SUMMER INTERNSHIP PROJECT WORK ON

“E- BANKING PRODUCTS AND SERVICES OF BASSEIN

CATHOLIC CO-OPERATIVE BANK”

THE PROJECT SUBMITTED TO THE

UNIVERSITY OF MUMBAI

IN PARTIAL FULLFILLMENT OF THE REQUIREMENT

FOR THE AWARD OF DEGREE OF

MASTERS OF MANAGEMENT STUDIES (MMS)

BY

AKANKSHA NITIN GAIKWAD

FINANCE-313

PARLE TILAK VIDYALAYA ASSOCIATION’S

INSTITUTE OF MANAGEMENT

VILE PARLE (E), MUMBAI – 400 057.

2018-2020
INTERNSHIP CERTIFICATE
 INSTITUTE CERTIFICATE

I, Prof. CA Rajul Murudkar, hereby certify that Ms. Akanksha Nitin Gaikwad,
MMS student of Parle Tilak Vidyalaya Associations’s Institute of Management, has
completed a project title “E-Banking Products and services of Bassein Catholic Co-
Operative Bank” in the Academic Year 2019. The work of the student is original
and the information included in the project is true to the best of my knowledge.

Prof. CA Rajul Murudkar Dr. Harish Kumar Purohit

Professor Director
 DECLARATION

I, Akanksha Nitin Gaikwad, MMS student of Parle Tilak Vidyalaya’s Associations

Institue of Management, hereby declare that I have completed the project titled “E
BANKING PRODUCTS AND SERVICES OF BASSEIN CATHOLIC CO-
OPERATIVE BANK.” during the academic year 2019.

The report work is original and the information/data and the references included in the
report are true to the best of my knowledge. Due credit is extended on the work of
Literature/Secondary Survey by endorsing it in the Bibliography as per the prescribed
format.

Date: (Signature of the student)

Place: Akanksha Nitin Gaikwad

Finance/313
 ACKNOWLEDGEMENT

The internship opportunity I had with BASSEIN CATHOLIC CO-OPERATIVE

BANK was a great chance for learning and professional development. Therefore, I
consider myself as a very lucky individual as I was provided with an opportunity to be a
part of it.

I express my deepest thanks to Mr. Sanjay tandel - Manager of Bassein Catholic Co-
operative bank (Sativli Branch) for taking part in useful decision & giving necessary
advices and guidance and arranged all facilities to make life easier. I choose this moment
to acknowledge his contribution gratefully.

I would also like to express gratitude to CA Rajul Murudkar, Professor for Finance
Specialization at PTVA’s Institute of Management and Studies for their careful and
precious guidance which were extremely valuable for my study both theoretically and
practically.

I perceive as this opportunity as a big milestone in my career development. Hope to

continue cooperation with all of them in the future.

I am also grateful to my parents, friends and all my well-wishers who have helped me
from behind the scene.

Finally, I would like to thank Almighty God for his blessings.

Date:

Place:

Signature:
 Table of contents

Sr. CONTENTS Page No.

No.
1 INTRODUCTION 1-5

2 INDUSTRY OVERVIEW 6-9

3 COMPANY PROFILE 10-20

4 LITERATURE REVIEW 21

5 OBJECTIVES AND NEED FOR THE STUDY 22

6 RESEARCH METHODOLOGY 23-28

7 RECOMMENDATIONS, SUGGESTIONS & LIMITATIONS 29-30

8 CONCLUSION 31

9 REFERENCES AND WEBSITES 32

10 ANNEXURE 33
 List of tables and figures

Chart No. Title Page

No.
1 E-Banking and Traditional Banking 23

2 E-banking is helping BCCB’s account holders. 24

3 E-banking is time saving. 24

4 E banking is cost effective. 25

5 E-banking helps in saving bank’s resources 25

6 E-banking helps in serving customers beyond the bank’s 26
regular working hours.
7 E-banking is a safe platform. 26
8 E-banking helps in reducing errors. 27

9 System downtime issues affect the banking operations as 28

nowadays, banks are more relied on the system.
10 Adoption of E-banking lead to increased number of 28
customers for BCCB
 EXECUTIVE SUMMARY

Online banking has become quite a common trend in our contemporary world. All regions of
the world where technology is notably progressing have swiftly accepted this development
and is no longer restricted to traditional banking, that’s why nearly all banks have taken their
services to the virtual world. To swiftly transact online, banks have developed interactive
software as it helps you engage with a bank more directly, compared to your physical
presence at the bank. It makes the banking process way much easy and conveniently fast.

The online banking process is very convenient because as compared to traditional banking, as
previously, people used to wait in long queues so that they can be served. With online
banking you can bank by just simply engaging with the bank at the comfort of your home and
without any pressure or exhaustion. What you only need is a smart device that can access the
internet, and you can access these services anywhere. Banking is no longer limited to
traditional brick and mortar system rather it is shifting to brick and click system and virtual
banking. One of the reasons for e-banking gaining momentum in India is the increasing
internet penetration among people and most of the people are using E-banking because of the
benefits it has to offer. Though E-banking has lot of benefits, it also has its own drawbacks
that need to be addressed. In this paper, an attempt has been made to Study advantages of E-
banking over traditional banking process. The paper also throws a light on different E-
banking products and services BCCB has to offer.
 Chapter 1: Introduction to Banking

Banking system always has an important role to play in every country’s economy. It is vital
for any nation as it provides for the needs of credit for all the sections of the society. India is
not only the world’s largest independent democracy but it is also an emerging economic
giant. The growth potential of India is based on its strong banking institution. The infusion of
information technology in banking sector has completely revolutionized how the banking
sector operated. In order to survive in the new globalized world, banks had to opt for this new
change. Banking in India has experienced a long adventure. It has seen a number of changes
due to technology and innovation. Arrival of card, introduction of Electronic Clearing Service
(ECS) introduction of Electronic Funds Transfer and concept of online banking and mobile
banking are the various novelties which took place in banking sector. Now all the banks have
started with the concept of multi- channels, like ATMs, credit cards, debit cards,
telephone/mobile banking, internet banking, etc. The role of banking has now changed from a
mere financial intermediary to service provider of various financial services under one roof
acting like a financial supermarket. With extreme competition among the banks, entire
banking system is undergoing a change. Today, modern banking not only looks for new ways
to attract but also to retain the customers and gain competitive advantage over their
competitors.

