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Disciplines and Ideas

in the Applied Social
Sciences
Quarter 1- Week 4- Module 8
THE CLIENTELE OF COUNSELING

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Disciplines and Ideas in the Applied Social Sciences – Grade 12
Quarter 1- Week 4- Module 8: Describe the Clientele of Counseling

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Regional Director: Gilbert T. Sadsad

Assistant Regional Director: Jessie L. Amin

Development Team of the Module

Writer: JIBIN S. BANCE
Editors: FLORENIA C. TORALDE / RICARDO M. GAMUROT JR.
Reviewers: JARME TAUMATORGO / JERSON V. TORALDE
Illustrator: KIM ARTHUR B. CARGULLO / RICHARD M. MUÑOZ
Layout Artist: KIM ARTHUR B. CARGULLO / RICHARD M. MUÑOZ

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Module 8
Describe the Clientele of Counseling

INTRODUCTION

This module is crafted in order to simply describe the characteristics embodied in the
clientele and audiences who receive services from various counseling professions, needs
guidance and assistance in achieving transformation in behavior or attitude or seeking to
realize their goal in life.

Likewise, to know the needs of various types of the clientele and audiences as well-
founded individuals, although their needs would vary depends on context and different
types of counselors would need to apply specific procedure. Finally, to analyze the clients
perspective point of view in counseling process.

Learning Objectives (Set the Direction)

At the end of the lesson, the learners are able to:

1. Describe the characteristics of clientele and audiences of counseling
2. Explain the needs of various types of clientele and audiences of counseling
3. Analyze the importance of the client perspective in a counseling process

Vocabulary List (Discover Concept)

In order to understand well and to grasp clearly some important terms in this module.
Here is the list of terminology you should set in your mind.

Voluntary Clients- - those who opted to voluntarily seek assistance of the

worker or the services of the agencies due to problems
or difficulty which they think they cannot do it on their
own.

Involuntary Clients - Those individual in need who may not even

consider asking help because they think that they are
doing fine and will survive somehow or they are
unaware of the agencies that can provide them help/
assistance.
Clientele - Refers to a class or group of persons who are
receiving services from a professional therapist.
Counseling - Process of assisting and guiding clients, especially by
trained persons on a professional basis to resolve
especially personal, social, or psychological problems
Reality - is the realistic and objective perception of existing

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 condition or situation.
Counselor - In Psychology, the Professional Psychologist to help
people with physical, emotional, and mental health
issues improve their sense of well-being, alleviate
feelings of distress and resolve crisis.
Client - It refers to a person who is receiving services from a
therapist or mental health doctors. The term client is
often used interchangeably with the word patients.
Audience - Individuals and groups of people who receive service
from various counseling professions. These
individuals and groups vary in their needs and context
where they avail of counseling services.
Neurotic - is a long-term tendency to be in negative state People
with neuroticism tend to have more depressed moods,
they suffer from feelings of guilt, envy, anger and
anxiety more frequently and more severely than other
individuals.
Psychotic - This is a disorder for more severe mental disorder that
caused abnormal thinking and perceptions.
Personality Disorder - It involves long term patterns of thought and behaviors
that are unhealthy and inflexible. The behaviors cause
serious problems with relationships and works. People
with personality disorder have trouble dealing with
everyday stresses.
Neuroticism - is a personality trait involving a long-term tendency to
be in a negative or anxious emotional state.

Pre- Test (Test Your Stock Knowledge)

Write T on the blank if the statement is true. Write F if the statement is false
And underline the word or phrase that makes the statement false.

