BV Solutions

COV-Safe : Hygiene Assessment

 Summary

01 02 03
Introduction Assessment Pillars Assessment Process
Background Information on Assessment Pillars for COV-Safe Assessment and training to
Hygiene Requirements deliver continuous improvement.
01
Introduction
The coronavirus outbreak is first and foremost a
human tragedy, affecting hundreds of thousands
of people. It is also having a growing impact on
the global economy. Business are closed due to
the lockdown.

During this period we must work and rework on

our practices to ensure high level of hygiene all
the time thus giving confidence to all stakeholders
viz Clients, visitors, employees and investors,
about safety measures put in place.

The three major steps to prevent spread of any

infection / contamination are
a) Maintain high levels of personal hygiene;
b) Practice social distancing at all times;
c) Cleaning and sanitation.
 COV – Safe: Introduction
In today’s age, when nearly the entire population of the world are affected by contagious illness or disease directly linked
unhygienic personnel behaviour or lack of sanitation, there is an increasing need to improve cleanliness and hygiene in
private, public, and occupational environment.

Bureau Veritas has developed a protocol COV-Safe which takes into consideration areas contributing to lack of hygiene
and illness and support the client in mitigating risk, ensuring compliance, prompt procurement and infrastructure
planning and employing sanitisation measures.

Scope eligibility: Any business premises / site with large number of people movement. Ex. Rail and Metro, Airports, Hotels,
QSR chains, Banks, Schools, Call Centres, Shopping Malls, Retail Chains, Manufacturing, Service providers ex. Housekeeping
Services, Manpower Providers, ATM Refilling, etc.
Purpose and Applicability

Purpose: To reassure clients and employees entering the site / premises about the good practices hygiene, sensitization
are in place to prevent infection / contamination during the unlocking phase.
Applicability: the Assessment services are applicable to all type of businesses across the sectors.

Transport Retail & Wholesale Other Work Places

a) Airports a) Malls a) Business Parks / SEZ
b) Rail / Metro b) Retail Chains b) Banks and Back office
c) Bus c) Markets c) ATM Refilling Services
d) Cargo Hubs d) Hotel and Accommodation d) Call centres
e) Grocery shops e) Corporate Offices
f) Food and Bev. Establishments f) Government offices
(QSR / Cloud Kitchen etc) g) Educational Institutes
g) Beauty Parlours / Salons

Service Providers Critical Services

a) Places of Worship a) Healthcare organisations
b) Manpower Service Providers b) Sanitation Services
c) Maintenance and Engineering c) Waste Management Services
d) Tour Operators
e) Fleet Operators (passenger / cargo)
02

Assessment Pillars
 COV – Safe: Assessment Pillars a)
b)
Infrastructure
Capacity Building programmes
c) Human resources
a) Internal Assessments d) Internal / External Communication
b) External Assessments
c) Incident Evaluation
d) Monitoring of Operations
e) Management reviews
Monitoring
Measurement Leadership
& Analysis
a) Workplace Cleaning Routine
b) Check points a) Disease Prevention and Response
c) High Risk Area classification b) Risk Assessment
d) Transportation Facility Risk c) Incident Management
Hygiene Management d) Procurement

a) Personnel Hygiene
b) Fit to Work Protocol Compliance
Personal
c) PPE Management
Hygiene
d) Social Distancing
e) Guest Protocol

a) Regulatory Compliances (National / Local)