1.1 What is E-banking / Electronic Banking?

As the name implies, electronic banking or e-banking involves combination of electronic

technology with the banking sector. It relates to provision of banking products and services
through electronic delivery channel. Under this system, the banking services are delivered by
way of a computer controlled system. E-banking involves providing banking and related
service through extensive use of information technology without direct recourse to the bank
by the customer. With growing popularity and benefits of e-banking, lot of banks have
realized the importance, competition and challenges brought forth with this new technology
and are adapting to this new-age banking. According to Barron’s Dictionary (2006), E-
Banking is a form of banking where funds are transferred through an exchange of electronic
signals between financial institutions, rather than an exchange of cash, checks, or other
negotiable instruments.

1
1.2 E-banking in India

In India the traditional method of banking was through branch banking. It was in 1991, that
with economic reforms, the banking industry also witnessed the new wave of banking
methods. It was Saraf Committee which was constituted by RBI in 1994 that recommended
the use of Electronic Fund Transfer System (EFT), introduction of electronic clearing
services and extension of Magnetic Ink Character Recognition (MICR) beyond metropolitan
urban communities and branches. It was ICICI bank which became the pioneer of e-banking
in India .It was the first bank to introduce online banking services in 1996. Its initiatives were
followed by Citibank, IndusInd Bank and HDFC Bank who provided internet banking
services in 1999.Various initiatives have been taken by both the government and the Reserve
Bank from time to time to smooth the expansion of e-banking in India. The Government of
India enacted the IT Act, 2000 which provided legal recognition to electronic transactions
and other means of electronic commerce.

The important technological developments witnessed in the new age payment systems in
India are:

1. Arrival of card- based payments- debit card, credit card- late 1980‟s and early 1990‟s.
2. Introduction of Electronic Clearing Service (ECS) in late 1990‟s
3. Introduction of Electronic Funds Transfer/ Special EFT in the early 2000‟s
4. Real Time Gross Settlement (RTGS) was introduced in March 2004
5. Introduction of NEFT (National Electronic Funds Transfer) 2005/06
6. Introduction of CTS (Cheque Truncation System) in the year 2008

1.3 Advantages of E-banking

E-banking has numerous advantages attached to its usage. E-banking provides a platform for
anytime, anywhere banking. The customers can log on to their account using websites or
cards anytime and from anywhere without being concerned about the bank timings or
bothering about the long bank queues. In today’s time banking transactions are not bounded
by any geographical region or time period. Transactions can be easily executed with a click
of mouse which is the biggest advantage of online banking. That, is, why physical banks are
slowly and slowly being replaced by ‘brick and click institutions’ and ‘virtual banks’.
Moreover, it money and time of the customers as they no longer need to travel all the way to
bank for every banking transaction. This new form of banking is considered economical for
banking institutions also as lot of money in form operational cost on physical infrastructure

2
and human resources is saved. Customers benefit in form of better and advanced facilities
being made available. If online errors or queries are responded speedily and in efficient
manner, it helps the banks in maintaining their customer base. With ample time availability
because of lowering down of mechanical work, banks are able to focus on providing better
and new facilities to the customers. Hence, it also provides banking institutions with an added
advantage over their competitors. With the widespread penetration of internet, almost all the
banks provide online services. So today, e-banking is not just a marketing tool it’s a
necessity, which all banks need to have.

1.4 E-Services Provide By Banks:

Popular services under e-banking in India

 ATMs (Automated Teller Machines)

 Telephone Banking

 Electronic Clearing Cards

 Smart Cards

 EFT (Electronic Funds Transfer) System

 ECS (Electronic Clearing Services)

 Mobile Banking

 Internet Banking

 Telebanking

 Door-step Banking

Automated teller machines (ATM)

These are the cash dispensing machines which are frequently seen at banks and other
locations such as shopping centres and building societies. Their principle objective is to
enable client to draw money whenever they need it and to provide banking services where it
would not have been feasible to open another branch. ATM has become the most popular and
convenient delivery channel used by people in rural and in urban areas. ATM is the most
accepted and popular user friendly technology for even the rural customers. An Automated
Teller Machine is one, which a customer can use with a card having PIN to withdraw cash
and for other services. ATM is a modern device introduced by the banks to have access to
money day in day out without visiting the bank branches in person.

3
National electronic fund transfer (NEFT)

It is a national wide funds transfer system to facilitate transfer of funds from any branch to
any other bank branch. The operationalization of the NEFT in November 2005 was a major
step in the direction of setting up and operating a National Level Payment System. There is
no restriction of Centre or of any geographical area inside the country. The branches
performing NEFT could be situated anywhere across the country. All the Core Banking
Branches (CBS) facilitate use of NEFT. The recipient gets the credit around the same time or
the following day relying upon the hour of settlement.

Real time gross settlement (RTGS)

RBI introduced Real Time Gross Settlement (RTGS) system with a view to enhance the
efficiency of the Cheque clearing system. The Real Time Gross Settlement was implemented
by the RBI after a comprehensive audit and review of the software and also by conducting
extensive training of users at commercial banks on March 26, 2004. The Real Time Gross
Settlement system is being designed to provide large volume funds transfer and settlement in
an on-line real time environment to the banking industry, with settlement on a gross basis.
RTGS framework is a mechanism for transferring funds from one bank to another on a ‘Real
time’ and on ‘Gross’ basis. This is the quickest way to transfer money through the banking
channel. ‘Real Time’ settlement means transactions are settled as soon as they are processed
and the transaction that is settled on one to one basis is called ‘Gross settlement’.

Electronic clearing service (ECS)

Electronic clearing service termed as ECS is a mode of transferring fund electronically from
one bank account to another bank account using the services of a clearing house. ECS is
basically used for bulk transfers from one account to many accounts or vice versa. ECS
services helps institutions for making payments like salary, interest, distribution of dividend,
pension etc.

Credit Cards

Credit card is the modern system of payment which has to a large extent replaced the
traditional forms of payment by cash, cheque etc. VISA and MASTER CARD, MAESTRO,
CIRRUS DINEKS are associations of banks, which dealt in credit cards. Bank credit cards
are a type of consumers’ loan, revolving in nature i.e. automatically renewing itself with in
specific limits. The holder has the option to utilize it in part or full depending upon his needs.

4
The credit so availed has to be paid with in a period and with repayment, the limit gets
renewed automatically.

Debit Cards

Debit card is a pre-paid card with some stored value, which optimizes conveniences for the
customers. Customers who possess debit cards need not carry cash. It is like carrying cash
from the bank account, without the inconvenience or risk of carrying liquid cash. In other
words, debit card allows 'anywhere any time access' to the customer with their savings or
current account.

