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MAGGIE DERIVAL

mde35e24@westpost.net
617-335-8184
SKILLS
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Bilingual (French Creole/English)
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Appointment scheduling
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Reports generation
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Event/meeting/travel coordination
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Database management
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Program administration
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Office management
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Working knowledge of MS Excel, Word, and PowerPoint
WORK HISTORY
Margate Middle School 09/12/10 - Present
PARENT TEACHER ASSOCIATION MEMBER
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Employ in the school-based decision making process involvement and
active participation on School Leadership Teams
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Hold and support fund-raising activities to benefit the children and
association
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Identify issues of concern and work with educators to address these
activities
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Conduct outreach to its members to determine the needs and interest
of membership
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Sustain parent involvement and participation in school activities
Brigham and Women's Hospital 10/19/07 a" 06/17/09
ADMINISTRATIVE ASSISTANT III
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Managed new appointments and visa process for division fellows and
faculty
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Assisted faculty with preparing grants for research
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Generated quarterly reports for the Dana Farber Cancer Institute
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Coordinated anticoagulation service meetings and other scheduling
issues
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Initiated and completed annual appointments list
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Monitored various department database to ensure excellent patient
care
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Responsible for administration of the International Mesothelioma
Program
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Coordinated weekly Executive Advisory Group and New Patient
Orientation Meetings
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Prepared and presented monthly analytics of the International
Mesothelioma Program website to the Executive Management Gro
up
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Answered inquires via correspondence, phone and email
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Organized the semi yearly Executive Advisory Board Dinner and
Meeting
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Managed the Monthly Seminar Lecture Series
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Worked effectively with physicians, clinical support staff and
research personnel
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Assisted with other projects as needed
Massachusetts Behavioral Health Partnership 10/19/05 - 10/19/07
ADMINISTRATIVE ASSISTANT III
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Responsible for Network Management office.
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Assisted the CFO, Director of Network Management and Manager of
Provider Contracting regarding special projects, provider re
lations
and correspondence.
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Produced and distributed reports; take and produce meeting minutes;
coordination of internal and external meetings.
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Maintained provider web site registration database and process.
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Managed provider contracts and provider file maintenance.
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Prepared statistic reports of the Community Relations call volume
for state review.
Tufts Health Plan 04/22/02 - 05/20/04
MEMBER SERVICE REPRESENTATIVE
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Received and responded to a high call volume of incoming telephone
calls from members, non-English speaking members, employers,
and
internal THP staff.
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Provided orientation, by telephone, to new members regarding point
of service benefits, eligibility and enrollment and policies
and
procedures.
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Solved member issues and ensure members' problems are resolved by
using available resources, including on-line systems.
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Investigated member complaints and performs front-line analysis and
intervention when appropriate.
Harvard Pilgrim Health Care 10/97 - 2/00
MEMBER SERVICE REPRESENTATIVE
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Provided information on benefits, eligibility and enrollment
policies to members, prospective members, employers, and int
ernal
customers.
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Responsible for resolving customer inquiries.
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Provided thorough information regarding claims and authorization
status.
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Research and resolve claim issues.
IN VITRO FERTILIZATION (IVF) SPECIALIST
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Provided members with answers to their infertility issues.
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Act as liaison between Member Service Representatives and the IVF
department.
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Researched the questions and concerns representatives may have with
the Infertility department in order to provide members with
accurate
information.
COACH/MONITOR NEW EMPLOYEES
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Educated new employees on properly informing members of their
benefits, eligibility and enrollment policies.
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Assisted new employees in accurately documenting all member
information in the Amisys System.
EDUCATION
SUFFOLK UNIVERSITY BOSTON, MA
Bachelor of Science in Public Administration, 1994
*References available upon request.