124/21, 10:39 AM 17 Windows 10 problems - and how to fx them | T PRO
Home Software Operating Systems
17 Windows 10 problems - and how to fix them
Tips and tricks for everything from upgrade issues and freeing up storage, to solving
privacy errors and using safe mode
by: 25 Jun 2021
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is undoubtedly the most popular operating system in the world. The
Microsoft-developed OS was used by as of March 2021 -
almost five times more than its biggest rival, 's macOS.
The most recent version of the operating system, first as
the successor to Microsoft's much-maligned It has since become the most
widely-used iteration of OS, having been installed on more than
worldwide
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However, this growing popularity doesn't mean the OS is perfect. Although Windows 10
faces far fewer security issues than some of its predecessors, namely Windows 7 and
Windows Vista, the operating system also comes with its very own set of challenges,
although thankfully the majority of them occur only occasionally and are not extremely
serious
These may include occasional slow boot times, pointlessly convoluted localisation options,
notifications you definitely didn’t ask for, and, at times, you might even notice that your
storage availability is way lower than you anticipated. Although these aren't complete deal-
breakers, they can prove to be annoying, especially if encountered on a regular basis
without a clear fix.
This is why we've decided to compile the 17 most common Windows 10 problems as well as,
provide some invaluable advice on how to fix them quickly.
1. Can't upgrade from Windows 7 or Windows 8
One of the most common issues with Windows 10 can happen straight away when you
attempt to upgrade from Windows 7 or Windows 8. This could take the form of a
warning that the ‘Get Windows 10'(or GWX) app is not compatible, or the app may not
appear at all, which will lead to a failed update. Here are a few things you can try to move the
update it along:
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* Open Control Panel and then run Windows Update and ensure that the PC is fully up to
date. If updates fail, run the Windows Update Troubleshooter (see below, number 3)
Use the Media Creation Tool. Don't rely on GWX: visit https://www.microsoft.com/en-
us/software-download/windows10, click Download tool now, save the tool, and run it
on the PC you want to upgrade. If this didn’t work for you back when Windows 10
launches, try it again now - the tool has been improved.
Make sure that hardware Disable Execution Prevention (DEP) is switched on in the
BIOS, referring to your motherboard manual for help if you need it. If you still have
problems, use the Start Menu to search for ‘performance’, run Adjust the appearance
and performance of Windows, click the Data Execution Prevention tab and turn DEP on
for all programs and services, then reboot and try again.
2. Can't upgrade to the latest Windows 10 version
Windows 10 receives major updates every so often, such as the May 2020 Update
(codenamed 2004) and the October 2020 Update (codenamed 20H2). Each of these updates
introduces new features to Windows 10, as well as a number of bug fixes and a whole lot
more.
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Despite Windows 10 being the most stable release yet, one of the most frequent problems
experienced by the platform users is updating to the latest version of Windows 10 when it's
released.
However, any updates like this won't show up as available to everyone and this means you'll
have to resort to manually updating your operating system instead.
Before you start upgrading, you'll need to check which Windows 10 version you're already
running. You can do this by heading to the "About Windows" screen.
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If you're ready to install the latest version of Windows 10, you can use the Windows Update
Tool, although the Media Creation Tool alternative is the more reliable option. You simply
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need to download it, install it and use it to manually upgrade your PC to the latest version.
Just alittle side note. When you run Media Creation Tool, you may not see any reference to
uparading to the late version of Windows 10 when using the software, or which version it
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will upgrade your system to. Instead, it refers to whether it's the Home or Business version
youre trying to install and if this is the version you're running, you can hopefully be rest
assured the newest build will be installed.
Also, make sure you've opted to keep the personal files and apps and click Install to keep
your data, apps, and most of your settings untouched. Now, when you hit install, it should
start installing the most up-to-date version of the operating system.
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3. You have a lot less free storage than before
After installing Windows 10, the obsolete version of the OS is hanging around in the
background taking up valuable disk space.