Mobile banking

Mobile banking refers to arrangement and availment of banking and monetary

administrations with the assistance of versatile mobile telecommunication devices. The
facilities to conduct bank and stock market transactions, to administer accounts and to access
customized information are the scope of mobile banking services. Thus, mobile banking is
the usage of mobile phone as a platform for banking transactions. The high penetration of
mobile phones in India is the biggest drive for mobile banking in India.

Telebanking

Telebanking is innovative form of electronic banking introduced by banks through which

banking services or products are rendered through telephone to its customers. Company can
access customer’s account through the telephone at any time or at any place throughout the
country with the same telebanking PIN they desire. Customers can carry on a number of
transactions from their own home or office; in fact from anywhere they have access to a
phone and in a very convenient and comfortable manner.

Internet banking

Internet banking also called on-line banking is nothing more than traditional banking services
delivered through an electronic communication device viz. the internet. It demolishes the traditional
geographical barriers and thus reaches out to customers across the world. It is an efficient and cost
effective delivery mechanism for banking service. Through internet banking, banks are in a position
to offer extensive range of products and services of varied content and sophistication.

5
 Chapter 2: Overview of Indian Banking sector

According to the Reserve Bank of India (RBI), India's banking segment is adequately
promoted and well-directed. The money related and financial conditions in the nation are far
better than some other nation on the planet. Credit, market and liquidity risk studies
recommend that Indian banks are commonly versatile and have withstood the worldwide
downturn well. Recently, Indian banking industry has witnessed the roll out of innovative
banking models like payments and small finance banks. New measures undertaken by RBI
may go a long way in helping the rebuilding and restructuring of the domestic banking
industry. The digital payments system in India has evolved the foremost among twenty
five countries with India’s payment Service (IMPS) being the sole system at level five within
the Faster Payments Innovation Index (FPII).

2.1 Growth and Market Size of Banking sector

The Indian banking industry comprises of 27 public sector banks, 21 private sector banks, 49
foreign banks, 56 regional rural banks, 1,562 urban cooperative banks and 94,384 rural
cooperative banks, additionally to cooperative credit establishment (FY17 data). In FY07-18,
total loaning increased at a CAGR of 10.94 per cent and total deposits increased at a CAGR
of 11.66 per cent. The retail credit market of India is the 4th largest in the emerging countries.
It increased to US$ 281 billion on December 2017 from US$ 181 billion on December 2014.

2.2 Investments and developments

Key investments and developments in India’s banking system include:

 As of September 2018, the Government of India launched India Post Payments Bank
(IPPB) and has opened branches across 650 districts to attain the target of financial
inclusion.
 The total price of mergers and acquisition during 2017 in NBFC wide-ranging
financial services and banking was US$ 2,564 billion, US$ 103 million and US$ 79
million respectively.
 In FY17, the biggest merger deal was in the microfinance segment of IndusInd Bank
Limited and Bharat Financial Inclusion Limited of US$ 2.4 billion.

6
  In May 2018, total equity funding's of microfinance sector grew at the rate of 39.88 to
Rs 96.31 billion (Rs 4.49 billion) in 2017-18 from Rs 68.85 billion (US$ 1.03 billion).

2.3 Government Initiatives

 As of September 2018, the Indian Government has made the Pradhan Mantri Jan
Dhan Yojana (PMJDY) scheme an open ended scheme and has also added more
incentives.
 The Indian Government is planning to inject Rs 42,000 crore (US$ 5.99 billion) in the
public sector banks by March 2019 and will infuse the next tranche of recapitalisation
by mid-December 2018.

2.4 Achievements

Following are the achievements of the government in the year 2017-18:

 To improve infrastructure in villages, 204,000 Point of Sale (PoS) terminals have

been sanctioned from the Financial Inclusion Fund by National Bank for Agriculture
& Rural Development (NABARD).
 Between December 2016 and March 2017, a major drive was undertaken to boost use
of debit cards, resulting in an increase in the number of Point of Sale (PoS) terminals
by an additional 1.25 million by 2017 end from 1.52 million as on November 30,
2016.
 The number of total bank accounts opened under Pradhan Mantri Jan Dhan Yojana
(PMJDY) reached 333.8 million as on November 28, 2018.

2.5 Road Ahead

Enhanced spending on infrastructure, speedy implementation of projects and continuation of

reforms are expected to produce additional impetus to growth. All these factors suggest that
India’s banking sector is also poised for robust growth because the speedily growing business
would turn to banks for their credit needs.
Also, technological advancements have brought the mobile and internet banking services to
the fore. The Indian banking sector is laying greater emphasis on providing improved

7
services to their clients and also upgrading their technology infrastructure, in order to
enhance the customer’s overall experience as well as give banks a competitive edge.
India’s digital lending stood at US$ 75 billion in FY18 and is estimated to reach US$ 1
trillion by FY2023 driven by the five-fold increase in the digital disbursements.

2.6 Brief history of Banking in India

Banking in India has originated in the Eighteenth century. The first banks were The General
Bank of India, which started in 1786, and the Bank of Hindustan, currently each of aren’t
existing. The oldest bank existing in India is the State Bank of India, which originated in the
Bank of Calcutta in June 1806, which quickly became the Bank of Bengal, this was one of
the three presidency banks, while the Bank of Bombay and the Bank of Madras were the
other two, all three of which were established under charters from the British East India
Company. For several years the Presidency banks acted as central banks, as did their
successors. These 3 banks merged in 1925 to create the Imperial Bank of India, which, after
India's independence, became the State Bank of India.

Indian Banking system introduction

Indian merchants in Calcutta established the Union Bank in 1839, however, it failed in 1848
as an outcome of the economic crisis of 1848-49. The Allahabad Bank has established in
1865 and still functioning today, it is the oldest Joint Stock bank in India. When the
American Civil War discontinued the supply of cotton to Lancashire from the Confederate
States, promoters started new banks to finance trading in Indian cotton, most of the banks
opened in India during that period failed. The depositors lost money and lost faith in the
bankers to keep deposits with them. Subsequently, Europeans retained Indian banking sytem
with them for next several decades until the beginning of the 20th century. In the 1860s
foreign banks also started to arrive, particularly in Calcutta. The Comptoire d'Escompte de
Paris opened a branch in India, on is at Calcutta in 1860 and another in Bombay in 1862;
subsequently in Madras and Pondichery. Calcutta was the majorly active trading port in
India, mainly due to the trade of the British Empire, and it became a banking center.

The Bank of Bengal later became the State Bank of India. After the 20th Century, the Indian
economy was passing through a relative period of constancy. Around 5 decades had passed
since the Indian Mutiny, social, industrial and other infrastructure had improved. Indians also

8
had established small banks, most of which served particular cultural and religious
communities.

