OBJECTIVE

To use my customer service experience, MBA, entrepreneurial spirit, and interper

sonal skills to obtain a full-time position.
WORK EXPERIENCE
Owner, Cowboy Chords Music, Nashville, TN
August 2000 - Present
Write songs, initiate meetings with music labels, manage writing calendar, issue
song licenses, set goals, track performance, and maintain relationships with do
zens of cowriters, singers and other business contacts.
Membership Representative, Nashville Songwriters Association International, Nash
ville, TN
May 2008 Present
Mentor members, critique songs, assist with weekly workshops, run the audio/vide
o equipment for bi-monthly webcasts, and interact in a positive manner with our
members.
Owner, Country Song Workshop, Nashville, TN
Mentor songwriters, critique songs, and speak at songwriter workshops.
Staff Songwriter, Peer Music / RPM Music, Nashville, TN
March 2009 August 2010
Wrote songs, managed writing calendar with dozens of cowriters, initiated meetin
gs with music labels, set goals, tracked performance, and turned in songs in a t
imely manner with all required information.
Staff Songwriter, Major Bob Music, Nashville, TN
January 2005 December 2007
Wrote songs, managed writing calendar with dozens of cowriters, initiated meetin
gs with music labels, set goals, tracked performance, and turned in songs in a t
imely manner with all required information.
Royalty Assistant / Administration Manager, Bluewater Music, Nashville, TN
June 2002 September 2004
Registered songs internationally, maintained relationships with dozens of client
s, issued song licenses, maintained song files, and handled time-sensitive and c
onfidential data.
Server, Cracker Barrel Restaurant, Nashville, TN
May 2002 April 2003
Provided a high level of service to multiple customers in a timely, efficient, a
nd friendly manner.
Retail Activation Center Representative, Alltel Communications, Little Rock, AR
August 1999 February 2002
Activated mobile phone service while remaining current on ever-changing informat
ion and protocol. Reviewed credit reports and made financial decisions. Audite
d credit decisions. Closed and balanced all markets. Supervised the center in t
he absence of a supervisor, monitoring call volume and ensuring proper call cove
rage, and assisted customer service representatives as needed.
Selected as a Team Leader.
Selected to lead Supercedure Group, which included developing group work proced
ures and providing daily progress reports.
Developed a manual for Retail Activation Center closing procedures.
Developed and facilitated a credit-procedures training session for new-hires.
Selected for a small team to train new call-center staff on-site in Tallahassee
, FL.
Created a spreadsheet to decrease call-time and increase department productivit
y by automating calculations previously done by hand.
Was recognized for consistently exceeding department accuracy standards.
EDUCATION
Masters of Business Administration, Arkansas State University, 1999
Bachelor of Science, Human Resource Management, Arkansas State University, 1997
MEMBERSHIPS
Nashville Songwriters Association International (NSAI)
American Society of Composers, Authors, and Publishers (ASCAP)
Tau Kappa Epsilon International Fraternity (TKE)