You may be asking as to why this happened, and the answer is that Microsoft isn't quite as
controlling as some other big tech companies. Instead of forcing users to update their
hardware and never look back, Microsoft keeps a hold of the important files that made up
your previous OS in the C:/ drive. This is in case you don't like the new Windows 10 and
decide to change back to the previous operating system that you might be more used to.
If you like the new OS and want to delete the old one for good, then click on the Windows
Start button and type "cleanup" to automatically search the system. A“Disk Cleanup” app
should appear before you in the search criteria field. Click on it to open the application.
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A drive selection box should appear. Simply select the drive your OS is installed on. The
default drive should appear first which is usually the C:/ drive. If you're confident that this is
the main drive where your OS is installed, hit OK. Windows should scan your system for a
while and then a box will pop up.
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Now, two things could happen at this point. You could be presented with alist of files to
delete right away, one of which is "Previous Windows Installation(s)’, or if that option is not
visible, you will need to select the "Clean up system files" option on the bottom left.
Windows will do some more calculations and give you another a remarkably similar looking
box, this time with the option to delete previous windows installation(s). You might have to
scroll down to find it, but it should be taking up a sizeable bit of drive space, in our case,
8GB. Tick this option and click OK. In the separate message box that appears asking if you're
certain you want to send this, click Delete Files, and youre done.
4. Windows Update isn't working
Many people have reported issues with Windows Update in Windows 10. Check first that
you've upgraded to the Windows 10 Fall update (see above, number 2). If you're still getting
problems, download and run the Windows Update Troubleshooter, then reboot and try to
update again.
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If the problems remain, you might need to get a bit more stuck in. First, check that System
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Restore is configured (see below, number 7) and create a restore point. With this done, use
Win+X and select Command Prompt (Admin), then type ‘net stop wuauserv (without the
quotes) and hit Enter, followed by ‘net stop bits' and Enter. You should see confirmations
that each service was either stopped or wasn't running. Next, open Explorer and navigate to
C:\Windows\SoftwareDistribution. Delete its contents including any sub-folders. Now
reboot, open Windows Update, and click Check for updates.
5. Turn off forced updates
If you're anything like us, you set up previous Windows releases so that they wouldn't install
updates automatically - one forced reboot is one too many.
There is a workaround for users running Windows 10 Pro: from the Start Menu, search for
‘gpedit' and run the Group Policy Editor. Expand Computer Configuration in the left-hand
pane and navigate to Administrative Templates\Windows Components\Windows Update.
Double-click Configure Automatic Updates in the list, select the Enabled radio button, and
in the left-hand box select 2 - Notify for download and notify for install. Now click OK, and
you'll be notified whenever there are updates - unfortunately, they'll be a daily irritation if
youre using Windows Defender.
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The Group Policy Editor isn't available on Windows 10 Home, but we'd recommend you at
least open Windows Update, click Advanced options, and select Notify to schedule restart
from the Choose how updates are installed list. While you're here, all Windows 10 users
might want to click Choose how updates are delivered and ensure that Updates from more
than one place is either off or set to PCs on my local network
IT.
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6. Turn off unnecessary notifications
Windows 10 introduced Action Centre, a panel positioned to the side of the display which
aggregates all the notifications your system makes so you can deal with them all at once. It's
a handy feature but it can also become clogged with notifications quickly if they're not
frequently addressed.
Notifications can vary from the incredibly important systems messages to miscellaneous
social media of software updates. There is, however, a way to filter out the messages you
have no interest in.
You can open Settings, head to notifications & actions, and you'll be greeted with several
toggle buttons which you can customise on an app-by-app basis. You can also just head
straight to the settings screen by searching notification and actions’ in the search bar.
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7. Fix privacy and data defaults
We're not a fan of some of the data-sharing defaults in Windows 10, and we'd recommend all
users review them periodically. Use the Start Menu to search for and run the Settings app,
then click Privacy. In the left-hand pane, you'll see many areas where your computer might
be sharing data. It's worth spending time checking that you're comfortable with allowing
apps to use your computer's camera, microphone, account information and so on, and
where you are, checking that no surprise apps appear in the lists. Note, too, that the default
Feedback & diagnostics setting is to send enhanced data to Microsoft.
