Objective: to identify and complete different types of business letters.
Activities: I. Complete the letter with the words below. Then write the type of letter and the format. II. Read the following letter and decide which word or phrade a – o is missing in items 1 – 10. III. Choose the best response a –d for the missing parts in this business letter 39 – 43. IV. Read the following letter and complete it with a suitable word phrase from the box below. Then write the type of letter and the format.