INTERNSHIP PROJECT

2018
HUMAN RESOURCE
MANAGREMENT

ANKITA BOSE
ADITYA BIRLA FASHION AND
RETAIL LTD
 A PROJECT
ON
"HUMAN RESOURCE MANAGEMENT"
ASUTOSH COLLEGE
UNDER
UNIVERSITY OF CALCUTTA
SUBMITTED BY
ANKITA BOSE
ROLL NO:10
SPECIALIZATION-HUMAN RESOURCES
TOPIC RECRUITMENT AND SELECTION
FOR THE ACADEMIC YEAR 2017-2018
PROJECT GUIDE Nandini Mukherjee (HEAD OF THE DEPT.)
Sneha Dutta (SUBJECT HEAD)
Shaoni Sen (Store HR)
ADITYA BIRLA
pantalDns
 DECLARATION
TO,
THE PRINCIPAL,
ASUTOSH COLLEGE,
92, Shyama Prasad Mukherjee
Road, Anami Sangha,
RESPECTED SIR, Kalighat, Kolkata, West Bengal 00b40
,the
undersigned hereby declare that the project entitled
MANAGEMENT" is an
original work and is not
"
HUMAN RESOURCE
and best of copied from any report and are true
my knowledge.
DATE: 21/u/18
ROLL NO: 10
Aukta Gos
SIGNATURE OF STUDENT
(ANKITA BOSE)
ADITYA BIRLA
 ACKNOWLEDGEMENT
his is a
project on HUMAN
business studies" RESOURCES as a part of our curriculum" 5acneO o
Would like to
express my special thanks of
DATTA) as well as our gratitude to my teacher (SNERA
Principal and to our head of the department (NANDINT
MUKHERJEE) who gave me the golden
on the
topic (HUMAN RESOURCE opportunity to do this wonderful project
a lot of Research
MANAGEMENT), which also helped me in doing
andi came to know
thankful to them. about so many new things I am really
Secondly i would also like to thank my
parents and friends who helped me a lot in
finalizing this project within the limited time frame.
Lastly I would also like to thank the HR
manager of Pantaloons south city,
(SHAONI SEN) for allowing me to do this one month internship from this
reputed
retail store.
Thanking you,
Ankita Bose
ADITYA BIRLA
pantakons
 INDEX
CONTENTS PAGE NO
PREFACE 1
INTRODUCTION TO HUMAN 2
RESOURCE
RECRUITMENT AND SELECTION 3
RECRUITMENT AND SELECTION 4
FLOWCHARTS
PROFILE OF THE COMPANY 5
HUMAN RESOURCE IN PANTAL0ONS 9
RECRUITMENT AND SELECTION IN 10
PANTAL0ONS
SURVEY REPORT 13
CONCLUSION 21
BIBLIOGRAPHY 22
ADITYA BIRLA
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 PREFACE
NEED FOR THE PROJECT:
1. Understand your subject better
2. Get practical experience
3. Chance to showcase your skills
4. Learn about team work, communication skills and responsibilities
5. Bridging the gap between theoretical and practical knowledge
When companies look for interns, they prefer students who have good
understanding of the subject with atleast some hands on experience. The best to
achieve both is by doing projects.
Human Resource Management deals with issues related to compensation,
performance management, organisation development, safety, wellness, benefits,
employee motivation, training and others. HRM plays a strategic role in managing
people and the workplace culture and environment.
This project will help us in gaining practical experience and also help us builda
bright career in future.
ADITYA BIRLA
pantatns
INTRODUCTION TO HUMAN RESOURCE
Human resource is a term used to describe the
Workforce of an individuals who make up the
for
organization, although it is also applied in labor
example, business sectors economics too,
or even
whole nations. Human resources is also the
name of the
function withinan
responsibility for implementing organization charged with the overall
management of individuals. The strategies and policies relating to the
management is to enhance primary objective of human resource
employees productivity. This can be done by
increasing the sales generated
per employee or reducing labor cost.
PRINCIPLES OF HUMAN
RESOURCE MANAGEMENT
Business consultants note that modern human
resource management is
several overriding
principles. Perhaps the guided by
recognition that human resources are the paramount principle is a simple
most important assets of an
organization; a business cannot be successful without
resource. Another effectively managing this
important principle, articulated by Michael
book A Handbook of Human Armstrong in his
Resource Management, is that business
most likely to be achieved if the success "is
personnel policies and procedures of the
enterprise are closely linked with, and make a
major contribution to, the
achievement of corporate objectives and
strategic plans." A third guiding
principle, similar in scope, holds that it is the HR's
responsibility to find, secure,
guide, and develop employees whose talents and desires are
compatible with the
operating needs and future goals of the company. Other HRM
factors that shape
corporate culture-;whether by encouraging integration and
the company, instituting
cooperation across
quantitative performance measurements, or taking some
other action-;are also commonly cited as key components in business
success.
ADITYA BIRLA
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 RECRUITMENT AND SELECTION
WHAT IS RECRUITMENT AND SELECTION?
Recruitment is the process of identifying that the organisation needs to employ
someone up to the point at which application forms for the post have arrived at
the organisation. Selection then consists of the processes involved in choosing
from applicants a suitable candidate to fill a post.
COMPARISON BETWEEN RECRUITMENT AND SELECTION:
BASIS FOR
RECRUITMENT SELECTION
COMPARISON
Recruitment is an activity of Selection refers to the process
Meaning searching candidates and of selecting the best candidates
and offering them job.
encouraging them apply for it.
Approach Positive Negative
Inviting more and more Picking up the most suitable
Objective candidates to apply for the vacant candidate and rejecting the
rest.
post.
Advertising the job Appointment of the candidate
Key Factor
Second
Sequence First
firm The firm makes applicant pass
Vacancies are notified by the
Process and through various levels like
through various sources
submitting form, written test,
application form is made
available to the candidate.
interview, medical test and so
on.
ADITYA BIRLA
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 RECRUITMENT PRoCESS FLOwCHART:
suep?
emers
Dabaset
Re:enon
Step6
eecoxa
Cer sep
Recruitment Aterb
Process
Se
etcri
*e'erra
step
Proxe
Ascants
SELECTION PROCESS FLOWCHART:
Stage 2: Stage 4: Pre Stage 5:
Stage 1: Stage 3: Stage 6:
Initial Employment Offer of
Short Listing Interview Induction
Screening Assessments Employment
ADITYA BIRLA
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 Profile of the organization