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If you use Windows Defender, click the back arrow, and select Update & Security, then
Windows Defender. Check that you're happy with the default behaviour, which is to enable
Cloud-based detection and Automatic sample submission.
Many people are uncomfortable with the idea of Wi-Fi Sense, which is designed to get you
onto wireless networks more quickly. On a device with Wi-Fi, click the back arrow, select
Network & Internet, click Wi-Fi, and select Manage Wi-Fi Settings. Weld strongly
recommend turning off Connect to suggested open hotspots, connect to networks shared
by my contacts, and disabling the button under Paid Wi-Fi services if it's present.
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Additionally, Wi-Fi Sense might result in the sharing of your network's wireless credentials
among devices you don't control and allow a guest to log in and their contacts - and
potentially theirs in turn - may also be able to. Ridiculously, the only fix is to rename your
network's SSID so that it ends with "_optout”. We'd recommend confining guests to a guest
wireless network, configuring your own devices not to use Wi-Fi Sense, and asking staff to
do the same before allowing their Windows 10 devices onto the main wireless network.
8. Where's Safe Mode when you need it?
Safe Mode can be a life-saver in many system-critical problem situations, especially when
your device is finding it difficult to start correctly. However, what if one day, you find out
that you can no longer activate Safe Mode by pressing the F8 or Shift+F8 keys at boot?
Although unnerving, it's important to remain calm. What you can try is to boot into Windows
first, and then restart the device by pressing the left Shift key. As an alternative, you can
also do it by going into Update & Security in Settings. However, bear in mind that neither of
these options will be of any help if your PC isn't capable of booting into Windows at all
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This is why you should consider setting up a boot time Safe Mode opti
nas a precaution -
this can be done by pressing Win+X, selecting Command Prompt (Admin), and then typing in
bededit /copy {current} /d "Windows 10 Safe Mode” and confirming it by pressing the Enter
key. Next, type ‘msconfig’ into the Start Menu, run System Configuration in the results, and
navigate to the Boot tab. Once you find your newly-created Windows 10 Safe Mode option,
highlight it and tick the Safe Boot option, while also choosing the Minimal’ under Boot type
choices. You can also choose whether you'd want to decrease the Timeout value to as little
as three seconds, depending on what will be most convenient for you. Lastly, tick the Make
all boot settings permanent’ option and confirm with OK. If you ever want to get rid of the
Safe Mode entry, you can do it easily by returning here and deleting it.
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You can repeat these steps, substituting suitable names in quotes at the Command Prompt,
to create shortcuts for Safe Mode with Networking (tick Network rather than Minimal in
System Configuration) and Safe Mode with Command Prompt (Alternate shell).
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9. Enable System Restore
By default, System Restore isn’t enabled in Windows 10, we can’t think why that is, it is such
auseful and essential feature everyone should have.
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To turn this on, it must be enabled manually using Control Panel. Search for Create a restore
point and click on the first result to open the System Properties page. Under the "Protection
Settings’ section, select the main "System’ drive, then click “Configure”. Then Select the
“Turn on system protection” option. Click the Apply button and then the OK button.
Once this is done, Windows 10 will always create a restore point when applying a new update
or when particular system changes are carried out.
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10. Bad localisation, Cortana ‘not available’
Windows 10's localisation options seem needlessly convoluted, and we've had multiple
reports of incorrect localisation even in computers that were upgraded from correctly
localised Windows 7 or Windows 8 installations. The most common issue seems to be
system dates set in the American format MM/DD/YY, but Windows can also report that
Cortana isn't available, even in regions where itis.
From the Start Menu, search for ‘region’ and choose Region & Language settings. Check
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that the United Kingdom is selected under Country or region, and check that your chosen
language(s) appear under Languages. Select your primary language, click Options, and click
Download under the language pack, and speech options if they're present. Check on this
page that the keyboard is also correct - if it isn't, add the correct one, then select the wrong
one and remove it.