Even though the presidency bank dominated banking in India, there were also some exchange
banks and a number of Indian joint stock banks. All of these banks functioned in different
segments of the economy. The Europeans owned exchange banks, were mainly concentrating
on financing foreign trade. Indian joint stock banks lacked experience and maturity and were
generally undercapitalized to compete with the presidency and exchange banks. This
segmentation led Lord Curzon to observe, "In respect of banking it seems we are behind the
times. We are like some old sailing ship, divided by solid wooden bulkheads into separate
and cumbersome compartments”.

2.7 Evolution of banking system:

Around 1900s, the market was expanded with the establishment of banks such as Punjab
National Bank, in 1895 and Bank of India, in 1906 - both of which were established under
private ownership. The first Swadeshi (domestic) Bank of India is Punjab National Bank,
founded by the leaders like, Lala Lajpat Rai, Sardar Dyal Singh Majithia. This Swadeshi
movement in particular inspired local businessmen and political leaders to set up banks for
the Indian community. A number of banks were started then have survived to the present
such as Bank of Baroda, Bank of India, Central Bank of India, Indian Bank, Canara Bank and
Corporation Bank.

State Bank of India is the oldest bank in existence in India, a government-owned bank that
started its operation in June 1806 and that is the largest commercial bank in the country.
Reserve Bank of India, commonly known as RBI, is the Central bank of India. In 1935 it had
formally taken over these responsibilities from the Imperial Bank of India. After India's
independence in 1947, the RBI was nationalized and given broader powers. In 1969, the
government nationalized the 14 largest commercial banks; the government nationalized the
six next largest in 1980.

Currently, India has 88 scheduled commercial banks (SCBs), 27 public sector banks (that is
with the Government of India holding a stake), 29 private banks (these don’t have
government stake and 31 foreign banks. They all together have a combined network of over
53,000 branches and more than 17,000 ATMs. As per the reports of ICRA Limited, the
public sector banks hold over 75 percent of total assets of the banking industry, in that private
and foreign banks holding 18.2% and 6.5% respectively.

9
 CHAPTER 3: PROFILE OF BASSEIN CATHOLIC CO-OPERATIVE
BANK

Bassein catholic Co-op bank ltd was established as Credit Co-operative Society by Social
reformer Rev Msgr. P. J. Monis, Christian missionary on 6th February 1918 along with social
activists in Vasai to bring financial freedom in the region of Vasai. Through his mission he
succeeded in up-lifting the society, which has brought massive change in the people’s
lifestyle, education and financial stability.

The bank is first in Vasai provided RTGS and NEFT services to its customers. BCCB is the
scheduled Cooperative Bank serving many customers from past many years. Bassein Catholic
Co-operative Bank is blessed with a well-designed management structure with clearly
defined responsibilities, delegation of authorities and proper accountability. Resultantly there
is a transparency in decision making and management activities. It has its head office in
Vasai the board consists of 21 members including chairman, vice chairman, 16 directors,
CEO and 2 banking experts. It solves the customers with overall 63 branches.

3.1 Vision and Mission

Vision

Exceed customer expectations by making their dreams our priority, thereby serving the
community and beyond.

Mission

Delight the customer by providing simplified and modernized banking solutions through
superior technology and customer relationship.

3.2 Growth and Milestones achieved

 Established as credit society on 6th February 1918

 Converted into Urban Co-Op bank in 1966.
 Status of "Scheduled bank" was conferred on the Bank in 1990.
 Implemented Core Banking Software in 2010 across all branches.
 Made Tie-ups with SIDBI for Credit link Capital Subsidy
 Made Tie-ups with CRISIL & SMERA credit rating agency for Rating for Units.
 Introduction of RUPAY debit card

10
  AD-1 License granted by RBI in 2015.
 BCCB’s Papdy, Bangli and Holi branch completed 50 glorious years of service.
 Net banking Facility in 2016

3.3 Awards

The remarkable performance of the bank, over the years has been duly acknowledged by Co-
operative Banking Association/Federations by bestowing the following awards.

 In the year 2014-15, The Maharashtra State Co-operative Banks Association Ltd.,
awarded the Bank “Late Padmabhushan Vasant Dada Patil, Best Urban Co-op. Bank”
out of all the scheduled/ multi state co-operative banks in Maharashtra.
 Avis Publication has awarded the Bank “BANCO PURASKAR 2014”- 1st prize for
the best performance for the financial year 2013-2014 in the category of Banks having
deposits of Rs. 3000 to Rs. 5000 crore.
 ‘Sahakar Bhushan’ Award 2013-14 by Maharashtra Government.
 ‘Pratibimba’ Award 2013-14 for Annual Report by Sahakar Sugandha magazine
published by Sahakar Bharti.
 The Indian Banker magazine has given 1st rank to our Bank on the basis of Average
Cost of Funds, Return on Assets, CRAR ,and Business per Employees
 Banking Frontiers Year 2011 Award for Excellence in Recovery & NPA
Management in large Urban Co-Operative Banks Category. BCCB now has 45
branches with 37 Onsite and 2 off site ATMs. All the branches operate on CBS.

11
3.4 Board of Directors

BASSEIN CATHOLIC CO-OPERATIVE BANK LTD. (Scheduled Bank)

Sr. No. Name of the Director Designation

1 Mr. Ryan Ignatius Fernandes Chairman

2 Mr. Yuri Domnic Gonsalves Director

3 Mr. Brian Barthol Noronha Director

4 Mr. Benold Patrick Dias Director

5 Mr. Sunil Marshal D'mello Director

6 Mr. Onil John Almeida Director

7 Mr.Wilson Domnic Machado Director

8 Mr. Domnic Sebestian D'Mello Director

9 Mr. Pius Francis Machado Director

10 Mr. Manvel Francis Lopes Director

11 Mr. Gonsalo Joquim Tuscano Director

12 Mr. Rupesh Silu Rodrigues Director

13 Mr. Arnold Allwyn Gigool Director

14 Mr. Vansha Rama Bahote Director

15 Mr. Francis Bastav Mastan Director

16 Mrs. Tereja Thomas Pereira Director

17 Mrs. Clera Pius Almeida Director

18 Mrs. Brijdina Coutinho Functional Director (CEO)

19 Mr. Francis J. Dcosta Banking Expert

20 Adv. Albert P. Dabre Banking Expert

12
3.5 Products and services

Personal banking
Deposits

BCCB gives incredible chance to customers for their need to save and grow in terms of
various savings, deposit and loan schemes.

