Levy Nina B.

Degollacion BSBA-FM III

A. What is operations management?

 Operations management (OM) is the activity of managing the resources which produce and
deliver products and services. It involves planning, organizing and supervising processes,
and make necessary improvements for higher profitability. Moreover, it is concerned with
converting materials and labor into goods and services as efficiently as possible to maximize
the profit of an organization.

B. Why is operations management important in all types of organization?

 Operations management is important at any organization and at levels. Operations manage-

ment is important in a business organization because it helps effectively manage, control and
supervise goods, services and people. Operations management will be the backbone to the
company operations. It is within a proper operations management that risk can be properly
monitored within the aspects of operations management that will mostly be defined by the
various operational procedures put in place. A good operations management will have a
clear and precise guidelines and policies on how things are to be done, what kind of reac-
tions that the staff is suppose to provide to the many scenarios in daily operations, and that
includes the standard policies in reacting/managing surprise or unfamiliar situations.

C. What is the process hierarchy?

 The process hierarchy builds the documentation structure for the entire process management
and interacts with the process models and diagrams. It is described as a process framework
that defines the business processes of the enterprise in a hierarchy. The business process hi-
erarchy is the pictorial representation of the course of decomposition of complex processes
into detailed steps or lower level processes. Furthermore, a process hierarchy is necessary to
divide a complex processes landscape into smaller better manageable parts.

D. How do operations processes have different characteristics?

 Although all operations processes are similar in that they all transform inputs, they do differ
in a number of ways, four of which, known as the four Vs, are particularly important: the
volume of their output, the variety of their output, the variation in the demand for their out-
put and the degree of visibility which customers have of the production of their output.

E. What are the activities of Operations management?

 There are three major groups of activities performed by operations management, deriving
from its planning or designing, organizing, and supervising functions. Before planning pro-
cesses or designing products, operations management should be busy analyzing the market
 to test the demands. The primary activities of operations management include job design,
scheduling, materials management, capacity management, facilities management, and qual-
ity management. Some of the functions performed by an operations manager include supply
chain management, product design, forecasting, quality control, and delivery management.

F. What is manufacturing and service operation?

 The term "manufacturing operations" refers to a framework in which man, machine and ma-
terial come together to produce a tangible product. It deals with all the supply chain activi-
ties such as gathering requirements from customers, procuring raw materials, allocating re-
sources, scheduling the production, maintaining the inventory, and delivering end products
to customers. Manufacturing operations are classified into processes manufacturing and dis-
crete manufacturing. On the other hand, services are intangible and non-physical products
offered by one party to another in exchange for money. As reported in the Harvard Business
Review, service-providing operations aim to deliver an experience that leads to customer
satisfaction. Service operations engage a wide range of teams to deliver services, including
professional service teams, customer support teams and customer experience teams.

G. What is the system view of operations management?

 Systems view of operations management states that activities in an operations system can be
classified as inputs, transformation process and output. Inputs are classified into three gen-
eral categories-external, market and primary resources.The systems view gives a very sim-
plified view of the company and thus helps us in understanding the basic processes in a com-
pany. We can see what are the major areas of attention in accompany and helps us in under-
standing the hierarchy and layout of an organization.

H. What is the process view of operations management?

 Process view is defined as the understanding that work can be viewed as a "process" that has
inputs, steps, and output(s) and that interfaces with other processes within an organization. It
is the overall awareness of the tactics and methodologies used "by an organized group of re-
lated activities that work together to transform one or more kinds of input into outputs that
are of value to the customer."