RHONDA J.

GOLDSTEIN, SPHR
2411 Pondside Terrace * Silver Spring, MD 20906 * (301) 598-7987 (H) or (30
1) 572-0888 (W)
or (301) 922-5678 (C) * rge9ed52@westpost.net
HUMAN RESOURCES MANAGER/BENEFITS MANAGER
Extensive background in HR Benefits and Generalist roles including experience in
benefits and compensation, HRIS administration, HR policy development, legal co
mpliance, employee recruitment and retention, staff development, mediation and c
onflict resolution.
Demonstrated success in negotiating benefit plans and agreements, developing wel
lness programs, and writing employee handbooks, corporate policies and managemen
t reports.
HR SKILLS
* Benefit Plan Design
* Retirement Plan Administration
* FMLA/ADA/EEO/WC
* Budget Management * Staff Recruitment & Retention
* Employee Relations
* Affirmative Action Planning
* HR Program/Project Management
* HRIS Implementation/Management
iVantage/HRVantage/Crystal Reports * Orientation & On-Boarding
* Performance Management
* HR Policies & Procedures
* Salary Administration
* Facility Security Officer
PROFESSIONAL EXPERIENCE
ICF International 2009 to present
A global professional services firm, that partners with government and commercia
l clients to deliver consulting services and technology solutions in energy and
climate change; environment and infrastructure; health, human services and socia
l programs; and homeland security and defense markets.
Senior Employee Relations Manager 2009 to present (Fairfax, VA)
* Provide comprehensive HR consultation, advice, counseling and facilitation to
management and employees (650+ employees)
* Collaborate with managers to ensure appropriate employee and leadership develo
pment programs are put in place
* Create an environment of continuous improvement in HR and within the corporati
on by establishing new approaches, policies and procedures to continually improv
e efficiency and corporate culture
* Consult with business leaders to provide innovative solutions in talent acquis
ition and management, performance and career management and employee relations
MACRO INTERNATIONAL INC. - 1989 TO 2009
A research and evaluation, social marketing, management consulting, and informat
ion technology firm supporting businesses and governments worldwide
Corporate Benefits Manager 1992 to 2009 (Calverton, MD)
Direct and administer benefits corporate-wide for 1200+ person, with 7 offices i
n 4 states.
* Manage full range of employee benefit programs, including health insurance, de
ntal, vision, group life/AD+D, LTD, profit sharing/401(k) plan, and voluntary be
nefit programs
* Design specifications for new plans and modify existing plans as needed; maint
ain company's competitive position and obtain uniform benefit packages for all o
ffice locations across various states
* Sustain cost effective investment of Company benefit dollars while preserving
competitive market position
PROFESSIONAL EXPERIENCE (CONTINUED)
* Foster strong relationships with vendors, intercede to facilitate quick equita
ble, courteous resolution of benefit inquiries and complaints. Supervise mainte
nance of enrollment, application and claims records for all benefit plans
* Design and implement Company's first corporate-wide wellness program, includin
g wellness website, health screenings, health webinars and local health related
activities at all locations; program received enthusiastic employee response and
participation
* As Retirement Plan Administrator, direct all aspects of $83m Profit Sharing/40
1(k) Plan including communications, plan changes, testing, audits and 5500s
* Wrote employee benefit summary; designed benefit brochure, outlining employee
benefits.
HRIS Administrator
* Evaluate and select corporate HRIS
* Manage implementation of new system; Manage user training
* Maintain system integrity; conduct system audits
* Direct maintenance of HRIS and all human resources records
Compliance and Security Officer
* Immigration - manage both nonimmigrant and immigrant related issues including
H1B visa and permanent resident application process
* Ensure compliance with all FLSA, EEOC, ADA, HIPAA OSHA FMLA and ERISA laws, gu
idelines and regulations
* Facility Security Officer - initiates personal Secret Clearance for staff work
ing on cleared contracts; interact with Defense Security Services
Performance/Salary Administrator
* Direct corporate-wide goal setting and performance evaluation process
* Manage compliance with budget guidelines
Employee Relations
* Managed employee relations issues at headquarter location for 350+ employees
* Counseled managers regarding employee issues and investigated employee complai
nts
Division HR Manager, 1989 to 1992
* Recruit, screen and interview applicants for all open positions in US and inte
rnationally
* Provide employee relations guidance to managers and employees
* Develop and implement performance improvement plans
* Oversee performance evaluation /salary administration process
* Introduced new benefits
* Designed new-hire orientation program to include HR information and other comp
any resources.
Pronet Medical Communications
Regional Manager, 1989
Responsible for all operational aspects of regional communications facility, man
ager in the overall human resource function, such as employment, compensation, b
enefits, payroll, training, customer relations and budget management.
Telephone Answering Service Company
Regional Manager, 1987 - 1988
Managed four regional facilities, cultivating and maintaining effective customer
and vendor relations. Managed overall human resource function to include: emp
loyment, training, compensation, benefits and employee relations. Other duties
included budget and systems administration.
PROFESSIONAL EXPERIENCE (CONTINUED)
Marriott Corporation,
Front Office Manager/Reservations Manager/Front Desk Manager 1980 - 1986
Held various positions with increased levels of responsibility. Primary res
ponsibility included: forecast and budget hotel occupancy and income on a weekl
y/monthly/yearly basis; manage six hotel departments with seven managers and 45
employees; interview/hire employees; handle employee relations issues; develop,
administer and control the budget; supervise and develop hotel selling strategie
s; systems administrator; solving customer and employee concerns/issues.
* Developed reservation system that is currently used by Marriott Corporation
* Part of Task Force that opened the first Marriott in Great Britain.
EDUCATION
WESTERN ILLINOIS UNIVERSITY - Macomb, IL
Bachelor of Science (BS) in Political Science, graduated summa cum laude
Bachelor of Science (BS) in Law Enforcement Administration, graduated summa cum
laude
OF NOTE
* SPHR
* Active Secret Clearance