Professional Documents
Culture Documents
International Travel Agency Business Plan
International Travel Agency Business Plan
Name:
Year and Section:
Executive Summary
Mission
Adventure Travel International (ATI) is a travel agency that specializes in adventure
tourism and travel. It will provide consulting and custom travel arrangements and
packages. ATI’s mission is to become the foremost provider of adventure travel to the
people of the Pacific Northwest. ATI’s employees and owner are outdoor adventure and
travel enthusiasts as well as seasoned travel industry professionals. ATI seeks to
connect adventure travel newcomers and veterans with service providers, adventure
activities, and accommodations that fit the client’s desires, budget, and skill level.
Industry
ATI has established relationships with providers of travel-related products and services.
Two major airlines have been selected as our primary ticket providers in part because
they do not cap the agent’s profit on tickets. This allows us to capture the 10% margin
on ticket sales that was for many years the industry standard. Market research has
enabled us to identify and establish working relationships with service providers around
the world. ATI has been able to identify opportunities to capture margins of up to 25%
from certain parties. Sourcing will be continuously evaluated. ATI will take advantage of
trade shows, travel industry publications, and other sources of industry-related
information to monitor the quality of its offering.
ATI has a number of major competitors that the company will seek to acquire market
share from. They are:
Rollins & Hayes;
Sundance Travel;
Global Adventure Travel.
None of these competitors have the combination of price, scope, or local focus that ATI
will be able to offer.
ATI’s pricing strategy will be a major consideration. Much of it will be determined by
market standards. ATI will attempt to maintain margins of 10% on all airline travel.
Margins on all other products and services vary depending upon the provider but are
expected to average 20%. ATI will make every effort to maintain a competitive pricing
policy. However, as ATI builds its reputation as the premier provider of adventure travel,
it expects to earn the ability to charge a premium for its services.
The company will also pursue an aggressive marketing campaign. During ATI’s first
year of operation it will hold a grand opening and will organize and sponsor several
athletic events. All ATI employees promote ATI’s services to local athletic clubs.
Negotiations with area health clubs have begun and additional promotions will likely
occur through these strategic alliances. Specialty, rather than large national
publications, will serve as media vehicles for ATI advertising. Local radio stations will
also be used. Personal selling will occur, though phone solicitation will be limited. ATI
plans to occasionally station sales personnel in locations around Woodville such as
shopping malls. ATI’s goal is to develop personal familiarity between its employees and
the community.
ATI will be a small organization and its employees will share in management duties and
decision making. Shea Delaney will act as the General Manager, but it will be important
for each member of the team to be capable in all aspects of the business. Prerequisites
for all ATI employees include at least five years travel industry experience, knowledge
and ability in the types of activities ATI will promote, and Certified Travel Counselor
(CTC) certification for applicable positions. The CTC designation can be obtained
through the Institute of Certified Travel Agents (ICTA).
Prices will be competitive with the remainder of the market. The company’s estimated
sales for the first year of operations are approximately 534,000, increasing 10%
annually for the next two years.
ATI will begin operations with four full-time positions. The positions are as follows;
general manager and president: Shea Delaney; marketing and advertising director:
Jordan Barnes; accountant: Paul McLellan; and one travel agent.
The company does not expect any problems with expenses or cash flow within the next
three years. Annual cash flow for the first year of operation becomes positive in the
second quarter of operation.
Product:
Effectively segment and target adventure travelers within the larger travel market.
Successfully position ourselves as adventure travel specialists.
Communicate the differentiation and quality of our offering through personal
interaction and media.
Develop a repeat-business base of loyal customers.
ATI’s total start-up capital requirement is approximately $103,000. Start-up will be
financed through the owner’s personal investment and a long-term note secured from
the Woodville First National Bank.
Market:
Company Ownership
ATI is a sole proprietorship owned and operated by Shea Delaney in the town of Atkins
Grove, California. ATI’s owner is researching the possibility of establishing ATI as a
Limited Liability Company (LLC) or Partnership (LLP). This may occur within eighteen
months of operation.
