SA5387

Listed below are health professionals and other relevant personnel who can help in the evaluation
of complex needs and in the delivery of disability support services. Match each to the correct
description of their role in disability support. Write the letter of the correct answer in the space
provided.
Health Professionals & Other Personnel Description
1. They work with clients who have problems

5 a) Dietitian
with drug and alcohol abuse.
2. They play a vital role in the primary health

care workforce of the Aboriginal and Torres
4 b) Occupational therapist Strait Islander people, providing clinical and
primary care for individuals, families and
community groups.
3. A physician who deals with the evaluation,

c) Aboriginal and Torres
diagnosis, and treatment of pain or chronic
2 Strait Islander Health
pain problems that might accompany
Workers (ATSIHWs)
disability.
4. They ensure that people recovering from

d) Drug and alcohol illness or injury, or with a disability, can
1
worker function in all their environments with the
ability they have.
5. They are responsible for the nutritional

3 e) Pain specialist management of individuals who are referred
to their care.
Listed below are relevant networks in disability support. Match each to their correct description.
Write the letter of the correct answer in the space provided.
Network Description
1. This is the peak body for people on the

a) Disability Advocacy
2 autism spectrum and their supporters in
Network Australia
Victoria.
b) Australian Network on 2. It is a national network of advocacy

3
Disability organisations in Australia.
3. It is a national, membership-based, for-

c) First Peoples Disability purpose organisation that works with
5
Network Australia businesses to help them become more
disability confident.
4. This is an organisation offering services that

1 d) Amaze
cater to people with multiple disabilities.
5. It is a national organisation of and for

4 e) Able Australia Australia’s first peoples with disability, their
families and communities.
Assessment Workbook Version No. 1.1 Produced 8 February 2018
© Inspire Education Pty Ltd Page 2

Listed below are services for people with disabilities and their carers. Match each to their correct
description. Write the letter of the correct answer in the space provided.
Resources for people with disabilities &

Description
their carers
1. This program provides transportation to

people with disabilities to help them travel to
3 a) JobAccess
and from medical appointments and social
activities.
2. The Australian Government scheme that

helps people with significant and permanent
4 b) Centrelink disability to get the reasonable and necessary
supports they need to be part of everyday
life.
c) National Disability 3. It offers help and workplace solutions for

2
Insurance Scheme people with disability and their employers.
4. Supports people who are ill, injured or have a

disability with a range of payments including
5 d) Carer Gateway
Disability Support Pension, Sickness
Allowance and Mobility Allowance.
5. A national online and phone service that

6 e) Meals on Wheels provides practical information and resources
to support carers.
f) Queensland 6. A program that provides meals to people

1 Community Care with disabilities, enabling them to be more
Program independent.

From the options below, select the three (3) best practice approaches you can apply in your work
as a support worker.
☐ Make decisions based on what you think is best for the client.
☐ Involve and encourage clients and their families in decision-making.
☐ Support the client to achieve control and freedom of choice in their life.
Give more value to the recommendations of health professionals than the

☐
client’s opinion.
Encourage participants to show openness, honesty, full participation and

☐
commitment.

From the list below, select the three (3) that are principles of empowering people with disabilities.
Support workers should promote and encourage self-determination for disability

☐
support clients.
Carers are the ones who must make choices and decisions for people with
☐
disabilities, whatever the context and situation.
Empowerment involves letting the person with disability make choices and
☐ decisions without giving them the skills, resources, authority, opportunity and
motivation that they need to meet their needs and goals.
To empower people with disabilities, they should be assisted and supported to

☐
identify their own rights.
The person with disability must be held responsible and accountable for the
☐
outcomes of their actions.

Listed below are the principles underlying human rights-based approaches. Match each to its
correct description. Write the letter of the correct answer in the space provided.
Principle Description
1. A human rights-based approach means that

all forms of discrimination in the realisation
5 a) Participation
of rights must be prohibited, prevented and
eliminated.
2. Everyone is entitled to claim and exercise

4 b) Accountability
their rights and freedoms.
3. A human rights-based approach requires that

c) Non-discrimination
1 the law recognises human rights and
and equality
freedoms as legally enforceable entitlements
4. It requires effective monitoring of

compliance with human rights standards,
2 d) Empowerment achievement of human rights goals and
effective remedies for human rights
breaches.
5. Everyone has the right to be involved in

3 e) Legality
decisions concerning their human rights.

