Questionnaire

Age:

 Below 18
 18 – 30
 30 – 50
 Above 50

Gender:

 Female
 Male
 Others

Occupation

 Student
 Housewife
 Private Sector
 Government Sector
 Business

Frequent Air Travel

 Once in a Week
 Once in 6 Months
 Once a year
 Once in 2 years

Reasons to Travel

 Education
 Leisure
 Medical reasons
 Business or Work

Income Group

 1 lac – 3 lac
  3 lac – 5 lac
 5 lac - 10 lac
 Above 10 lac

The flight departs and arrives at time as promised.

 Air India
 Indigo
 Others

The air line provides consistently good ground in flight services.

 Air India
 Indigo
 Others

The air line performs the service right the first time.
 Air India
 Indigo
 Others

The air line provides quality food & beverages.

 Air India
 Indigo
 Others

The behaviour of employee gives you confidence and you feel privileged.
 Air India
 Indigo
 Others

The air line makes you feel/safe during travel.

 Air India
 Indigo
 Others

Employees of the air line appear neat and tidy

 Air India
 Indigo
 Others

The air line has non-stop service to various destinations.

  Air India
 Indigo
 Others

The employees of air line understand your specific need.

 Air India
 Indigo
 Others

The employees of the air line give you individual attention.

 Air India
 Indigo
 Others

The air line has up to date in flight entertainment facilities and programs.
 Air India
 Indigo
 Others

Air line has sound loyalty programmer to recognize you as a frequent

customer.
 Air India
 Indigo
 Others

Regular information given top passengers about new arrivals/new flights

through news papers/ magazine/emails/SMS.
 Air India
 Indigo
 Others