ADITYA BIRLA

pantalons

ADRESS: Store No. 99, South City Mall, 375, Prince Anwar Shah Rd, South City Complex,
Tollygunge, Kolkata, West Bengal 70006

ABOUT THE COMPANY : Spotlighting today's buoyant youth, Pantaloons,

India's premium lifestyle apparel company offers chic and trendy fashion to meet
their ever-changing needs. Pantaloons reflects the ideology of always keeping
alive the 'newness factor through fashion apparel and accessories that are
visually appealing and fashionably upbeat.

The first Pantaloons store was launched amidst much fanfare in Gariahat, Kolkata
in 1997. Over the years, the brand has undergone several transitions and re
itself to forth compelling trends and styles catering to the evolving8
bring
invented
fashion hub.
Pantaloons stores have an abundance of choices across categories that range
Om western to Indian wear, formal to party wear and active wear for men,
choices that
Women and kids. To further add to the customer's innumerable
extended its horizons to
eect style, attitude, and comfort, Pantaloons has and
handbags, watches, sunglasses
On accessories like fragrances, footwear,
much more.

ADITYA BIRLA

pantaons
Here is a brief summary on the relevant informations of Pantaloons-

Industry Retail

Founded 1997

Headquarters Mumbai, Maharashtra, India

Number of store 86
locationsS

Area served India

Key people Mr. Subal C.H. Kundu & Santanu

Kundu (Managing Director)
Sangita pendulkar (CE0)

Productss Retail Stores

Revenue 2,552 crore(US$390 million) (FY 16-

17)

Number of 5300
employees

ADITYA BIRLA GROUP

Parent

ADITYA BIRLA

pentaions
 pantalons
IN LOVE WITH LIFE
InWITH FASHION
As the tagline suggests, "in love with life, in love with fashion" pantaloons
believes fashion is all about here and now. The company has primarily focused
on the youth of the country since the major part of the population lies in the age
of 15 to 45 which is the income group. Pantaloons is very serious about the
idea of "fresh fashion " and have projected youth at thefore-front. The ideology of

the company is Fresh Fashion, Fresh Attitude, Fresh Feeling. Pantaloons Fashion
and Retail, now part of the Aditya Birla Group, is focusing on private labels, and is
looking to enter smaller towns and open more stores. Pantaloons has moved
from being a mass brand to an "aspirational" brand in the recent years.

