1. Define what is a customer service from your viewpoint.

Customer service goes beyond a purchase, it is the satisfaction of gladly carrying what you bought,
whether it is a product or a service, therefore as buyers we expect the good disposition and aptitude
of the person who attends us, as well as That same aptitude we must act as sellers.

2. Develop a scheme about customers’ types.

Customers types.

Current customers Potential customers

1. Active or inactive clients 1. Customer according to their purchase

frequency

2. shopping customers

2.Customer according to their

3. Purchase volume possible purchase volume
customers
4. Customers Served
3. Client according to their degree of
5. Influential Client influence

3. Actually there are new trends for customer service, ¿why this happen?
The world is constantly changing, due to events that happen, which forces us to change our
lifestyle, our behavior, I bring as an example, the pandemic, which changed us all,
becoming more dependent on digital tools.
4.Explain why enterprises should have customer support protocols
It allows us to guarantee quality service, since this is a document that is made in the form of
a manual, to allow employees to have better performances in relation to sales service.