Company Locations and Facilities
ATI has identified three potential locations for office space. All potential locations are in
the town of Atkins Grove, California, and are between 800 and 1000 sq. ft. Once
successfully established, ATI will be one of approximately 30 travel agencies in the
greater Woodville area, population 325,000. ATI will be the only adventure travel
specialist in the immediate area.
Services
ATI provides individual and group travel to leisure and corporate clients. Services and
products provided by ATI include travel consultation, pre-arranged tours, custom
packages, reservations for lodging, rental cars, rail passage, etc. ATI seeks to
differentiate itself as the premier adventure travel agency in the greater Woodville area.
Service Description
ATI is a full-service agency and sells standard travel agency goods and services,
including airfare and travel packages. Additional services include assistance with
passports, providing access to top-of-the-line equipment and supplies, and a superior
offering that includes access to better than average terrain and activities,
accommodations, and entertainment. The value added of ATI’s offering is its knowledge
and expertise, competitive rates, and specialty focus on adventure travel, which
translates into increased satisfaction for the customer.
Adventure travel is divided into two categories, hard and soft adventure. Both hard and
soft adventures involve active and athletic activities. Hard adventure activities, as the
name suggests, generally consist of activities that involve risk and athletic competence.
Soft adventure activities are less physically demanding and more passive than their
hard adventure counterparts. Economic indicators suggest that an increased demand
for adventure travel services exists. ATI can position itself as a niche service provider
within the travel and tourism market and offer high quality travel packages for various
sporting trips. ATI will serve the adventure travel market as a top quality, full-service
provider. All suppliers with whom ATI will deal will be top-notch professionals with
accomplished backgrounds. If suppliers fail, at any time, to meet our rigid standards of
quality, they will not be used. Competitive Comparison
The travel agency market is competitive, and technology, namely the Internet and
Computerized Reservation Systems (CRS), has changed the way travel agencies
operate. The Internet gives agencies and individuals the ability to perform travel related
research. Discount air fare brokers have taken advantage of the Internet by offering
tickets on line at discounted rates. This has increased price competition. Computerized
Reservation Systems have increased the speed and efficiency of the agency to
customer transaction. They have also increased the start-up costs for travel agencies
who wish to be competitive. Moreover, industry competition and the increased number
of travel options available have made it necessary for smaller travel agencies to
establish themselves as specialists in one or more types of travel. ATI has done this by
positioning itself as an adventure travel specialist. ATI has not identified a direct
competitor in the greater Woodville area. However, a travel agency does not have to be
an adventure travel specialist to book an adventure travel trip. Therefore, ATI will
compete with other Woodville area travel agencies as they offer alternatives to
adventure travel, have the ability to arrange adventure travel themselves, and have the
advantage of established relationships with clients. Sales Literature
Brochures for travel locations, rental car companies, entertainment, etc. are obtained
from the wholesale houses and service providers with whom ATI deals. Brochures for
ATI are handled by a local graphic arts company and are mailed to potential customers
upon request. Additional literature such as direct mail, print ads, and sales promotion
materials will be utilized as needed. ATI will maintain a database from which
customer/contact information will be drawn. Fulfillment
ATI has established relationships with providers of travel related products and services.
Two major airlines have been selected as our primary ticket providers in part because
they do not cap the agent’s profit on tickets. This allows us to capture the 10% margin
on ticket sales that was for many years the industry standard. Market research has
enabled us to identify and establish working relationships with service providers around
the world. ATI has been able to identify opportunities to capture margins of up to 25%
from certain parties. Sourcing will be continuously evaluated. ATI will take advantage of
trade shows, travel industry publications, and other sources of industry related
information to monitor the quality of its offering.
Technology
AT will rely on a Computerized Reservation System (CRS) for all client reservations.