FEW IN HOUSE BRANDS OF PANTALOONS -

RICHARD PARKER i a k u i tANNABELLE FOREVER

ETHNIC WIAR BoUTiQU AM

ARE DENI
B A

Qile
MENTC CLOTNG

.
RTanc
alto MODA

ADITYA BIRLA

pantaons
 under the guidance
been done from Pantaloons, South City mall,
This project has of the
Human Resource manager, SHAONI SEN.
This store is one
of the store's
outlet till date and has to meet a lot of challenges in its daily
largest pantaloons
COurse.

ambience to work
Pantaloons, south city, has a friendly atmosphere and a good
this project done and
in every possible way to get
manager helped
us
in. The HR
information needed to complete the project.
us with every relevant
provided
office and was
month of internship, every day I used to go to
During this one
those tasks under
to do. Throughout
the day I had to perform
given few activities conducted a lot of surveys
during the days of
manager. I
the guidance of the HR activities and other programs.
conducted many
engagement
I also
my internship. office work.
where I could do all my
system
I was also allotted a

related to MS EXCEL,
MS WORD,
n e w things
us many
Our HR manager also taught from this project and
new things
to learn a lot of
MS POWERPOINT etc. I got would me a lot in
help
future.
which
gained a lot of practical experience

ADITYA BIRLA

pentaOns
 HUMAN RESOURCE IN PANTALOONS
In pantaloons, Human Resources
management is controlled and managed overall
by the Head of Operations at the Head Office,
reporting to the Managing Director.
Planning and requisitioning for site is taken care by the store
manager in
conjunction with the concerned zonal office head-from time to time. The
Operations Head will plan the requirement of various levels of working team for
the concerned project based on the
following inputs: Total area to be covered
(based on the sq.ft 1 employee/ 350 sq.ft) Managing the welfare and growth of
the employees plays a highly vital role in our
operations, which can neither be
underestimated nor ignored. The importance of good quality manpower is most
crucial for PANTALOONS than for any other industry because retail sector
remains labor intensive as it is very interactive business. Retailer are therefore
required to perform the basic functions like buying, displaying and merchandising
and most importantly the various functions of customer
services compassionately. The task of HUMAN RESOURCE MANAGEMENT in
pantaloonS is however complex and challenging.
ADITYA BIRLA
pentaons
 RECRUITMENT AND SELECTION IN
PANTALOONS
The sourcing of the prospective candidates for any level will be based on the
following policies:
The candidates will be sourced from databases developed.
reference walk in.
The candidates will preferably come with a or
has to score 50% or
mentioned. For staff recruitment, one
The criteria is clearly
.If the candidate doesn't have a graduation degree
above in his or her graduation
of 12th
candidates will have a minimum qualification
then for sales force level
a minimum experience in
standard. For "executive" levels, candidates with
commercial or
industries/Corporate
similar work backgrounds in reputed
establishments will be given preference.
verified and they
candidates submit
their CV, they are being
After the interested is checked,
card. After its authenticity
card and ADHAR
have to show their PAN CNERGY (online portal
of
online test by logging into
they have to qualify in an test one has to score a minimum of 70%
To qualify in that Once
ABFRL) to get selected. other abilities
are being judged.
and several interview. If
In that test logical reasoning called for a personal
he or she will be
ne candidate qualify that test,
an
be selected as
interview, he or she will
Candidate qualifies in that
employee of the company.
ADITYA BIRLA
A pantakons
JOINING DOCKET BOOK
time of
This book is given to all the employees after they get selected, at the
joining which is needed to be filled up by all the employees and it contains
of
informations ( both personal and related to statutory compliance). Each page
or HR.
this book needs to be signed by the employee as well as the store manager
date
This book contains allpersonal details of the employee like- name, address,
of birth, aadhar card number, pan card number, family details, height, weight,
identity marks, academic qualifications, etc.
This book also contains pages for mediclaim or ESIC, provident
fund, gratuity and
informations related
other benefits given to theemployees, code of conduct and
is to be provided by the
to past experience ( if any), size of their uniform which
company and the contract which is to be signed by the employee and approved
by the company.
FILING
employee which contains Index, Joining Documents,
A file is maintained for each
Documents. All records related to the
Company Documents and Employee
of the employee are kept in this file. The
employee during the working span
documents which is kept in
Docket book is attached with the employee
Joining
the file.
ADITYA BE
Pantaloons employee's engagement activities

