KYLIE MARCEAU 384 Rolling Meadows DR, Ann Arbor, MI 48103 517-918-7288 kmarceau@umcu.

org

EXPERIENCE ACHIEVEMENTS
Certified Financial Counselor
University of Michigan Credit Union — Member Service NMLS
Rep. Notary
May 2018 - PRESENT

Build member relationships by delivering excellent service, exceeding FINANCIAL COUNSELING EVENTS
expectations, and anticipating needs // Handling incoming emails for Homebuyer’s Workshop
Home Equity while working within branches // Buddy, shadow, and train Michigan Works class
new team members after each new training class // Use financial Freshman Spend/Save presentation
counseling knowledge to advise members of credit deficiencies and UM Basketball Financial Wellness Game
paths to improvement
UMCU SPONSORED EVENTS
Underground Printing— Screen Press Operator Lions Cave Team Member
August 2017 - May 2018
Fall Rush Team Lead
UM Truck event(s)
Operate and maintain complex screen-printing technology to fill custom UM Dance Marathon
orders to specification // Train new press assistants in press UM Natural History Museum Opening
maintenance and use // Troubleshoot technical issues with presses Google Vendor Fair

Torrid (Brighton, MI) — Assistant Manager

LEARNING LIBRARY
March 2017 - August 2017 Eat the Frog
Develop and update customer service policies at store level // Lead sales Kiss the Frog
team by example through consistent personal approach // Supervision Crucial Conversations
and coaching to develop employees at all levels Emotional Intelligence
The Energy Bus
Bath & Body Works (Ann Arbor, MI) — Keyholder
November 2012 - March 2017 SKILLS
Coaching associates in sales techniques and inventory maintenance // Exceptional customer service
Overseeing customer/associate relations to help each associate improve Quick Learner
// Providing excellent customer service to promote sales and build Interpersonal Skills
customer loyalty Adaptability
Highly organized for tight deadlines
EDUCATION Proficient in Microsoft Office

Eastern Michigan University — Ypsilanti, MI MGIC TRAINING

May 2015 - April 2016 Self-employed borrowers – Focus on
Sole proprietor & Rental Income
Graduated Magna Cum Laude with a Bachelor of Science in Technology How to Read a Credit Report in
Management Under 5 minutes
How to Evaluate and Calculate
Washtenaw Community College — Ann Arbor, MI
Borrower Income
September 2012 - May 2015

2014 graduate with an Associate in Applied Science in Photographic

Technology. Completed MACRAO certificate in May 2015