The CRS enables travel agencies to identify what the customer is looking for and make
that information available quickly. It also increases the speed and efficiency with which
ATI can communicate with suppliers. In addition, the CRS makes customer data storage
and retrieval relatively simple. ATI will also make use of the Internet for market research
and communications.
Future Services
ATI may in the future open agencies at additional locations. In addition, as the
adventure travel market reaches maturity, ATI may participate in additional segments of
the travel market. ATI is researching the market to identify potential opportunities for
future sales. ATI’s long-term goal is to establish itself as an internationally recognized
provider of top-of-the-line adventure travel. This goal does not prohibit ATI from
participating in additional segments. It does, however, provide a corporate focus and a
differentiated offering.
Operations:
Start-up
Requirements
Start-up Expenses
Legal 550
Brochures 1,000
Consultants 2,000
Insurance 400
Rent 2,625
Equipment 16,000
Other 500
Start-up Assets
Start-up Funding
Assets
Liabilities
Current Borrowing 0
Capital
Planned Investment
Owner 18,000
Investor 0
Market Analysis
Potential Customers Growth CA
Sales
Grand Opening & Giveaway 9/1/1999 11/1/1999 $1,500 Jordan Barnes Marke
World Wide Web sales capability 9/15/1999 1/1/2000 $5,000 Steve Fergusee Sa
Strategic Alliance Development program 9/1/1999 12/1/1999 $1,500 Shea Delaney Manag
Totals $8,000
Management Summary
Shea Delaney will act as the General Manager. However, ATI is a small organization
and its employees will share in management duties and decision making. It will be
important for each member of the team to be capable in all aspects of the business.
Prerequisites for all ATI employees include at least five years travel industry experience,
knowledge and ability in the types of activities ATI will promote, and Certified Travel
Counselor (CTC) certification for applicable positions. The CTC designation can be
obtained through the Institute of Certified Travel Agents (ICTA).
6.1 Organizational Structure
ATI will begin operations with 4 full-time positions. The positions are as follows.
General Manager and President: Shea Delaney, age 37, B.A. Marketing Management,
University of California Santa Cruz. Shea has 12 years experience in the travel industry,
including five years experience as manager of the Transworld travel agency, Southern
California branch. As manager at Transworld, Shea increased revenues by $1.5 million
and established the adventure travel division which, in its first 18 months, generated an
additional $400,00 in revenues. His background in adventure sports includes four years
on the U.S. pro kayaking tour, two years as a sponsored cross-country mountain bike
racer, 25 years surfing, including three years as an amateur competitor, and
participation in many other adventure and organized sports such as snowboarding,
beach volleyball, and track and field.
Marketing and Advertising Director: Jordan Barnes, age 31, B.S. Communications,
Brigham Young University. Jordan spent five years as an adventure travel and freelance
writer and has been a marketing consultant specializing in adventure sports for the past
three years. Jordan has an extensive mountaineering background and has summitted
three 8,000 meter peaks, including Everest. In addition to mountaineering, Jordan is an
avid climber and has skied since the age of five.
Accountant: Paul Mclellan, age 45, B.S. Accounting, University of Alaska, Anchorage.
Paul is an accountant and an Alaskan. His ability with numbers has helped keep his
mind occupied during competition in the Iditarod, marathons, and mountaineering
expeditions. Paul worked as an auditor for the State of Alaska for four years after
college and then as an accounting department manager for a non-profit organization for
another four years. Before going back to school and earning his degree, Paul was a
commercial sport fisherman out of Homer, Alaska. During that time he established
connections with many service providers in the state of Alaska. ATI will capitalize on
these connections as Alaska is a popular destination amongst adventure travelers.
Travel Agent #1: Sue Taylor, Certified Travel Counselor. Sue has eight years
experience as a travel counselor. She is an avid cyclist, runner, and kayaker. In
addition, Sue has traveled extensively and has first-hand knowledge of many of the
destinations our clients wish to reach. Her trips include a year-long trek in South
America, four months in Nepal, and a four-month stint as a ski instructor in Wanaka,
New Zealand.