Pantaloons take an active participation for employees'

involvement in ordrer to
motivate and satisfy them and to avoid
grievances. They take part in the activities
and enjoy it. I went to the store and
performed an employee engagement activity
with the floor staffs. I found a lot of
engagement activities done within a span of
only one month. They almost celebrate each and every
occasion, like poila
boishak, birthdays of each and every employees and other
festivals

PICTURES OF ENGAGEMENT CALENDER AND BIRTHDAY

CALENDER

NGAGIMENT CALINDUK

Bir ARTH DAT

NAME DEPLAY
GA DESOAY THRSAY DAY SAURDAY SUNDAY

SANRANDAL
01 APL
BAKJIT CEATTEREK

DEBASISGHOSH
PAPU o5
MITURPAT AK
SOATBADYA
12 Ri
soUMITAPAL 15 AFD
sOURAYCIARAOTY
ARTTA EAUA ARU.
20 A r
DEBASISDS
ASKALDER 244
SALA JOA 25 AFUL
AA DAS P5 APR

ADITYAB
 SURVEY REPORT
During the days of my internship, Ialso
conducted a survey of 20
report is given below. employees. The

Q.1 When do you think your hardwork is

appreciated by the management?

N o t at all - 2

Sometimes - 10

Always - 8

RESULT
NOTATALL SOMETIMES ALWAYS

10%

40%

50%

ADITYA BIRLA
o.2 Is your work rate fected by any of the
follo

.Inadequate training -0
.Poor resources available -2
Talkative colleagues-7
.Not affected at all-11

result
inadequatetraining8 poor resources available
talkative colleagues notaffected at all
0%

10%

55% 35%
Q.3 Do you have set
targets?
Yes-17
No-3
RESULTS
YES
NO
15%
85%
ADITYA BIRLA
 sor
for you to do
what would the
reason
you were to leave the company
Salary-5
Working hours-7
High stress level-0
Other -8
RESULT
SALARY WORKING HOURS HIGH STRESS LEVEL OTHER
25%
40%
0%
Q.5 What is
your
our
working relationship with colleagues
relationship

Awful 2
Okay-6
.Excellent 12

RESULT
AWFUL OKAY EXCELLENT

10%

30%

60%
6 What do you think is the quickest and the most effective way to
with the customers?
communicate
F a c e to face - 16
Telephone calls-1
Social networking sites-3
RESULT
FACETO FACE TELEPHONE CALLS SOCIAL NETWORKING SITES
15%
5%
80%
 CONCLUSION

of
ery
and deY a n d the
focus from HR professionals
This requires sharp
a business
organization std C
integrated into the
HR systems that are
Procedure of PANTAL
high quality and Selection for thee
The study "Recruitment r e s o u r c e s

valuable
operations.
a r e the
most
r e s o u r c e s

v a l u a b l e resoure
valuable
HR revealed that employees these
t hese
under n t of
Selection
u n development and selecto
For the
of the organization. "Recruitment " R e c r u i t m e n t

progresS regard o
a is
factors involved. In this productivity
the is
there a r e many role. To
increase p r o c e d u r e

most important selection procedure

Procedure play the recruitment
and selection
and selection
effective & dynamic recruitment
the
organization progressive
practices a work beyond
PANTALOONS expected to andd
essential.
PANTALOONS is now
the operation
of directly to
procedures.
HR manager contribute
to
contracts and policies
boundaries of
business.
success of the

r elevant
relevant
all the
all
incorporated
have with
project. I
associated

best to the be
my which could
have tried
to give M A N A G E M E N T
principles
RESOURCES
SELECTION ".
HUMAN AND
R E C R U I T M E N T

"

the project
 BIBLIOGRAPHYY

BOOKS I HAVE CONSULTED

PERSONNEL AND HUMAN

RAO
RESoURCE MANAGEMENT BY P. SUBBA

HUMAN RESOURCE AND

PERSONNEL MANAGEMENT BY K.
ASWATHAPPA
HUMAN RESOURCE
MANAGEMENT BY ANJALI GHANEKAR
HUMAN RESOURCE
MANAGEMENT BY T.N. CHHABRA

WEBSITES

www.google.com
www.wikipedia.org8
www.pantaloons.com

THANK YOU