Disability support services are required to comply with the United Nations Convention on the
Rights of Persons with Disabilities. From the options below, select the four (4) that are principles of
the UNCRPD.
Respect for difference and acceptance of persons with disabilities as part of

☐
human diversity and humanity
☐ Equality of opportunity
Respect for the evolving capacities of children with disabilities and respect for
☐
the right of children with disabilities to preserve their identities
☐ Discrimination between men and women
☐ Isolation from society
☐ Non-discrimination
☐ Inaccessibility

Listed below are some of the principles of person-centred practice. Match each to its correct
description. Write the letter of the correct answer in the space provided.
Principles of person-centred practice Description
1. Person-centred practice provides access to

well-designed communities with
4 a) Person at the centre
opportunities for full inclusion in social,
economic, sporting and cultural life.
2. In accordance with the person's wishes,

family members, friends, significant others
and other service providers are actively
b) Inclusive and
1 included in all the processes that support
accessible
ongoing involvement in the person's life, and
encourage and assist growth of the person's
networks and community engagement.
3. Service design and delivery is oriented

towards the person's present and future
5 c) Focus on outcomes priorities, and focuses on the person's
abilities, interests, dreams and aspirations,
and the supports required to realise them.
4. The person with disability is central to all

2 d) Inclusion of others planning and decision-making that helps
achieve her or his preferred lifestyle.
5. All direct and indirect service design and

e) Personal priorities and
3 delivery activity is focused on achieving
strengths
positive outcomes for people with disability.

From the list below, select the four (4) options that are principles of strengths-based practice in
disability support.
☐ Support workers must recognise the resilience of individuals.
Understanding that the support worker and health professionals know better
☐
about the lives of people with disabilities.
☐ Not supporting clients to identify their rights.
Service planning and delivery must focus on the individual’s strengths, interests,
☐
abilities and knowledge rather than their limitations.
The client should be the authority on what they want and need, as well as the
☐
ways these can be achieved.
Clients must be supported to envision a more independent life for them in the
☐
future.

From the list below, select the three (3) principles of access and equity.
☐ Contributing to a culture that values the carer and health professionals only.
Providing services that address and meet the cultural, physical, religious,
☐ economic, social, developmental, behavioural, emotional and intellectual
differences between individuals.
☐ Providing services to one cultural group only.
☐ Making sure that services are client-oriented
☐ Ignoring clients’ religious beliefs and the preferences that result from these
Avoiding discriminatory practices in service delivery and all interactions within

☐
the organisation and with clients and their families.

From the options below, select the three (3) occasions that you would be required to report within
24 hours under mandatory reporting legislation
A worker tells you that another worker is not helping her with supporting the
☐
client
A client tells you that a worker locked them in their room when they did not
☐
complete a chore they were asked to do
A client tells you that they do not like one of the other client’s at the day
☐
program that they attend
A client tells you that their meal was taken away from them when they took too
☐
long to eat it
A client tells you that a worker pulled their hair whilst assisting with personal
☐
hygiene because they would not sit still

Listed below are people with disabilities. Select the four (4) options that show people with
disabilities who have complex and/or special needs.
☐ Franny is a 25-year-old woman who uses a wheelchair.
Sebastian is a homeless war veteran who has lost both legs during service. He is
☐
also a heavy drinker.
☐ Robert is deaf and reads lips slowly.
☐ Lily has cystic fibrosis. She has recently been diagnosed with major depression.
☐ Jenny is legally blind and has lately been prohibited from driving.
☐ Peter is partially paralysed. Other than this, he is otherwise healthy.
☐ Troy has autism and has recently been diagnosed with bipolar disorder.
Tom has an acquired brain injury and lives in a place that is quite far from the
disability support services that he needs. His condition has also significantly
☐
affected his ability to communicate and socialise; he has not been out of his
room for months.

Listed below are types of disability based on body function. Complete the table below by doing the following:
In 50 words or less, provide a short description of each disability type.
Give two (2) examples of disabilities or conditions that fall under each type.
Types of disability Description Examples of disabilities/conditions
Intellectual disability It is a developmental disorder characterised by Profound intellectual disability

intelligence limitations, and significant difficulty with
Congenital intellectual disability
daily living skills. Intellectually disabled people can
and do acquire fresh abilities but understand them
more slowly. Intellectually disabled people have
different degrees from moderate to deeper.
Physical disability These are disabilities that may affect, either Cerebral palsy.
temporarily or permanently, a person's physical
Spinal cord injury
capacity and/or mobility. Any kind of physical
condition which significantly affects a single life
activity or more is physical disability. The types of
disabilities and their causes and their impact on the
life of a person are wide and almost endless.

Neurological disability It occurs when there is damage to the nervous system, Brain tumour
which includes the brain and spinal cord. This affects a
Epilepsy
person’s ability to process information, move
physically, and communicate. Each neurological
disorder involves your brain, your spinal column or
your nerves. The symptoms are dependent upon where
the damage is occurring.
Psychiatric disability Psychiatric disorder is a mental illness that is Depression

diagnosed by a psychiatrist and which greatly disturbs
Schizophrenia
the mood or conduct and thought, and increases the
risk of pain, disability, death or loss of freedom at a
much higher rate. Furthermore, the signs of a
disturbing case, like ordinary grief after the loss of a
loved One, must be serious than anticipated.

