Holding Responsible Priority Solution

1 Mekele Out of service PSS High

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

No. Terminal Identified ATM Holding Responsible Priority Solution

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

1 Mekele Out of service PSS High

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

No. Terminal Identified ATM Holding Responsible Priority Solution

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

No. Terminal Identified ATM Holding Responsible Priority Solution

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

No. Terminal Identified ATM Holding Responsible Priority Solution

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region

1 Mekele Out of service PSS High

26/10/2020 Due to ISP closed in current issue in this region