Humans and AI: The best blend

OBJECTIVE:

To understand the alliance of Humans and AI for a clean business win.

SUMMARY:

In a world where businesses are embracing technology to climb up the ladder or to stay at the top of
it, while fighting the insecure impulses of being replaced by a more capable nemesis –AI, it becomes
essential to completely understand the thorough potential and limitations of the same.

The article talks about how human factor and AI Factor when combined brings about the
augmentation of operations, markets, industries and workforces and to bring about this massive
transformations companies have to embrace the innovative ideas of the employees, carry out
experimentation, actively direct AI strategy, collect and maintain data responsibly, incorporate AI to
their newly designed work.

Humans play the role of training the machines extensively by feeding them a lot of diverse and
personality-inducing data like sassiness for Siri(Apple) and commiseration for Koko(MIT Media Lab),
ensuring their responsible use and maintaining the systems properly for example, an array of experts
sometimes referred to as safety engineers focus on anticipating and trying to prevent harm by Ai’s
and explaining why the decisions taken by an AI to a non-expert user for example , the European
Union’s new General Data Protection Regulation (GDPR) gives consumers the right to receive an
explanation for any algorithm-based decision, such as the rate offer on a credit card or mortgage.

AI helps humans amplify their cognitive strengths like Autodesk’s Dreamcatcher AI expands the
imagination and abilities even of the most exquisite designers, it also frees us from higher-level tasks
by interacting with customers and employees. AI agents like Cortana, for example, can facilitate
communications between people or on behalf of people, such as by transcribing a meeting and
distributing a voicesearchable version to those who couldn’t attend. and extend our physical abilities
by embodying human skills like a cobot arm might, for example, handle repetitive actions that
require heavy lifting, while a person performs complementary tasks that require dexterity and
human judgment, such as assembling a gear motor.

This mighty collaboration results in the improvement of the major five business processes including
Flexibility with application in auto manufacturing, product design, and software development.
Scalability observed through recruiting, customer service and casino management Speed
demonstrated through fraud detection, cancer treatment and public safety. Decision-making
through effective equipment maintenance, better financial service and disease protection.
personalisation bought about by better guest experience, health care, and retail fashion.
KEY-LEARNINGS

The excerpt from the 2018 Harvard Business Publishing reveals the experimented and proven fact of
how humans as well as machines while working at their full potential enhance each other’s virtues
and help in the development of an organisation from all fronts. It is also essential to understand how
either of the factors are either dangerous or incapable but when bought together helps transcends
the businesses’ horizons. It also results in other benefits like revealing invisible problems and creates
new roles like being an explainer, technician, and hence creating multiple jobs.

Review of the 2018 Harvard Business Publishing

By- Zeel19013_RBA
mum.s91013@ngkar.org mum.s91013@welingkar.org