Saving account

The deposit holders develop financial discipline with regards to Saving Bank account which
helps in cultivating the habit of saving. Depositors are assured that, now they can readily
access their accounts not only when the Bank is working but also when the Bank is closed
using their Rupay Debit Card.

Current account

All the branches of BCCB operate on core banking service (CBS) platform which provides
depositors with more accessibility and helps to transact through any convenient branch. One
can easily transfer funds to any part of the country through RTGS, NEFT. There is no
limitation on number of deposits and withdrawals for the business account.

Term Deposit

Sulabh Amrut Deposit Scheme

Fixed Deposit Account

Monthly Investment Plan (MIP)

Double Benefit Scheme

BCCB Tax Saver Scheme (DBD & FDR)

Recurring Deposit: A recurring deposit a special kind of term deposit offered by banks
which help people with regular incomes to deposit a fixed amount every month into their
recurring account and earn applicable rate of interest to fixed deposits. It is similar to making
fixed deposits of a certain amount in monthly installments. The deposits made mature on a
specific date in the future along with all the deposits made every month.

Kishor saving account

13
Kishor Savings A/c can be specifically opened for minor/kid above 10 years with the cheque
book facility and Rupay Debit Card. This type of account causes the child to develop
propensity to save and understand financial transactions at an extremely young age.

Loans

A loan is money given to the required party in exchange for future repayment of the loan
value or principal amount, along with interest or finance charges. A loan may be a one-time
amount, specific, or can be available as an open-ended line of credit up to a specified limit or
ceiling amount.

PML (Personal Mortgage Loan)

Personal loans can be utilized for any personal expenses and basically don’t have an assigned
purpose. Just like other loans, personal loan terms also depend on your credit history. BCCB
provide their customers, the personal touch that makes their banking easy with us. The
purpose of personal loan can be Repayment of personal Borrowings, Business purpose,
Medical Emergencies, etc. the Minimum limit is Rs.5.00 Lacs and Maximum limit is
Rs.100.00 Lacs with the rate of interest of 12% p.a. The securities that can be kept
Immovable Property Such as Flat, Row house, Shop, Industrial Gala, Land along with House.
The maximum repayment period is 120 months i.e.10 years.

Housing loan

Loan taken for the Buying a flat, constructing a new house or bungalows on ownership basis.
The maximum limit of housing loan is Rs. 70 lacs and the interest rate is 9.95% for the loan
amounting up to Rs. 25 lacs and 10.25% for the loan above Rs. 25 lacs. Repayment period is
from 180 months to 240 months.

Business development loan

As the scheme is only to cater to customers engaged in business/profession/trade, people who

are running their own business, self-employed, SSI registered units, MSME, Practicing
Professionals, Traders etc are eligible. Purchase of Raw Material/ Machinery/Equipment’s,
Payment to Sundry Creditors, Payment of Unsecured loans, take-over of credit facilities
availed for business purpose from other banks. The maximum limit is Rs. 500 lacs.
Repayment period is 120 months. The interest rate charged are upto 5 Years -11.50% p.a
Above 5 years to 7 Years -11.50% p.a. Above 7 years to 10 Years -11.50% p.a . Security that

14
can be kept against loan are, Immovable Property such as flat/shop/Industrial Gala /land
along with House/Row house/Land along with factory premises etc.

Lease rent discounting

The term loan usually known as Lease Rental Discounting (LRD) is offered against rental
receipts derived from lease contracts with corporate tenants. The loan is provided to them
who are lesser based on the discounted value of the rentals and the underlying property value.
The rent is considered as fixed income earned over a stipulated time i.e. Lease or rent period
or tenure. The agreement is between the lender and borrower and the significant term of
reimbursement is the lease which is legitimately kept with the bank and not with the
borrower. The loan is sanctioned to the borrower based upon the rent to be collected over the
period of lease. Security that can be kept against the loan is Immovable Property having all
requisite permissions from competent authorities. Repayment period is Maximum120 months
or Residual Months of the Lease Agreement whichever is lower and the interest rate charge is
11%.

Repairs and Renovation

Loan taken for renovation of house or purchasing furniture or for some repairs and maximum
limit for this loan is Rs. 2 lacs and the interest rate is 13.50%. The maximum repayment
period is 50 months.

Education loan

The purpose of this loan is to provide loan for Pursuing Higher Education within
India/Overseas. The securities that need to keep against loan are Equitable/Registered
Mortgage of Immovable property such as Flat/Shop/Industrial Gala /Land along with House
Pledge of Bank’s Term Deposits.

For Studies within India ----Maximum up to Rs. 10.00 lacs

For Studies Out of India -----Maximum up to Rs.20.00 Lacs

Rate of interest

Up to Rs.5 Lacs -----9.00% p.a. Above Rs.5 Lacs----10.00% p.a.

The repayment period is 60 months after completion of Course undertaken for which loan
availed plus 6 months or Student securing Job whichever is earlier.

15
Vehical loan:

Vehical loan for personal use

It is taken for the purchase of vehicle for personal use, limit is 75% on total road cost, the
repayment period is 60 months and the interest rates are, 8.50 % p.a for loans Up to 3 Years
and 8.75 % p.a. for loans Above 3 Years.

Vehical loan for commercial use

It is taken for the purchase of vehicle for commercial use, limit is 75% on total road cost, the
repayment period is 36 months to 60 months and the interest rates is 9.95%.

SERVICES

Services of BCCB as follow

Any branch banking

BCCB’s Any Branch Banking (ABB) service helps its customer operate and transact from
any of the branches of the bank, thus home branch need not be considered as the only option
for a customer to perform transactions or avail necessary services.

 Cash Deposit
 Cash Payment
 Funds Transfer
 Balance Enquiry / Statement Printing
 Deposit Interest Credit
 Cheque Deposit Facility
 Pass Book Printing

Net banking

BCCB with great pleasure is introducing Net Banking facility to its customers. Customer will
be able to access his account details from anywhere through Internet. The services offered
under Net banking include Fund transfer, statement of account download, Term Deposit
creation, Loan installment payment, NEFT and much more. Customers can take the
advantage of Net banking facility offered free of charge and transact securely.

16
ATM

The BCCB ATM’s are linked and interconnected via RuPay to network of ATMs of National
Financial Switch. This provides network of 1,94,000 ATMs of BCCB and other banks all
over India through where the customers can access their account.