6.2 Personnel Plan
The personnel plan depicts ATI’s anticipated head count for the start up year. The
following table provides more detailed information. ATI does not anticipate the need to
significantly increase personnel in the first 2-3 years.
Personnel Plan
Total People 4 4 4
Plan Month 1 2
Other 0 0 0
Break-even Analysis
The following table details ATI’s break-even analysis, including monthly sales break-
even points.
Break-even calculations assume a 20% gross margin. This is a conservative estimate,
and it will be improved as strategic relationships develop and the benefits of ATI’s
offerings are realized by customers.
Break-even Analysis
Assumptions:
Expenses
Depreciation $0 $0 $0
Payroll Taxes $0 $0 $0
Other $0 $0 $0
Cash Received
Dividends $0 $0 $0
Assets
Current Assets
Long-term Assets
Accumulated Depreciation $0 $0 $0
Current Borrowing $0 $0 $0
Percent of Sales
Main Ratios
Current 1.97 2.82 3.39 1.44
Activity Ratios
Collection Days 56 87 87
Accounts Payable Turnover 7.91 12.17 12.17
Payment Days 27 36 29
Debt Ratios
Liquidity Ratios
Additional Ratios
Assets to Sales 0.27 0.25 0.28
Sales Forecast
Sales
Woodville 0% $20,000 $22,000 $24,200 $26,620 $29,282 $32,210 $35,431 $38,974 $42,872
National 0% $2,000 $2,200 $2,420 $2,662 $2,928 $3,221 $3,543 $3,897 $4,287
Internet 0% $500 $550 $605 $666 $732 $805 $886 $974 $1,072
Corporate 0% $2,500 $2,750 $3,025 $3,328 $3,660 $4,026 $4,026 $4,872 $5,359
Total $25,000 $27,500 $30,250 $33,276 $36,602 $40,262 $43,886 $48,717 $53,590
Sales
Direct Month Month Month Month Month 5 Month Month Month 8 Month
Cost of 1 2 3 4 6 7 9
Sales
Woodville $15,600 $17,160 $18,876 $20,764 $22,840 $25,124 $27,636 $30,400 $33,440
National $1,560 $1,716 $1,888 $2,076 $2,824 $2,512 $2,764 $3,040 $3,344
Internet $390 $429 $472 $519 $571 $628 $691 $836 $836
Corporate $1,950 $2,145 $2,360 $2,596 $2,855 $3,140 $3,455 $4,180 $4,180
Subtotal $19,500 $21,450 $23,596 $25,955 $29,090 $31,404 $34,546 $38,456 $41,800
Direct
Cost of
Sales
Manager/ 0 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $
President %
Accountant 0 $1,10 $1,10 $1,10 $1,1 $1,10 $1,10 $1,10 $1,10 $1,10 $1,1 $1,10 $
% 0 0 0 00 0 0 0 0 0 00 0 0
Travel Agent 0 $1,00 $1,00 $1,00 $1,0 $1,00 $1,00 $1,00 $1,00 $1,00 $1,0 $1,00 $
% 0 0 0 00 0 0 0 0 0 00 0 0
Marketing & 0 $1,15 $1,15 $1,15 $1,1 $1,15 $1,15 $1,15 $1,15 $1,15 $1,1 $1,15 $
Advertising Dir. % 0 0 0 50 0 0 0 0 0 50 0 0
Total People 4 4 4 4 4 4 4 4 4 4 4 4
Total Payroll $3,75 $3,75 $3,75 $3,7 $3,75 $3,75 $3,75 $3,75 $3,75 $3,7 $3,75 $
0 0 0 50 0 0 0 0 0 50 0 0
Sales $25,0 $27,5 $30,250 $33,2 $36,6 $40,2 $43,8 $48,717 $53,5 $
00 00 76 02 62 86 90 4
Direct Cost of $19,5 $21,4 $23,596 $25,9 $29,0 $31,4 $34,5 $38,456 $41,8 $
