CREACION DE CURRICULUM

Utilizando lo aprendido en la actividad “how to write a letter” cree su propio curriculum CV or

resume, con un Email de presentación postulando a los siguientes “puestos de trabajo” de acuerdo
a lo que usted elija:

1. JOB TITLE:ASSISTANT FRONT OFFICE MANAGER

DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
SUPERVISES: Front Office Staff

JOB SUMMARY:
The Assistant Front Office Manager assists the F/O Manager to provide leadership, direction, supervision
and motivation to Front Desk, Concierge, Switchboard, Reservations & transportation of guests.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and
activities. At management discretion, direction may be given for tasks outside the scope of work
described.

1.General
·At all times offer graceful, personalized and caring service towards all guests as you are an ambassador
of the Emerald Maldives Resort & Spa service philosophy
·To embody in all your interactions with guests, passion and enthusiasm for service, focusing all attention
on the guests
·At all times exhibit good posture and an elegant demeanor, andspeak in a polite and attentive manner
·Always address the guests with their name, keeping eye contact and smiling
·At all times take ownership of guests request and do not refer guests elsewhere
·At all times adhere to the grooming and etiquette standards of the resort
·Always display punctuality and good attendance as an act of responsibility towards the guest service
and towards your colleagues
·Always be courteous, considerate, supportive and respectful towards other team members of FO and
rest of the resort. Treat others as you would like to be treated.
·Ensure to keep yourself updated with the role of FO in Fire, Tsunami and First Aidstandards, trough
trainings
·Attend all the trainings that you are assigned to within your department or on a resort level

2. Work duties
·Ensure Front Office Areas are in a good state of maintenance and cleanliness.
·Assist the F/O Manager in the supervision of all aspects of Front Office operations established standards.
·Produce all administrative and statistical reports required by the F/ O Manager.
·Assist F/O Manager in the annual vacation plan and time keeping reports.
·Ensure that all complaints are immediately followed up on and communicated to the relevant
departments and resolved within 24 hour.
·Ensure that all Front Office staff demonstrate proactive and enthusiastic guest care.
·Ensure that a complete and updated guest history system is maintained.
·Ensure that Shift Leader always actions all procedures as set down in the Shift Procedures
·Ensure that structured handovers and briefings are carried out for each shift
·Ensure that staff are rostered in accordance with Business needs and the Training Activities within the
Hotel
·Supervise staff behavior and take immediate corrective action when behavior is below Hotel standards
·Assist the F/O Manager in the systematic appraisal of all F/O employees
·Ensure that all accounting procedures area carried out in accordance with Hotel
·Carry out weekly spot checks on cashiering and float balances
·Liaise closely with Housekeeping to ensure that optimum number of rooms are available and all
incoming guest requirements are met
·Communicate regularly with the F/O Manager to keep him/her fully informed
·Communicate with all the departments, keeping them informed concerning any arrangements affecting
their area
·Pro-actively sell and promote the various outlets and services of the Hotel to our guests
·Ensure that the F/O supplies are reordered in a correct and timely system
·Perform any other duties as assigned by Management

You must to apply by Email, adelapuente@infocal.cl or angelodelapuente@hotmail.com

2. Career Level: Experienced

Job Type: Full-time
Schedule Required: 40 Hour Variable Schedule based on operating hours of location
Monday-Friday 9:00am-5:30pm and Saturday 10:00am-2:30pm
Location: San Francisco, Union Square
Category: Customer Service, Travel, Sales, Retail, and Hospitality

The Company

Calparrio Travel has an immediate opening for an onsite Travel Agent.

Calparrio Travel has been in the Travel Industry for 30 years, and is specialized in International Tours and
Packages. The agency is located in San Francisco, Union Square.
Visit Calparrio Travel’s Website – www.calparrio.com

Opportunity

– Serve clients by selling various travel products offered by the Agency.

– Prepare and issue invoices related to retail travel sales.
– Is capable of operating applicable automated airline reservation and ticketing system.
– Satisfactorily handle refunds and complaints according to policy.
– Is capable of utilizing ARC Agent’s Handbook and standard travel reference material for airline, rail,
hotel/resort, etc. information to efficiently and effectively accommodate Agency clients.

Requirements

– Ability to sell retail travel, meet company objectives, handle customer inquiries, and complete associated
paperwork offering exceptional service and demonstrating shared values.
– Minimum 3 years experience in a Travel Agency
– Travel School Diploma or equivalent
– Prior experience with Amadeus, Trams, Client Base preferred
– Fluent in English and French, Portuguese and Spanish a plus
– Effective written and oral communication skills
– Positive can-do attitude, driven, reliable, trustworthy, detailed-oriented
– Ability to work in a fast-paced environment

Should you be interested in applying for this opportunity, please send your resume, a cover letter and
salary requirements by email to adelapuente@infocal.cl or angelodelapuente@hotmail.com