Sms banking

Banking just got simpler, now right at your fingertips with BCCB sms banking facility.
BCCB offers its customers, under sms banking service-

 New Account Opening message and welcome

 Alerts of Balance in accounts , Credit or Debit above Rs. 5000/-
 Details of the last 3 transactions in the account.
 Dispatch alerts of account statement, cheque status, Chequebook/ Rupay Debit Card

MOBILE BANKING APP “DigiTouch”

Our Bank (BCCB) has provided its customers with the Mobile Banking App “DigiTouch”
that enables users to bank even on the move. DigiTouch provides the ease for checking
balance, credit, debit or money transfer, with user friendly interface and is even easy to
install. DigiTouch is available currently on both android and iOS (Apple) platform. Scan the
below QR code for downloading the app from Play store or App Store.

Rupay debit card

The Rupay Debit card of BCCB gives its customers the cashless and safe shopping
experience while

 Buying groceries at Supermarkets & Departmental stores

 Shopping at your favorite outlets.
 Dining at fine restaurants
 Petrol/ Diesel filling
 Cash withdrawals at ATMs
 Paying bills

17
RTGS/NEFT

Now there is no need to visit any branch as online money transfer of any amount becomes
very easy. RTGS (Real Time Gross Settlement) and NEFT (National Electronics Funds
Transfer) are electronic payment platforms of Reserve Bank of India which provide online
transaction between two banks. No need to use cheques or wait for clearing. RTGS / NEFT
are the paperless money transfer system that transfers money from one account to another in
a matter of minutes / hours without any use of papers.

Real time gross settlement system (RTGS)

Transfer any amount, for example Rs.2 Lakhs and above, within 1 Hour to any Bank/Account
anywhere in India. There is no cap or floor value for customer transactions, which are sent to
the RTGS System for settlement.

National Electronic Funds Transfer (NEFT)

The benefit of National Electronic Funds Transfer (NEFT) system is to facilitate smooth
transfer of funds from any bank branch to any other bank branch.

The system uses the concept of centralized accounting system and the banks account that is
sending or receiving the funds transfer instructions, gets operated at one centre.

ECS banking (Nach)

This facility benefits customers of BCCB as the bank provides them the ease of regular
payments being made hassle free by providing just one mandate. By making use of this
facility, customers can regularize their scheduled EMI payments, bill payments or any other
payments.

Franking facility

BCCB’s Head Office also offers franking facility.

Government schemes

Machinery loan subsidy

The Government of India has launched Central Scheme to provide Subsidy known as CLCSS
Scheme (Credit linked Capita Subsidy Scheme). Under, said subsidy scheme, For once in the
lifetime of the unit, the borrower will get 15% of total cost of machinery (Max. Rs.15Lakhs).
SSI certification is compulsory for said scheme.
18
Education loan subsidy

BCCB is one of the banks which sanctions educational loans as formulated by IBA and
therefore educational loans sanctioned for pursuing Education only in India are eligible for
subsidy.

 Technical and Professional courses in India only.

 The students belonging to economically weaker section [EWS] is only eligible for this
scheme. Only i.e. whose total parental income [jointly] does not exceed Rs.4.50
Lakhs p.a. The parental income certificate must be compulsorily issued by authorities
as designated by State Govt. In Maharashtra, Tahsildars have been designated to issue
income certificate as per their respective areas.
 The Interest payable by the student during the moratorium period i.e course period
plus one year or 6 months after getting job whichever is earlier shall be borne by the
Government.

Pradhan mantri bima yojana

Get Rs. 2 lakh Insurance at affordable premiums. BCCB Bank is proud to enagage with the
Prime Minister’s vision for a financially secure India. Presenting Pradhan Mantri Suraksha
Bima Yojana (PMSBY) and Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY). We have
tied up with leading Insurance companies:

 For PMSBY, tied up with The New India Assurance Company Ltd.
 for PMJJBY, tied up with Life Insurance Corporation of India (LIC)

Pradhan Mantri Suraksha Bima Yojana (PMSBY)

 Get personal accident coverage up to Rs. 2 lakhs at just Rs.12/- annual premium.
Entry age eligibility: 18 to 70 Years

Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY)

 Get Life Insurance coverage of Rs. 2 lakhs at just Rs.330/- annual premium Entry age
eligibility: 18 to 50 years.

Insurance & Investments

Life insurance

19
Bassein Catholic Co-operative Bank Limited brings you comprehensive ranges of Life
Insurance package/polices from following companies which combines investment with
protection.

 HDFC Standard Life Insurance Company Limited

 Life Insurance Corporation of India

General Insurance

Insurance is not only about ‘Life Insurance’. General Insurance has its own category, which
protects against damage or loss of things other than life. General Insurance consists of
insurance of property against fire, burglary etc, personal insurance such as Accident and
Health Insurance, and liability insurance which covers legal liabilities. Errors and Omissions
insurance for professionals are some of the other general covers, credit insurance etc. Bassein
Catholic Co-operative Bank Ltd has made tie-ups with following General Insurance
Companies.

 IFFCO TOKIO General Insurance Company Limited

 TATA AIG General insurance Company Limited
 The Oriental Insurance Company Limited

Mutual Fund Investments

Mutual fund is the pooling of money of several investors to invest in equity or debt markets.
Mutual Funds could be Equity based funds, Debt based funds or balanced funds. Most of the
people invest in Mutual Funds because they offer the ability to easily invest in increasingly
more complicated financial markets. Mutual funds are successful mainly due to the
advantages they offer in terms of diversification, professional management and liquidity.
With the aim to offer a diverse choice of investment options to our valued customers, our
Bank has entered into tie-up arrangements with -

 HDFC Mutual Fund

 Axis Mutual Fund
 Birla Sun Life Mutual Fund
 Reliance Mutual Fund
 Franklin Templeton Mutual Fund
 ICICI Prudential Mutual Fund

20
 CHAPTER 4: REVIEW OF LITERATURE

Shamsul and Bilal (2013), in his study made an attempt to know the objections which are
faced by banks and to find out how demographic factors influence the adoption of cyber
banking in India. The data was collected from both Primary and Secondary sources and was
tested using Chi-square test. This research depicted that users of internet banking are
increasing as their income and education standard is improving but there is still a lot needed
for the banking system to make changes and train their customers to use the internet for
banking.

Jasdeep (2017), made an attempt has been made to give an overview of e-banking, how it has
evolved over a period of time in India and it also throws a light on growth of different e-
banking products in last five years which are significantly being used in Indian banking
industry. The researcher concluded that E-Banking is a non-reversible phenomenon which
will gain more momentum in the coming years. With digitalization of Indian economy and
move to turn India into cashless society, e-banking is going to be strengthened.