Listed below are psychological and intellectual conditions that are considered as disabilities. Match
each to its correct description. Write the letter of the correct answer in the space provided.
Psychological and intellectual disabilities Description
1. This condition is marked by a depressed

mood most of the day, sometimes
a) Autism spectrum particularly in the morning, and a loss of
2
disorder interest in normal activities
and relationships -- symptoms that are
present every day for at least 2 weeks.
2. A range of conditions characterized by

challenges with social skills, repetitive
1 b) Major depression behaviours, speech and nonverbal
communication, as well as by unique
strengths and differences.
3. A condition that is inherited and leads to

4 c) Schizophrenia intellectual impairment, distinct facial
features and short stature.
4. It is a serious brain disorder that distorts the

way a person thinks, acts, expresses
3 d) Down syndrome
emotions, perceives reality, and relates to
others.

Listed below are statements about psychological issues that may accompany disability. Select the
four (4) statements that are true.
People with disabilities experience significant barriers in their lives, from the
☐ stigma that may accompany disability to the physical difficulties they may
encounter. These may contribute to clients experiencing depression.
People with disabilities are more likely to catastrophise pain. This means that
☐
they view situations and potential causes of pain in a more negative manner.
☐ People with disabilities never experience mental health problems.
It is more difficult to diagnose mental illness in people with intellectual

☐ disabilities since they often have complex communication issues and some
symptoms of mental illness are similar to symptoms of intellectual disability.
The bullying, abuse or neglect that people with disabilities experience do not
☐
affect their mental health at all.
Some people with disabilities have low self-efficacy—that is, they have little to
☐ no confidence that they can control their thinking, behaviour and social
environment.

From the options below, select the six (6) conditions that would lead to your client having special
nutritional needs.
☐ Food allergies and intolerances
☐ Facial features
☐ Appetite
☐ Malnutrition
☐ Overweight and obesity
☐ Sleeping arrangements
☐ Chronic diseases
☐ High blood pressure and high cholesterol
☐ Family circumstances
☐ Swallowing difficulty

From the options below, select the four (4) true statements about the nutritional needs of people
with disabilities.
Physical and attitudinal issues have nothing to do with the satisfaction of a

☐
client’s nutritional needs.
Some conditions like a cleft palate or cystic fibrosis may lead to poorer
☐
nutritional intake.
Knowledge of proper feeding measures is not important in addressing the

☐
nutritional needs of people with disabilities.
People with certain disabilities, like people with mobility problems, may have
☐
specific nutritional needs.
☐ All people with disabilities are malnourished.
Lack of knowledge among carers may contribute to the person with disability
☐
having nutritional deficiencies.
☐ Stigma and discrimination may lead to a person with disability being fed less.

Listed below are conditions that result in clients having special nutritional and dietary needs. For
each condition, give at least one (1) adjustment you can do as a support worker to address these
special dietary needs.
Condition Dietary adjustments
Diabetes People with diabetes are almost double at the risk of having a
heart disease and are more likely to develop disorders like
depression. Plan a good combination of starches, fruits and
greens, proteins and fats for each meal as much as possible.
Particular attention should be paid to the type of carbohydrates
to choose from.
Obesity As a professional health carer it is important for the people

suffering with obesity to avoid fad diets that suggest hazardous
methods such as excessive fasting or abolishing food items like
meat, seafood, corn or milk.
Swallowing difficulties The disability would require the client to adjust the types of foods
eaten by him/her. Moreover, use of a thickening agent in drinks,
which is helpful if the client is having a hard time swallowing
liquids.
Cystic fibrosis The health care professional must advice the client with cystic
fibrosis to consume foods rich in protein, like meat, eggs, soy
foods, fish, nuts, or beans as about 15% to 20% of the calories a
come from them.
Food allergies The support worker must ensure to advice the client to consume
only those food products which suit his/her dietary needs based
in the allergenic food items restricted for them.


The statements below are about the presence of health problems associated with disability. Select
the three (3) statements that are true.
People with disabilities who are bedridden or use a wheelchair are at risk for
☐
developing pressure sores.
☐ People with spinal cord injuries are likely to have bowel and bladder problems.
☐ Health problems can only be identified by doctors and other health specialists.
Because of their conditions, people with disabilities also experience other health
☐
problems such as injuries, fatigue, pain, and overweight and obesity.
☐ People with disabilities are more likely to be of healthy weight.
Pain never affects the functioning and activities of daily living of people with
☐
disabilities.

Listed below are different disabilities. For each disability, give two (2) examples of common health
problems that may accompany the disability. An example is provided below.
Disability Common Health Problem
Paralysis Pressure sores
Bladder problems
Disability Common health problems
Cerebral palsy Seizures
Dysphagia
Acquired brain injury Brain stroke
Brain tumor

Down syndrome Heart defects
Hypothyroidism
Clinical depression Reduced appetite
Slowed thinking

From the list below, select the five (5) true statements about challenging behaviour displayed by
people with disabilities.
☐ People with disabilities are generally always well-behaved.
People with disabilities sometimes demonstrate behaviour that may put at risk
☐
their own health and safety or the health and safety of the people around them.
Behaviours that pose a risk to themselves and to others may range from less
☐ serious (challenging behaviour) to very serious (behaviour of concern). However,
‘challenging behaviour’ is the more commonly used term for both.
☐ Clients often act out and display challenging behaviour for no reason.
Challenging behaviour includes self-harming, hyperactivity, withdrawal,

☐
inappropriate sexual advances and bullying others.
While challenging behaviour is an issue, the support worker should never do

☐
anything about it.
Clients may demonstrate challenging behaviour when there is something wrong

☐ with their body, when they need to communicate something and when they
want to change something in their environment.
The most common way of dealing with challenging behaviour is through positive
☐
behaviour support.