Sales 00 50 55 90 04 46 00 8
Other Costs of $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Sales
Total Cost of $19,5 $21,4 $23,596 $25,9 $29,0 $31,4 $34,5 $38,456 $41,8 $
Sales 00 50 55 90 04 46 00 8
Gross Margin $5,50 $6,05 $6,654 $7,32 $7,51 $8,85 $9,34 $10,261 $11,7 $
0 0 1 2 8 0 90 6
Gross Margin % 22.00 22.00 22.00% 22.00 20.52 22.00 21.28 21.06% 22.00 2
% % % % % % % %
Expenses
Payroll $3,75 $3,75 $3,750 $3,75 $3,75 $3,75 $3,75 $3,750 $3,75 $
0 0 0 0 0 0 0 0
Marketing/ $2,17 $2,17 $2,175 $2,17 $2,17 $2,17 $2,17 $2,175 $2,17 $
Promotion 5 5 5 5 5 5 5 5
Depreciation $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Rent $875 $875 $875 $875 $875 $875 $875 $875 $875 $
Utilities $375 $375 $375 $375 $375 $375 $375 $375 $375 $
Insurance $200 $200 $200 $200 $200 $200 $200 $200 $200 $
Payroll Taxes 15 $0 $0 $0 $0 $0 $0 $0 $0 $0 $
%
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Total Operating $7,37 $7,37 $7,375 $7,37 $7,37 $7,37 $7,37 $7,375 $7,37 $
Expenses 5 5 5 5 5 5 5 5
Profit Before ($1,87 ($1,32 ($721) ($54) $137 $1,48 $1,96 $2,886 $4,41 $
Interest and
Taxes
5) 5) 3 5 5 4
EBITDA ($1,87 ($1,32 ($721) ($54) $137 $1,48 $1,96 $2,886 $4,41 $
5) 5) 3 5 5 4
Interest Expense $703 $698 $692 $687 $681 $676 $670 $665 $660 $
Taxes Incurred ($773) ($607) ($424) ($222 ($163) $242 $388 $666 $1,12 $
) 7 2
Net Profit ($1,80 ($1,41 ($989) ($518 ($381) $565 $906 $1,555 $2,62 $
5) 6) ) 9 8
Cash
Received
Cash from
Operations
Cash Sales $18,75 $20,625 $22,68 $24,95 $27,4 $30,19 $32,91 $36,53 $40,19 $
0 8 7 52 7 5 8 3 2
Cash from $0 $208 $6,271 $6,898 $7,58 $8,347 $9,181 $10,09 $11,01 $
Receivable 8 6 2 0
s
Subtotal $18,75 $20,833 $28,95 $31,85 $35,0 $38,54 $42,09 $46,63 $51,20 $
Cash from 0 8 5 39 3 6 3 4 2
Operations
Additional
Cash
Received
New $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Current
Borrowing
New Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Liabilities
(interest-
free)
New Long- $0 $0 $0 $0 $0 $0 $0 $0 $0 $
term
Liabilities
Sales of $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Other
Current
Assets
Sales of $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Long-term
Assets
New $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Investment
Received
Subtotal $18,75 $20,833 $28,95 $31,85 $35,0 $38,54 $42,09 $46,63 $51,20 $
Cash 0 8 5 39 3 6 3 4 2
Received
Expenditur Month Month Month Month Month Month Month Month Month
es 1 2 3 4 5 6 7 8 9
Expenditure
s from
Operations
Cash $3,750 $3,750 $3,750 $3,750 $3,75 $3,750 $3,750 $3,750 $3,750 $
Spending 0
Bill $768 $23,125 $25,24 $27,57 $30,1 $33,32 $36,05 $39,36 $43,53 $
Payments 3 4 51 3 6 9 9 2