b) Sector, Product, Client specific compliance
c) Waste Management
Leadership
1. Leadership Responsibility and Planning
2. Infrastructure
a) Equipment
b) Tools
c) PPE
3. Capacity Building programmes
a) On Job Training on Infection Prevention, Hygiene
b) Learning management
4. Human resources
a) Adequate no. of resources to be on ground.
5. Internal / External Communication – Employees, Stakeholders,
Visitors, Clients and other interested parties
a) Develop, Implement, and Communicate about Workplace
Flexibilities and Protection measures.
b) Talk with labour suppliers and other vendors about the
importance of sick employees staying home and encourage
them to develop non-punitive leave policies.
c) Develop emergency communications process
 Risk Management
1. Risk Assessment
2. Disease Prevention and Response
a) Screening Protocol in place to screen all personnel entering the premises. All
employees/workers/visitors should be screened at entry point for symptoms
such as temperature (using non-contact type thermometer), cough, cold, etc.
b) Those with temperature more than 37.5 °C (99 °F) and/or flu like symptoms
shall not be allowed to enter Establishment.
c) Employees /food handlers/ visitors should be encouraged to self declare and
inform about any signs/symptoms of respiratory illness before or during
work/visit to the premises.
3. Incident Management
4. Procurement policies
Compliance Management
a) Regulatory Compliances (National / Local)
b) Sector, Product, Client specific compliance
c) Waste Management: The management of wastes sorting and
the collection of used masks should be enhanced so that
wastes could be cleaned in time.
a) Safe disposal of food waste
b) Disposal of cleaning waste
c) Disposal of one time use PPEs
d) Disposal of one time use tissues / wipes etc.
Personal Hygiene
1. Personnel Hygiene
a) Use of wipes / tissues, no-touch trash cans, hand soap, alcohol-based hand rubs containing at least 70
percent alcohol based sanitiser, disinfectants, and disposable towels for workers to clean their work
surfaces.
b) Requiring regular hand washing or using of alcohol-based hand rubs. Workers should always wash hands
when they are visibly soiled and after removing any PPE.
2. Fit to Work Protocol
a) Develop Policies and Procedures for Prompt Identification and Isolation of Sick People, as appropriate
3. PPE
a) Training workers who need to use protecting clothing and equipment how to put it on, use/wear it, and
take it off correctly, including in the context of their current and potential duties.
b) Consistently and properly worn when required.
c) Regularly inspected, maintained, and replaced, as necessary.
d) Properly removed, cleaned, and stored or disposed of, as applicable, to avoid contamination of self,
others, or the environment.
4. Social Distancing (Crowd Control)
a) The employee should maintain 1 metre of distance from each other and practice social distancing in the
workplace.
b) Prohibit sharing of lockers by employees and a gap of at least one meter is maintained by employees
while using the lockers.
c) Similar protocol to be implemented for visitors / guests in the reception / Lobby area, etc.
5. Guest Protocol
a) Screening at all entry points and wherever necessary
b) Post handwashing signs in restrooms
c) Use of Face Masks / Sanitizers / hand rubs mandatory.
Facility Hygiene 1. Workplace Cleaning Routine
a) High touch points (such as elevator buttons, handrails / handles and call buttons, escalator handrails,
public counters, intercom systems) shall be cleaned at least twice daily by mopping with a
linen/absorbable cloth soaked in 1 percent sodium hypochlorite.
b) In case of metallic surfaces like door handles, security locks, handles of baskets/carts, display racks
where use of bleach is not suitable, 70 percent alcohol shall be used to wipe the surfaces.
c) Hand sanitizing stations should be installed in Assembly / dining / Service area (especially at the
entry) and near high contact surface.
d) Toilets and Washrooms shall be cleaned after every shift using water and detergent. This shall be
followed with disinfection using 1 percent hypochlorite solution or an equivalent. For metallic
surfaces (such as shower, taps, etc.) and surfaces where use of bleach is not suitable, use 70 percent
alcohol based disinfectant.
e) All cleaning equipment, cloth, mops, reusable protective gear such as boots, gloves etc. shall be
thoroughly cleaned and disinfected after use and prior to use in other areas.
2. Check points
a) Screening at all entry and exit points for people / material
b) Record of visitors
3. High Risk Area classification
a) Area prone to contamination / infection to be restricted
4. Transportation
a) Drivers, loaders and other support staff shall be trained about the COID-19 infection symptoms and
its prevention by following high standards of hygiene, cleaning and sanitation and following social
distancing.
b) Delivery/transport vehicles shall be cleaned and sanitized (and if possible, disinfected) regularly. This
vehicle should only be used for food deliveries/distribution.
c) Cleaning and sanitation records should be available in the vehicle at all times.
Monitoring Measurement and Analysis
1. Internal Assessments
a) Evaluation of internal controls, governance and also mapping
good practices.
b) Evaluate compliance management
2. External Assessments
a) External Assessments based on management system or checklist
based protocols.
b) Client Assessments
c) Assessments by regulatory bodies
3. Incident Evaluation
4. Internal Monitoring of Operations
5. Management Reviews
03

Assessment Process
 Assessment Process
A site may perform self-assessment Based on the conditions defined in The Assessment Score certificate will be The surveillance assessments are
effectively and efficiently to achieve assessment tool the percentage of maturity issued to the organisation management planned to review the sustainance and
Certification by: will be calculated. Based on the calculations once all the criteria is complied to the progress in the Assessment
• Understanding and satisfying the of the percentage (Qualifying score), scoring requirements. Assessment score Certification.
requirements of the assessment criteria, Assessment Score will be confirmed in all of the criteria will only entitle the
• Monitoring the changes in its environment, Based on the assessment, the results will be site to get the certificate.
published in the form of radar chart . The validity of the certificate is 1 year with
• Defining and deploying proper strategies, The site may use this tool for their internal an Quarterly surveillance.
• Managing all required process and relevant assessment to identify the maturity levels
resources, within the organisation.
• Demonstrating confidence in its people,
leading to increased motivation,
commitment and involvement
• This assessment tool uses three maturity
levels. Site should review its performance
against specified criteria to identify current
maturity levels and determine its strength
and weaknesses.

Self Assessment On Site Assessment Certification Surveillance

Assessment timeline

OSA 1 OSA 3

RA OSA 2 OSA 4

1st Onsite Assessment 3rd Onsite Assessment

Onsite assessment will be
conducted within 90 days
of Remote Assessment.
Remote Assessment 2nd Onsite Assessment 4th Onsite Assessment
Review of the SAQ by BV
assessor followed by
interaction with Unit
level COV-Safe Team.
These assessments will be conducted on quarterly basis or within 90 days on previous assessments.
2 Assessments out of these will be conducted unannounced.
 Rating Criteria
 The assessment will be based on the checklist.
 Each checklist point will be having max score of 3 and minimum score of 1.
 The scoring criteria and grading is detailed below.

Observation Compliance Level Score

Diamond Level Leadership Gold Level
Documented and Implemented (Conformity) :
Fully Complied 3 100
D&I
Implemented but not Documented (Conformity) : 80
Partially Complied 2
IND Monitoring, Risk
60
Documented not Implemented (Minor Non- Measuring Manageme
Partially Complied 2 and Analysis nt
conformance) : DNI 40
Neither Documented nor Implemented (Critical
Not Complied 1 20
Non-conformance) : NDI
0
Not Applicable : NA Not Applicable NA

Rating Score Grade

Compliance
Facility
Manageme
74% & Below No Grade Hygiene
nt
75% - 85% Gold
86% – 95% Diamond
Personal
96% – 100% Platinum Platinum Level Hygiene
Shaping a World of Trust
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