From the list below, select the four (4) scenarios that show clients with challenging behaviours.
Fred, a young boy with autism, is a respite care client. Whenever the support
☐ worker arrives in his home, he starts picking and scratching his skin until it
bleeds.
☐ Theo has Down syndrome and is generally pleasant to work with.
Javier is an amputee who uses a wheelchair. He has substance abuse problems.

☐ This causes him to be violent towards his family and support workers, often using
hurtful words and throwing things at people.
Leo has cerebral palsy and is introverted. He enjoys reading and watching TV
☐
shows.
Marcus suffers from schizophrenia. One day, he slashes his wrists because of a
☐
voice telling him to harm himself.
Jane has suffered from crippling clinical depression throughout her life. She has
☐
recently tried to commit suicide. This is her fourth attempt in five years.

Classify the following assessment approaches for the assessment of people with complex and/or
special needs. In the space provided, write:
F if the item is a formal assessment approach;
I if the item is an informal assessment approach; and
N if it is not an approach used in assessing people with complex and/or special needs.
F Australian Community Care Needs Assessment
N WHS assessment
I Complex Support Needs flag
F Disability Insurance Scheme specialist assessment
I Talking to the family
F Service provider auditing

Listed below are approaches in the assessment of clients with complex needs. Match each to its
correct description. Write the letter of the correct answer in the space provided.
Assessment approach Description
1. This test assesses the needs, capabilities and

a) Australian Community aspirations of adults with different types,
3 Care Needs levels and combinations of disabilities. It is
Assessment also intended to highlight possible changing
needs.
b) Disability Support 2. This is done by interviewing the carer and/or

1 Training and Resource friends of the individual about the
Tool individual’s needs.
3. It aims to provide a nationally consistent

c) Complex Support approach to client assessment at the entry
4
Needs Flag point to services across all community care
programs.
d) Talking to the clients’ 4. It assesses clients on the level of person,

2
families and friends service, and system.

Give two (2) issues and two (2) challenges that people with disabilities commonly face. For each
issue and each challenge, provide at least one (1) solution or strategy you, as a support worker,
can use to resolve each.
Remember that an issue refers to big-picture problems that people may discuss and debate about,
while a challenge is a task or an activity that requires great mental or physical effort to accomplish.
Some examples are provided below.
Issue Solution/Strategy
Social isolation of people with Support your organisation in collaborating with your
disabilities local community to come up with more activities which
people with disabilities can join and participate in.
Challenge Solution/Strategy
Finding a suitable community Ask the client what their interests are and find any
activity to participate in suitable community activities they can enjoy
participating in.

Issues Solution/Strategy
Being teased and taunted In case of bullying or teasing the client must approach the
local community organisations for support services and
must participate in remedial practices such as getting a
companion for avoiding being teased
Lack of relevant assistive technology The governmental responsible for the maintenance of
support of people with disability must step forward in
providing technological products that are easily affordable
and effective.
Challenges Solution/Strategy
Economic challenges faced by the The clients must be provide with the appropriate
clients resources and must be given equal access to the programs
of general empowerment.
Difficulties in finding adequate This may be overcome by providing the necessary assistive
transportation facilities aid to the client which is easily assessable and convenient
for them to travel independently.


For this assessment, refer to Lotus Compassionate Care’s policies and procedures which can be accessed through the link below.
Lotus Compassionate Care handbook
(username: learner password: studyhard)
Complete the table on the next page. For each aspect of developing and managing individualised plans, you must:
provide one (1) relevant policy used by Lotus Compassionate Care.
provide one (1) relevant procedure used by Lotus Compassionate Care.
briefly explain how the policy and procedure cited can be applied in developing and managing individualised plans.
An example is provided below for your reference.

Aspect Policy Procedure How these can be applied in developing
and managing individualised plans
Privacy and confidentiality Lotus Compassionate Care is All personal information is protected The client’s files and records, including
committed to protecting clients’ from loss, modification and misuse. their person-centred plan, progress notes
right to privacy and confidentiality by and meeting minutes of planning and
keeping personal information in a review meetings should be kept in a safe
secure place and only accessible for place.
authorised use.
Record keeping and reporting Lotus compassionate care is Require the supervisor to maintain The disability support worker must
committed in providing possible written records of the content and ensure that any personal details in files or
measures by the staff by taking outcomes of each client assisting written records are kept secure and in
immediate actions against any risks session. locked cupboards or filing cabinets.
and hazards.