Priyanka (2017), in her study focused on Technology used in E-banking, Current Usage of
Technology in Banks, Advantages of the Technology, Challenges of the Technology, Legal
Issues - IT Act, 2000. For this study, the data was gathered from secondary sources. She
concluded that Internet has created plenty of opportunities for players in the banking sector.
While the new entrants have the advantage of latest technology, the good-will of the
established banks gives them a special opportunity to lead the online world. She also
concluded that by merely putting existing service online won’t help the banks in holding their
customer close. Rather, banks must figure out how to capitalize their customer’s different
online financial-services relationships.

Suhas and Ramesh (2018), made an attempt to study the growth of Electronic banking and its
product which are used in the banking sector. The data for their study was collected from
secondary sources and was tested using tools like Growth Rate, Average, Trend Lines and
Compound Annual Growth Rate. They concluded that E-banking has helped banks in
providing quality services through Information Technology and the world is moving towards
a cashless society with the help of digitalization and it is going to strengthen the banks
performance.

21
 CHAPTER 5: OBJECTIVES AND NEED FOR STUDY

5.1 Objectives

1. To identify various e-banking services/functions adopted by BCCB.

2. To study available resources in E-banking
3. To Study advantages of E-banking over traditional banking process
4. To study BCCB’s bank employees response towards automation and E banking.

5.2 Need for study

In this era of global competitiveness the Indian banking sector has emerged as a crucial
service industry. The banking sector has expanded its functions as per the requisite of the
customers. The technology has enabled the usage of information & communication
techniques that are sophisticated and has the manual banking transactions. E- Banking is not
a new topic of the town today, but has raised the business of banking sector only due to
technological advancements. At this juncture, this study aims to identify various E-banking
services, Resources available and Benefits of E-banking.

22
 CHAPTER 6: RESEARCH METHODOLOGY

6.1 Data collection

The present study is a descriptive type of research study. This study aims to understand
various parameters of E-banking, its importance and its advantages over the traditional
method of banking. For this purpose, Managers and employees of BCCB bank were taken as
respondents. 10 working staff has been surveyed and interview method was used for data
collection. The data for this study has been collected from both primary and secondary
sources

6.1 A Primary data

The primary data has been collected through direct interviews by a well-drafted
questionnaire.

6.2 B Secondary data

The secondary data has been collected from journals, newspaper articles, and BCCB’s
website.

6.2 Data analysis & interpretations

The data collected has been analyzed using simple graph method in Microsoft Excel.
Comparative analysis has been done based on the answers provided by respondents.

1. E-banking and Traditional Banking.

Chart no 1
11
10
9
8
7
6
5
4
3
2
1
0
In Favor of E-Banking Not In Favor of E-
Banking

Interpretation: From the Chart no. 1, it is quite evident that 100% respondents prefer E-
banking. According to the respondents, it is depicted that the practices which they followed

23
before E-banking were hectic for the bank as all the operations were done manually. E-
banking has made their task easy and has reduced a lot of load. Hence, 10 out of 10
respondents are in the favor of E-banking.

2. E-banking is helping BCCB’s account holders.

Chart no 2
11
10
9
8
7
6
5
4
3
2
1
0
In Favor of E-Banking Not In Favor of E-
Banking

Interpretation: It is quite clear from the chart no.2, that E-banking is helpful to the account
holders of the BCCB bank. 100% respondents choose Modern method of Banking over
Traditional Banking. According to the respondents, this is due to the host of services E-
banking has to offer, major factor being that, customers need not even visit the bank.

3. E-banking is time saving.

Chart no 3
11
10
9
8
7
6
5
4
3
2
1
0
In Favor of E-Banking Not In Favor of E-
Banking

Interpretation: It can be understood from the above chart that 100% people are in favor of
E-banking as respondents feel it saves a lot of time, not only for customers but also for the
bank. Whereas Traditional method of banking is concerned, no respondents think it is time
saving as customers have to wait in long queues there by increasing work load for the bank’s
employees.

24
4. E-banking is cost effective.

Chart no 4
11
10
9
8
7
6
5
4
3
2
1
0
In Favor of E-Banking Not In Favor of E-
Banking

Interpretation: From chart no.4, we can see that 100% respondents are in the favor of E-
banking when comes to cost-efficiency. According to the respondents, E-banking helps to
save a lot of transactional cost and fixed cost. Transactional cost because electronic
transactions are the cheapest mode of transaction and fixed cost as there is lesser need for
branches and manpower which ultimately translates into lower fixed cost.

5. E-banking helps in saving bank’s resources.

Chart no 5
11
10
9
8
7
6
5
4
3
2
1
0
In Favor of E-Banking Not In Favor of E-
Banking

Interpretation: From the chart no. 5, it is quite evident that E- banking saves a lot of bank’s
resources as 10 out of 10 respondents have voted in the favor of E-banking. According to
them, traditional banking required a lot of resources such as manpower cost, energy and time.
Whereas E-banking is concerned it contributes towards saving a lot of cost and time for the
banks.

25
6. E-banking helps in serving customers beyond the bank’s regular working hours.

Chart no 6
11
10
9
8
7
6
5
4
3
2
1
0
In Favor of E-Banking Not In Favor of E-
Banking

Interpretation: From the chart no.6, it is very clear that traditional banking method stands
nowhere in terms of providing services beyond the bank’s working hours and hence 100%
respondents are in the favor of E-banking.

7. E-banking is a safe platform.

Chart no 7
8
7
6
5
4
3
2
1
0
In Favor of E-Banking Not In Favor of E-
Banking

Interpretation: From chart no. 7, it can be depicted that 70% respondents are not in the favor
of E-banking in terms of safety, whereas 30% respondents feel E-banking is a safe platform.
According to the respondents, customers are exposed to a lot of threats from hackers and
online banking needs to be operated wisely

26
8. E-banking helps in reducing errors.

Chart no 8
9
8
7
6
5
4
3
2
1
0
In Favor of E-Banking Not In Favor of E-
Banking

Interpretation: From the chart no. 8, it is quite evident that 80% respondents are in the favor
of E-banking when it comes to reducing errors. While 20% respondents are not in the favor
of E-banking because it has own drawbacks and one of the drawback is committing errors.
ATM machine errors, Transactions getting blocked and servers down also contribute in
making errors. But since, 80% respondents are in favor of E-banking, it depicts that E-
banking helps in reducing human errors as all the transactions are done electronically.

27
9. System downtime issues affect the banking operations as nowadays, banks are more
relied on the system.

Chart no 9
11
10
9
8
7
6
5
4
3
2
1
0
In Favor of E-Banking Not In Favor of E-
Banking

Interpretation: From chart no.9 it is quite evident that 100% respondents are not in the favor
of E-banking. The reason is quite obvious as most of the banks have become system oriented
and if servers are down banks cannot operate. But, this also explains the importance of E-
banking. If banks don’t adopt E-banking services, they fail to survive.