Click the back arrow and select Additional date, time & regional settings. Under Language,
click Change input methods, select your chosen language, move it to the top of the list if it
isn't there already, and click Options. Under Windows display language you might see either
Enabled or Available - if the latter, click Make this the primary language. If you don't see
either, download and install the language pack, then make it the primary language.
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Click the back arrow to return to the language preferences, and in the left-hand pane click
Change date, time, or number formats and check that the format is set to the correct
language. Check the Home location on the Location tab, and finally use the Administrative
tab to check the System locale and use the Copy settings button to apply the settings to the
Welcome screen and new user accounts.
Tl. Fix slow boot times
Like Windows 8 before it, Windows 10 uses a hybrid boot to enable fast boot times. When
you shut the system down, apps and app processes are terminated, but the Windows kernel
itself is hibernated to allow for a faster restart. In theory, it's great, but it still is terribly slow
for some Windows 10 users.
Disable it by searching for Power Options in the Start Menu and running the matching
Control Panel applet, then in the left-hand pane click Choose what the power buttons do.
Click Change settings that are currently unavailable, scroll down and un-tick Turn on fast
start-up, then click Save changes. This should prevent a very slow start on affected PCs
Some users report that if they subsequently reboot, re-trace their steps and re-enable fast
start-up the problem remains cured
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If you're dual booting between Windows 10 and Windows 7, switching fast startup off will
also fix the problem where Windows 7 checks the disks each time you boot it: With fast
start-up enabled, the earlier operating system doesn't recognise that the disks have been
nronerly shut down by Windows 10
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12. The lock screen gets in the way
Return to a locked Windows 10 device and you'll see a pretty picture. That's nice, butit's a
needless obstacle in the way of logging in. If you're as impatient as we are, disable the lock
screen by searching the Start Menu for regedit, and running the Registry editor.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE \Policies\Microsoft\Windows. If you
don't already see a key named Personalisation’, select the Windows key, right-click it,
choose New>Key and rename this new key to Personalization (sic). Right-click the
Personalisation key choose New again then select DWORD (32-bit) Value. Select New Value
#1 in the right-hand pane and use F2 to rename it NoLockScreen, then double-click it,
change the value data to 1and click OK. After a reboot, the lock screen will be gone.
13. | can't play a DVD!
Windows 10 shipped without an app to play DVDs on. Which isn't great if you like to watch
movies on your PC.
Luckily, Microsoft has released an app as a download. Troubles it costs 11.59. It also has.
garnered an overall rating of just two stars. Alternatively, you can download VLC, which is
free and works just as well if not better.
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14. Stop Windows 10 using 4G data
Windows 10 often uses your internet bandwidth invisibly in the background which can play
havoc with your data allowance if you're using a portable hotspot,
To stop Windows 10 devouring your cellular data allowance in the background:
= Go to Settings, then Network & Internet.
= Select Wi-Fi and then Advanced Options.
= Click "Set as metered connection" to on, and Windows will stop fetching non-essential
data in the background, such as app updates and Start screen tile updates.
Oddly, this tip doesn't work if your PC connects to the internet via Ethernet
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15. Save a web page as an HTML file in Microsoft Edge
Bizarrely, Microsoft's new Windows 10 web browser can't currently save web pages as an
HTML file. The only workaround is to open the web page in Internet Explorer 1l(whichis still
ncluded as standard with Windows 10) and save from there.
To do this:
= Select the menu on the far right-hand side of the Edge window.
= Select the open with Internet Explorer’ option. This will open your current web page in
anew tab in IE
= In IE 11, press Control-S on your keyboard to access the Save as dialogue box.
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16. Turn on Pop-Up Blocker in Edge
Ifyou used Microsoft Edge, you may find that pop-up ads will get in the way of the websites
you actually want to visit. You can disable pop-ups by clicking on the icon with three dots on
the right-hand side of the address bar and then clicking on "Settings’, then "View advanced
settings’. Under "Block pop-ups’ make sure this is set to "On"
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