Lotus compassionate care is The names of the family or other Involve the client, family members
committed in ensuring supreme family members or non-family and/or advocates in the training and
Role of family members individual caring facilities and life members who want access to your development component of the
and/or carers quality for the clients. It involves the personal information are asked to be individual service plan for the client and
client’s family, friends or any other indicated to the clients. The invite them to state their preferences
carer as client wishes to be a part of Guardian and Administrative Board with respect to the training that they
process may assist in the appointment of a would like to receive.
person as a guardian if they have no
other parent or cannot give a title.
The guardian's function is to decide
on an individual with restricted
powers of decision-making on behalf
of him and his life style. The
appointee can be given an attorney's
authorization over the matters of the
recipient of care.
Role of other health The health care organisation is Plans are developed to reflect the The support providers must ensure that
professionals committed towards delivering a client’s strengths, wishes, the plans proposed for the client better
person centred approach and to preferences, future goals and health are supervised weekly or when
uphold the client’s rights to self- support requirements. The plan is required.
determination. regularly monitored and reviewed to
ensure the client’s needs are
continually meet.


Role of various types of Lotus Home Care is committed to Procedures are step-by-step The disability support workers must
community service providers quality improvement, we ensure the instructions on how to perform acquaint themselves with the goals,
focus is on improving, not just certain tasks, and they provide clear objectives, values and policies of the
Guidance: You must provide maintaining. Quality improvement direction for all workers. Having organisation and behave accordingly.
at least two (2) specific types involves a focus on the safety, procedures in place ensures that Fulfil their responsibilities as employees
of service provider cited in effectiveness, efficiency, everyone knows exactly what to do in accordance with their respective duty
the handbook. acceptability, accessibility and and how to do it statement and with due care and
appropriateness of services for diligence.
consumers (who might be clients,
parents, carers, other health care
professionals, or the service
provider). They combine the values
of the organisation within the
broader professional and legislative
framework to which the organisation
belongs. Policies reflect the
individual organisation's values and
should be consistent with relevant
Australian and state legislations, for
example the Occupational Health
and Safety Act, the Aged Care Act
1997 and the Disability Services Act.


Case Studies
Instructions to Candidate
These case studies are hypothetical situations which will not require you to have access to a
workplace, although, your past and present workplace experiences may help with the responses you
provide. You will be expected to encounter similar situations to these in the future as you work in
providing person-centred services in the disability support setting.
In real life, disability support workers will be required to develop, implement and monitor service
responses with a person with disability in different contexts. Occasionally, this will entail developing
and implementing services for clients with complex or special support needs. This assessment will
help you demonstrate skill requirements in such situations.

Lotus Compassionate Care
Lotus Compassionate Care is a non-profit organisation providing services to the Cascade Peak
community and is committed to providing the highest quality of care and support. Their role is to
assess and provide support to meet the needs of people with disabilities, seniors and their carers
living in the community.
For the purpose of the following case studies, assume that you are a disability support worker
employed by Lotus Compassionate Care. As a Lotus Compassionate Care support worker, you are
required to perform all your tasks according to the organisation’s policies and procedures, as well as
the legal and ethical frameworks relevant to disability support. In particular, all tasks from here on
out must be performed according to the organisation’s quality system as set out in Lotus
Compassionate Care’s handbook.
The Lotus Compassionate Care handbook can be accessed through the link below.
Lotus Compassionate Care handbook
(username: learner password: studyhard)
You may refer to this document for guidance in carrying out the tasks that follow.
For the purpose of this assessment, all case study scenarios are based in your state/territory.

Case Study 1: Francis Weasley
SCENARIO
Francis Weasley is an 18-year-old man involved in a bike accident last year. As a result, Francis had
an acquired brain injury which led to sustained physical and cognitive impairment. Among the
physical and cognitive impairments he now experiences are limited mobility, as well as some
trouble constructing complete sentences. Because of this, he often stays inside his room for days
at a time, without going out. He has also stopped meeting with his friends because he is
embarrassed that he can’t talk to them properly anymore. To make things worse, his friends laugh
when he struggles to complete the simplest sentences or when his mother has to accompany and
assist him when going out with them. This makes him sad. Because of this, he has vowed to
improve his mobility and speech issues at all costs.
His mother, Sally, quit her job after the accident. She has been caring for him at home on a full-
time basis since the accident. Sally is his sole carer since they have no other relatives who live in
the area. This past year, Sally has been so busy taking care of Francis that she has had very little
chance to go out as well. Her friends have been reaching out to her for months, inviting her out for
coffee and dinners. However, she has refused them all.
It is obvious that the situation is starting to take a toll on Francis and his mother, Sally. A loud,
cheerful boy in the past, Francis has become sullen and withdrawn. Sally has likewise become very
irritable and stressed—it takes very little to upset and tire her out. What’s worse is she often takes
out her frustration on Francis.
One day, Sally had a fight with one of her friends who complained about not seeing her anymore.
Upon seeing his mother crying, Francis finally initiated a conversation about their current
arrangement. He suggested that they find a way to lighten Sally’s responsibilities in supporting
him. It was then that they decided Francis will apply for respite care services from Lotus
Compassionate Care.

