INCIDENT REPORT

Name of Employee: Kenneth Bryan Gantalao Position: Customer Service Representative

Description of the Incident: Agent has breached the company agreement for being employed with
another BPO industry.

On November 1, 2021, management posted and convened a huddle to announce that we have a
new memo to sign, one of which is the number 4 Memo, which states that "As indicated in our
Employment Contracts, we are not allowed to engage in any other business WITHIN our employment
with BPO Made Easy." This means that we are not permitted to be associated with any other contract
employment.

The agent has breached the company agreement for being employed with another BPO
industry. For more information, please see the image below.

1.In the first image, the agent was on a Payment Verification call when he received a
SMILZ call from Inbound One, which he did not answer, indicating that he had a dual login with his
Dialpad as when the agent received a call from PVT, it would show Payment Verification and not
SMILZ unless the agent was logged to Inbound One logins.

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2. In the second image, the agent opens an unrelated app (LaunchQ) and a group chat called "**TPG -
TEAM DAN**."

Please be advised that you will receive a termination notice via email.

Witness/es to the incident: Danica Obial, Jude Lauza, Ian Jay Tumarao and PGMer Pia

Was this incident in violation of a company policy? Yes

If yes, specify which policy and how the incident violated it.
Section XV11.1 and XVIII of Article I: Offenses Against Readability and Integrity and Number IV
of the November 1 Memo

Is this the first time the Employee has committed this act?
Yes

If no please identify how many times this act has been committed.

Proposed Action to be Taken

Written warning Suspension Dismissal Other

Has the impropriety of the employee’s actions been explained to the employee? Yes No

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Prepared by:
Name & Signature of Immediate Superior: Cheryl Manisan Date: 11/27/2021

Noted by:
Name & Signature of Manager/Director: Ciara C. Villagonza Date: 11/27/2021

Employee’s explanation for the conduct?

Employee's Acknowledgment of Receipt: _______________________ Date: 11/27/2021

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