Contact
adiovidiub@gmail.com
Adi Baiceanu
QA Tester at IntelligentBee
www.linkedin.com/in/adi- Romania
baiceanu-00b486110 (LinkedIn)

Experience
Top Skills
Cloud Computing IntelligentBee
Leadership QA Tester
Troubleshooting 2018 - Present 
Web and Mobile(iOS&Android) applications testing
Familiar with Agile (Jira), Android Studio, xCode, Docker, Sequel pro, Git,
Katalon Studio, Postman
Manual:
Creating Test cases
Smoke testing, Sanity testing,
Regression testing
Bug reporting- Jira
Automation:
Katalon Studio

Pixelgrade
Customer Support Engineer
2017 - 2018 (2 years)

SendGrid
4 years 10 months

Euro Support Manager

December 2016 - September 2017 (10 months)
Romania

Handled responsibilities for the team by creating and maintaining monthly

schedule. Be oncall 7/7 & backup for the team.
Assumed ownership over team productivity and managed workflow to meet or
exceed service quality goals (identified measurable KPIs and helped the team
to achieve and maintain the success line)
Facilitated inter departmental communication in order to provide an efficient
customer support.
Identified individual development needs with appropriate training
Led internal product training for new team members also answered any
technical questions for the Development teams.

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Maintained high departmental standards for quality and productivity metrics.

(continuously reviewed tickets and chats answered given by the clients& team
members).
Open to any anonymous(or direct) feedback from the team, conduct weekly/
monthly 1:1s
Weekly meetings with the team manager (from USA) and evaluate both
US&RO teams progress and communication.
Travel oversea for annually company meeting.

L2 Support Engineer
March 2014 - November 2016 (2 years 9 months)

Make research, troubleshoot and resolve complex problems independently.

Provided on-call support for critical issues.
Defined and documented technical best practices.
Engaged users and answered questions on website and in forums.
(GetSatisfaction SendGrid community - , Twitter, Facebook)
Worked closely with team members to meet or exceed all customer service
requirements
Evaluated and responded to internal sales/marketing leads and requests for
technical support assistance.
Followed up with clients to ensure optimal customer satisfaction.

L1 Support Engineer
December 2012 - March 2014 (1 year 4 months)
Europe

Company
Network and System Administrator
July 2011 - December 2012 (1 year 6 months)
Romania

Company
Network and System Administrator
February 2009 - December 2012 (3 years 11 months)
Romania

Education
Univ. Al. I. Cuza Iasi

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Biology, General · (2002 - 2008)

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