Task 1: Evaluating and prioritising the client's complex support needs
Part A: Preliminary Questions
Answer the following questions about Francis’s support needs based on the given scenario.
What is Francis’s primary condition or disability?
Give the two (2) needs that Francis has because of his primary condition or disability.
Francis is suffering from acquired brain injury
Francis has:
 Needs of proper speech
 Needs of proper mobility
Give the two (2) other co-existing support needs that Francis has based on the scenario.
Francis has developed the following needs because of his acquired brain injury:
 sullen and
 withdrawn

Answer the following questions about the difficulties Francis is currently facing. Make sure to base
your answers on the given scenario.
What are specific problems that Francis is facing? Give at least two (2). These must be stressful
and/or difficult matters in Francis’s situation that must be solved and overcome.
What are the specific issues that Francis is facing? Give at least two (2). These must be big-picture
problems in Francis’s situation that may be discussed and debated but not necessarily solved.
What are the specific challenges that Francis is facing? Give at least two (2). These must be any
difficulties in Francis’s situation that may test his ability, as well as the carer’s and the support
worker’s.
Francis is having difficulties in carrying out physical activities as he is experiencing limited mobility.
Francis is having difficulties in constructing full sentences due to cognitive impairment.
Francis has stopped meeting his friends due to speech issues
Francis has become dull and stressful
Francis is embarrassed to meet his friends and fears of being the victim
Sally is Francis’ carer, Francis has to face her anger because she has become irritable and stressed

In 50 to 100 words, briefly discuss the physical, financial, emotional and/or social impact of
Francis’s support needs on his mother, Sally. Make sure to base your answers on the given
scenario.
Francis has developed physical and cognitive impairment which has restricted his mobility and
affected his capabilities of speech. Sally being his carer had to quit her job and accompany Francis
everywhere he goes. This has made Sally a lot busier due to which she has very little time to
socialise and meet her friends. Moreover she has become irritable and stressful.

Based on the scenario, list one (1) health professional and one (1) relevant community worker you
would have to consult about Francis’s complex or special support needs.
Guidance: A health professional is any health worker in the areas of medicine, surgery, dentistry,
midwifery, pharmacy, psychology, nursing or allied health professions. A community worker is
anyone who officially works for the community in addressing recreational, health, housing,
employment and other welfare matters, e.g. social workers and youth workers.
Health professional: Physical therapist
Community worker Social and recreational worker
1. Using the template below, help the client complete their One Page Profile
using the information from the preliminary meeting. Make sure to use the
first person (“I want…”, “I would like…”) to indicate that this is the client’s
document that you are helping to complete.
One Page Profile
Name of client Francis Weasley
Support worker Mark turner
Members of the Planning Team Sophie Williams, John Bradley
The planning meeting/s

Specify the date/s of your planning
25/08/2019
meeting/s.

About me
What are your strengths – the things you do well?

Indicate the client’s strengths.
I have strong belief and the values for hard work. I have various computing skills
which has helped me to develop my technical intelligence.
What are the things you enjoy doing?

Indicate the client’s interests.
I love playing guitar and working in art and crafts work. I like reading novels and
articles that interest me. I also love playing basketball and lawn tennis.
Where I live and the people I live with:

The client must live within your area.
I live in 5 Spencer street, Queensland, Australia. I live with my mother, Sally

People in my life who support me:
Indicate the carer/s in the scenario. Include organisations in the scenario, if any.
My mother Sally is my full time carer.
Do you go out, see friends and family, go to work?
No, I have stopped meeting my friends because of my speech issues
What are the most important things to you and for you right now?
You must specify the client’s priorities for support below.
I need a full time support worker who could help improving my physical mobility
and assist me with my speaking skills for my speech improvement.
Part B: Changes in Client’s Needs
SCENARIO
One day, at the start of your respite care shift for Francis, Sally urgently
reported that Francis had an accident at home the other day. She was assisting
him to walk to his room when someone rang their door. She left him for a few
minutes to see who it was. While alone, Francis tried to get to his room on his
own and slipped. He now has a huge discoloured bruise on his hip. Sally is very
worried and wants you to have a look at the bruise. She has also asked you to
treat Francis’s injury and if you could prescribe any medicine. However,
Francis’s current person-centred plan does not cover this incident.
1. Sally has asked you, a support worker, to examine and treat the bruise on
Francis’s hip and prescribe medicine. This is a medical concern. Is this still
within the scope of your work role as a support worker? Briefly explain your
answer. In particular, specify the service you will not be able to provide.

Yes, this is still within the scope of my role as a support
☐
worker.
No, this is not within the scope of my role as a support

☐
worker anymore.
Briefly explain why:

The personal support work is obliged to provide routine care activities, support and
assistance to their clients with medical conditions and/or functional limitations,
and their families to carry out activities of daily living with the goal of supporting
client independence and promoting optimal functioning. The support worker has
certain restrictions when assisting the clients with physical injuries and he has no
authority of prescribing any medication to the clients.

