Appendix

QUESTIONNAIRE
SELECT COLLEGE OF BUSINESS AND TECHNOLOGY
DEPARTMENT OF ACCOUNTING AND FINANCE

Dear respondent
This questionnaires is prepared to acquire information on credit provision and saving
mobilaization in OIB of ayertena branch .It is designed to be filled by employees of finance,
manager of the bank. The information that will be collected is for neccesary purpose and you are
requested to respond freely and will confidential with full of responsibility.
INSTRUCTION
.No need to write your name
.Write your responses on the provided box by putting x

Questionnaires to Be Filled by the employees of the bank

Part I
• General background of respondents
1.1 Sex: Male Female
1.2 Education Status
Diploma Degree Masters
1.3 Working Experience: below 2 year s 3 to 4 years above 5 years
1.4 Job status of the employees: Worker Supervisor Manage
.data on the bank activity
1.Do you have any personal saving at present ?
Yes No
2.If yes please specify its amount ___________________________________________
_____________________________________________________________________
3.What are the factors prevent you to borrow the money ?
 New Frequent

4..Is there the loan have any impact on your assets?

Yes No

5.What is your income after you start your program?

Increase Decrease Stay the same
6.After you use the loan program how about your expenditure on consumption?
________
_______________________________________________________________________
_______________________________________________________________________
7.Are you satisfied with the repayment period and interest rate charged by the bank?
Yes No
8.Are you satisfied with a group lending or saving?
Yes No
9. is their any follow up and supervision?
Yes No

10. if no (Q 9) specify ?
A)……………
B)…………….
C)…………….
11. if no( Q 9) why?
A)…………..
B)…………..
C)…………..
 Appendix 2

Questioner for manager

1 Types of loan used in OIB?

2 Types of saving in the bank

3 The procedure regarding loan processing obtained from the manager of OIB?

4 Managers response regarding the criteria used to give loan to the customer?

5 How to collect delinquent loan ?

6 What are the major challenge & problem that facing OIB in ayertena branch