Airport Management in COVID Recovery
This course provides you with the knowledge and skills to analyse the impact of COVID on the aviation
ecosystem, with focus on recovery strategies and challenges in the airport environment. You will
examine the strategies and challenges to develop a concerted response to COVID recovery in
airport management. This interactive four-day course is specially curated based on ICAO Annex 9
Facilitation and IATA Airport Handling Manual (AHM). This course will be delivered via eLearning, with
simultaneous Spanish interpretation.
WHAT YOU WILL LEARN
Upon completion of this course, you will be able
to:
• Evaluate the changes of ICAO Annex 9 FAL
matters and modus operandi of airport
ground operations on airport operations
and airlines’ operations
• Understand the strategy and challenges in
airport operations and planning arising from
COVID, and strategies in adapting to the
new normal
• Analyse COVID’s impact on the aviation
ecosystem and analyse international
strategies needed for recovery
WHAT IS COVERED
• Challenges of airport management during
the pandemic
• Airport’s challenges on terminal planning,
rightsizing of handling capacity and
changes in FAL matters
• Airport’s survival strategies and operational
challenges – Managing international border
health control, regulatory requirements and
guidelines
• Airport retail management in COVID
• Crisis management and typical response to
COVID
• Dialogue – How the airport regulator-
regulatee model would evolve in the new
normal
• Global cooperation on aviation
restart/recovery, challenges and
opportunities
LEARNING ACTIVITIES
• Interactive lectures
• Group discussions and presentations
• Kahoot quizzes
INSTRUCTORS
Bala Palani is a Principal Instructor in SAA. He has
held various management roles including Head
(Service Regulation Monitoring & Facilitation),
international business development, air cargo
operations, passenger services, VIP complex
operations, lounges management, training and
development, LCC management, network
ground services and procurement of ground
handling contracts.
Sherry Jew is an Associate General Manager,
Airside Planning & Leasing in Changi Airport
Group. She has over 14 years of airport retail
experience in Changi Airport, and was involved
in the planning and leasing of retail and F&B
spaces for many major developmental projects,
including Terminal 3, Terminal 1 Upgrading,
Terminal 4 and the ongoing Terminal 2 Expansion.
In particular, she led the commercial visioning,
planning and leasing of all airside concessions at
Changi Airport’s newest Terminal 4. Sherry
currently oversees the planning and leasing of all
airside concessions at Changi Airport’s four
terminals.
Jeyaraj is the covering head of the Business
Continuity Planning unit for Changi Airport Group
(CAG). In that capacity, he works with relevant
units within CAG to develop BCPs and
contingency plans to respond to various crisis
and incidents that affect airport operations. His
past experiences include managing real-time
crisis such as the QZ8501 air crash, Terminal 2
evacuation, Republic of Korea T-50 aircraft
accident during Singapore Airshow 2018. Jeyaraj
is also one part of the crisis team that is managing
the ongoing COVID crisis at Changi Airport
LEARNING LEVEL
Intermediate
 Airport Management in COVID Recovery

LANGUAGE OF DELIVERY DATES & DURATION

30 Aug – 2 Sep 2021
English, with Spanish simultaneous 0900 – 1400hrs (GMT – 5)
interpretation
4 days (5hrs virtual live classroom, inclusive of
Participants need to have a basic command of breaks)
the English language to benefit from the course.
COURSE FEE
MODE OF DELIVERY S$1,800 / U$1,400 per participant

Zoom - Live virtual classroom

Access to the classroom will be provided to APPLICATION
participants when they have been accepted https://go.gov.sg/saa-airport-mgmt-recovery
for the course.

Participants should have a webcam and WHO SHOULD ATTEND

microphone on their computers, laptops or
personal devices. This course is beneficial to personnel with at least
5 years’ experience, from civil aviation
FELLOWSHIPS APPLICATION authorities, government agencies, airport
operators, airlines and ground handling agencies
This course is eligible for fellowships under the and involved in airport COVID recovery phase.
following schemes:
: Singapore-ICAO Programme for Young
Aviation Professionals
: Singapore-ICAO Developing Countries Training
Programme
: Fellowships under CAAS-LACAC MOU

Closing date for fellowship application is 26 July

2021.

Applications should be submitted online at

https://saa.caas.gov.sg/fellowships, together
with the nomination form signed and endorsed
by the DG of the Civil Aviation or equivalent.

Find out more about eligibility criteria and

download the forms on the fellowship
webpage.

Please email saa@caas.gov.sg for enquiries.

Document is updated as at 14 June 2021.