2. Based on the scenario, what are the barriers that may affect the quality of the
support Francis receives? Give at least two (2).
i. Lack of interest in Francis’ personal concern’s such as fear of embarrement

ii. Inattention to feedback
Case Study 2: Chuckie Gomez
SCENARIO
Chuckie Gomez is a 30-year-old man who has only recently been diagnosed
with high-functioning Autism Spectrum Disorder (ASD). His ASD symptoms—
problems understanding another person’s point of view, difficulties initiating
social interactions and maintaining an interaction, anxiety when his routine is
disrupted and specialised fields of interest or hobbies—have been present all his
life. However, he has always attributed these symptoms to problems in his
personality and emotional wellbeing.
To cope with his ASD symptoms, he started drinking at an early age. He found
out early in life that alcohol solved his problems in interacting with people and
his anxiety. Because of this, he developed a bad drinking habit in his twenties.
Almost a decade later, his alcohol problem has become so bad that it has
affected many areas of his life. He recently lost his job and his home and his
wife has just filed for divorce. He now lives with his 60-year-old mother, Amy.
His alcohol problem is still there, and he struggles to hide it from his mother.
Amy, however, has had suspicions for a long time but has chosen to play blind.
Amy has just retired and is living off her pension. She can barely support
Chuckie and is always worried about what will happen to him when she’s gone.
One day, she read an article about Autism Spectrum Disorder and recognised
these symptoms in her son. After weeks of long discussion, she was able to
finally convince him to visit a professional. It turns out that Chuckie indeed has

ASD.
Devastated by his diagnosis, Chuckie starts drinking very heavily that night.
The next morning, Amy finds Chuckie passed out and his room a mess. Alcohol
bottles can be seen everywhere. The worst of Amy’s suspicions have been
confirmed.
Chuckie is brought to the hospital. Apparently, he drank too much that night
which led to alcohol poisoning. When Chuckie wakes up, his mother begs him
to seek help. Chuckie agrees and signs up for individualised support from Lotus
Compassionate Care.

Task 1: Evaluating and prioritising the client's complex
support needs
Part A: Preliminary Questions
1. Answer the following questions about Chuckie’s support needs based on the
given scenario.
a. What is Chuckie’s primary condition or disability?
b. Give the two (2) needs that Chuckie has because of his primary condition
or disability.
a. Chuckie is suffering from high-functioning Autism Spectrum Disorder (ASD)
b. He cannot another individual’s point of view

He has difficulties in initiating a conversation
2. Give the one (1) other co-existing support need that Chuckie has based on the
scenario.
Chuckie has support need to cure his anxiety issues.

3. Answer the following questions about the difficulties Chuckie is currently
facing. Make sure to base your answers on the given scenario.
a. What are specific problems that Chuckie is facing? Give at least two (2).
These must be stressful and/or difficult matters in Chuckie’s situation
that must be solved and overcome.
b. What are the specific issues that Chuckie is facing? Give at least two (2).
These must be big-picture problems in Chuckie’s situation that may be
discussed and debated but not necessarily solved.
c. What are the specific challenges that Chuckie is facing? Give at least two
(2). These must be any difficulties in Chuckie’s situation that may test his
ability, as well as the carer’s and the support worker’s.
a. Chuckie is unable to understand others point of view

He has difficulty in starting a conversation
b. Chuckie has anxiety issues

Specialised field of interests
c. Chuckie has drinking problems due to which he lost his job

His wife has filed a divorce

4. In 50 to 100 words, briefly discuss the physical, financial, emotional and/or
social impact of Chuckie’s support needs on his mother, Amy. Make sure to
base your answers on the given scenario.
Chuckie is diagnosed with high functional autism spectrum disorder (ASD), due to
which he has anxiety issues and cannot initiate conversations with others. Her
mother is too old to support him and is relying on her pension she is worried for
her son’s well-being and his future.

5. Based on the scenario, list one (1) health professional and one (1) relevant
community worker you would have to consult about Chuckie’s complex or
special support needs.
Guidance: A health professional is any health worker in the areas of medicine,
surgery, dentistry, midwifery, pharmacy, psychology, nursing or allied health
professions. A community worker is anyone who officially works for the
community in addressing recreational, health, housing, employment and other
welfare matters, e.g. social workers and youth workers.
a. Health professional: Counselling psychologists
b. Community worker Behavioural support worker
1. Chuckie is still at the hospital and cannot complete his One Page Profile on his
own. He has asked you to fill out the form for him in the meantime.
Using the template below, help the client complete their One Page Profile
using the information from the preliminary meeting. Make sure to use the
first person (“I want…”, “I would like…”) to indicate that this is the client’s
document that you are helping to complete.
One Page Profile
Chuckie Gomez
Name of client
Amanda Shah
Support worker
Barney Bing, Ross Taylor
Members of the Planning Team
30/08/2019
The planning meeting/s
Specify the date/s of your planning
meeting/s.

