SAMIRA SHAIKH

ssca713e@westpost.net
Objective: To obtain a position that will challenge my abilities and fully util
ize my skills while contributing to the benefit of my employer.
Computer
Skills:Productivity - Microsoft Office 95 - XP (Word, Excel, Access, Outlook, Po
werPoint, Project)
Operating systems - MS-DOS; Windows 95/98/2000/XP; Familiar with Windows Server
Software - Visio, Acrobat, Photo Shop, Crystal Report, PeopleSoft, Raisers Edge
Visual Studio.NET, Veritas Backup System, SQL Query Analizer, McGann, SolarWinds
Engineer's Tool set.
Programming - Familiar with VB 6, VB.NET, SQL, HTML
Softwar/System Design - Experience with SDLC process
Networking - LAN/WAN
Education: Bachelor of Business Administration - Major in Computer Information
System
University of Houston - Downtown, Houston, Texas
Graduated in December 2003
Work
Experience:
ICON Clinical Research Houston, TX June 2009 - June 2010
Interactive Technologies - Interactive Voice Response & Interactive Web Response
Systems
System Design Analyst
* Designed functionality for the ICOPHONE IVRS/IWRS systems and associated eleme
nts for pharmaceutical companies.
* Created TDS (Technical Design Specification) and FDS (Functional Design Specif
ications) documents for ICOPhone IVRS/IWRS project in adherence with ICON SOPs a
nd appropriate project specifications.
* Reviewed and approved User Requirements documents for IVRS/IWRS projects for b
usiness analysts, project managers, and clients.
* Designed system documents and maintained normalized database structures for IV
RS/IWRS projects.
* Ensured that design documents are created in a manner such that all components
, modules and data modeling for the IVRS/IWRS projects are reusable, maintainabl
e and reliable.
* Ensured that assigned deliverables are completed in a timely manner
* Updated and maintained FDS/TDS design documents upon any system changes reques
ted .
* Assisted other System Designs Analysts with tasks as needed.
Kommar Solutions, Inc.
Client Site - Center Point Energy Houston, TX October 2007 - January 2008(Contra
ct)
Desktop Specialist/Database Analyst
* Updated IP Address Management (IPAM) database and WhatsUp Gold (WUG) network m
anagement database.
* Analyzed and Validated CenterPoints Energy's LAN/WAN information in the Databa
ses.
* Evaluated all IP addresses data using SolarWinds Engineer's Tool Set to confir
m all the active IP Addresses.
* Verified if data for each network exists and if the IP is reachable; resolved
unreachable IP Addresses and managed all the data related to networks.
* Added all newly built networks inforamtion in IPAM database and WUG Network Ma
nagement database on the server and made sure there is a consistency between the
two.
* Communicated and supported company employees to validate the network informati
on and resolved any issues.
* Create User Instruction Manuals for database users.
University of Maryland College Park, MD October 2005 - July 2006
IT Programmer's Assistant
* Created Tables, Forms, and Reports using MS Access.
* Assisted IT Support Assistant with tasks and projects including installation o
f hardware/software and supported department PCs and servers.
* Familiarized with MS Visio to develop parking map; scale lot drawings; redesig
n parking areas; redesign office space.
* Worked with Power Park - mfr by T2 Systems; McGann Parking Systems.
* Worked with Active Directly (resetting passwords, adding workstations and chan
ging user's properties).
* Desk top support (workstations, mobile hand held units, printers and scanners)
.
St. Mary's Seminary and University Baltimore, MD March 2005 - May 2005
Application Database Specialist
* Installed, maintained, and supported various applications.
* Made sure all the servers are backed up properly every day.
* Made familiarity with the data, reports, and institutional procedures necessar
y for their successful operation.
* Worked with staff of relevant offices to troubleshoot problems with applicatio
n software packages and other computer related problems.
* Documented software installations, configurations, and trainings.
* Worked with St. Mary's students to troubleshot any hardware/software related p
roblems.
* Worked with faculty to answer questions regarding institutional data.
Dollar Star Inc. Houston, TX December 2002 - July 2005
Customer Service Specialist
* Worked as a customer service representative and created a database system to m
anage inventory for the store.
* Planned, designed, developed, tested, and implemented a new database system us
ing MS Access (This was a project for my Senior Project class of Computer Inform
ation System).
* Organized all the data and assisted users with system related problems.
* Installed Application Software and Hardware necessary for the system.
Prodigy Communication Corporation Stafford, TX April 1999 - November 2000
Website Proofreader
* Edited and proofed all business Websites with strong asset to the company.
* Made sure that the format of the Website is acceptable and there are no errors
on web pages.