1. Client refers to a person who is receiving services from a therapist or mental

health doctors. __________________
2. A person who provides guidance and intervention to an individual or group
particularly in dealing and managing an issue or a problem or difficulty, that
includes helping them to look for possible answer or solutions that will
alleviate suffering. _______________
3. Psychology is the study of animal behavior and reactions on environment.
_______________
4. Audience- These are group of people who do not receive service from
various counselling professions. ______________
5. Behavior is a limited term that does not connote all the responses, overt or
implicit, of an organism. _______________
6. Counseling is the process of guiding and slaving clients who wants to
undertake professional help. _______________

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 7. Social Work is a unique field that prejudice individual’s opinion and
perception. __________________
8. The role of school counselor is to resolve personal conflicts of the students
in a stressful circumstance. ______________

Learning Activities: (GUESS WHAT)

Directions
In the box below, write down five words or phrases on the box that comes
into your mind whenever you hear the words CLIENTELE and COUNSELING

CLIENTELE

COUNSELING

Guide Questions:

Practical task 1: Know your Target

Directions;

1. Let us identify the type of clients, and when and how to approach them
2. On the first column the different type of clients
3. On the second column write as many subjects on how to identify them
4. Right on the third column states the situation when to approach them
5. And the last column write-down the process on how to approach them.

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Type of Clients, and when and how to approach them

A.)

How to identify When to How to

Type
them Approach them approach them

All or Nothing

Price-Sensitive

Demanding

Traditional

Convenience- Based

Straight shooter

B.)
Directions:

Complete the Venn Diagram by citing the differences between neurotic and
neuroticism. Label the diagram below

S
I
M
I
L
Neurotic A Neuroticism
R
I
T
I
E
S

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 Similarities: List here:
__________________________________________
__________________________________________
__________________________________________
__________________________________________
__________________________________________

Form groups with three or four members. Make a scenario that shows the characteristics
of the two types of clientele and present it in class. Explain the specific characteristics that
manifests in each type of clientele and audiences.

PRACTICAL TASK 2

On the box below list down the specific characteristics and needs of the types of
clientele mentioned

CLIENTELE CHARACTERISTICS NEEDS

STUDENTS

FAMILY

UNEMPLOYED

DRUGS AND ALCOHOL

DEPENDENTS
ABUSED CHILDREN

COMMUNITY

PRACTICAL TASK 3

DIRECTION:

1. Read and understand the Article

2. Then answer the following questions 1.) Why is it important to understand
the client and the client’s environment? 2.) How important the client’s
perspective in receiving help and care?

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 An EXCERPTS from “ BUILDING A MORE COMPLETE CLIENT PICTURE
“ by Lynne Shallcross. Published on April 1, 2013, a cover story of Counseling Today – A
Publication of the American Counseling Association.

“BUILDING A MORE COMPLETE CLIENT PICTURE”

Imagine picking up a stone on the side of the creek. Your task is to understand its
markings, characteristics and shape solely through examination of the stone itself.

Using the method would result in a comparatively limited view of the stone, says
Michelle Flaum Hall. If, however, we acknowledge the forces within environment – the
wind, water, weather, geographic characteristics and contact with other stones –then we
begin to build a fuller picture of that stone’s development”. She says.

The same idea applies to counseling work with clients, says Hall.an assistant
professor in the Department of Counseling at Xavier University in Cincinnati.” We must
examine clients within the context of their lives because it is within this context that they
grow, develop, suffer, and change.” She says. “When we strive to understand and help
people, we cannot underestimate the impact that their environment has had and will
continue to have on their well-being and development. .Most clinical and nonclinical
concerns do not rest solely within an individual ; therefore, interventions should not solely
target the intrapersonal.”

What Hall is describing is the ecological perspective in counseling which much like
the study of ecology in the Physical world, takes into account the many systems that
influence and interact with individuals o a regular basis.

Guide Questions:

1. In what context of the article you were gained learnings of the lesson?
2. How does the article provide complete clients picture? Is this an effective tool in
attaining help and care of the clientele?

POST-TEST: (CHECK YOUR LEARNINGS)

Answer the following:

_________1. If you were to describe “Clientele” and “Audiences” in three words

what would those words be?
a.
b.
c.

_________2. These are individuals and groups of people who receive service
from various counseling professions.

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 _________3. At their critical moments of their growth, the youth, needs
assistance .In what particular aspect of their lives they want to change?

--------------4. If you were challenge to recite at least five various types of clientele
and audiences in counseling, what would it be?

a.
b.
c.
d.
e.