About me
What are your strengths—the things you do well?

Indicate the client’s strengths and interests.
I am a creative person and I like work things out with determination and
discipline.
What are the things you enjoy doing?

Indicate the client’s interests.
I love to travel places and explore my surroundings. I am good at painting and like
to read interesting books

Where I live and the people I live with:
The client must live within your area.
I live in 7, orange street, Queensland, Australia. I live with my mother Amy
People in my life who support me:

Indicate the carer/s in the scenario. Include organisations in the scenario, if any.
My mother supports me with my disability
Do you go out, see friends and family, go to work?
I do not go out much. I do not have any kind of job at this point
What are the most important things to you and for you right now?
You must specify the client’s priorities for support below.
I need a support worker who is capable of assisting me with my autism spectrum

disorder and aid me to reduce my anxiety issues.
Part B: Changes in Client’s Needs
SCENARIO
Chuckie has finally been released from the hospital and has started attending
meetings for a local alcoholics support group. He has been sober for a month
now. However, now that he is sober, his anxiety problems have worsened. He
has asked you to give him medicine to ease his anxiety. His anxiety is stopping
him from participating in his support activities.
1. Chuckie has asked you, a support worker, to administer drugs to ease his
anxiety. This is a medical concern. Is this still within the scope of your work
role as a support worker? Briefly explain your answer. In particular, specify
the service you will not be able to provide.

Yes, this is still within the scope of my role as a support
☐
worker.
No, this is not within the scope of my role as a support

☐
worker anymore.
Briefly explain why:

The personal support work is obliged to provide routine care activities, support and
assistance to their clients with medical conditions and/or functional limitations,
and their families to carry out activities of daily living with the goal of supporting
client independence and promoting optimal functioning. The support worker has
certain restrictions when assisting the clients with physical injuries and he has no
authority of prescribing any medication to the clients.

2. Based on the scenario, what are the barriers that may affect the quality of the
support Chuckie receives? Give at least two (2).
i. Lack of communication between Chuckie and support worker

ii. Chuckie’s drinking habits may affect the services received

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Listed below are health professionals and other relevant personnel who can help in the evaluation

Health Professionals & Other Personnel Description

1. They work with clients who have problems

2. They play a vital role in the primary health

3. A physician who deals with the evaluation,

4. They ensure that people recovering from

5. They are responsible for the nutritional

1. This is the peak body for people on the

b) Australian Network on 2. It is a national network of advocacy

3. It is a national, membership-based, for-

4. This is an organisation offering services that

5. It is a national organisation of and for

Assessment Workbook Version No. 1.1 Produced 8 February 2018

© Inspire Education Pty Ltd Page 2

Resources for people with disabilities &

1. This program provides transportation to

2. The Australian Government scheme that

c) National Disability 3. It offers help and workplace solutions for

4. Supports people who are ill, injured or have a

5. A national online and phone service that

f) Queensland 6. A program that provides meals to people

Assessment Workbook Version No. 1.1 Produced 8 February 2018

© Inspire Education Pty Ltd Page 3

☐ Involve and encourage clients and their families in decision-making.

Give more value to the recommendations of health professionals than the

Encourage participants to show openness, honesty, full participation and

Assessment Workbook Version No. 1.1 Produced 8 February 2018

© Inspire Education Pty Ltd Page 4

Support workers should promote and encourage self-determination for disability

To empower people with disabilities, they should be assisted and supported to

Assessment Workbook Version No. 1.1 Produced 8 February 2018

© Inspire Education Pty Ltd Page 5

1. A human rights-based approach means that

2. Everyone is entitled to claim and exercise

3. A human rights-based approach requires that

4. It requires effective monitoring of

5. Everyone has the right to be involved in

Assessment Workbook Version No. 1.1 Produced 8 February 2018

© Inspire Education Pty Ltd Page 6

Respect for difference and acceptance of persons with disabilities as part of

☐ Discrimination between men and women

☐ Isolation from society

Assessment Workbook Version No. 1.1 Produced 8 February 2018

© Inspire Education Pty Ltd Page 7

Principles of person-centred practice Description

1. Person-centred practice provides access to

2. In accordance with the person's wishes,

3. Service design and delivery is oriented

4. The person with disability is central to all

5. All direct and indirect service design and

Assessment Workbook Version No. 1.1 Produced 8 February 2018

© Inspire Education Pty Ltd Page 8

☐ Support workers must recognise the resilience of individuals.

☐ Not supporting clients to identify their rights.

Assessment Workbook Version No. 1.1 Produced 8 February 2018

© Inspire Education Pty Ltd Page 9

☐ Providing services to one cultural group only.

☐ Making sure that services are client-oriented

Avoiding discriminatory practices in service delivery and all interactions within

Assessment Workbook Version No. 1.1 Produced 8 February 2018

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Assessment Workbook Version No. 1.1 Produced 8 February 2018

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☐ Franny is a 25-year-old woman who uses a wheelchair.