Subtotal $4,518 $26,875 $28,99 $31,32 $33,9 $37,07 $39,80 $43,11 $47,28 $
Spent on 3 4 01 3 6 9 9 2
Operations
Additional
Cash Spent
Sales Tax, $0 $0 $0 $0 $0 $0 $0 $0 $0 $
VAT,
HST/GST
Paid Out
Principal $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Repayment
of Current
Borrowing
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Liabilities
Principal
Repayment
Long-term $650 $650 $650 $650 $650 $650 $650 $650 $650 $
Liabilities
Principal
Repayment
Purchase $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Other
Current
Assets
Purchase $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Long-term
Assets
Dividends $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Subtotal $5,168 $27,525 $29,64 $31,97 $34,5 $37,72 $40,45 $43,76 $47,93 $
Cash Spent 3 4 51 3 6 9 9 2
Net Cash $13,58 ($6,692 ($685) ($119) $488 $820 $1,639 $2,864 $3,265 $
Flow 2 )
Cash $48,58 $41,890 $41,20 $41,08 $41,5 $42,39 $44,03 $46,89 $50,16 $
Balance 2 5 6 74 4 3 7 3 2
Assets Starting
Balance
s
Current
Assets
Cash $35,000 $48,58 $41,89 $41,20 $41,086 $41,57 $42,39 $44,03 $46,89 $
2 0 5 4 4 3 7 3
Other $17,500 $17,50 $17,50 $17,50 $17,500 $17,50 $17,50 $17,50 $17,50 $
Current 0 0 0 0 0 0 0 0
Assets
Total $52,500 $72,33 $72,30 $72,91 $74,215 $76,26 $78,80 $82,23 $87,18 $
Current 2 7 3 6 5 4 2 3
Assets
Long-term
Assets
Long-term $26,925 $26,92 $26,92 $26,92 $26,925 $26,92 $26,92 $26,92 $26,92 $
Assets 5 5 5 5 5 5 5 5
Accumulate $0 $0 $0 $0 $0 $0 $0 $0 $0 $
d
Depreciatio
n
Total Long- $26,925 $26,92 $26,92 $26,92 $26,925 $26,92 $26,92 $26,92 $26,92 $
term Assets 5 5 5 5 5 5 5 5
Total $79,425 $99,25 $99,23 $99,83 $101,140 $103,1 $105,7 $109,1 $114,1 $
Assets 7 2 8 91 30 59 07 5
Liabilities Month Month Month Month 4 Month Month Month Month
and 1 2 3 5 6 7 8
Capital
Current
Liabilities
Current $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Borrowing
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $
Current
Liabilities
Long-term $85,000 $84,35 $83,70 $83,05 $82,400 $81,75 $81,10 $80,45 $79,80 $
Liabilities 0 0 0 0 0 0 0 0
Total $85,000 $106,6 $108,0 $109,6 $111,443 $113,8 $115,8 $118,3 $121,7 $
Liabilities 36 27 23 75 49 72 65 8
Paid-in $18,000 $18,00 $18,00 $18,00 $18,000 $18,00 $18,00 $18,00 $18,00 $
Capital 0 0 0 0 0 0 0 0
Retained ($23,575 ($23,57 ($23,57 ($23,57 ($23,575) ($23,57 ($23,57 ($23,57 ($23,57 (
Earnings ) 5) 5) 5) 5) 5) 5) 5) 5
Total ($5,575) ($7,380 ($8,795 ($9,784 ($10,303) ($10,68 ($10,11 ($9,213 ($7,658 (
Capital ) ) ) 4) 9) ) ) )
Total $79,425 $99,25 $99,23 $99,83 $101,140 $103,1 $105,7 $109,1 $114,1 $
Liabilities 7 2 8 91 30 59 07 5
and Capital
Net Worth ($5,575) ($7,380 ($8,795 ($9,784 ($10,303) ($10,68 ($10,11 ($9,213 ($7,65
) ) ) 4) 9) )