10. Adoption of E-banking lead to increased numbers of customers for BCCB.

Chart no 10
11
10
9
8
7
6
5
4
3
2
1
0
In Favor of E-Banking Not In Favor of E-
Banking

Interpretation: Chart no. 10 shows the positive response for E-banking as 100% respondents
said that E-banking has added value to the bank thereby leading to increased number of
customers.

28
CHAPTER 7: RECOMMENDATION, SUGGESTION & LIMITATION

Recommendations and Suggestions

1. Banks should have more prevention measures against hackers, as it is the primary
concern for the customers.
2. Banks should have more preventive measures against the frauds like Spyware,
Phishing, Internet theft spamming, etc. as it is very much widespread.
3. Banks should focus on reducing technical faults and network errors because
customers are exposed to threat of loss of private information.
4. Bank should effectively design its websites as a service providing mechanism and it
should also give information beyond the services offered by bank.
5. Bank should eliminate the language barrier to have effective communication with
clients. Specifically in India, bank should provide banking information in English as
well as in Hindi language.
6. In rural areas, the concept of E-banking is still unknown and hence banks should also
focus on offering existing E-banking services in the rural areas.
7. Most of the people, in the urban cities as well are lacking awareness about E-banking,
hence banks should maximize the awareness regarding E-banking among customers.
To fulfil these objective banks should use every form of advertising such as T.V.
commercials, advertisement in magazines, brochures, online advertisement etc. to
educate customers about its advantages, so it can reach to the maximum number of
existing and prospecting e-banking customers. To reach maximum number of
prospecting internet banking customers and banking staff should take initiative to
inform them e-banking services provided by the bank.
8. The major driving factor of adopting e-banking for its users is the reliable access
system. The information regarding security should not provide in technical
terminology and should comprise with standard security statement.
9. Most of the people are only aware about few E-banking channels for example: ATM
machines. Therefore, to reach maximum number of prospecting internet banking
customers, banking staff should take initiative to inform them e-banking services
provided by the bank.
10. Banks should emphasize on the advantages of the e- banking usage i.e. time saving,
24 hour service availability, information availability, convenience, low cost services
etc.

29
 11. Generally, customers use the e- banking service to know the account statements.
Therefore, banks should have a good marketing campaign to popularize the other
services offered by banks through e- banking.
12. Banks should offer incentives such as special benefits for frequent users, loyalty
reward etc.

Limitations of the project

1. Only bank employees where interviewed. Customer approach is not considered

because bank employees themselves are customers of BCCB.
2. As the respondents were all the working staff, customer’s point of view was missing.
3. To gather more data, access to customer records was restricted.
4. This is restricted to BCCB and this is not compared to other bank’s E banking
products and services.
5. The area and respondents undertaken for research are very small and thus results may
vary depending upon the area or location.

30
 CHAPTER 8: CONCLUSION

1. Now a day’s Electronic banking is a norm rather than an exception for the banks. This
explains its role and significance in the banking sector. It is just the utilization of
electronic and telecommunications network for delivering various banking products and
services.
2. The project started with framing objectives, reading websites, interviewing staffs of
BCCB, Interpreting the data and getting the results. Hence, it can be concluded that all
the objectives framed at the beginning of the project has been achieved.
3. This study concludes that E-banking has a host of quality services to offer with which
customer can access his account and conduct many transactions using his computer or
mobile phone.
4. Customers can easily transfer funds using net banking facilities and can also withdraw
money even beyond the bank’s working hours.
5. We are moving towards a cashless society with the help of digitalization and it is
strengthening the bank’s performance and position.
6. Study also concludes that banks have finally realized, without E-banking they will fail to
exist. For the survival of banks, adoption of E-banking is mandatory as it is providing
convenience to both the bankers as well as for customers.
7. E-banking has expanded the role of banking sector in the economy benefiting the banks,
customers, businessman and others as a whole.
8. Narendra Modi insisted on “make in India” and cash less economy. So in order to
curtail black money they also came up with demonetization and many people suffered
as they did not know about E-banking. Most of the E-banking education happened
post demonetization.

31
 CHAPTER 9: BIBLIOGRAPHY

A) Research articles

1) Shamsul Haq, Bilal Mustafa Khan (2013), “E-BANKING CHALLENGES AND

OPPORTUNITIES IN THE INDIAN BANKING SECTOR”, INNOVATIVE JOURNAL OF
BUSINESS AND MANAGEMENT

Downloaded from
https://www.researchgate.net/publication/321251421_EBANKING_CHALLENGES_AND_OPPORTUNI
TIES_IN_THE_INDIAN_BANKING_SECTOR

2) Priyanka (2017), “E-Banking in India”, BRDU International Journal of Multidisciplinary

Research Volume 2, Issue 3

Downloaded from http://ijmdr.in/data/documents/MARCH_PAPER-14.PDF

3) Ms. Jasdeep Kaur (2017), “GROWTH OF E-BANKING IN INDIA”, International Journal

of Research in Finance and Marketing (IJRFM) Vol. 7 Issue 5

Downloaded from http://euroasiapub.org/wp-content/uploads/2017/06/9FMMay-4971-1.pdf

4) Suhas, H N. Ramesh (2018), “E-banking and its growth in India – A synoptic view
“,Journal of Management Research and Analysis,

Downloaded from https://www.innovativepublication.com/journal-article-file/8000

B) Web links
https://www.ibef.org/industry/banking-india.aspx

https://indianmoney.com/articles/history-of-banking

https://www.toppr.com/guides/business-economics-cs/money-and-banking/e-banking/

https://www.bccb.co.in/

https://www.slideshare.net

32
 CHAPTER 10: ANNEXURE

A study based on E-Banking Products and services of Bassein Catholic Co-operative Bank

1. What practices did BCCB follows before E-banking came into picture?
2. Is E- banking helping BCCB’s Account holders? How?
3. Is E-banking time saving? How?
4. Is E- banking cost-effective? Or is it additional burden on the bank because of
offering such services?
5. Is E-banking saving your bank’s resources? (Employees, Time, Energy)
6. How does E-banking helps in serving customers beyond the BCCB’s regular working
hours?
7. Is E-banking a safe platform? How?
8. Does E-banking helps in reducing errors? How?
9. Does your bank faces system downtime issues and how does it affect your banking
operations as nowadays, banks are more relied on the system?
10. Did adoption of E-banking lead to increased number of customers for your bank?

33