__________5. These professionals provide the need for personal guidance by

helping students seek more options and find better and more appropriate ones in
dealing with situation of stress or simply decision-making.

__________6. These are counselors provide avenues for people to find

necessary information and get employment that is suitable to them.

___________7.The clientele and audience of counseling are ___________people.

___________8. This is a disorder for more severe mental disorder that caused
abnormal thinking and perception.

HOME MISSION:

Research Task

Look around you and determine an individual, a group, or a community who

needs the services of a counselor. Describe the particular situation and why a counselor
is needed. Research on some counselors and counseling services here in the country.
Make an information packet about the available counseling services and share this with
your chosen individual group, or community in need.

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 KEY TO CORRECTION

Pre-Test

1. True
2. True
3. False
4. False
5. False
6. False
7. False
8. True

Learning Activities

In the box below, write down five words or phrases on the box that comes
into your mind whenever you hear the words CLIENTELE and COUNSELING

Receive Guidance

Persons who enjoy services from Therapist

CLIENTELE
Audience

COUNSELING Guidance, State of giving services, Assisting and Guiding

Clients.

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Type of Clients, and when and how to approach them

A.)
Type How to identify When to How to
them Approach them approach them

All or Nothing Little concern with Fed up with Show up with

finances in one existing vendor and prepackaged
packaged solution multiple products product provided
but need only by you
everything
Price-Sensitive I want the best Okay with multiple Show up with
bargain vendors and want standardized,
more out. transparent and
efficient services
products package
Demanding I want it all Not happy with Show up with
existing vendors best -n class
product/ services services
Traditional I have special Based on the Showing up with
needs so how can needs and existing competent
you help me. relationship advisors
Convenience- Make it easy fpr Complex Show up with
Based me at whatever landscape with simple ans
cost. many complex standardized
solution services
Straight shooter Tell me if you have Want to go through Show up with
done it elsewhere a transformation actual working
or don’t show your but need reliable products and
face partnership. delivery
excellence

Directions:

Complete the Venn Diagram by citing the differences between voluntary clients
from involuntary clients. Label the diagram below

Voluntary Clientele Involuntary Clientele

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Voluntary Clients- those who opted to voluntarily seek assistance of the worker or the
services of the agencies due to problems or difficulty which they think they cannot do it on
their own.

Involuntary Clients- Those individuals in need who may not even consider asking help
because they think that they are doing fine and will survive somehow or they are unaware
of the agencies that can provide them help/ assistance.

PRACTICAL TASK 2

On the box below list down the specific characteristics and needs of the types
of clientele mentioned

CLIENTELE CHARACTERISTICS NEEDS

STUDENTS CULTURAL BACKGROUD, Career Options, deal

SOCIAL ECONOMIC STATUS with situations of
stress or simply
decision making.
FAMILY A universal group Need for conflict
Based on marriage resolution skills to
parties, couples and
children
DRUGS AND ALCOHOL Experiences mood swings Help people
DEPENDENTS Judgement and insights are overcome their
also impaired problem or mitigate
some of the negative
effects of drug abuse
ABUSED CHILDREN Rebellious, Violent behavior, To facilitate
traumatic processing and
restoration in the
recovery procedure
COMMUNITY Group of people, Help restore trust,
Definite locality, and confidence in
permanence communities that
were brutally
disrupted by civil war
and mass killing.

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POST- TEST

1. a.. Special and Loyal

b.. Mentally Immature
c.. Extraordinary diverse

2 Audience
3. Youth
4.
a. Students
b. Abused Children
c. Unemployed
d. Community
e. Family
5. School Guidance and Counselors
6. Job- Hunting Coaches
7. Normal
8. Psychotic

References;

• Discipline and Ideas in the Applied Social Sciences

By; Elias M. Sampa
• https//link.springer.com
• https//describingwords
• https//Wikipedia.org
• http//www.meriam.webster.com
• “ BUILDING A MORE COMPLETE CLIENT PICTURE “-A
Publication of the
• American Counseling Association.
• https//www.yourarticlelibrary.com
• https//www.drugabuse.gov

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